I enjoy this pollo loco the staff is always friendly and the food had been pretty on point sometimes the salsa is better in Baldwin park, also not happy that the avocado dressing went up in price and not at all locations but for sure this one but again food has been good and customer service so I'll keep coming read more

El Pollo Loco - Chicken quesadilla and guacamole - Fast Food Near Me - West Covina, California

This is the worst of the worst of all Pollo Loco location. Three times I was given a burned out chicken in a span of 6 months! The crew working here seem to not like Asians like me... read more

El Pollo Loco - Fast Food Near Me - West Covina, California

I just had a simple order. One BRC burrito. Chips and guacamole. How do you still screw that up? Like every time I go here they get something wrong. There's no one in dining room. What's the problem? I will give my entire order and pull around to window only to hear "what did you order again?" Tell you what? If I do order El Pollo Loco it will never be at this location ever again. I refuse to patronize incompetence. read more

El Pollo Loco - How hard is it to give someone what they ordered? I specifically wanted guacamole to put on my BRC because I love it that way. - Fast Food Near Me - West Covina, California

I ordered almost $60 worth of food and they didn't give us the whole order. I called to let them know that they didn't give us the whole mobile order. They answered the phone and left the phone and never came back! read more

As soon as I drove up to the order menu the guy who attended me seemed in a super bad mood and was beyond rude , I was super respectful because i understand working in that field must be stressful I even thanked him for taking my order , asked for my chicken well done and even said please , I got my order which was diner for me and my girl she got a bowl and I got a 4 piece meal Let me start off by saying chicken on my meal was cooked to a bare minimum the rice was so nasty as well , the beans had other food inside them , my girl was eating her bowl and had to stop midways because chicken again was undercooked and the rice was too hard , we didn't even finish our meals , not only was diner ruined but now I have to go get different food read more

El Pollo Loco - My receipt just to clarify I did order something - Fast Food Near Me - West Covina, California

Worst service in drive thru with Daniela, beware and be cautious or just don't go and buy food.

Perhaps the cleanest Pollo Loco I have been to. You order at a kiosk, super easy. Food came out quickly, mind you it wasn't very busy. I asked for extra salsa and it was given to me, I wasn't charged like other Yelpers had mentioned with their experience. A tasty lunch overall. read more

El Pollo Loco - Fast Food Near Me - West Covina, California

I always order from this location and this time was a terrible presentation of food. It looks like they didn't have the right bowl for the original pollo bowl but that doesn't mean you throw the food in here read more

El Pollo Loco - Fast Food Near Me - West Covina, California

Very poor service in drive through . Had to cancel my order as they took my order wrong and scanned the deal but they cannot correct the order and scan promo again so I had to pay full price. Never corrected so I canceled the order. This place sucks Very Poor service read more

I don't care what anyone says about this place--or its glaring 1.9-star rating. When I was at my absolute lowest, when life felt like a never-ending series of misfortunes, this location became my unlikely salvation. The pollo bowl combo? An unassuming dish, yet it has pulled me from the depths of despair more times than I'd like to admit. In moments when hope was scarce and my wallet even scarcer, it was there: warm, hearty, and dependable. Yes, the floor may be sticky, and the service might be questionable at best--but who cares about that when you're sitting there with a steaming pollo bowl, knowing it's the only thing standing between you and a total meltdown? This place isn't perfect, far from it. But for me, it's been a small miracle in a Styrofoam container. And for that, it deserves more than 1.9 stars. read more

This is the 3rd time I've gotten an order n tried to enter my rewards in my app and it says someone already has claimed it which is weird because I enter them the moment I get home . This doesn't happen at any other el pollo loco location but this one . Employees might be stealing peoples points read more

This El pollo loco seems to not hire the kind of people working there that is customers are treated well. The guy at the drive up window was so unprofessional, his whole manners were horrible. This isn't the first time we been here and sadly we won't be coming back to this location even if it's close to our house. Plus they always are missing something in the order. Ugh! read more

