My Unfortunate Experience with Elite AC: A Cautionary Tale for Homeowners Hello everyone, I'm Debbie. As someone who is not only battling cancer but also managing a disability, the comfort of my home environment is crucial. Today, I want to share a distressing experience with Elite AC that highlights the importance of transparency and quality in home services. Last year, when my air conditioning system failed to cool my home adequately, I turned to Elite AC. Mr. Jose Roman and his assistant arrived to address the issue, suggesting a cleaning of the unit to enhance its efficiency. Despite their assurances and the service performed, my AC continued to struggle, particularly during a heatwave. Incomplete and Substandard Service: The cleaning was touted as comprehensive, yet the persistent warmth in my home suggested otherwise. I was charged for a service that was neither thorough nor effective. Questionable Pricing and Estimates: Initially quoted at a higher price, the final charge was reduced when supposedly less work was needed--an adjustment that made me question the initial assessment's accuracy. Inadequate Follow-Up Service: Despite my situation requiring expert attention, my concerns were not taken seriously, as evidenced by sending an apprentice for a critical follow-up visit. Further, after this visit, I reached out to Elite AC both over the phone and via email, and received no response. Diagnostic Failures and Misrepresentations: Mr. Roman specifically indicated on his AC checklist that there were no leaks and no Freon issues. However, after hiring a different company, it was discovered that my unit, which holds 7 pounds of Freon, was over 4 pounds short. Despite "claims" that Mr. Roman mentioned this issue while I was signing the invoice, there was no mention of it in any written documentation provided to me. This omission is not only negligent but deceitful, considering I paid for a comprehensive diagnostic. Their response lacked empathy and did not address my concerns adequately. Some quotes from their communications include: "Invoices and photos clearly show we performed our quoted work and pointed out about low refrigerant levels." "Photos show blower wheel cleaned and coil in cleaning process; the after photos were not uploaded properly by our system." "We see no reason to justify reimbursement for the above amount." "The services were indeed provided, and the price was reduced from $936 to $576, which can only testify that our techs are honest." "We are an honest company that does business for many years and we never lied or ran away from responsibility." These statements did little to acknowledge the discrepancies and issues with the service provided. Given the severity of the misrepresentations and the direct impact on my living conditions, I am currently escalating this situation legally to seek justice and ensure that this does not happen to others. Included in this post are several key photos: The first attached photo is the AC checklist submitted by Mr. Roman which clearly shows that he did not address all of the issues with my air conditioner. The second and third photos showcase what was actually sent as a job well done by Elite AC, photos that they clearly stand by. The fourth photo provides a contrast; one shows a conservative example of what true coil cleaning looks like. The last is the current state of my coil and AC handler, which actually needs to be replaced not just cleaned. This ordeal has been both frustrating and enlightening. I urge everyone to scrutinize the services you pay for and seek second opinions when necessary. If you need a trustworthy and competent AC technician, I'd be happy to recommend my current technician who has proven to be honest, capable, and affordable. Always research and check reviews before selecting a service provider. Please review my updated response to Elite AC's claims, which includes additional evidence further proving their dishonesty. I've included more photos to substantiate my points. read more

