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    Electrify America

    3.5 (2 reviews)
    Open Open 24 hours

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    16 days ago

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    Indian Springs Resort

    Indian Springs Resort

    3.6
    (1.1k reviews)
    $$$

    I have been here a few times though the years and every time is great. Great place to stay for a…read morerelaxing weekend. Here is my run down on the place: Check-In: (4 Stars) very nice at the front desk, but found out later they had wine tasting from check in at 4 to 5pm. Why not offer a glass? I came to find out that the wine taster never showed. Customer Service Texting: Love that they have CS texting, they are very responsive and informative about things going on including how to check out. Room: (4 Stars) Bed: comfortable, good quality, high off the ground Pillows: 2 per person Night Stands: Space for tech and water, both sides had USB plugs Bed Lightning: individual reading lights on each side of the bed Extra Seating: 2 chairs and small table Mini fridge: plenty of room for your stuff Outside bathroom mirrors: full length on the closet door The in-room AC unit was very loud and doesn't turn off automatically after the temperature is reached. Bathroom: (4 Stars) Toilet didn't have its own closet (removed 1 star), slow close seat was nice, but no fan. Walk in Shower with plenty of room. Great water pressure, shower head on the wall, no water fall which is good, no shower wand but still good shower Sink: only 1, counter space limited for 2 people. Only 1 towel rack holder and a hook. Make up Mirror was nice No tub which is fine for this type of room Closet: (4 Stars) No Iron or iron board but they have seamer Hooks: none Hangers: plenty, good quality, some men's and regular plus 2 ladies. Robes: good quality, full length, no slippers Umbrellas,Flash light, small camping lantern, nice touch Maid Service: (4 Stars) no issues View: (4 Stars) nice gardens, well maintained, with a rock feature fountain up the hill Outdoor Amenities: (5 Stars) Pool: one very large natural spring water heated pool and an adult pool that's a little cooler Pool bar: water station, food, snacks, cocktail That's it, enjoy your stay...

    I rarely leave anything but 5-star reviews, so I hate having to write a negative one--especially…read morebecause I've always loved Indian Springs. But I also hate spending my hard-earned money to be treated poorly. My mom has been coming here since she was a teenager, and our family has continued the tradition every summer. My husband and I love Hill House so much that when our wedding was canceled during COVID, we even eloped here in 2020. That's why this stay was so disappointing. While relaxing by the pool, my family was eating a small bag of pretzels. Other staff members walked by, checked in on us, and were warm and friendly. Dylan, however, stopped solely to tell us to put the pretzels away. He was unfriendly and condescending; and we later found that he didn't put forth the same effort to tell other people who brought outside snacks. We ordered poolside food and drinks from another, much friendlier server. Unfortunately, Dylan delivered the order and then informed us that our small speaker also wasn't allowed, even though it had been playing quietly the entire time and the pool was nearly empty (see the attached photo). I disagree with the rules here, but there's also a way to enforce policies without making guests feel unwelcome. We weren't disturbing anyone, we were simply trying to enjoy a family vacation. One employee's attitude changed the tone of our day. If you're deciding where to stay, we've had wonderful experiences at the Bungalows of Calistoga across the street, and for a more premium experience try Carneros Resort which has an even better pool, incredible cottages, beautiful views, outstanding service, and Domaine Carneros just across the road for champagne tasting. It's amazing how one interaction can overshadow years of loyalty. And also, management should ensure staff enforce policies with kindness, professionalism, and hospitality--especially when guests are paying premium prices to be there.

    Electrify America - evchargingstations - Updated August 2026

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