Outstanding Customer Service and Repair! Shawn called me back same day and scheduled an appt, to which he showed up very promptly! He diagnosed the WM problem and was able to repair it onsite and within an hour or so. Shawn left the area spotless and the WM works GREAT! No trying to upsell or buy unneeded parts to install. Shawn seemed experienced, trustworthy and was a pleasure to work with. Call this guy first!! read more

Elite Appliance was appointed to us through our home warranty company, American Home Sheild (as others have mentioned this company is the worst!). Rick was very communicative throughout and Shawn was amazing on site. After working with our home warranty for three months (and several other appliance companies) with no luck in repairing my oven, Shawn was able to fix it after just three visits! Elite Appliance will be my go to when needed in the future! read more

First rate experience, from initial call, to follow up and repairs! After contacting two other firms without any response whatsoever, Shawn with Elite returned my call promptly, gathered some relevant info and set the service call. After brief testing he was able to diagnose the problem and repair it on the spot! Professional, pleasant and efficient! I can't wait till something else breaks! read more

Shawn was hired by my home warranty company. He called yesterday within a short time of submitting my request for refrigerator repair. We set up an appointment for today. I received a text from Shawn with his pending arrival time. He was very professional and explained the part that needed to be replaced. Thank you for getting my refrigerator up and running again. read more

Shawn was fantastic. He knew what the problem was right away and was done within a 1/2 hr. Our refrigerator is working fine now and is cooling normal again. I highly recommend Elite Appliance and Shawn. 5 Stars!!! read more

Shawn from Elite Appliance was called to our neighbors house for an appliance repair and we needed some assistance on the spring on our dishwasher door. After Shawn finished at our neighbors his dispatcher connected with him and he headed over to our house. He was able to put a new spring in the dishwasher, a new filter in our refrigerator and check the workings of our wine refrigerator. We requested these repairs as it was great he was able to fix them all on one visit, no need to schedule another visit to finish up the work. I would highly recommend Shawn, he was knowledgeable, didn't charge an outrageous amount for the three appliances and finished it all in a little over an hour. read more

I just had Shawn come and fix my fridge, after 4 other attempts to get it fixed. The fan, supplying freezer air to the ice maker, had stopped running. I had another local appliance shop come out twice and the "old hippy" they sent out, had no clue how to get the back panel off in the back of the freezer section, to access the fan. I tried Sears Home Services and they "dissed me" twice. No Show; No Call; No Text. Shawn came out this afternoon and within an hour had us back up and running with ice and cold water. Kudo's to Shawn!! I will definitely be calling Elite Appliance Repair, the next time I need any of my appliances serviced and will tell all my friends in the valley about this company and especially Shawn!! read more

Shawn with Elite was GREAT! We were having some issues with the oven, and he was able to fix us up. Showed up when he said he would be here. Very nice and professional. read more

Great customer service and knowledge of Bosch dishwashers. Git my dishwasher working. Very fast, professional and pleasant to work with. Congrats to Shawn for a great job. I'll use them for all appliance repairs. read more

This is an excellent company! They were so courteous on the phone and sent someone out immediately. Unheard of for the desert! Every time I've gotten them they've been more than kind and helpful and taken care of any problems. Adam with my technician and was A great ambassador for the company. Great communicator and Super knowledgeable and generous with His knowledge for troubleshooting. I highly recommend them! read more

Had an awesome experience using Elite Appliance to Repair my refrigerator. Works like brand new. Shawn did an excellent job. He was on time and professional. Neat and clean and honest. I recommend him for all your appliance needs. read more

They reported our washer broken because of overload abuse. In fact, it simply needed re-balancing which took two seconds. They stated to the warranty company that the noise was caused by a pulley and rollers which are not "mechanical" and totally ignored the fact the dryer stopped heating. In fact all the parts are mechanical and the warranty company sent another company got a second opinion and everything works perfect now. Elite did everything. They could to prevent warrant coverage and appeared not to want to really fix anything. read more

Shawn from elite came out to repair my LG front load dryer. It had been extremely loud for longer than I care to admit. Found elite online, took a chance. Shawn arrived, did an excellent job with diagnosing the problem. It had Broken roller wheel, and he had one in his truck. Score! He also vacuumed it out, which was much appreciated. I now have the cleanest, quietest dryer in the neighborhood that is working great. Will definitely use Elite Appliance repair again, and highly recommend to friends. Don't hesitate, you will not be disappointed. read more