So, I'm really mad at myself because I just found out that I had not posted this review; however, thank goodness it was saved. I had told a coworker about my experience and told him to read my review only to find that it was never posted. I don't normally reviews unless there are incentives for me, but I could not let this one slip by. I honesty wish I could give them a zero or negative review. A technician came to my house on Sunday 6/19/2022 and after about 5mins he declared my Evaporator beyond repair and that I had a freon leak. He goes to his truck and prepared 2 quotes for new units. It took him longer to prepare his quotes than it did to diagnose my unit. Upon presenting me with the quotes he states "don't waste your money getting that evaporator fixed" I said why would I get it fixed when you just said it was beyond repair. He didn't have anything to say. Anyway, I put in a Service request with my home warranty company and they came out the next day (Monday). Initially my home warranty company wasn't able to find a company that could come out that weekend, by it being so hot that weekend, I decided to call someone on my own dime -Elite AC (big mistake on my part) Once the Service Tech from my home warranty arrived, I did not mention anything about Elite's AC's visit or diagnosis. Needless to say my evaporator was fine and there were no freon leaks. Apparently, the day my system started leaking was one of hottest days that week (Thurs 6/16/2022). Two weeks prior, my downstairs unit had gone down and my home warranty sent a company out and they said I needed an accumulator and freon. The accumulator took a couple of weeks to arrive was due around the 20th and my appt was scheduled on the 22nd. The Service Tech for my upstairs unit said my upstairs AC was working too hard to accommodate for the high temps that day and with the downstairs unit not working. He did a very thorough evaluation of my unit and performed minor maintenance. He was here for close to 1-1/2 hrs. He turned my unit on and it is and has been working just fine with no leaks. My downstairs unit was fixed as scheduled on that Wed the 22nd and the whole house is nice and cool up and downstairs. My son reminded me that my home warranty company had sent Elite Ac to our home about 6-7 yrs ago and they said I needed a new unit then too and went on to say that your warranty company will just keep sending us out here to fix your system when you actually need a new one. I'm like my deductible is $75 dollars, why would I buy a unit from you when apparently it can still be fixed. So they had to repair my unit because they were sent by my home warranty company and obviously they didn't have a valid enough reason to tell my home warranty company that my unit was beyond repair. I could tell the Tech was pissed because I didn't jump at the chance to purchase a new unit. I actually called my home warranty company and told them to remove Elite Ac from my list of contractors because I was really uncomfortable with the service technician. Its been a few years and I guess I must have forgotten that interaction, until my son reminded me; but going forward, I will not ever call them again. Between both of my units, I have only had services performed 3 times in the 6-7 yrs since Elite Ac said I needed a new unit. My conclusion is if you don't have a home warranty plan, then don't use companies who sell Ac units. They will not repair your existing unit, they only want to sell you theirs. read more

We live in Orlando, Fl. This summer has been specially hot and our AC stopped working We called five companies to give us estimates to replace our unit. We are so happy that we contacted Elite and that we got to meet with Dave. We were so impressed by the level of professionalism Dave and Elite demonstrated during the entire process (from the initial service call to the final installation). Dave came out to help us the same day we called for an estimate. Elite gave us an estimated arrival time and called us 30 minutes in advance to let us know that their tech was on the way. He arrived right on time. Dave was very knowledgeable and sincerely cared about our customer experience. We got a very competitive quote within hours and the next day Dave brought us a portable AC unit to provide relieve from the unbearable heat levels in our home!! Thank you, we really appreciated the going above and beyond! This company met and exceeded our expectations every step of the way! I highly recommend Elite. We have two rental properties and we will use their services again. I want to congratulate the owners, and management team for creating a company culture of excellence in customer service and products! JR and Maria L. read more

Our experience exceeded Our expectations. Mike the service tech was great he walked us through our options Was very very nice and honest. Even came out on a Sunday To finish the vent cleaning. Mike and Alex the installers were Awesome! Mike explained everything they did. Mike is a perfectionist And made sure everything was done right. That right there shows me He takes pride in his work. Best Experience we have had with a company Also Thank you to Brianna Who went beyond to help me Get all my questions answered. She was wonderful and a great help You all are a great team! Cant Thank you enough. I am so Happy we got them We recommend them highly!!!! Mike is an outstanding service Tech. Diagnosed my 30yr old a/c unit with a leaking evaporator coil. I made the choice to replace my old and tired A/C unit instead of repairing it. I Replaced it with a new 4 ton unit from ELITE A/C LLC. Best choice ever! Mike and Alex the installers were great. Very professional and knowledgeable. Answered all my questions ask about set up and install. Highly recommend ELITE A/C LLC! read more

I own seven properties and one commercial building and have dealt with many AC companies over the years. My experience with Elite was outstanding. Derek Barr was my sales consultant. He was very informative about pricing and the installation. I was replacing two AC units in two buildings. What was surprising Derek was there for both installations, to make sure everything went smoothly. The technicians who installed the first unit, Paul and Omer, were professional and very organized. Paul did the air handler and Omer did the outside unit. The same day Virgil and Briam installed the second system. Virgil did the air handler and Briam installed the outside unit. Both new AC systems were up and running in less than three hours. Both teams put tarps down to protect the flooring and cleaned up after they were done. Elite AC will be my go to company from now on for the rest of my properties. The operation from the office to the sales team and professional technicians are first class. Garret Baldwin read more

