IF YOU ARE GOING TO BUY A CAR HERE WORK WITH NOE! He is extremely helpful, kind, courteous,…read morecommunicates very well and goes the extra mile for customer satisfaction! My wife and i drove a few hours to come here and he has made the process so easy! By far the easiest car buying experience i have ever had!

Horrible experience. Went in for 20k miles service. Staff was extremely rude and managed to spill…read moreoil all over my engine, fail to plug the oil correctly causing it to leak in my garage. Even worse is that during this time, one of my tires managed to get a nail in it. I will never bring my car back here. Ever.

I see a lot of reviews on the service department, where you take your cars into be serviced, but…read morenot really too many about the dealership itself. This will be a review of the dealership itself as we went to purchase a vehicle. We drove in without a salesman knowing we were coming or setting an appointment. We were greeted by someone and asked if we needed help and we're quickly set up with somebody to work with all of the employees we can't encountered. We're fine not super friendly though. It was hard to get anyone to smile back at you, meaning it didn't feel very welcoming. Once we sat down and discussed what exactly we were looking for the comparables we found at other dealerships, etc., and they realize that we were very serious about purchasing a car. Our salesman started to relax a little bit, warm up and be a little more friendly. Wood, that being said after we officially said yes to a car and went to sign our lives away, that gentleman we were dealing with was very friendly, very cheerful and very welcoming. The dealership itself was very spacious and clean and organized. They had a variety of vehicles to look at, and choose from. None of the salesman were pushy or overbearing, which is extremely refreshing and appreciated, just wish they were a little more welcoming and friendly when you walk in. We had a very smooth process of purchasing a vehicle and if we were ever in the market for another Ford, we would definitely come back again

Bought a brand new F150 from Ford under warranty, and it leaks water all over the inside of the car…read moreevery time it rains. Took it into this service department to fix it, and they hastily cleaned the sunroof drain lines and claimed it was fixed. Now that the warranty is expired, it's still leaking every time it rains. Turns out its not the sunroof drain lines, exactly like I predicted. I asked them to do right by me and fix the issue since I brought in my car under warranty to fix this. They said the sunroof drain lines are squeaky clean so that's not the issue (I know that), and I'm going to have to "authorize the expenditure" to "tear the vehicle apart" to find the issue. Suddenly this is my expense to bear, and they want to be extra thorough now that its not under warranty. This is after swearing up and down to me that they fixed my leaky vehicle before. By the way, the dealership was PACKED with other Fords that leaked after the rain, including a friend of ours. I asked to speak with a manager and my service advisor said he can't find the manager anywhere. What a nightmare. I'm super disappointed in this experience. If they make it right I'll update this review. Otherwise please avoid this dealership. And be warned: F150's leak water when it rains. Just Google it. Over a century of automobile manufacturing and Ford hasn't figured out how to keep water out yet.

I would definitely recommend this dealership. The guys were very helpful and professional they…read moremade the process so easy and fast also they made me feel like if I was family.

Definitely recommend this dealership. Took my daughter to look for a reliable, affordable car and…read moreSteve & Ray made it happen!! They made the process so easy. The owner Steve, checked in with us often to make sure everything was working out for us. They got my daughter approved and a low interest rate...just overall an Awesome place to work with.

Deon was amazing. Efficient, friendly, flexible, and thorough. I highly recommend him!read more

Isreal from parts is a straight shooter. I went in for a battery cause my work asked me to. So I…read morehad to go back cause they needed the fob battery not the car battery. So I had to come back embarrassed. But Isreal helped me got the money back on my card and was very C urtious. Thank u Isreal

Update: 7k later, after purchasing a Rebuilt 3.8L V6 from Frasier. I highly recommend their builds…read more Quality material and professional staff. Along with them is Gibson's Garage, top notch honest service and though they are a small business, they are among the best there is. As for Oxnard Mitsubishi, The vehicle I bought was said to belong to one of the managers wives. I find it quite impossible that there wasn't prior knowledge that the bottom end had been into and crankshaft bearings were replaced. The gaskets/ material was not a match either. Upon inspection it was revealed there were 3 different sized bearings used putting it back together. It was a only a matter of time until the bearings would fail. Dealership of course denied any knowledge of it. Reported to the B.A.R. Dealership not interested in hearing about it at any level. Decided to do an update and let it be known once again for buyers. Be very careful with this place. Honesty and willingness to make things right was not amongst the values that this business operates by. In a word "Shameful". Beware !

