The service department is always so hopeful. I usually see Scott who was awesome but he recently got promoted. So I was helped by Rudy. He was extremely friendly and went above and beyond to provide me and my father with exceptional service. Thanks again and keep up the good work! :) read more

Looking for a no BS Hassle free buying experience this is your place. Great prices and better service. Ask for Mike DeMarco the sales manager he's the best!!! Thanks Elite read more

When my girl tells me she needs a little TLC to head over to Elite Acura so they can get me in shape.. this review is only for the service department, I've been coming here for years, they saw me through many many miles of service with my previous Acura... And treat the upgrade with just as much TLC. The service is quality work, the service advisors are friendly, efficient and they know me by name, which is cool considering it's the dealer and not a local mechanic I still come here for my regular service, oil changes, etc so I'm here pretty frequently. Their waiting room is bright and spacious, especially since they moved to this location. They always have the best snacks and the girls actually want to come with me when I have an appointment. Lisa, the manager checks in on you and makes sure service went smoothly, they are all really pleasant to deal with especially Nate & Rudy. I'd probably still come here if it weren't convenient, they truly deliver service you can trust! read more

Joe Inglema was my salesman and he was friendly and thorough. He followed up with me after the fact. I couldn't have been happier with the price and the service! read more

Bought my second Acura from them. Susan Rinaldi is the best if you are looking for a new Acura talk to her. She is professional yet makes your buying experience personal according to your needs, and is very knowledgeable about the products she sells. read more

I have a 2008 Acura TL with 120K miles. It's a shame they don't make it anymore as it is a great car. Recently, I had a few intermittent issues with the car and brought it to Elite. Nate Monroe is my service advisor and as usual, he got me an appointment immediately and provided me with a loaner car. Nate is extremely knowledgable, friendly and very personable. He always takes the time to explain everything about what was done to my car as well as advise me about any maintenance I should expect in the future. I have known Nate for about 5 or 6 years and to say that he goes above and beyond is an understatement. He even gave me his personal cell phone # in case I could not reach him on his desk phone. read more

Duane Reid was the best sale person i have ever had in my car shopping experience. He is extremely professional, answered all the questions I had, walked us thru every single aspect of concerns we had before purchasing. Between Davis Acura vs. Elite Acura, Duane is the reason I gave Elite my business. Joseph L read more

Purchased car at Elite Acura. It's been a little over a month. Did not receive my license plate. They estimated about two weeks of my purchase that it will be sent to me. Did not receive a bill that is supposedly due Feb 02 (Date provided by the sales person). Called multiple times and they don't know what's the status on the delay of the plate. I tried to be patient but this is not the service I was expecting. Updated with 2 stars because the sales rep did a very good job(Would've rated much higher if things went as planned). read more

What started as i thought a good transaction, helpful friendly people turned a nightmare. The very short version had to return a used car i bought & left lot with due to some problems with BofA as to my old car on their lot which they pressured me to take off (post sale of course) also turned a blessing because the rate of interest was outragous ..they also took a deposit from credit cards THEN backtracked and wanted cash after charged to my card.. also i found that they indeed wanted the sale badly that they didnt care what happened on day of sale..i should not have left they should not have processed a sale until all aspects were tied up.I also had to finally take old car off lot ..now having no tags etc had to pay $$ to get to jersey get proper tags even insurance to drive old vehicle home(safely) . They did give and return many calls but were grudgingly hard and not owning up to THEIR part of the whole mess. I can say the fiancing department and that end of the use of the dealership is horrendous.. i might give the crew at this dealerships fair marks in general but they work in cahoots with not set out clear and final as to loans & finance ..just want your sale and then you pull your hair out.. my wife & i are in 60s and me 70s w health problems and did not need this stress making our conditions worse for two weeks from hell! I think the manager or higher up who ok'd the sale is at fault..no one should be able to sign ..drive off a lot then.. later have quite a few problems come up and backtracking on what made you in good faith agree to drive off with another car. They want a sale bad and will let u worry later about problems..not a good way to do business. read more

Don't ever trust these craps! I had more than 20 emails with one Internet sales person (Robin Duquette) about my purchase plan. When I called to check the availability I was told "sold". They hugely hiked the quote to other similar models. No credit at all! Stay away from them! read more

The service department is A+++. So good that you should consider purchasing an Acura just knowing that the service department is this good.

Great customer service. Great group of guys. They sold my sister a car and I have to say that joe ditro was top notch.

