I highly recommend Longo Toyota! This is our 4th Toyota purchase from Longo Toyota, and the service…read morewe continue to receive is always more than expected. A special thank you to Shawn Castillo, Digital Sales Manager. Shawn stayed with us throughout the entire process and was always positive, professional, and helpful. We never felt rushed or pressured at any point. He made the whole experience easy and comfortable. Thank you, Shawn, and the entire Longo Toyota team! We'll definitely continue coming back.

The whole process from ordering to delivery was a great pleasure…read more My sales lady Dalina Reyes was always helpful and kept me informed through the whole process

Nelson Lin and Peter Khong provided excellent service with a great combination of speed, quality,…read moreand price. I contacted them and was able to get my Lexus 500h key and drive out in less than 1.5 hours--truly impressive turnaround time. They were professional, efficient, and clearly focused on getting me the best outcome without any unnecessary delays. If you're looking for reliable service at a fair price, I highly recommend Nelson Lin and Peter Khong.

Had a great experience buying my new Lexus from Nelson at Longo Lexus. He was very knowledgeable…read moreabout all the different models and helped me find the right car while making sure I got the best value. He was straightforward, easy to work with, and never made me feel pressured. The whole process was smooth from start to finish. I really appreciate Nelson's help and would definitely recommend asking for him if you're looking for a Lexus!

It wasn't bad at all. Just felt like I was being rushed to make a decision to buy and being pushed…read moretowards something I could never see myself in.

Family owned and operated. Great cars available. Never had a problem with my car. Would highly…read morerecommend them to family and friends.

Best experience Best…read moreexperience I love my car Emilio jr. is way better then Emilio Sr.

Best service ever!! Emilio is so nice and attentive, if you are looking to buy from small…read morebusinesses, this one is it!! They will give you a great deal and accommodate to your needs! TOTALLY RECOMMEND!!

Dominic and Vicky were the BEST! They were very informative and very transparent with every detail…read moreand even got my rate lowered. They had great vibes and really were a breeze to work with. Thank you so much ! Couldn't recommend anyone more than I do these guys

Dominic and Vicky were incredibly helpful and kind. They weren't pushy at all and let me browse the…read morevehicles and take my time. Dominic was also very helpful in setting up my financing deal. I love the car I got and I would certainly recommend IMG to anyone looking at a pre owned car!

- update May 15, 2026 Dealership was able to transfer the…read moresalvage car title paperwork with Dmv, 7 weeks after purchase, very relieved title problems- 4/28/26- dmv has not received any title transfer paper in over 33 days after payment, I contacted Lawrence many times and he said he will follow up with his dmv agent, hopefully they will come through and get the car title transferred to me within 90 days otherwise I don't legally own the car despite buying for it, very uncomfortable with this situation

Over the top customer service! I hope they grow into a larger business! Did a lot of extra work…read moreafter the purchase at very fair rates!

These 5 stars are directly a reflection of the service given to me recently by "Joey" the service…read moreadvisor in the service department. I came in to see if the parts department had a Hyundai solution for my "NO SPARE TIRE!" 2026 PALISADE CALIGRAPHY HYBRID! When Joey learned that I was disappointed, he kindly offered me a car wash and personally drove my car to the wash rack. When he realized that there was no one working the wash rack at the time, he apologized and ran back to the rack and washed it thoroughly HIMSELF! I watched it all on the video monitors and was so impressed that I pointed it out to the other customers in the waiting area. He was sweating when he reurned my vehicle to me and was most appreciative for serving me! If Joey worked in the sales department I would have purchased my Palisade from him! (Fyi...I didn't purchase my vehicle at Cardinale). Joey is deserving of a position where he can serve as the standard for exemplary customer service! Thank you Joey!

Do yourself a favor and read the 1 star reviews before coming here. They all describe a similar…read moreexperience, a complete waste of time. My experience was no different. I spoke with a salesperson the day before coming and sent them a copy of a sales sheet that I had got from Fontana Hyundai on a used 2025 Hyundai Elantra Hybrid SEL Sport. They said they could definitely work out a deal with me and scheduled me for an appointment. I went in and they offered me $4,000 less on my trade in than what Fontana Hyundai offered me. They also couldn't come anywhere near the final price that Fontana Hyundai quoted me. The salesperson (Spencer) was nice but he kept going back and forth to speak with the manager, who never even bothered to come out and speak with me directly. This let me know they were never serious about making a deal. To top it off, they did another pull on my credit when I had already told them that I was pre-approved through my bank.

I had a great experience purchasing a 2023 c class from Mercedes Benz of Arcadia. Kevin Wang made…read morethe entire process smooth from start to finish and was helpful in all aspects of the purchase from test driving the car to filling out paperwork. Kevin was quick to respond over the phone and provided excellent support and helped me promptly take care of a small issue with the car's front windows. Overall I really enjoyed my experience at Mercedes Benz of Arcadia and Kevin made the whole process super easy.