Be sure at the time of sale they actually do the DMV paperwork of ownership. Not only on the car…read moreyou are buying but definitely if you are trading in. I traded in a car over 2 months ago and as of today I have received not one but tollroads tickets. I was told by a worker that they will send me the proof of who they sold it to. Wow so not only did you not do it right the first time but now you sold it again and did no DMV paperwork on it. So unprofessional and a bit shady if you ask me. Good luck with this dealership. Now I get to go deal with the DMV. Thank you so much Jose Diaz for this recommendation. I will never take one from you again.

DONNY is the real deal. This man always answers his phone and is willing to help no matter what. He…read moreis truly Johnny on the spot. He made the purchase of a surprise car for my sister incredibly easy and seamless. From start to finish, he was responsive, professional, and on top of every detail. No runaround, just solid service and follow through. I genuinely appreciate your help, Donny. You made what could have been stressful feel simple. Thank you for making it such a smooth experience. Highly recommend.

Came in to look at a new potential vehicle as my lease is up soon. Plugged in my car, and walked up…read moreto wait for the next available person. I was there about 5 min, and their charger charged me $50 which is about $45 more than normal. I asked the receptionist to speak to the person that sets the price about the seemingly outrageous price and their manager Katie at first sent them back to tell me it was Chargepoint's fault. I pointed out that I'd already spoken to Chargepoint and was told the dealer sets pricing, at which point the receptionist told me their Katie intentionally set the price that high and wouldn't speak to me face to face. I pointed out they'd lost a customer with this practice, since the screen on the unit doesn't state price prior to charging and the manager was dishonestly blaming Chargepoint when the dealer sets the price. Imagine being willing to blow a car sale in favor of a one time gotcha electric charging fee 10x normal. You should not trust them for your car maintenance because if they are willing to mistreat a potential new customer and sale, what would their service department do once they got your sale already in hand? Katie, you sell cars for tens of thousands of dollars and are willing to lose sales both at this and the next door Hyundai with the same owner over a $45 excessive fee and treating me poorly.

i Recently brought in my car for maintenance and had a great experience. The staff was…read moreprofessional, friendly, and kept me informed throughout the entire process. Javier completed the service on time, explained the work that was performed, and answered all my questions clearly. The quality of work was excellent and my car is running smoothly. I would recommend the services at Mercedes of Oxnard to anyone.

I have been bringing my Mercedes to Mercedes-Benz of Oxnard for many years, and my experience with…read morethe service department has been very inconsistent over time. When I first started coming here, the service was excellent. Then it declined, improved somewhat, and lately it has continued to be hit-or-miss depending on who you work with. Recently, I brought my car in for a door lock issue and was fortunate to work with Dave Foley. Dave was exceptional. He was friendly, kind, caring, and easy to talk to. He never made me feel pressured or uncomfortable, and he genuinely made me feel confident leaving my car there. Customer service like that is hard to find. To be honest, if I had been assigned to someone less personable or attentive, I probably would have started going to the Mercedes dealership in Santa Barbara instead. Dave is truly the reason I am continuing to give this dealership a chance. Overall, I would rate the dealership itself around a 3-star because of the inconsistency, but Dave Foley absolutely deserves a 5-star rating for his professionalism and customer care.

I've officially reached 'frequent flyer' status with Lawrence Buck of New Car Superstore after…read morepicking up my 3rd Lexus. What keeps me coming back is his attention to detail - he managed to find the exact model and color I wanted when no one else could. No settling, no compromises, and no dealership stress, plus arrange home delivery. If you're looking for a specific spec and a broker who actually treats you like a priority, look no further. Thank you Lawrence, and thank you New Car Superstore!

Exceptional service from Lawrence and the team at New Car Superstore. I recently moved from NYC to…read moreLA, and I couldn't believe how quickly Lawrence found me EXACTLY what I was looking for and at an unbelievable price! In less than a week, I had my new luxury car parked in my driveway. I couldn't recommend them enough! Stress-free and honest service. Thank you!!