The Taco Salad is legit! We loved them so much, we ordered it for lunch and dinner all in the same day!! We had them delivered via Uber Eats, the first time, and for dinner we picked them up. Super nice staff and very friendly. read more

I thought I would try it again after leaving a review and getting a message this time I specifically asked could you please put cinnamon and sugar on the churros they said OK. I think maybe they don't have any cinnamon and sugar; maybe I will bring some and donate it. read more

El Pollo Loco - Churros a.k.a. just some fried bread - Fast Food Near Me - San Jose, California

Their "please contact us" was bogus. No one responded. They will not do the right thing when they make a mistake and their concern lasts only as long as the public can see it. At least that was my experience. read more

Got the burrito bowl with avocado. The food was pretty filling for under $15. Had the classic el pollo loco taste and was loaded with decent amount of chicken. I ordered through drive through and was able to get my food relatively fast. I liked how there was a lot of guacamole / avocado in this bowl. Would get again 8/10 bowl read more

El Pollo Loco - Burrito bowl - Fast Food Near Me - San Jose, California

On the positive side, the food is healthy and prepared in a consistent way. I usually get a salad bowl or a chicken bean bowl and it always seems like it's healthy ingredients that are prepared consistently. So I know what I'm getting and I can feel good about what I'm eating. However, when I go inside the restaurant, it seems a little chaotic for a fast food restaurant. The building seems old and there's often been repairs going on in the dining room. Sometimes it doesn't quite seem as clean as it ought to be. And the way that they're taking orders often seems chaotic and inefficient. I should probably order ahead or go through the drive-through next time. read more

If you want to actually receive food: order online or use the drive-through. No one staffs the front counter, and workers who are fulfilling online and drive-through orders don't acknowledge you. The device at the front counter that appears to be for placing orders doesn't function, no matter how many times you tap the screen to attempt to initiate an order. I'm now deciding whether to rely on placing online orders ... or just avoid returning here again. I'm leaning toward the latter. This is unfortunate, as the food is fresh and delicious. Food: 5 stars Service: 0 stars (nonexistent) read more

No clue why such bad reviews.. every time we've eaten here the food is great. It's delish and feels like you're eating real food, which isn't typical for a fast food drive thru spot. Great flavors, clean, not greasy. read more

I walked in with no one else in line and stood at the cashier for a few minutes without any acknowledgment. The manager and another employee were present but didn't make eye contact or say anything. After a bit, they said, "We'll be right with you," but there was still no indication of how long the wait would be. Since I was in a rush, I asked how much longer it would take. They seemed surprised that I spoke up and said "not much longer." I explained that I didn't have much time and asked to speak to the manager, who said he was the manager. I mentioned that the service hadn't been good up to that point. After that, both employees became very quiet and avoided interaction, though they did eventually take my order. The food itself was fine, but the lack of basic acknowledgment and communication made the experience frustrating. Even a quick greeting or clear timeline would have made a big difference. read more

Akin to the one on Winchester , San Jose. Love the three piece combo and the flour-gluten + tortillas! The only problem I have with their menu is the food is exceedingly salty and they don't need to add it at all in my opinion! Affordable meal - still! read more

Sept 30, 2024. It's fair to say that in two weeks your team has made an amazing improvement. Today i stoped by on my way home, my order was correct, did not take long, less than 5 minutes, and tasted Great. Awesome Job, hope you can recognize your team for the effort. Regards, A happy returning customer. Sept 17, 2024. OLIVIA @PolloLoco... Thank you for your reply, and i would like you to know that I'm not looking to benefit from this. Instead I just want to be able to go back and enjoy a simple meal without long waiting, and not having to go through all tables hoping to find a clean one. I'm not asking for much. SEP 16, 2024. In the past six months this location seems to be getting worst. It sadness me because i have visited this location since Nickel City was across the parking lot (90's). *The crew is friendly, but they are lacking sense of urgency. *They accurately input the orders, but they dont seem to pay attention when they are packaging the take out orders versus dinning in. On Sep 16th at 8:03pm i order "Two Chicken Avocado Tacos", simple order. Keep in mind the dinner rush was already over. After waiting for 15 minutes for two simple tacos, i proceed to ask for my food.... (8:19pm). It wasn't even made! (TBH i know they made it, but slipped in someone else order). No apologies from the employees, they did not even said a word. They had to make the order all over. NOTE: Tables aren't being cleaned properly, lobby needs attention as often as posible. There is no excuse for dirty lobby and dirty tables, it seems that you do have enough employees to take orders and deliver accurately. As well for having someone clean the tables and lobby. Perhaps if the crew would talk less among themselves about their personal life, things might run somewhat smoothly. read more

