I like this credit union and I love this location. I'm so lucky it's just right down the street,…read moretoo. I can even stop at times or kahala mall or Foodland because everything is so close! I opened a Hawaiiusa account a long time ago because they were doing a promotion for teachers. I like that they offer things for teachers. This branch particularly has very nice tellers. The line can sometimes get long, but the tellers are fast and they're so friendly. They all seem to enjoy working here. I like the parking lot. I've never had to wait for a space. I don't have to pull a ticket like at the other downtown Hawaiiusa location, and I don't have to walk so far from my car to get to the doors like at the Ward location. I've never had issues with keeping my money here. I use the online site to check balances and transfer to other accounts. It's been a 10/10 experience using this bank and I would prefer to come to this location as opposed to all the other locations any day. They even have popcorn sometimes. I love popcorn.

25 year of regular banking here. This is the absolute worst financial institution to use if you…read moretransfer money. They had me set up micro transfers from them AND TO THEM AND IT STILL WOULDN'T TRANSFER. After 5 days of waiting for the multiple micro transfers and completing every thing they told me the transfer couldn't be done because of a 5k$ limit. Even the app creates difficulties when adding external accounts. It has a needless requirement for you to log in with a pc AFTER a secondary password text. The options I was given for a transfer over 5k was to spend 40$ for a bank wire or spend MORE time figuring out where to mail a cashiers check. I am taking option 3 and closing the account tomorrow for free. I wish I closed the account sooner and not wasted a week of time. I am positive I will be spending less time overall opening an account elsewhere with a more progressive bank.

Preston Sims and his "HI Five Team" are my family's go-to team for everything mortgage and…read morerefinancing. Preston and his team have helped us secure a mortgage last year, and refi'd our home when the interest rates decreased during the pandemic. Preston and his team are professional, dedicated, energetic, fun, responsive at communicating, and good at what they do. My husband and I know that he will always get the job done. If you need anything mortgage related, Preston and his "HI Five Team" are your team!

I was very close to moving forward with another lender, until a friend recommended Preston Sims. I…read morereached out to him to see if they could be competitive, and I was pleasantly surprised. I knew after speaking with him that I was in good hands. Preston and his team made my first home purchase process a breeze. They stayed in constant communication via e-mail, text, and phone calls throughout the entire process. I cannot say one bad thing about my experience and I am grateful I found them through a good friend. You can trust them to stay on top of it, and we even closed a week ahead of schedule. Woohoo!

What can I say..........Finance Factors has great rates, and very friendly service!…read more Come visit Janelle & Cayla at the Kahala Mall Branch..........they will help you with all your banking needs! The Kahala Mall Finance Factors is located on the top floor, just next door to the Purdential Advantage Realty office. Lots of parking at the mall, so no waiting at all. Get in, & out............and while you're there, you can take care of all your shopping needs at Kahala Mall too.

From the owner: Finance Factors has been providing financial services in Hawaii for over 70 years. Finance Factors…read morespecializes in residential real estate loans for purchase, refinance, cash-out, and home equity, as well as commercial real estate loans. Finance Factors also offers some of the best rates on certificates of deposit and savings accounts, with deposits insured by the FDIC.

I worked with Duncan at Infinite Financial on a complex investment property refinance in Hawaii…read more The building has many complications and nuances such that most traditional lenders will not want to finance it. So it was crucial to work with the right person who had all the necessary expertise, local knowledge, and persistence to find a solution. Duncan found the right lender for my situation, and did an excellent job coordinating across multiple parties (lender, escrow, borrower). Throughout the process, Duncan was consistently available, responsive, and transparent. He kept me informed at every step and made sure I wasn't charged for anything I shouldn't have been paying for, and kept the deal moving on time-sensitive deadlines. Whether you're dealing a straightforward or a complicated financing situation, I'd strongly recommend Duncan and his team.

