$3,100 in unresolved damage and minimal, delayed follow-up…read more I hired Home Genius Exteriors for a roof installation, but the experience has turned into a $3,100 nightmare. During the install, a nail was driven into our AC refrigerant line, causing the air conditioning for the entire upstairs to fail. The HVAC technician confirmed the cause was a roofing nail. I provided full documentation of the damage and a repair quote from FH Furr to the company on March 24, 2026. Since then, I have been given the runaround. After hearing nothing and sending a follow up email on April 13, 2026 I finally spoke with Project Manager John M. on April 15, 2026 who told me he would consult with their Regional Executive, Trey G., and get back to me. It has now been over a month since my initial claim and several weeks since my last conversation with John M. (I never heard back from him or Trey G.). Despite a follow-up email on April 25, 2026 stating my intent to escalate this, the company went dark on me. After receiving a formal demand letter from me they tried calling but when I texted and asked to receive communication in writing via email I did not hear back. A professional installation should account for standard line placement - "inadvertent" does not excuse negligence--especially since they have engaged in a month-long communication breakdown. I am extremely disappointed that a company would cause significant damage to a customer's home and then stop communicating. I will update this review if the situation significantly changes. Contract Date: July 26, 2025 Sales Representative: Zachary M. Company License Number (VA): 2705064026 or 2705185888 Total Contract Amount: $25,000 https://drive.google.com/drive/folders/1241AVyFGZk0bOL-hVDiuAEwDvbXXF0uQ?usp=drive_link

Home Genius showed up early in the morning the day after I posted a request on Yelp…read more The representative was polite, friendly, highly educated and well spoken. Their first estimate to replace gutters was over $7,000. That could be reduced almost $1,000 because I had been a government contractor. But if I signed that day the estimate reduced to $3713. If I didn't sign then it would be $5197. Told the representative I had to do more estimates. He said he could lie to the office and tell them I wasn't home and I could get the deal later. His lowest estimate was $718 more than Semper Fi who I chose. I don't appreciate such deceptive and high pressure tactics.

Karim was great! He came out with his partner and actually told me that my issue is not something…read morethat they'd be able to help with. But even after that they did a full inspection and helped me determine what the issue was and what to say to my management company to help get a solution. I am not very well versed in this kind of stuff, and he could have easily just walked away, but he took the time to really help me figure out what was going on so that I can get the services I need to make sure water isn't coming into my condo. I will use him in the future for sure. Highly recommend!

We had a broken window and Karim was very knowledgeable - we thought we had to replace the window…read morebut he saved us money but saying he could just fix what was broken. He did it quickly and at a reasonable price. He was kind, professional and extremely helpful. I would absolutely recommend him to anyone who has a window or glass need! He was very skillful and confident and we're extremely pleased with the outcome all around. We will absolutely hire him again!

Wow - what a great experience and affordable! NO high pressure sales - what a plus that alone was…read more Working with this company was so easy! From the first call (Alona) to the last (Kim), this company was prompt, professional, friendly, and efficient. I spoke to Jim a couple of times after he came out to assess the job, give us options, follow-up on the quote; later Cyril to schedule the installation. Rene & his installation crew were amazing - the installation went smoothly & the clean-up fantastic. We contacted multiple window companies for quotes to replace 9 windows - 2 large contractors (Thompson Creek & Renewal by Andersen), 2 smaller, highly rated companies (but with a lot fewer reviews). Windows Plus came in 30% lower than Thompson Creek! The windows look great too.

I'll join this five star rating club. From our salesman "Coach" Jaime, to the installers to…read moreKimberly in the office, they were all very helpful, professional. and straight forward. We got a high quilaity product (Provia) on time and without any surprises. What else can you ask for as we protect our largest investment, our home!

RIBA was responsive and did great work. They replaced my roof quickly and on my schedule which was…read moregreat. The price was fair and we had no issues with the workmanship - those guys worked hard and quickly! My one complaint is they got some tar on my white garage door, and when I mentioned it they said they would have someone out to clean it that week. That didn't happen, and I admittedly didn't follow up. We are moving soon and have someone power washing the house so we are just going to have them do it. I would use and recommend them to others in the future.

I had a very disappointing experience with this company. When I originally called to schedule the…read moreappointment, I was also told that the representative would provide a quote during the visit. When the representative came to my home, I specifically asked how much the service would cost and was told $650. However, after the visit, the written quote I received was higher than the amount I was verbally told. When I contacted the company about the difference, they refused to honor the verbal quote and did not offer a fair or professional resolution. In my opinion, this was misleading and unprofessional. Customers should be able to rely on the price they are given during an appointment, especially when they specifically ask for the cost.

From start to finish, buying replacement windows and a new door through Double Helix was problem…read moreand hassle free. The installation was on time and the team left everything clean when they left. I've used them before and will use them next time a need arises. Definitely put them on your list for your next window or door project.

We waited over 2 years to put a storm door on the back room of our home because it wasn't a…read morestandard-size door frame. Double-Helix owner Dwayne looked it over and assured us it could be done - and it was!! We paid top-dollar and got our $$$'s worth - high-end quality product, and expert installation. I swear it took Tim & Joyce as much time to set up & tear down as it did to install the door! We are so incredibly pleased with the product AND the service - we highly recommend Double-Helix for your storm door and such needs...!! (There's no BEFORE/AFTER photos - I mean, there wasn't a storm door and then there was. Not much to see there. LoL!)