El Pollo Loco - Happy Customer! - Fast Food Near Me - San Jose, California

The new mango habanero double chicken tostada was awful. I usually like El Pollo Loco, but this new tostada is yucky. On a brighter note, the drive-thru service was very efficient. read more

Today, my car died right after I ordered in the drive thru. Really bad luck, right? I was feeling flustered because there were other cars behind me in the drive thru, but five members from the staff came to the rescue and helped me push my car to the parking lot. Thank you SO much to all of you who helped me. I've been a regular at El Pollo Loco for a while and will continue to keep coming back. read more

Awful food, horribly seasoned with too much salt. Guacamole was not flavorful at all. First time in 27 years coming here, never again. Had the fit bowl, I could taste the salt water on the chicken. It's like they injected the chicken with salt-water solution so it would not taste dry. Seasoning was not mixed well. Next time, i'm going to a real taqueria. read more

There must be new Workers. Because the quality of this place went down. I live about 10 min away so I couldn't go in to get my order replaced. But my chicken salad had OLD BROWN LETTUS IN IT. Mind you I am pregnant I can get bad food poisoning from this. Only an idiot doesn't know how to cut old lettuce off the head. I'm so angry ! And to top it off they put like half a spoon of rice and beans. And threw a whole ass chicken on top. read more

El Pollo Loco - Old rotten lettuce in my salad. - Fast Food Near Me - San Jose, California

This was my first time trying El Pollo Loco and I was blown away by how good it was! I got the Street Corn Double Chicken Chopped Salad and the rest of my party shared the family meal. The family meal came with deliciously flavored crispy chicken, tortilla, & sides (we got Cole slaw, corn & mashed potatoes). The sides were all so good. I especially loved the corn! The chicken on my salad was WARM which I've never experienced before at a fast food restaurant. There was so much chicken too. The staff was really warm & friendly and had super speedy service! The location is clean & well kept. Overall it was a 5/5 experience and we'll definitely be back! read more

I am one of those lucky people that is centrally located and can easily access any of the nearby EPL locations. I will make a trip out of my way to visit this one becuase they have a DRIVE THROUGH, their prices are lower than other stores (it's true-check the app!), and they never talk crap about what I order (unlike the other location who tried to taco-shame me). They always get my order correct, hook up extra salsa, and the food is fresh and consistent. Their sodas always taste a little too syrupy though. Also this place is known to hand out coupons! read more

Ordered the classic chicken burrito combo, not a single piece of chicken in the burrito. Also ordered the chicken tostada salad that only had 4 very small chicken pieces. Never again will I get anything from El pollo loco. read more

Extremely poor customer service, employee training and over all food standards. As a manager and food service worker, the levels of inadequate training and general standards is depressing. Employees lack basic comprehension skills. Will ask you to repeat yourself multiple times only to ignore what you requested. The amount of times i've been in the drive through and have asked for a specific items to be removed for health and allergy reasons, only to find that after they made me repeat myself they ignored my request and I don't find out until I've driven home. Management must be first time or not care about their job. Employees definitely do not care and that mindset starts with management. Even after a remodel, poor service and poor standards still take front and center. read more

I see a lot of negative reviews but I've been here twice and it's always good. Hot, fresh and good. We get the family deal, eat some there and take the rest home. Their cole slaw is on point too. Shoutout to BRIAN who welcomes us with a smiling face on both visits. He is a young man who is so polite! I even sought him out to tell him how much I appreciated his warm welcome while taking our order. 10 stars for him. read more

