I don't usually write reviews, but I felt like I needed to share my experience at this El Super. Every time I've interacted with Erica, she's had a really negative attitude. She's dismissive, unprofessional, and just makes the whole shopping experience uncomfortable. Hopefully management pays attention. read more

El Super smells so bad. My Wife says the smell inside store make her want to throw up

No recomendable Los pollos rosyizados del super siempre estan crudos Los pollos estan crudos los cocen a fuego rapido para que ae cosan rapido pero solo se queman por fuera y crudos por dentro .... read more

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Let me just say that you're better off going to the redneck area in the High Desert to get a birthday cake. The employees here are snakes, they like to steal receipts and lie about the toys on the cakes, saying that you have buy them separately but there wasn't anything stating that. The cakes are already on some up my ass prices type shit. And the cake didn't even taste all that good. These mfs probably think they're on some Cake Boss level, hell nah. They're on that Cajon High School student level. Mediocre stuff. If anyone actually thinks it's good...lmao me when I lie Yeah but don't ever ever ever, ever ever EVER...shop here unless you want to get scammed for the most rancid raunchiest food. read more

This store is gross it has old nasty produce. Their meat is nasty too. You can smell a very nasty spoiled smell coming from meat department. Sooooo gross!!! I will never shop here after smelling that horrendous smell. read more

excelente servicio en este super para varias áreas el pan se mira que lo hacen a diario compre pan en otro super y el pan estaba ya duro como de dias y por eso siempre mejor regreso aqui yo le doy yn 10 read more

the worst Mexican market there, and I thought Cardinas was the worst!?? Costumer service really bad read more

Worst customer service ! They're rude. If you don't speak Spanish they ignore you. All around bad

Esta tienda ba de mal en peor, no tiene personal, esta en decadencia, el pan cada dia lo hacen mas chica la pieza y mas caro, pienso que bamos a llegar a jugar a la comidita con esa miniatura de pan, no tiene fruta en variedad solo manzana es lo que tiene, duras horas para pagar, la verdad tienen que hacer algo para cambiar el metodo que estan aplicando en esta tienda, hagan algo!!!! read more

Don't buy you're meat here. This is how they are keeping their meat and sell to people. The meat doesn't get cleaned and is sold to the public. Be advice, the meat is spoilt and mixed with new meat. read more

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Today I went with my daughter to purchase some things , went to the chip aisle and read the sign that said buy 3 chips and get the discount so I did exactly that ! , I go to register 4 where some older lady was working at , she started yelling at me not talking "Yelling", telling me that those Cheeto puffs weren't part of the discount only lime chips and she kept yelling at me saying I can't read , "Read the sign " and so on I kept going back and forth trying to tell her those chips where also part of the sale and she kept going at it like over 3 times ! And I told her it was Cheeto puffs at well and she goes there all hot Cheetos and when I told her just scan the 3 rd bag to see the whole time I was right ! I tried speaking to the manager and they told me "you can talk to the encargada here " and the whole time it was her so I left , I've never been so upset at any store before , what kind of costumer service is that , where costumers are treated like crap and children that can't read . Terrible experience. How can you have people like that as encargados ! Bye . read more

El Super - The proof that I was right the whole time !! While getting yelled at by the rude lady at register 4 - Grocery Near Me - San Bernardino, California

I purchased a package of El Super tostadas yesterday, when I open to eat them, they were stale (old) so I took them back today, cashier I went to did not know how to proceed, he asked his co-worker, they girl asked me when I had gotten, I told her yesterday, then she asked if they were from the top of the shelf, I told her I grab 1st package I saw, then she went on to say, cause the top ones are old and that's what sign says, I could not believed what she said, why are items out on shelves if they are "old" am no expert, but isn't it illegal to sell 'expire' items for human consumption? read more

Always a long line very register the lines are so long they go to the back of the store doesn't matter what time you're there the works talk among themselves instead of helping the customer and their pricing is awful with wrong pricing I should call weights and measures . read more

This el super on baseline sucks!!! the one on 9th street in San Bernardino is so much cleaner and nicer workers and organized the one on baseline smells and it sucks and the workers are clueless on what there doing and rude. I order a cake and it was suppose to say happy birthday daddy from my kids and they put Happy Birthday big daddy all sloppy look like a child Wrote it I've had to many mistakes made at this store.. so yes they stink and suck ... especially the cashiers... read more

