Food nice and hot Excellent service Felt welcommed 1st time seeing employees and manager working as a team Clean fast n friendly read more

Service was good. Food was pretty decent. It was fairly clean. It was a good dine and dash place. Stopped here before heading up to Sequoia National Park. read more

I Love, Love, Love, El Pollo Loco! Good food that is pretty healthy and not breaded! If I owned a franchise of any kind this would probably be the one! Always great service and great food! Thank you El Pollo Loco! read more

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Where do I start? The portion of the tostada was disappointing. The amount of chicken provided as a double was surprising to say the least. The expectation was to have more chicken I guess double must mean double in size not portion as the chicken was cut into large cubes. Besides the food disappointment the restaurant itself was filthy. Trash around the dining room area. Leakage coming from the trash can into the entryway. No pride whatsoever in the appearance inside. I gave two stars because the flavor was very good but that is the only thing to save from being a 1-star review. Overall spending over $30 for a tostada, burrito and two drinks only to be eating in an unkept establishment won't have me going back again. read more

El Pollo Loco - "Double" Chicken Tostada - Mexican Near Me - Visalia, California

went through the drive through, Noelia took my order "order whenever you're ready" I look at the menu, "Hi, can I get" -get cut off by Noelia "give me one second" I order, go to window pay, get a 3/4 of my drink. I go back around to let them know and they hit me with " we are out of coke" " I ask what kind of drinks they're are " she says " we have coke products" I ask for a chile serrano, she says they're out of Serranos. I get home (3min away) and my tortillas are COLD! never again!!! so disappointed customer service is horrible ! read more

El Pollo Loco - Mexican Near Me - Visalia, California

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Very rude workers. Kept getting cut off when trying to speak and when I said if I could have salsas she cut me off and said "in the bag" and closed the window and I checked the bag there was only one salsa. What am I gonna do with only one salsa like really? So I waited until she opened the window again and I asked if I could have 5 green salsas and two red and before I finished the sentence she gave me the ones she had in her hand for another customer not even the salsas I wanted and cut me off when I was gonna speak and closed the window. Acting like the salsas get deducted from her paycheck! Her name was something similar to Jaylen. Never coming here again. And to top it off the food was stale read more

Jalen didn't really catch her name she was very rude and ignored us and just threw our food to us. I went inside to confront but she just ignored. I don't know what is her problem but shouldn't take it out on customers. She was working the drive through around 1640 pm on Saturday. read more

Not only are they rude I got the skinniest Chicken I ever seen I got a Meal Combo and I am sorry I did was not worth it because it was cold only the Chicken was warm no more family Deals for me you are better off going to Cane's or KFC or Popeyes read more

Food don't taste like pollo loco . Don't come here , save your yourself. Paid 42 and all of it was bad

I've been to this location before and was happy with it. Not this time. I placed an order for a single meal, no substitutions or special instructions. It included chicken breasts. Get to the window and pay. A few minutes later, the worker told me they were out of breasts. Really? So they would give me thighs. I love thighs, but I ordered white meat intentionally. Then another person hands me the bag and says he included an extra piece of chicken because their microwave () wasn't working and the broccoli in my side wasn't fully cooked. Turns out, I was served raw broccoli. So, I won't be back there again. read more

Went for dinner and they didn't have any bone in chicken to fill my 16 piece order. Mind you it was dinner time 8:19pm. They said all they had was chopped chicken. This is not the first time this happens which is why I stopped ordering from the app at this location. They offered an insane wait time and we decided to leave. read more

Improve all the above food*service*ambiance Visalia is the worst Ever I have eaten at a lot of different El Pollo Loco's and Visalia is amongst the very worst!!! Dining room is so dirty the floors with food tables not cleaned drinking fountain is so dirty!!! Service is worst then the filth.... They just don't care like with such bad attitude. Like we are disturbing them from their laughing together or making them work.!!! The food is always burnt when we order the family meal. It's not even edible...... however we keep on going back giving them chances and it never changes! read more

This is a late review from a few months ago so I'm not sure if this person still works there but just wanted to shout out Jorge M at this location! He appeared to be the manager on duty but not entirely sure. My family and I placed a large online order for pick up. My grandparents had a bunch of special requests for the items they ordered. Jorge M was so patient and helpful regarding this matter. He made sure our family was well taken care of. His customer service was excellent. Thank you Jorge! read more

White washed mexican food. Lowkey mid but hey they have a target audience apparently and it's definitely not me. they don't have much to choose from but if you like beans and chicken they got plenty. indoor seating and drive thru as well. food was cold and drink was sour. read more

Tacos came out cold and little filling. Disappointed. We have had better at other locations.