Long story short! Went through the drive through with hubby. He wanted a certain. Burrito but didn't want avocado in that specific burrito ... the lady taking the order said "we can't do that". Okay, so hubby tried ordering something else without avocado but wanted a specific salsa to not be added into the burrito...lady said "no we can't do that". Hubby just settled for a different item on the menu but asked if they could add rice to this burrito! The lady said sure we can add rice ???? Sooooo you can't remove an ingredient but it's ok to add one?! I know for darn sure these burritos are NOT pre-made and should be made the way a customer requests them to be made. This is the second time pollo loco lets me down. Onto the next! read more

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Two Stars this time strictly for the absolute fail of El Pollo Loco's latest promotion Beef Taco Birria Customer service was fine restaurant was clean as usual. This Birria Taco people save your $ let this promotion for the quick death it should. This Taco was not as good as a Taco Bell Taco and their Tacos are less money for a better value. I do not like to "slam a product or a business very few times will I make an exception and "step up to the plate and take a full swing" this product fail is that time. The Taco was dry no flavor the Birria was equal in bland flavor again an absolute fail I really had my hopes up. Strike 1, 2, 3 get this product off the menu. read more

El Pollo Loco is a childhood favorite. Haven't been to one in a while, but this location was good. Had the two piece meal. Enjoy it. Service was good and fast. Clean and easy place to be. Would go again if I have the craving. read more

Yeah I think I'm gonna start avoiding this location now. Their service has consistently been pretty terrible for a while now. I'm guessing their management has changed? No one is friendly or seems to care to help you in any way. Sad to see them decline so much over the last year or so. read more

I ordered the stuffed quesadilla with shredded beef and it literally was stuffed with NO cheese or avocado. Come on, a person who orders a quesadilla is usually a cheese lover, and for it not to have cheese is the worst thing ever "what the hell mel" you wrong for that!! And then if that's not enough, no napkins given in the drive through..... so so amateur!! Not this location is what I conclude :(( read more

Had to stop here. Not just because the street is my street Branham but because I love this place. Always stop and get a tostada.. read more

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Our first visit @ El Pollo and the staff gave us a the worst first impression! Lack of customer service! While waiting at the counter, 2 female employees ignored us. They were chatting and didn't greet us. My wife asked them, " Are you ready to take our order"? Finally, they took our order. During our order, the employee asked us. "Flour or corn"? We both replied, " "what do you mean"? She didn't answer our question. She repeated, "Flour or corn"? This was our 1st time so we didn't know why she was asking us that! Now if she explained that the order comes with flour or corn tortillas! Then maybe we would answer her properly. If this is how they this chain treats their customers, this will be our last visit! I contacted the corporate office and told them about our experience. The rep said someone would reach out to the manager. read more

Chicken tastes old. Couldn't eat it. So I had beans and lettuce for dinner. Review needs at least 85 more characters. Is this enough now?

Very fresh, excellent flavor - perhaps my go to fast food Mexican restaurant now. The portions initially don't seem that big, but the queso blanco burrito I had was actually really good and filling. Stop going to Taco Bell - start going to El Pollo Loco. read more

I am a fan of El Pollo Loco and frequent them often while working in the area. We also often order their catering for our work, which is a break from the usual selection. I personally love the under 500 calorie menu, I order the double chicken avocado salad or my new favorite, the chicken avocado tortilla wrap, only 480 calories and won't leave you hungry. I am looking forward to trying the new double protein bowls, they look great and guilt free. read more

Hidden gem of a fast food joint... so underrated! Came here with a bunch of friends and food is both cheap and delicious!

