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    El Sazon De Dona Susana

    5.0 (1 review)
    Open • 8:15 am - 2:30 pm

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    2 years ago

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    Los Caporales - Avocado taco saladdddddd

    Los Caporales

    4.3(183 reviews)
    29.1 mi
    •$$

    *NOT VEGETARIAN/MEAT SENSITIVITY FRIENDLY. Incredibly poor customer service when issues arise…read more Spoke to some rude young guy at 8:54p on 6/20/2026. **UPDATE 06/27: Upon this response I am glad to have made the decision to no longer dine at this restaurant as most of what the business is claiming happened is inaccurate and being relayed to them from a now terminated employee that they are choosing to believe the narrative of versus a customers. I would imagine your phone lines are not recorded otherwise you would have verified that is not how the call played out at all. I did mispeak at the beginning of the call and tried to clarify that my order had been called in over the phone but the calltaker was too busy arguing with me to let me get a word in. I will absolutely admit to using a singular F bomb at the end of the call prior to disconnecting out of frustration, but only after being talked over, argued with and ridiculed for the entire duration of the phone call. It was at that point I realized that the man on the other side of the phone call did not respect me nor my situation and was more concerned with being right than about resolving the issue at hand. I had a long day and after driving for 8+ hours was hoping to just support a local restaurant / employees and eat some good food. Someone shouldn't have to speak to a manager to order something without an ingredient and then still be given that ingredient. I hope the next person you hire has better customer service skills. -Hey so I'm never one to leave reviews unless I feel other people could benefit from my experience, so I wanted to save someone from hopefully going through what I just went through tonight with this restaurant. I ordered a cheese enchilada with no meat, as I haven't eaten meat for almost 15 years and it makes me incredibly sick to consume it. I placed my order over the phone and everyone was incredibly nice at pickup and besides them forgetting my horchata there were no issues. (Genuinely could have cared less about this but now it's just the icing on the proverbial cake, I guess). I made sure to tip near 20% in cash, as I appreciate the hustle of the food service industry and wanted to support local. I was halfway through my enchiladas when I noticed specks of what looked like meat on the top and in the center of my food. Concerned, I called in to verify what food I had been given as I ordered cheese and had what looked to be chicken in my food. Instead of being apologetic for messing up my order, I was told "well it should be obvious if it has meat in it or not" and then when I told the person on the phone I could get sick if it's chunks of meat he then ARGUED with me about how it's pork and not chicken?? And then informed me that's "just how their green sauce is made", as if I should have had insider knowledge to that. I told him I was not informed of this and I was practically shrugged off as he argued again with me about "how it's just on top and not inside", as if I was some overreacting child who just needed to scrape the top off of the food I just paid for. (There was also meat sauce inside but I just dropped the issue). Then he "sort of" offered a solution by requesting I drive all the way back to provide in- person proof of the food, again not at all sympathetic or even remotely apologetic, even after I told him I may need to seek medical attention and was just calling so I could get info on what I consumed. I couldn't even drive back to give him the half eaten enchilada and get my money back because by the time I finally got to eat half of a dinner that will likely make me vomit, I was 45 mins south at my destination. ***What makes me so mad about this whole ridiculous event is a simple apology would have sufficed. My money back would have been nice but I just wanted to get clarification on the issue and get a freaking apology the food I paid for was screwed up and likely going to make me sick. But I was instead belittled over not knowing their kitchen recipes, despite saying multiple times over the phone "no meat". There was no confusion when the order was placed and it was read back to me multiple times, so it really just comes down to them just not caring. I expect no special treatment over my food choices but a little respect and basic human decency would have been real nice. Guess that's too much to ask for from Los Caperales. Have a better night than I'm going to

    Late lunch stop on a Sunday @ 3pm. Parking is infront of the entrance and around the building…read more Came in with super hungry kids. Greeted by friendly staff and seated immediately...close to the window by the entrance, right next to a beautifully decorated Christmas tree. That was the only empty table when we arrived. The place was packed. Chips and salsa came in quick and they were gone in no time. My kiddos love them. We got a refill. We ordered the following which I'll recommend. $22 Alberto's Burrito - delicious. This was recommended by our waiter. Fresh avocados, well seasoned burritos, large portions. $16 Bean & Beef burrito - my kiddo's fav. He devoured it. $16 - 3 tacos combo - plate was clean when all said and done. We had $4 lemonades for drinks. They come with refills. Overall, great service, delicious food, & good ambiance. We'll swing by next time we are in the area.

    Photos
    Los Caporales - SALSA

    SALSA

    Los Caporales - Menu - Dec '25.

    Menu - Dec '25.

    Los Caporales - Chicken tostado and made from scratch sangria!

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    Chicken tostado and made from scratch sangria!

    El Sazon De Dona Susana - foodtrucks - Updated September 2026

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