This review is related to the service department. I brought my 7.5 month old TLX with 8k miles in to have a tire replaced as it had a nail in it and was slowly leaking air. They replaced the tire and within a day or so, I noticed that the car began shaking at high speeds (it did not do this prior to the tire being replaced). I dealt with the issue for a bit as work and life were busy, but finally brought the car back in about a month later. I said I suspected the alignment was off and asked the service consultant how long it would take and if it would be covered to which he replied, "about an hour and everything will covered." After waiting an hour and a half, a different service guy came over and told me that the car needed an alignment and that it would be $99.95. He insisted that its not related to the tire change and is not covered and asked if I wanted to proceed. He suggested that I must have hit a pothole or something and that they recommend an alignment every year anyway. After some back and forth discussion about the tire change and how he believed it wouldn't cause a misalignment and that a car less than a year old isn't covered for such a thing, I realized this guy wasn't willing to budge. And since I wasn't willing to pay them for something that I was told would be covered and believed it wasn't a coincidence that the shaking began immediately after the tire was changed, I decided it was time to go. It shouldn't have taken 1.5 hours to tell me what I already knew and I had sat there long enough at that point. The service guy didn't seemed too concerned with my level of frustration as he let me walk out upset. My wife and I have leased 6 new vehicles from Elite over the last 11 years and I am usually mostly satisfied with the sales process. But I will NEVER pay Elite for service after this experience. If they can't help me, I'll take my business elsewhere. read more

I purchased a vehicle at this Acura location over a year ago and I was some what satisfying with that purchase ( due to the fact that the salesperson made me feel like I got a good deal just simply by working out with the pricing). Recently I revisited this location and realized they have gone remodeling and got a new location which was way bigger that the pervious spot. I walked in there hoping that I would have the same experience like the first time but that didn't happen at all not even close. The salesperson I was with this time around wasn't the original person I dealt with previously. This person's first name goes by "Joe" (beware of this person). I had a 2 car trade situation where he just completely low ball me on one of my car that's been giving a market trade in value of $38,0000 from serval dealers that he only offered me $31,0000 like I am some stupid person that was born yesterday. On top of that he keeps insisting and arguing with you that their giving market value is accurate and blames on the other dealers that they must've marked up their pricing on the vehicle that we are purchasing so this way they can offer a higher value on the trade. I am just summarizing the entire experience that I just recently had with this guy so I am not going to tell you everything that happened and what he said to me so therefore "Joe" blows loves to bullshit the hell out of you so beware of this salesperson and avoid him because he will try to make loads of money from your purchase and your trade (maybe that's why they can afford a new and bigger location). This is not the way you run the business it's truly dishonest and after that experience they just lost themselves a client forever and more because I will tell all my friends and family to stay away from Elite Acura especially this guy "Joe". read more

We had a great experience here! Sam was our salesperson, and we were there 2 separate times before we made a purchase. Sung worked with us on financing. They were both great! The best part was that they were not pushy AT ALL! read more

Here we go again.,,, I walk in, stand at the front desk for about 5 or 10 minutes, and no one bothers to acknowledge my presence. I have to call the operator to have her come down and get someone to acknowledge, and then wait on, me. She was incredulous that i had been standing there like that, and had to leave her position to come down and help me. I wouldnt have bothered writing this negative review, as the salesperson, Joe Ditro, apologized a couple of times to me - - but then he totally messed it up when I was leaving. I couldnt believe my ears, because he seemed to be trying to make up for the staff ignoring me., but he did it -- he called me "hon." And he did it while telling me that I should say that he was was of the nice salespeople in the business. He followed it up with some condescending bs about "getting home safe," or some such crap that all we women have heard 1000 times before. (Ah, no, i believe it was "Stay out of trouble." Maybe it was both. Either way, it was a sucker punch. I was too surprised to tell him off, so all I could think of was to keep my hands in my pocket when he tried to shake it.) If i was a man I would have been called Sir, or buddy, or boss or pal.But no, I get "hon." Am I dating this person?? Who does he think he is -- who the h*ll do these males think they are?? I'd bet him the price of the car that if a man had been there with me, he would not have called me hon. Disgusting. And right after i told him that car salesmen treat women badly. He thinks he's one of the good guys. Blech. Women, we dont have to go to the zoo to see uncivilized behavior. Just shop for a car. The sad thing is, since this crap is so pervasive i might have to buy a car from one of these pieces of garbage. PS I called the GM as he suggested below, and left him a voice mail. So far, no return call. Followup: GM called me back and apologized, said it should not have happened and he will handle it internally. read more

Dropped my Mdx for a new tire took two hours to replace it. Totally ignored me. Three service people just walking around.