Just closed on a condo and worked with Duncan and Darcy for the mortgage. The whole process went…read morevery smoothly. Duncan was super responsive and patient with my many questions, always with a clear answer that actually made sense. Darcy was great to work with too. Would definitely recommend and would work with them again!

I am writing to update my review; Denise, the branch manager at HSFCU Kapahulu Branch, graciously…read morerefunded all the fees from my Simple Checking account, which was my original request. I logged into my account prior to my planned visit to one of the branches to close my accounts and saw that this gesture was done. I am extremely grateful to Denise and I am actually very relieved as I really do love HSFCU and truthfully I did not want to leave HSFCU. Because this was done, I am extremely happy and will remain with HSFCU forever going forward, however, I will also doing my part in being cautious as a member and being vigilant with my account by confirming and verifying with the branch before performing transactions should I be unsure about the status of the account. I urge everyone to please join HSFCU if you are within the field of membership, they really do care about their members and do provide excellent customer service, have convenient branch locations throughout the State, and they are definitely are the Number One Credit Union in the State of Hawaii!

Entering a drawing in Kapahulu, Honolulu, Hawaii…read more.. Currently, the Hawaii State Federal Credit Union has a promotion... Entering the drawing for a YETI cooler at any location - one entry per member per location. I realized that I had never been to this branch inside of Safeway... and it's been here for about three years now? I made a deposit at the ATM and completed an entry blank. The friendly employee made sure that I was a member of the Credit Union... yes! This is a convenient location with free, shared parking! It's clean and bright, too!

Very nice staff at the Kaimuki branch when I came for thefirst time to set up a CD. Convenient…read moreparking enter from 8th Ave. If no parking stalls available there is one right infrint of the FF glass door.

Finance Factors is great (other then when they lower their rates) and this branch is the BEST…read more Excellent customer service, staff is friendly and knowledgeable, easy to talk to, plenty of parking, etc. Aleesha (sorry I might be spelling her name wrong) and the team is fantastic!

Ryan Nagatori was the Escrow Officer on a recent transaction of mine. I was extremely pleased with…read morehis professionalism, organization and efficiency. I would recommend using him for any Hawaii Real Estate Transaction.

These guys are great. Jeff stayed late to help me out to sign my refinance paperwork for my home…read more Very accommodating. The process was painless.

After over 7years of business with Aloha Pacific Federal Credit Union I have had the most…read moreunimaginable experience with the tellers. It's obvious they don't care about my money or me. I made a rather large deposit. I had multiple questions about the deposit I was really calm but just wanted some answers which I got only half of it answered. I felt as though the teller was incompetent in her job at answering the questions. She perhaps is competent in doing regular deposits and withdrawals. The teller sitting next to her yelled out what I took as a smart alec response as I was leaving. "Have a nice Day". Seriously if you're thinking about doing business here look elsewhere. This is not the only bad experience that I have had with them. However I stayed with them. This is the last straw...!! People do not deserve to be treated in this manner. I had to wait a to write this just to calm myself down from the horrible experience What could improve is... take my business elsewhere I'm sure another credit union would be willing to accept my business

I love that this branch is open on Saturdays, there's rarely any wait (even when there were COVID…read morelimitations on capacity)! The staff here has always been very friendly & professional... they're also very efficient, and can handle numerous transactions very quickly. Last but not least, I really appreciate having face-to-face tellers here, as opposed to the remote / upstairs tellers at their 2 downtown locations. Despite the fact that everyone is still wearing masks, it just seems more personable, and it's nice to have that live interaction...perhaps now more than ever! The only 2 downsides to this location are the very limited parking--which is rarely a problem, because everyone gets in & out so quickly--and no shared branching, even for members. That 2nd issue is sometimes a problem for me, as I belong to a couple of different credit unions, most of whom offer shared branch transactions at all of their locations. Great location, hours & customer service... doesn't get much better than that (though it would be 5 stars all the way if they had shared branching)!