I waited over 15min in the drive through. Stuck in line. The person taking orders waited about 3-5 min in between orders to take the next cars orders. I finally order a 8 piece leg and thigh and she tells me they don't have any. I pull up to the window finally and ask for the manager and she was no help. Stating they are all out. Like how do you run out of chicken, that's all you make??!! I expressed that I waited a very long time, didn't seem to have any urgency when it came to the drive through line so long. No one was inside. Very disappointed in the wait time and running out of chicken. I see by looking at the reviews I'm not the only person who's had a bad experience. read more

The service at this Pollo Loco is always too notch for a drive thru. From the moment they take your order on the monitor to the moment you drive up to get your food. The staff is extremely polite and always making sure you have your complete order and condiments. Service with a smile. read more

On Monday the 6th at 6:30pm, the cashier taking orders at drive thru took my order and said Cilantro dressing was extra. I told her to look at my loco salads if she could find the dressing then its not that it's extra, it's missing, in addition, I never get charge at different pollo locos I eat 3 times per week due to my diet regimen. She interrupted me, said look at the menu it's there now, and she said " I worked at ALL pollo locos and they charge. " I told her I will go to another pollo loco and take a picture to show it to her. I got one and was was not charge. Info to call an confirm if they charge for Cilantro dressing. As I read the reviews and comments in the past month, I noticed I am not the only one not happy with management. As pollo loco is a franchise company, I would advice the owner to rethink who she has working. If someone has worked in ALL pollo locos, if not a lie, then its a red flag. Someone always being replace or fired for her attitude towards resolving issue. read more

El Pollo Loco - No charge for not enough or extra Cilantro dressing - Fast Food Near Me - West Covina, California

Great service, friendly and welcoming staff, good prices, drive-thru service is efficient and of course, very tasty and fresh food every time read more

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Thank you so much for your patience, understanding and professionalism. The staff were amazing !!

Seriously El Pollo Loco! Ya'll should be ashamed. Spent so much money for chicken and this is so unacceptable. Look at the size of this chicken leg. read more

El Pollo Loco - Fast Food Near Me - West Covina, California

Great customer service from all there workers and there food is always great! best El Pollo Loco to eat at... and I eat all over California as a construction worker!!! Enjoy read more

If you like El Pollo loco food, and want to receive the best service, go to the one located at asuza and badilo, they will treat you the way that you deserve, since you open the door to get in until you stand up to leave. There isn't any other better than this place. Please don't go to El Pollo loco next to West Covina Mall you will regret, read more

May 17/25 at 6:42 . I was have a good day with my nieces order pollo bowl when I had trouble said chili when the server gave me hard time explaining what I want. their were other family help explain but the server did not want to help me.. I understand Spanish but I trouble reply.. i hope thing could change. giving people a change to explain what they want.. read more

Completely ridiculous 2 4$ bowls and a drink should not have been 14+ dollars total bull crap I was charged a combo and not even given any chips came for 4$ bowls 9$ total bs read more

Chicken tacos with NO CHICKEN Rude, non caring employees . Asked for extra salsa Fresca , received none

I lost my dog this morning. I have a huge family and he was so loved. I have several people at home who came to say their goodbyes. I placed an order through Postmates said 5-15 minutes. I told my guest I'd be back soon. I come inside and the employee didnt greet us or anything st all. I said hello i'm here to pick up an order. I gave her my name and she "couldn't find" my order even though I could see it from where I was standing on the screen. She signals to see my phone and doesn't speak to me, grabs my phone without asking if it was okay, doesn't speak to me again. She then says it'll be ready in an hour. I asked why and she said because it was scheduled at that time. I scheduled it for standard that said 5-15. I am not oblivious. The order came through and they changed the pick up time on their side. If you are busy? Okay cool I get it, but you are treating your customers rudely and having them wait an hour for food? Because you didn't prep properly and need time to catch up? Why is your lack of preparation and time management coming to the expense of your paying customers??? I let the employee know that I set it for standard time not a scheduled time, it was okay for me to wait for it and she simply walked away from me. She went to grab her manager and her manager rudely came and said "15 minutes you came too early" and walked away. Where is the customer service? "Hello are you picking up for Giselle? Hi yes so it was set to be ready for an hour I'm not sure what happened but since you are here just give us a couple minutes to get your order ready, it might take some time" LIKE??!!?? How is it that I have more patience, kindness and compassion than your employees while I am grieving ? read more