THANK YOU Sung Kim! I had the easiest, most pleasant experience I've ever had when getting a new car. This is my 5th go around! I went to another dealership on Saturday after getting a deal in writing via email before making a visit. The deal they promised was not fulfilled. I spent roughly 2.5 hrs just to walk out of there disappointed. I reached out to Elite to see if they would be able to give me the deal I was looking for. Initially someone reached out and was giving the same generic responses. "I cannot give you a ballpark number without you coming in first." "I understand your frustration, but trust me I have never lost a deal due to beating a price." You know...the same BS every sales rep is trained to feed you. I was ready to give up and then Sung Kim stepped in and built my trust back up. He is a very genuine person and got straight to the point with me. I gave him all info over the phone/email and he said as long as my trade in is as I described, that we have a deal and he is making that promise to me. I went in the following day and signed the paperwork! He had the car detailed and parked out front for me so we could immediately transfer my belongings into my new car! The number didn't change by one single penny! I couldn't believe how cut and dry the deal was with Sung. Thank you Elite Acura for such a pleasant experience. The car is amazing and all I could talk about last night after I got home was how great everyone was at the dealership. I will 100% be referring friends/family to you! read more

I wanted to buy a new car so i went to Elite Acura. they wasted so much of time and we did not even purchase the car.they do not value customers time.very poor and unethical behaviour. never think to visit this place. read more

I highly recommend this dealership! I recently leased a 2012 TSX from Elite and couldn't be happier with the car or my experience. Everyone was polite, helpful and friendly.....which made car shopping fun and pleasurable. My salesman, Jason, answered any questions I had and spent a considerable amount of time programing the various settings in my new car. I would definitely work with him again in the future and have referred a couple friends to him as well :) I also worked with Tom the GM and Balal who helped make my financing hassle free. The car is beautiful and I couldn't be happier with my decision! read more

Bought a new Rdx recently at Elite Acura. My experience at Elite was really wonderful, everything went smoothly and the pricing was great. However, the best part of my experience was my salesperson, Joe Ditro, he might be one of the nicest people ever! He took such good care of us during & after the sale. Anyone considering an Acura should go see Joe, you'll be happy you did. read more

Ask for Gary Band! I had a terrific experience purchasing my pre-owned Subaru WRX here. Gary took the time to work with me and to help get the car I've always wanted. He made it as quick and smooth of a process as possible and also helped me get a really good deal on the car. read more

if you go here, ask for joe torres. dealing with him was almost too good to be true! he was kind, honest, caring and took care of us beyond belief. we just leased our car and when it is up, we will be using him again!!! read more

Great and friendly service. Finding a place you trust, especially a dealership when you have a different type of car is a great find. I moved back to this area a few years ago and had still been driving an hour to get service until someone recommended Elite Acura in maple shade. I have a Honda and I love that they service all cars and I can go somewhere I trust. I was hesitant to try a dealership because it's not the first thought based on stereotypes but I am glad I did. The location is convenient because you can get to it from Route 73 or 38. The location is bright, friendly, caring and clean. I feel comfortable sitting there while I wait unlike some other places I tried. Free wifi while I wait is also nice and since I only work a few miles away I can get a ride to and from my job if it's going to take awhile to get done. The service advisors are really good and friendly and do a great job of explaining what I need and what I will need without making me feel pressured. The guys I have dealt with make sure I understand what they are doing which is key for a girl like me who has no clue about cars other than what color mine is. Highly recommend them for all your car service needs no matter the brand! read more

I just bought a 2013 TSX from Elite last week and had the best experience. My Salesperson was Joe Inglima who was extremely professional and worked with me to get me the best car and deal. Mike Greco and Bilal Rauf were great as well in working with me to find the best car within my budget. I love my car, and have already recommended this dealership to my Dad who is looking for a new one. I am pretty certain I will have the car I just purchased for a while but when I am ready to buy a new one, I will definitely go back here! read more

Came here a few years back because I had a coupon for a check engine light check for free good dealership

We had a great experience at this dealership. I can say out of all the cars we've purchased this process was the easiest. We dealt with Sung & he was so professional. He answered all of our questions & concerns. He has great knowledge of the vehicles & was so helpful throughout the entire process. He wasn't pushy at all. Once it was time to sign papers the finance manager was also very friendly & informative. We will definitely be coming back to this dealership once it's time to trade in our other car. read more

Few weeks ago,my honda minivan's steering wheel shakes while go over 70m/hr.so took it in asked for alignment. I was told the front brake pads and the rooters are causing the problem..OK,put the new ones in then.the service advisor said:"I will take care you."waited 3 hours,total charged $550 with alignment .labor costs $300,parts $250. Few days later got on the highway.guess what,same problem.took it in again.they told me the wheels were out of balance.they rebalanced the wheel ,and no shaking anymore.then I realized last time they not only didn't do that alignment,they didn't even bother to balance the wheels.just charge me and sent me on my way.and then the service guy told me the rear brake and rooters were bad too.OK ,do it then,it's on the jack already.waited 5 hours.total charge $490.labor $200.parts $290.Quote from the service advisor:"it's not cheap!"sure,top service comes with top prices,as long as it is a honest way.both time they won't give me a quote,just go ahead to get on it. My wife took her MDX in for oil chang couple times, the car has around 50K miles on it.always been told to do something else.had rear deferential fluid changed.later she told me:"I don't even know what it is,but they sound so critical ."now I'm getting the idea maybe they did not even do that fluid change,just charge her and sent her out of the door the same way as me. I had to add little more detail,my wife's MDX had a warning light on said the engine oil level is low. I looked around,there was no leak anywhere .had two MDX,both serviced in the elite acura for years.but this time,because of the recent experience ,just didn't feel can trust the dealership anymore.so took it to a independent shop,it turned out I watched the technician poured 2.5Q of engine oil in just to top it off.so they only used half the amount that oil to cut the cost!!!good job!! They may say it is a isolated incident.but I suggest people who service their car there.when you are due to change your oil,do it somewhere for once .find out.and leave comments. For me, I think they purposely jeopardizing my car.so in the future,they'll be the beneficiaries . read more