I have been using Elite AC for several months now. It has been a wonderful experience working with all the members of the company. Mike and Erwin have been extremely helpful and responsive to any issues I have had with my AC Unit. Mike tried to help me with my old unit for a few months and tried to help me prolong buying a new unit. Through every step he was forthright and considerate of my time and money. I had to recently buy a new unit and the install/buying process was equally painless. Darren (Darryl, maybe, sorry I didn't catch the name) and his co-worker showed up on time and did a pretty fast install (much faster than when I got the unit many years ago). There was a small issue after they left and I called Elite and the same gentlemen came right back out and made sure the problem was fixed.  I am hoping now the new AC unit is worth my investment - only time will tell but so far so good and I am loving the new Nest Thermostat they installed! read more

We want to thank Asher & Mel from Elite AC for outstanding service. I was most impressed with the fact that they performed all of the steps as advertised in the Gold Package. They thoroughly cleaned all of the vents without trying to give us an up charge for too many vents, They did a great job cleaning our dryer, vent, and replaced it (we couldn't believe all of the build up in the dryer vent that blew out onto our roof). They also gave us a complete AC tune up pointing out some areas of minor concerns while giving us an honest evaluation indicating that they would not recommend wasting money on an older unit. We also appreciate the fact that they didn't try to talk us into anything we didn't need such as freon, etc. Both men were extremely polite, courteous and personable. We'll definitely call them for any future service or replacement needs and highly recommend them to others. Doug & Helene K Fleming Island, FL read more

Our A/C stopped working and since it was almost 17 yrs old we thought it would be better to replace it rather than pay a lot for a repair that may only be a short term solution. I had several companies provide an estimate before Mike with Elite came out. I have never met such an honest, helpful technician. He asked if he could take a quick look at the existing units since he was here. He found the capacitor was broke in both of my A/C Units. He put a new capacitor in each one just to see if that would fix the units. It worked great. He said while the units were old they were not ready to be replaced. Since I was worried about investing too much money into old units he said there was a 1 yr warranty and if it broke before then he would take the repair cost off the new a/c price. He saved us $6000. Needless to say, when my units do need replaced I will definitely be calling Elite A/C. Thank you Mike, you are awesome! read more

Five star company with top notch service and professionalism. We got 4 quotes from companies we found on google with high rating. A couple of the other companies didn't have our size in stock & weren't sure when they would be able to get what we needed for our home. That wasn't the case with Elite, not only did they have the correct size for our home, Aviv the sales person who was in our home gave us a couple different brand options as well as efficiencies. We ultimately went with the brand we have known and trusted which was a Carrier. Aviv also helped us in selecting an indoor air quality system since we are concerned about germs & the virus. The installers were very polite and professional and cleaned up after themselves. The office staff was helpful in helping us register our warranties and permits. We had a great experience using them and we will be recommending them to our neighbors and friends! read more

Technicians Farren Booth and Jayde Seeley completed a repair on property in Jacksonville, FL, on a friday afternoon around 4:00pm. The repair work was arranged by a respected Realtor in the area. I received a call asking for payment from their office on Monday at 1:30pm and I explained to them I never received an invoice explaining the repair work performed, the cost associated with the repair or where to send payment. I currently live in GA, so the request for documentation of services rendered didn't seem excessive to me. Before I could gain access to a computer to review the invoice for the work performed (2:15pm), I received a call from one of their sorry techs demanding payment or they would remove the parts installed. Needless to say I was beside myself to receive such disrespectful customer service and would caution anyone using this outfit to keep this true life nightmare in mind. read more

If Yelp had a hundred stars Elite AC would receive them us. From the first contact with Diane to set appointment, to Michael how came to determine need and quote, to Mike and Erwin that on Friday morning for the install the experience was stellar. Honest, straight forward, willing to advise but not pushy in the lest. i never felt for one second that this was a turn and burn operation; these folks are wanting to maintain a long term reputation and build their business. Mike and Erwin were beyond professional and respectful, artists would be a better description. Mike built a curved coffin box for the air handler to maximize air flow! That is knowing your stuff! Erwin patiently explained the system workings to my son as tech of any kind is not my thing after four hours of installing a complete new system. Elite A.C. will be my team going forward, and always a first recommendation. read more

We have been customers with Elite for about five years now. I really wish Asher, Aviv and Mike were still with the company. We miss those guys! We had a couple of technicians in the past that were groutchy, but were told they are no longer with Elite...think goodness. We had the opportunity to meet Miguel and Justin for the first time yesterday for our bi-yearly cleaning and check up service. We requested to have a new thermostat installed due to the old one malfunctioning. They stayed to make sure that the heat, auxillary, ac and fan settings all worked properly. They were very nice and professional. No negativity what so ever. My Corgi even approved of Miguel and Justin. For now on we will put in a request for Miguel and Justin to do the maintenance for our unit. Whom ever hired Miguel and Justin with Elite pat yourself on the back and give these guys a raise. They deserve it! :) read more