Awful customer service. Do not patronize this business. Posted on 9 14 2024 Nobody would actually take my order because I wasn't using the self-serve kiosk and I was paying cash. I guess that's a bad thing in today's world. read more

Pollo Locos Food here is mid but I got the Mac and cheese and chicken and had a hair in it.The workers were rude.

One star seems to good. So frustrating. When you get food for an 89 year young mother, and it is one of the few things left to really appreciate, what happened the other day, was just awful. We started going to the Mooney Blvd, Pollo Loco, in visalia, due to ads. Normally we share a double chicken tostada salad. There have been several times, that I was not given my points on my app, and when I shared with the manager, she said sorry, nothing she could do. Then on another occasion, I was told, the site was being updated, to bad, again, nothing they could do. So we started eating there less, and a day ago, was the worst. I drove through, and at the speaker, I asked how many calories in a certain new taco they had and was told, we dont know, sorry. Like , it didnt occur to them if calorie counting that if they didnt know something , they should find out. Then I ordered my usual double chicken tostada, and two small carbon tacos. I asked for ranch, and extra hot sauce and a few mild. I get home and there is the wrong salad, with the wrong dressing, and no extra sauces. So I call and drive all the way back. Heading into the store, I stand at the counter and the lady does not help me until i move, to the other side of the counter. First I am asked if I know the difference between the tostada, etc, and i say, yeah, I have ordered them numerous times. Then? I mention that with driving all the way home and back, the tacos are now cold, could i please have those replaced. The woman helping me acted like I didn't ask. So she took the wrong salad out of my hand and threw the other one in. I had to ask for the ranch again, and left with what i thought was the right salad, and two cold tacos, and quite the attitude. Next? I get home, cut the salad in half, and discover, that the chicken is literally charcoal. I guess we were punished and mother couldn't eat her half. I guess it was to complicated to simply fill an order. We will not be visiting this one every again, and its so sad. Corporate should check in on it, like secret shopper. I saw the other reviews and most for this place are pretty bad. read more

El Pollo Loco - this was the chicken in our double chicken tostada - Mexican Near Me - Visalia, California

I ordered a chicken burrito it was super fresh and very delicious salsa as well was very good also good friendly service the cashier was very helpful and the restaurant was very clean definitely will be going back to eat again ! read more

Chicken overcooked and hard I threw it in the trash. I will elsewhere for chicken from now on.

I ordered two tacos today. When the cashier asked the girl who made my tacos if they had no salsa like I had requested, the employee told the other employee no and laughed. Then continued to give me the tacos anyways even tho they both knew they were made incorrectly. So rude! I was in the drive thru so I had to go inside and have them remade. When I told the manager she didn't seem to care. I'm allergic to tomatoes so if I would have ate them I could have sued them. Be better, do better el polo loco! And this is the taco... one tiny slice of avocado but they're called "avocado tacos"! read more

El Pollo Loco - Mexican Near Me - Visalia, California

This location has consistently messed up my order. From forgetting utensils to forgetting sauces in the bag. This place needs to listen and be more consistent. This place used to be good but after consistent failures it is not one of my top places to visit. read more

The new restaurant on Rigging is where I went to and I got a classic burrito combo and I ordered it with breast meat and no rice. It was pretty good until the last couple of bites I bit into a rubbery big piece of skin no chicken attached I don't eat the skin so it grossed me out a bit but when I tried to give it to my dog who was sharing my burrito with took a sniff and walked away I hope that I don't get sick because now I'm wondering what else was in my burrito and for the record I will not be going to that restaurant again read more

El Pollo Loco - Big rubbery piece of chicken skin - Mexican Near Me - Visalia, California

- The chicken I received is still pink and cold inside. - The guac is all brown with the chips being burned. - 1 star for the Mac n cheese and broccoli which I can make at home. VERY DISAPPOINTED with their food quality! Hopefully i won't get food poisoning from biting into a cold piece of pink chicken. read more

El Pollo Loco - Not fresh brown quac - Mexican Near Me - Visalia, California

I ordered the avocado chicken double chicken And I now have food poisoning Don't not eat there !! Also horrible service read more