Just purchased meat from there and let me tell you it was sooooo gross the smell that came out of that bag when you opened it was disgusting it smelled rotten not only that but I took the meat back the lady that took my order said it was a lie that she didn't give me rotten meat. I've never had an issue with their meat until today I'm only writing this review because it's not fair that we go and invest our money in that store and they basically call you a liar in your face even with them having the meat in their face read more

Just recently was in this Store near watermark Avenue. The prices are cheap but some vegetables are either old, or dry . Just have to be careful what I buy in Here. Another thing,are the cashiers are 2 lines open early in the morning for more than 10 customers. The service. From the employees are ok. The store cleanliness inside is ok. It could be better. Outside in the parking lot is terrible and scary. I don't know the area is not even safe. People yelling in Spanish and homeless around is not pleasant. The shopping carts Every where in the parking area. I don't feel safe to shop in this Store and the area is too ghetto. read more

During COVID-19 pandemic, El Super should be providing customers with hand sanitizer and the employees with hand sanitizer and PPE (masks and gloves). It's a shame they aren't read more

This store is horrible the lines are very long and they always overcharge you and try to charge you for items that you didn't buy. When I say something about being overcharged the employees get mad and sometimes will not give you your money back even though I didn't buy the products I am being charged for and end up taking your receipt. read more

Why are you guys selling stale ass pan dulce..I bought a bunch this morning. When I got home everyone complained it was stale and hard. Management needs to be on their s$&t and stop walking around talking to everyone. Quality control sucks at this store. The meat department always has a foul rotten smell. How is this ok? read more

Y'all really need to organize yourself! I was waiting on line for 20 mins run those damn cameras because Stacy the manager wouldn't bring up the key or wouldn't response to code 1055! Y'all are unorganized, looks like a child is running that place like how is this even acceptable. How does your manager disappear for so long?!! & when I had an issue about it she let that poor cashier apologize to me & not her damn self! I'm so upset, we have children to go home to! Do better El super & this is why I will not be back! read more

El super has rotten meat, the meat is moldy and sticky, it also smell like rotten meat. I would not recommend buying meats from el super.

I been coming to this store for years, however this is the last day I will come to this store for sure . As I order a Lemon Chi water, the kitchen manager was super rude, she was cleaning the cash drawer as she was flirting with the security guard and didn't even acknowledge that I was in line waiting to order something. I didn't say anything I just waited for someone to help me and I order my water and went on my way. As I payed and got my stuff and left the door I forgot my water in the counter, I went back to the cashier (Sofia A) and I told her hey I'm sorry I forgot my water she lied to my face and told I didn't leave there, as I told yes I did it was just right here I forgot it here about 5 minutes and I know you saw it because I saw you. Cleaning the area. Sofia was very rude and she said you need to speak to the manager, they called manager and the manager was more rude and said yes we can't have anything in the counter, I told I understand but I purchased the water here and I want a water because you guys threw away my chia water. She told the other catchier to get me my water the funny thing is that she knew what kind it was and everything Funny thing Sofia because I thought you didn't see my water yet your manager knows what kind of water it is. Huh, they Finally gave me my water and got me a small one because she said I had already drank some of my large Lemon and chia water. I do have to say I didn't drink most of my water like she claimed and if they didn't see my water because supposedly I didn't leave it there how did they know it was a large one. Honestly this is not the first time I have the staff at the super be rude to me or my family, this is like a daily thing for them. They are always in a crappy mood and not very helpful. I'm surprised I still come. Well not tomorrow you lost one good customer el super. My family and I will not come to this store again. The cashier manager was Lily and Jenny was the other cashier. read more

I love walking into here for a few reasons the tacos in the kitchen area. The shrimp in the kitchen area. I love the veggies and fruits varieties. The things you have to be careful are when you are walking into the store. Crazy drivers never watching where they are going when people are crossing to walk into grocery store from parking lot. It is a Mexican grocery store so it smells like one. Not a organic store I mention this because others complian it smells in there .Well Sprouts smells one way El super smells another way. Every grocery store smells different. The lines are always long wished they had self check out for 10 items or less. I love there pastries section. I guess I cant trully complain come here every week. This is one of our main grocery stores for my parents and me to go to. read more

This place is the worst excuse for a grocery store. You buy fruit and it spoils in 2 days and that's the best part. I bought chicken breast and when I got home to cook it the smell was like something had died. I went back and they pretty much said, "too bad". I gave them one more shot by buying tortillas and those things had green mold in the middle of the stack. Please if you value your life and money don't EVER shop here. read more