I had a new a/c installed earlier this year by Elite a/c; at one point it was tripping because of water in the fan coil not draining (due to a clogged drain line). About a month later, we had a hot couple of days, and again the fan coil wasn't draining well. Another technician came out (Daniel Johnson) who made a quick change to the drain piping. Since then our home has stayed cool and comfortable, and we have had (and are having still) very hot days. Not only am I happy with the equipment, but with the response of the company as a whole. There are going to be problems from time to time; that's life. It's how a company handles these problems that can separate an average company from a really great one. I have to put Elite A/C in the latter category. Many thanks to all! Sincerely, Marchal E. Steel read more

My heat pump stopped cooling Saturday and Darrell came out Monday and said the compressor was bad. This is the same problem another technician told me was wrong. Since the units were 11 years old I decided to replace the units. He wrote me an estimate to replace the heat pump and air handler and scheduled technicians to come out the next morning. Michael and Alexander arrived promptly and did a fantastic job installing the equipment. Everything was cleaned up and done neatly. They answered all the questions I had and were very polite and knowledgeable. By late afternoon the house was cooling down much to my relief since the temperature was in the 90s. I hope the Goodman units live up to their warranty of 10 years on all parts. I will definitely use Elite AC again based on this experience. read more

Elite AC is a life saver! Having your AC out in the middle of a Florida Summer with 3 kids is NO FUN. I reached out to Elite AC and they were prompt and friendly! Their office staff was SO nice and very helpful, I felt like I was best friends with the lady on the phone by the time I got off. They provide several financing plans available. When the guys arrived they were very nice and got right to work. They had to deal with a 4 year old asking them questions all day as well and took that in stride. Within just a couple of hours my house went from 85* - 73* and all was right in our world. The owner followed up with me several times to make sure o was happy with the product and service. I will definitely be referring all my friends and family to this company! Aloha! read more

Needed to replace the A/C duct work in my 50 year old house, Elite was the only company I found that would do the work in the middle of August. It took a couple of weeks to gather the requied parts (supply issues) . But once all the parts were available the crew showed up on time and ready to work. They spent 3, 10 hour days in the super heated attic replacing the ducts and adding additional return vents in 5 locations. The crew that did the work was fantastic, polite and professional they kept us well informed of the progress and made sure we had partial A/C in the evenings. Once completed the A/C system is now working much more efficiently and we have been able to turn up our thermostat a couple of degrees with no noticeable effects. Great job guys thanks! read more

I selected Elite AC to replace our 2 outside heat pumps & 2 inside air handlers based on the company's unusually high number of positive reviews. Those reviews aren't wrong. I was absolutely PLEASED with their service, price, workmanship and commitment! The two installers (Jayde & Farren) arrived at 9:30 AM and didn't stop working till they finished at 12:50 AM! The entire installation looks awesome! The guys explained patiently the code requirements, how the equipment worked, gave us tips on where to get inexpensive filters locally and what electrical breakers we needed to change, and even programmed our new thermostats. Their business office was efficient and cheerful. These are great guys! read more

My A/C went out in summer which is a nightmare living in Florida. Called Elite AC and they sent out Mike that same day. Mike looked over my A/C unit and gave me several options on how to fix it as well as the cost. He ordered the parts needed and set me up with the first available appointment to come back for the repair. He showed up for the repair at the beginning of the appointment window and completed the job with a smile on his face even though it had rained pretty much all weekend and the backyard where he had to work was a muddy mess. Very professional and pleasant to work with and I will definitely recommend them to my friends and family. Thank you for your excellent work! read more

My experience with Elite AC has been outstanding. Not only do I feel that I am getting top notch industry service but the customer service is superb. From the scheduling, to coordinating the appointment and the way the technicians treat you it shows how much they care about the work they do. More specifically, Aviv always goes above and beyond to educate me as a customer and provides honest and helpful insight into enhancing my AC performance. My system is running smoothly and more efficiently since I started my relationship with Elite AC. Thank you so much for taking care of your customers and going the extra mile for them! read more