I remember my first visit to El Pollo back in the 80's, the chicken was so good and juicy. But now, it's so disappointing. I ordered the 2-piece leg and thigh and added an additional thigh, I kid you not, it looked like they cut one whole thigh into 2 pieces and threw them in with a leg. I was completely shocked! It's bad enough they cheated me out a piece of chicken, but they were dry and burnt. Like a lot of good fast food places from the past, it's time to let them go. No more El Pollo Loco for me. read more

Great food good hot chicken tasty and great costumer service was very helpful and welcoming and the store was very nice and clean Thank you ! read more

I'm a fan of this El Pollo Loco location. I am happy to report that I have not had the experiences that other "Yelpers" have had. This is fast food, not fine dining. EPL offers much better options for cleaner eating than most other fast food chicken joints. The menu also boasts Keto friendly options for us Keto dieters such as the "World's First Keto Taco" & "World's First Keto Burrito ". My current go to item is the Double Chicken Avocado bowl. Service could be friendlier, but is par for the area. Limited indoor pickup, so the drive-thru is pretty popular, although quickly moving. read more

Before leaving the establishment, make sure all the items you order are in your bag, especially if you order online; they've been skipping out on placing all ordered items into the bag. This is my 2nd experience of this happening. I was able to get in contact with them; however, having to drive back to get my complete order is a hassle. read more

El Pollo Loco - Mexican Near Me - Visalia, California

great pollo bowl so fire . The chicken was tasty and cooked good very good service and clean store read more

El Pollo Loco - This pollo bowl was the best supper good - Mexican Near Me - Visalia, California

I enjoyed their food and customer service they are so sweet!! The lobby was super clean I was super comfortable to eat there.. overall I had a friendly, great experience. read more

The fire grilled combos are a great deal, 6$ for 3 tacos with chips & a drink! These days that's hard to find. The chips and guacamole are soooo good! read more

So I ordered at the drive up a 2 peace meal breast and wing, flower tortillas and be sure I get a Serrano chilli , side salad and mac & cheese. Once I get my order I ask for some extra salad dressing. Once I got home I discovered I had corn not flower tortillas, very small breast and wing and it was a good thing I asked for extra dressing because the didn't give me any dressing also did not get one serrano chilli. Very disappointed!!! read more

Food is mediocre, not like it was when El Pollo Loco first started. Service is even worse; I had to ask for a lid, napkins, and salsa.

Normally I go to hanford to eat at el pollo but instead I went on line to visalia . Well When I got home with dinner the kids wouldn't eat the chicken it was so burnt you had to peel the burnt parts off. what meat that was left was very little and I got 14 piece meal it was all like that .the mac and cheese was good the rice was good as was the soup but the salsa was going bad you can taste the bitter tomatoes so I trashed it.im not serving it to family and we all get sick .but I wasnt too happy about the chicken I was hungry and ended up making something at home. What a waste.Never again stopping here read more

El Pollo Loco - Mexican Near Me - Visalia, California

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Just happen to be passing by and noticed it was their opening day. I have been to several of their Central Valley locations and have enjoyed their meals Since I was in a hurry, I ordered a Grilled Chicken Avocado Torta to go.Like all the meals I have ordered in the past,my Torta was delicious.Wished I wan't in a hurry as I would of ordered the Fire Grilled Chicken. Can't wait until my next visit ,as I will bring my family. read more

I ordered a chicken avocado burrito at the drive through. It turned out to be a lettuce and rice burrito. Terrible!!! I guess they play jokes on customers. I didn't bothered going back since I'm not planing on going back. read more

The food quality is average for the price. I would agree the quality of the food served has declined over time. The service is good, but you just need to make sure they give you napkins, straws, sauces before you leave the counter. Finally the sanitation of this location is bad starting with a dirty hand smears on the front doors. The rugs are covered with trash and food smears, and dirty tables that have not been cleaned. read more

This place used to be my dad's favorite but I don't know what happened that they started burning their chicken every time. No it's not just once in a while, it's always burnt and I mean burnt. We've tried several times at different times of the day but still get the same burn chicken so I guess its time to find a new place for him. read more

El Pollo Loco - That's just part of the order. - Mexican Near Me - Visalia, California

How filthy does a restaurant need to be before the Health Dept shuts them down? I will never enter this establishment again as it was completely dirty and disgusting. I never saw one person clean anything the entire time I was there even after complaining. read more