I was in last night looking for corns. They were all brown all looked rotten. As I was trying to see if I could find any good ones the cleaning lady was picking up the brocolli from the floor and putting it back with the rest of the broccoli. I have already contacted the health department, this store is putting the communities health at risk!!!! read more

I like your cheap produce I only go there generally if I see a produce that's on sale really cheap but this steak so-called steak that I bought what is wrong with their meat that it is so freaking tough you can't even eat it read more

If I could leave ZERO stars I would. My mother and I have been customers for many years. However, we do not feel this location is maintaining food quality and safety standards like they used to. Today I went to do our weekly shopping. To make a long story short I purchased 6 lbs of bulk chicken leg from the meat counter and it was expired. Yes they gave me spoiled meat!!! It wasn't until I arrived home that I noticed a distinct awful Odor. When I opened the bag the meat was slimy, had green/gray discolored areas. (Green Mold). I immediately drove back to the store and spoke to the manager about the incident. The manager didn't seem to care and showed no sympathy. He sure didn't seem surprised that I was given rotten meat. Which makes me believe this is not the first time someone complains about their meat department. This is unacceptable. There is no excuse for such shameful behavior. I can't believe they are getting away with this. Absolutely disgusting. Not to mention the store always looks dirty, the meat demartment always has a foul rotten smell and flies everywhere. I am reporting them to the health department for selling spoiled food and deceiving customer by hiding the green discolored areas. Food poisoning can be life-threatening, They are putting individuals health at risk. The store manager needs to do his due diligence and check the meat before putting it out. Also, the cashier that processed my refund was extremely rude and unprofessional . Be careful when you buy from here. I WILL NOT BE COMING BACK! read more

this place is horrible.. they never answer their phone bought my son a cake and it tasted nasty..too late to go back and can't get a hold of anyone at their store.. horrible read more

It wasn't so bad. No one was rude but they were just serious. A smile here and there wouldn't hurt.

Not sure why this was rated so poorly. It's in a rural area and caters to the Spanish speaking community perfectly. It provides them with a comfortable place to shop without language barriers. That in itself deserves five stars. read more

Lines are always long hire more ppl!!!!!! The cashiers at night suck anyways they lack basic customer service BOOOO thumbs down

the prices are better than staters for produce, and meat, the produce is fresh almost all the time, except in the evening you do have long lines that take forever, and only two registers open. If you are willing to come at a non-busy time, or wait it out you could score a fair deal on their items. read more

Absolute worst grocery market experience we have ever had. Never been in an El Super before, needed some items plus a desert for a dinner at relatives. Walked in and the place looked unorganized but I didn't really mind. The bakery was up front so we wanted to grab the cake first. What got me is when I wanted to ask for a cake, there was no line or mode of number taking or any organized way of being waited on. You could not access the cakes unless you waited for an employee... and it was at least 10 minutes just to point at a cake. She walked away without explaining what was going on. She was fiddling with a small machine and then she called her manager. They finally got back with me and handed me a sticker. It turns out we could not get the cake in our shopping basket until we paid for it, take the receipt back as proof and then and only then will they relinquish the $8.99 cake to our possession. We went to the reisters, there were not enough open, it took a while. When I got back with the receipt, I had to wait again for her to finish with her new customer to show proof of payment. When I finally got her attention and showed her the receipt she said she will get my cake ready. After a bit she handed me my cake in a box way to small for it and when I asked for the cake plastic large enough, she said those are for other cakes. There were at least 50-70 plastics on the table but I couldn't get her to place it in a container that would accommodate my cake... unbelievable. After I got the cake I decided not to purchase my other items nor will I every be a customer of El Super again. Awful experience! Yelp please offer half or quarter stars so I don't have to give this place a "full" star. read more

El Super - I could not get this correct size cake container even though I requested it. - Grocery Near Me - San Bernardino, California

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The express line is not an express line. They let people go on this line that has more than 20 items. Only 3 cashier open

this and every week super sucks!!!! no manners no respect. .. bad attitudes...... refuse to give prices over phone. screw this company. .. read more

Poor services, the lines to pay always full, and They have always only 2 cashier for all people in the lines, i take 30 minutes to get out from the store. read more

Terrible customer service. DO NOT SHOP HERE. They are not focused on the customers. Just trying to get off work as quick as possible.