Ok so. Kevin Wang. The guy is unreal. He changes your entire perspective on a car salesman. He's…read morehonest to no limit. The guy is actually on your side and fights for you to get the car you want without all the bs. I got an EQS450 SUV and couldn't be happier! Thanks Kevin!

The staff at Tesla Montebello were absolutely amazing from start to finish! Even after it was…read moredetermined that my car would have to stay overnight, they went out of their way after hours to make sure I was taken care of and got me into a loaner vehicle. The lead technician, Frankie, was great, along with Kevin, who helped me navigate the process. Jeremy was also extremely helpful and knowledgeable throughout the entire experience. He took the time to explain everything and made the process feel very smooth and stress-free. Huge shoutout to the entire team at Tesla Montebello for going above and beyond. It's clear that they genuinely care about their customers. Definitely one of the better service experiences I've had!

Absolutely unacceptable experience with Tesla and specifically with Fredy. This has been one of the…read moremost frustrating, careless, disorganized, and unprofessional vehicle purchasing experiences we have ever dealt with, especially for a company of this size and reputation. We placed a deposit for a Cybertruck back in February after Fredy from Tesla assured us the process would be straightforward and that he would personally walk us through everything step by step. We made it very clear from the beginning that we were unfamiliar with Tesla's ordering and registration process and were relying on him as the sales advisor to properly guide us through it. What is especially frustrating is that before we placed the deposit, Fredy was constantly following up with us, responding quickly, and actively trying to secure the sale. The moment the deposit was collected, his level of service completely changed. Communication became inconsistent, follow through disappeared, and the entire experience suddenly felt careless and neglected. It honestly became one of the worst sales experiences we have dealt with. Fredy specifically told us that once we placed the deposit, everything was essentially set and that my dad would only need to be present at pickup. Based on those representations, we had absolutely no reason to believe there were still additional requirements or outstanding steps on our end. Now it is almost June, and after almost no meaningful communication or follow up, we suddenly found out there were supposedly still financing and profile steps that needed to be completed, something that was never clearly communicated to us beforehand. The only reason this was even brought up was because we escalated the issue and repeatedly demanded answers after being left completely in the dark. What makes this experience even worse is the complete lack of communication and professionalism after the deposit was collected. Calls were ignored repeatedly. Messages were left unanswered for days while clearly showing as "read." We constantly had to chase Fredy down just to get the most basic updates regarding a vehicle we already placed money down for months ago. At one point, Fredy even admitted that he made a mistake regarding the process and communication, but after acknowledging it, he disappeared again. Later, we were told he was on PTO, and even after that there was still no proper follow up or resolution provided to us. A customer should not have to beg for communication after placing a deposit on a vehicle. Delays are one thing. Being ghosted, ignored, and given constantly changing information after money has already been collected is another. At this point, it genuinely feels like once the deposit was secured, customer service and follow through completely disappeared. The salesman at Tesla simply took our deposit, and at this point we still do not even know if we are getting the car or not. Even now, calls continue to go unanswered while messages are clearly being read and ignored. That level of disregard toward paying customers is completely unacceptable. Montebello Tesla does not even have a direct phone number publicly listed, so Fredy is essentially our only point of contact, yet he continues ignoring calls and messages instead of properly communicating with us. Fredy, are we getting the car or not? We have been waiting since February and still cannot get a straightforward answer.

Amendment after further experience with the manager Jonathan- original issue was that I had gone…read moreinitially for a test drive, and it ended up being longer than expected. After the drive i expressed to the salesman that i had very limited time to discuss pricing and had to go promptly. I did not have a great experience once returning to the dealership and ended up leaving unhappy because I felt that my time wasn't being respected. But the manager reached out to me to better understand the circumstance I left under, and he definitely did all that he could in order to salvage our relationship. I was quite bothered initially because I was not asking for much and felt disrespected by the salesman, but the manager Jonathan quickly remedied the situation giving me exactly what I asked for. And went further to ensure I would be happy and comfortable with my purchase, and even offered to fill the car up with a full tank of gas. I admit, it was my choice to come with limited time, so perhaps I dealt them a difficult customer but Jonathan has definitely salvaged my sale with this dealership and I will definitely recommend them to others.

I've had my Honda for 12 years. The service has been okay, but this last time, I took it in to fix…read moremy AC 5 separate times and each time they ordered a new part. Each time, the AC wouldn't work again after a week or so. It was especially inconvenient that they had to keep my car for a week+ each time. However, I'd like to commend the employee Ryan for being honest, communicative and helpful through this frustrating episode.