I have been a customer for over 17 years and have had issues over the years but lately it has been worse than ever. Every single visit in the past few months I have been missing g items from both drive thru and online ordering. This time- they left the chicken off my chicken tacos carbon and did not include the 3 packets of flour tortillas that I paid extra for! I am done with them!!!! read more

The place is clean, service is fast and friendly and the chicken I ordered was delicious & comes with salsa avocado & tomato. I also enjoyed the yummy crunchy 2 beef birria tacos that comes with the sauce dip & chips $9.00. Ill be back for sure. read more

Completely ridiculous I'm here helping my senior get his lunch and they see us order and tell me why am I being looked at ignored taking over 5 mins helping other people when I just wanted a cup ??? Going out of there thinking I'm homeless can't even have a beard you'll be discriminated against totally uncalled for rude women running up practically pushing get served when they just walk in to get anything in this store you have to be a total puta god forbid you have manners here read more

Worst customer service at this specific location beware on your orders. Check them once check them twice. They make mistakes and inconvenience you to fix it. I will keep writing bad reviews until they hire quality cashiers that check the order they are giving you. So unfortunately they mixed up my order and some else's. Shameful read more

Pollo loco el mejor de el área lo recomiendo Buen servicio y calidad de comida Muy limpio el restaurant read more

No consistency in cooks. One day it's great the other it's disgusting. I went in got the wrong order went back got the correct order but not really. The main ingredient was barely even there. It's like they gave me a burrito full of pico de gallo read more

I ordered a family meal and extra, and my entire meal was perfect and extra fresh and super hot when it arrived. I called the restaurant to make sure my order would be perfect, and so they don't forget anything, and I'm pretty sure her name was Lily that answered the phone, and she was so nice and attentive, and answered all my questions. I will definitely order more from you guys in the future. Thank you so much! read more

El Pollo Loco - Sooooo bomb and fresh! - Fast Food Near Me - West Covina, California

Order the new shrimp and chicken tostadas, wow great tostada , it completely fill me up along with warm churros. Great service and excellent food, thanks West Covina team read more

I gave this location a 2-star because their food is always inconsistent. Sometimes the chicken is perfectly seasoned and crispy. Sometimes, it's dry and bland. Aside from that, my drive-thru experience is not that great either. They almost always mess up my order such as not putting utensils in my bag, no straws, giving me the wrong drinks, forgetting my combo drinks, etc. I am trying to avoid going to this location unless I crave it.. :( read more

This is one of my favorite pollo loco locations to visit so I am constantly finding myself in their drive thru but lately I've been helped by a worker I believe according to the receipt is named Susana, and she has been so sweet and so helpful that it just makes me want to keep coming more. I just thought I would take a moment to make it known that she has been doing an amazing job! She has made me experiences here that much better. read more

No. Good this place needs a new. Manager today was my second time there. No. Coke. Soda. No napkins in my tray. no.chicken. In. My. . Not. Even. Because. Was national. Taco. Day. No good. Very poor. Don't deserve. 5 stars read more

What's wrong with this location? Why are these the only ones that charge for every side of dressing? I would understand, charging for extra, but you're literally charging for the sauce that was MISSING from my meal ??? The employees literally act like the salsa is coming out of their paycheck??? This is weird. read more

Double chicken tostada salad is always good when I come here. Service is always fast and friendly!

Honestly one of the best EPLs around!!! the chicken is always so flavorful and delicious, I love that my food is always and fresh unlike other locations. read more

Try the new poblano quesadilla , delicious the cheese well melted and the peppers gives an extra flavor .. service fast and friendly

This pollo loco it's clean and the ambient is great, the people there are friendly, Lorena the lady who handle me the order was very nice, the quesadilla was awesome , the cheese was melted and it really full me up ... salsas are fresh too, I just wish they could have open salsa bar cause I love the green avocado salsa. Great experience . read more