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    2 years ago

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    2 years ago

    Stopped in for lunch. The Chicken Tikka Bowl is a perfect lunch! Comfortable seating tables and booths. Great value too.

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    1 year ago

    Great food and service. Upscale indian food and ambience. Unique food experience in Valley cottage.

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    Ask the Community - Elaichii

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    Gyuzo Japanese BBQ

    Gyuzo Japanese BBQ

    4.3(188 reviews)
    1.8 mi
    $$$
    Large group friendly
    Hipster vibe

    Gyuzo Japanese BBQ really is a fun experience. We ate plenty, enjoyed it all, and... my son learned…read morehow to grill. We opted for the Essentials package this time. While I do love the duck breast and lamb chops included with the Classic package, we all felt Essentials was enough for this visit. Celia was our waitress. While things were a little slow getting started, once our first order went in, the food started flying out. Everything we ordered throughout the evening arrived much faster than it did on my previous visit. The menu makes it sound like they'll throttle you to only a couple of items at a time, but that really wasn't our experience. We were consistently able to order several items per person, so there was always something on the grill, more food on the way, and plenty to keep us chomping away. Our favorites this time? The top blade, brisket, hanger steak, pork belly, and even the salmon ceviche, which was surprisingly refreshing between rounds of grilled meat. We did have a couple of hiccups, but Celia was eager to make things right. After we received the wrong shrimp twice, she took it upon herself to get the manager involved. They tracked down the correct shrimp and brought it out. Thanks! Speaking of the manager, Andy was terrific. After another unpleasantry at our table, he came over and sincerely apologized several times. It was obvious he genuinely wanted to make things right. After we took a quick selfie together, he got us with a few complimentary cocktails. I have to say, anything here with cucumber in it is delicious here. Super refreshing. By the end of the meal, my son was a fluent griller and even said he liked Gyuzo more than the other all-you-can-eat BBQ places we've visited. That's about as good an endorsement as I can give. We'll certainly be back.

    I rarely leave negative reviews, but this experience was frustrating enough that I felt it was…read morewarranted. Unfortunately, we never even got to eat at the restaurant because of how disorganized the front desk was. We were quoted a 35-45 minute wait and were told to join the Yelp waitlist. We stood nearby the entire time waiting to be called. We never received any notification on our phones, and when we checked the app, our status had somehow changed from "waiting" to "cancelled." When we spoke with the hostess, she apologized and told us to wait because she would seat us next. Instead, we watched four other parties get seated before us. After waiting even longer, we went back to ask what was happening, only to be told it would be another 15-20 minutes. From what we observed, it also seemed like the restaurant was prioritizing seating larger parties over smaller ones. I can't say for certain whether that was their policy, but that's certainly how it appeared from our experience as multiple larger groups were seated while we continued to wait despite being told we were next. I completely understand that popular restaurants get busy, and I have no issue waiting my turn. What I do have an issue with is poor communication and disorganization from the hostess team. Mistakes happen, but telling customers they'll be seated next and then repeatedly seating other parties first is unacceptable. To make matters worse, this was our second night this weekend trying to eat here, and once again we left without ever getting a table. Despite the inconvenience and poor experience, no one offered an apology beyond a brief acknowledgment, nor was there any attempt to make things right or show goodwill for the time we had wasted. The food may be excellent, but we'll never know because the front-of-house experience was so poorly managed. A great restaurant starts with good customer service, and unfortunately, the hostess team left a very poor first impression. Based on our experience, I would not recommend this restaurant.

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    Elaichii - indpak - Updated September 2026

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