I am actually so happy to be writing this review!! We have American Home Shield. If you use them, you know how difficult it is to get good, qualified repair companies who contract with them. There was a leak coming from under the refrigerator crisper drawer. The same problem that other companies (assigned from AHS), on two different occasions, had came out and said they repaired. When I called AHS this time and they told me who they were going to send (which was the last company who came out), I said no. They gave me another name and I quickly looked them up on Yelp...based on their reviews again, I said no. Third option was Elite...quick Yelp search...only 2 reviews, but good reviews so I said fine. By the end of the day Sean from Elite called. I explained the problem, gave him our tenants name and number and he dealt directly with her. He continued to keep me me informed...He actually called me on three different occasions! Imagine that, HE called ME! Shocking! :) Problem is how fixed (I'm confident of this, if not, I will update my review if necessary), Tenant is happy and so am I. Excellent Service and professional and easy communication. Thank you Sean! read more

They are atrocious .. and they lie. Don't waste your time and money. Took 3 weeks for a delivery of two drawer undercounter frig from ft worth TExas to LA area ... finally received on March 25 after ungodly number of followups .. I also purchase a 5 yr warranty which as of April 10 of have yet to receive ..the 5 yr warranty is instrumental as all two drawer refrigerator have a high failure rate. Without the warranty I would have not purchased the unit. It's now been 5 weeks and no warranty received .. I have had to follows up with several emails and getting the run around .. i paid for unit and warranty in March 4 , why was not the warranty sent to me right away .. they have said they will would send to me my mail and not received ..then a contract number .. and I have not received it. I've demanded a contract number and contract ..they send me a generic contract that I could have pulled from my waste paper basket .. it had no contract number, no description, brand, model and serial number of unit , no buyer name and address etc etc ..After several frustrating email I have had it with their lies and unprofessional behavior .. I'm now disputing the entire transaction via my credit card company. With a warranty, the purchase is null and void . I will not return the unit will keep it and will not accept credit for the warranty only from my credit card company .. I will also contact the better business bureau in Ft Worth , Texas , I will have friends of mine in area pay them a visit , will find and contact o were and will initiate a small claim suit in California for the max amount allowed of $10,000. Time is money so is frustration .. I will do everything in my power to resolve it in my favor. The fact that I have to write this review and spent my time thus way speaks volumes for their atrocious service. They come across on phone as the nicest people in the world but then they simply give you the run around . They are so frustrating. Lastly, I may just pay them a personal visit and straighten them out myself. If I do this , it will not be a pretty site .. they will have local bad media exposure and reviews for weeks on end. I will find a way to shut them down .. These people should not be in business period. The reviews posted by others don't nearly reflect who they really are and I bet they are bogus. read more

Shawn was great! Great customer service, prompt, efficient and knew exactly how to resolve our broken stackable washer/dryer unit at the resort. We even had a tech come out that didn't know how to repair it and gave us a high estimate. Shawn was professional, reliable, trustworthy and friendly and gave us a fair price for the repair. We highly recommend his business for everyone. :) read more

My under counter ice maker quit working and the first two companies I called blew me off and weren't interested in helping me. Elite Appliance was my 3rd call...the person who answered my call was very nice and accommodating...Shawn, who is the owner, made the repair and my ice maker is working. He is friendly and knowledgeable. So happy to have him for future appliance repairs. read more

I give Elite Appliance my highest rating. I had a serious problem with my freezer and icemaker, I called my insurance company and they sent Elite Appliance. I am more than happy with their service. They came out as soon as possible and the time frame was reasonable. They were vaccinated, so no worries there, and the service provided was professional, neat, and they got me working again, They kept all of their promises. I hope I dont have anymore problems but if i do, I only want elite appliance to come out to servicemy appliances . Both Shawn and Adam were wonderfull and nice young men who were honest and caring. read more

WOW..what great service provided by Shawn with Elite Appliance!! So my Dishwasher was making a horrible noise and I thought about just buying a new one. But decided I should at least get someone to "check it" first. I chose Elite based on reviews and I am SO Happy I did!! First, they were able to see me the day I called. Second, the "diagnostic" cost for the call out goes towards any repairs. (Unlike some other repair companies) Third, the technician (who happened to be the owner) was so professional and courteous. He explained what he was doing, why he was doing it and even gave some recommendations for proper maintenance. He used his own towels, cleaned everything up after (my cleaning crew was just here before his arrival so I was happy about that) and all this was accomplished in about an hour!! My Dishwasher is up & running no problems!! Thank You Shawn, you'll be my "go to guy" for appliance repairs, hopefully I won't need you but I've got your number if I do!!! read more

Excellent service. Came to repair our stove range which had burnt out. Very courteous and competent. Highly recommended.