I just purchased a 2017 MDX Acura. This is my third MDX and the 2017 is awesome with great upgraded safety and driving enhancements. All of the sales people especially Gary Menchen were so easy to work with and made the experience that much better. I highly recommend the dealership and the MDX. Loved them both. read more

Buying a car is not my idea of fun, but these guys made the process as painless as possible. My salesman Joe Inglima and the Business Manager Adriano Perly were helpful, friend, and professional. I purchased a new GMX in the morning and drove it home by early afternoon with no hassles at all. read more

My wife and I purchased an Acura MDX from Elite last week. It was the most pleasant car buying experience we've ever had, and we've had many experiences. We worked with Scott Goldberg and he was professional, courteous and low pressure. His knowledge of the vehicles and patience were the best we've seen. They gave us a fantastic deal on the MDX we bought and great value on our trade. We were made to feel as though our business was valued every step of the way. Every employee of the dealership we encountered was professional and friendly. We were in a time crunch at the time of purchase, and we had to bring the car back the next day for a few final touches. Junior in detailing did a fantastic job of taking care of every fine detail of the car. If you are looking for a new vehicle, don't waste your time anywhere else. read more

Love Elite service! Chris, Rudy, Nate, Lisa, and the rest if the team are spectacular. I've trusted them with my cars since 2005 and highly recommend them and trust them. It's an excellent team! read more

Just bought my second Acura at Elite, and the service was just as good as I remembered! Joe Ditro was my salesperson, and he was great...very friendly and honest with us. Mike, the sales manager, was also very good to work with. read more

Perfect customer experience. Went in for an oil change - it was fast, no extra "needed repairs" presented to me (like Lexus does). Professional - dealt with Chris. read more

EDITED: 10-7-13: After filling out the comment card, I actually got a call back and was able to come to a resolution with the issue below. I am satisfied and will continue to do business with their service department. read more

I had a great experience with Scott Goldberg at Elite Acura! This was the first time I have purchased a new vehicle in several years. I was nervous about the prospect of negotiating for a new vehicle. Scott made me feel at ease, keeping me informed every step of the way. I had several questions about the process and he was very knowledgeable about the Acura products. I will certainly tell my friends and family about this great experience. Thank you Scott! read more

Just leased a new RDX from Elite Acura. The entire process was as smooth and painless as purchasing a new car could be. Scott the sales guy was transparent about pricing and negotiating, and got us a great deal. He also seems to be a genuinely nice guy, as did the others that we spoke to there. If you are looking to buy an Acura, I would definitely recommend this place! read more

This review is based solely on Richard Zapata and Evett, the "internet sales rep". I emailed them thru one of the car buying sites and asked them for information on a 2007 TSX. They promptly returned the information but badgered me about coming in. I told them contact me only by email and asked for their best price so I could negotiate. My reasoning was I was not going to drive 3 hours round trip if we were not even close. I continued to get no price just a constant come in and test drive. Why do they even have an internet sales rep if they can't negotiate. Basically they needed to waste my time so they could corner me after I drive 3 hrs and buy an overpriced care. Thanks a lot. read more

Went to buy our son his first car and was told to come back in the morning since they were closing on Thursday night. Went back with our son on Friday and loved the car. However, the car fax showed 3 accidents and we wanted to know if the airbags were deployed. They promised to get the details and call us over the weekend, so that we could give a deposit on Saturday while we were out of state upon information provided. Well, it's Monday and we just found out that the car was sold on Friday night "after" we were there. Switch and bait I guess is what you call this...or maybe a question regarding full disclosure of the 2004 Acura TSX that had 3 accidents wasn't provided or requested. Thanks for a very unpleasant transaction. read more

I heard about a very nice used car that Elite had on there lot. I called to get a price and when I dove an hour to see car and was ready to buy it, the price went up a thousand dollars? I have delt with a lot of dealerships over the years but that was the most unprofeshinal experience I have ever had. read more