The last few years, the customer service has gotten much better at this location. However, today I had a horrible experience. I went to this location to grab a late lunch just before 3 PM on Tuesday, November 19th. There was a young Latino male restaurant employee at makeshift customer service desk blocking the entrance to the lot. He told me that the restaurant was closed for the next two days. Unfortunately, his customer service skills were horrible. He was condescending and rude and laughing. This guy shouldn't be in a customer service position. Also, if the restaurant is going to close for renovations, then please put a sign up a few days in advance so that patrons who drive from a distance have ample warning. read more

I absolutely love Pollo Loco. I go out of my way to get their wings (the only wings I will eat). I live in the Santa Cruz Mtns so..... I love their pinto beans also and guacamole salsa. As for the staff they always have smiles on their faces and automatically double bag my order since I have to drive up the mountain. If you want homemade Mexican this is your place. read more

Ordered two sets of the new birria tacos and all of them came out like this. Not worth the money! read more

El Pollo Loco - Crunchy tacos with birria meat with no meat. - Fast Food Near Me - San Jose, California

Ordered 2 chicken quesadillas from here, quesadilla on the right side has no chicken and the left one has the chicken for comparison, what happened to all the chicken? Basically paid $7 for tortillas and chips! I get it's called fast food, but this is ridiculous! read more

El Pollo Loco - "Chicken" quesadilla - Fast Food Near Me - San Jose, California

Filthy... every table was covered in chunks, crumbs and grease. I dunno if they had just finished a lunch rush (it was sort of late in the afternoon for that, and too early for dinner rush) but we were the only people in there when we went and they did not seem to notice until we were almost done eating at the only mildly clean table, that the place was filthy and then send someone out to clean it. Food was ok, and the employees seemed nice, but the dirty dining room was sort of a major ick factor for me. read more

El Pollo Loco - Fast Food Near Me - San Jose, California

This is the 3rd time I review this place and all I see from the manager responds to all reviews we are sorry we are sorry Why don't guy do something about it. You have 1 starts reviews more than all your reviews combined. Staff is miserable not trained and not hold responsible for anything. They answer from their heads I went to eat today asked before I ordered if they do dine in. The assistant manager girl said yes. Places my order got ready called my number it was in a bag. I said I want to eat here. The guy now said yes go head I told him we need plates he said for COVID reasons we don't offer plates The I told him how do We eat then He said I am sorry. And for the soda they said we only have flat drinks no co2 This is BS. Either don't allow dine in or allow it and make us able to eat. read more

Yummy churros fresh crunchy not too sweet would recommend to try the churros very yummy

I seriously wonder how a place like this stays in business. Are people's standards this low? I had never been here before, but saw a long line of cars at the drive-up-window, which should be an indication of a good place to eat. I ordered a chicken avocado burrito. The tortilla was burnt. There was absolutely NO AVOCADO in the burrito -- not one bite. They supplied two TINY plastic cups of salsa, and two more of a green sauce -- which I assumed was their advertised "cilantro salad dressing." Was this supposed to substitute for avocado because it was green? The burrito contents were unremarkably bland and tasted like they had been a long time in a steam table keeping warm. But they were overcome by the flavor from brunt tortilla, which was sealed and could not be unwrapped to add the salsa or green sauce. They had unsweetened iced tea, but no sugar, only cheap sweetener. I asked for sugar, and the attendant said nothing but pointed to the sweetener. Floors were both dirty and wet, and the tables were dirty. We had to clean our own table top before we could put food on it. With "sanitization" like this, I don't think they would pass a health department inspection, and it made me seriously wonder about their kitchen. I would NEVER return to this place. Total waste of money. read more

This location is the worst!!! Will never spend another cent here. Came here at night because I was craving a sweet treat so I ordered 2 sets of churros. They were inedible. All of them had no sugar cinnamon on them which is so frustrating. If you are out of a product just tell the customer so they don't waste my money. 2 out of the 4 of them also were completely cold as if they were sitting out for hours ..... they were rubbery. I had to throw them all out. The owner of this store needs to come in and start figuring out what is going on because food safety and prep should be the most important thing read more

El Pollo Loco is a nice establishment that is kept clean and is efficient. I also work here and the food is prepared as it's ordered and has a nice working environment. read more