My dryer went out and Shawn was able to fix it same day. He had a belt for my dryer in his van and fixed it. His price is very fair and came out within days. I will definitely be calling Elite back if I need more work. read more

I had a previous one-star company assigned by AHS to address my broken refrigerator and they took three attempts to repair the refrigerator over a period of 6-8 weeks, just terrible. Elite was called in after I did some research on local appliance companies, not relying on AHS to assign another company, and they were at my house the next day! Sean was excellent, explained the refrigerator was most likely not repairable and that I should call him as soon as the refrigerator lost its cooling power again. When it did, I called Elite, Sean, and they were here the next day to double check and file the report to AHS that it was indeed unrepairable. I have blocked the previous appliance company and would recommend Elite, and the service representative Sean. read more

thank goodness for elite appliance! Iman and Sean worked together to locate our oven door and get the right one installed. Iman stayed in touch with me on when the part would come in. When our part came in, Iman immediately called and scheduled Sean to complete the installation. Sean was very professional and took the time needed to replace the oven door. He is courteous and polite - he showed up when he was scheduled and sent texts to keep us informed about his arrival. we have used other appliance repair companies in the past and had nightmare experiences. Next time we need an appliance repair we will call Elite! read more

I had a problem with a fairly new refrigerator. I found Elite Appliance on line decided to give a call. It was so refreshing to have a live person answer. Shawn answered the phone and understood the urgency of not having a refrigerator working. Shawn fit me in his schedule the following day. Shawn diagnosed the problem with the computer on the refrigerator. He assured me the part would be express mailed and he would return to fix. Well, what a surprise I received a call within two days from Shawn that the part had come in and he was coming by to install. What a great experience a company that actually does what they say they will do. Incredibly professional! Thank you Shawn read more

I got incredibly lucky. We just moved here. Knowing nothing about where to go for things. We chose Elite Appliance Repair and they were great Shawn, truly knows APPLICANCES. The gals in the office are very nice and efficient. They also are incredibly knowledgeable. What a great find with this company. I have now used the on 3 different APPLICANCES. Fast response, clean, pleasant and honest I rarely write a note about a company, however, this was too great to pass up. read more

We were sent Elite through our home warranty and they were amazing. The ice maker in our freezer was leaking. Guys were very kind and friendly. Work was done well and couldn't be happier. Thank you! read more

Beware, doesn't have experience. Came out 2 times and still no diagnosis. Poor customer service skills. Wasted time, spoiled food! Would have been reassured if he just said I can't fix the issue, I don't know what is wrong. Move on and get another company. read more

Our Samsung refrigerator started making a rattling noise. We decided to be proactive and have it checked before it developed a real problem. Uncertain who to call but saw high ratings and good reviews on Yelp for Elite Appliance. Called them and Shawn, the owner, came to help us. He arrived on time. Was very polite and knowledgeable. We would use Elite Appliance again and we recommend them. read more

You won't go wrong with Shawn/Elite Appliance! We have an American Home Shield policy. I decided to Yelp the companies that AHS assigned me. I rejected the first company due to very poor reviews, the second company had fewer poor reviews - but the third company, Elite Appliance had positive reviews. So I contacted Shawn at Elite - from the initial phone call, to the next day appt., to on time arrival (including a phone call to let me know he'd be arriving), polite, courteous and a thorough professional throughout the job. His tool bags are complete and well organized too! He knows his stuff & fixed our home refrigerator/freezer. Highly recommend Shawn at Elite! Thank you again! read more

We woke up to large puddles in our kitchen from our refrigerator and we were prepared to buy a new one. We googled appliance repair and Elite Appliance came up. We called and Shawn answered and arranged same day service. It ended up being to broke water lines to our ice maker and water dispenser. Shawn fixed them on the spot. Courteous, efficient and cleaned his mess. Very nice young man. We kept his card! read more