Thank you Gabriel Great communication !!!…read moreAppreciate you getting here in a timely manner and keeping me informed... You and your assistant did a great job Thank you

We had Comfort Air install our new HVAC system seven years ago and called them when we had an…read moreoutage. The tech came out, fixed it, and then noted our whole duct system was inadequate. We contracted to have it replaced for a little over $9k. The crew who came to work didn't seem to have the full work order and did not provide tarps or anything to cover the mess that fell from the ceiling during the job. We were promised a portable AC unit during the day while the AC was off but that didn't happen either. Our order called for all new vents, but that was news to the crew on site. They did leave and eventually return with replacement vents. The original tech said he would follow up the next day to make everything right, but that's two weeks ago and no word. I'm not 100 percent sure that everything on my work order was installed, but the vents and system are working well. I guess I expected better customer service since we had a great experience the first time. Update: the general manager is following up to investigate our concerns. He was immediately responsive to my review. Hopefully all will be made right.

This company is amazing. Not only are they super responsive and able to come out on a moment's…read morenotice, but they are all really, really nice people too. And that goes a long way in my book. I have a short term rental in Palm Desert and the other night my guest called me to tell me the A/C wasn't blowing at all. I called Paul Mitchell's Air Care (at 9pm by the way), and I was told they could have a tech there within 20 minutes! And, the after hours additional charge was reasonable as well. When the tech arrived, he was able to fix the issue immediately. From Bree in the office to all the techs, everyone here is top notch. I wouldn't even consider going anywhere else. They're the best!!

I have been a customer for five years. They offer outstanding customer service and operations,…read morereasonable prices, and a very personable staff!

First time using Absolute. Excellent company on time within…read morethe schedule appt . Came to do a summer maintenance on Ac . Reasonable price and very professional.. Definitely will use again. ...

I highly recommend ABSOLUTE AIR ...STILL!! I've been their happy customer for years ...always have…read morePre-Fall and Pre-Spring Check ups and the rare special visit...MY A/C was well over 20 years old and the 116 degrees for days recently finally took it's toll, but I felt totally CONFIDENT that not only would they do a great replacement job, but that I can totally count on the quality! WHAT A RELIEF TO HAVE PEOPLE LIKE THIS ON BOARD! THEY also cared enough to bring portable A/C unit so I could survive the couple of days to get great NEW A/C in. I also really like all of their Team.. GOOD, HARDWORKING, RESPECTFUL MEN. FAIR,TIMELY, GOOD PEOPLE!! PS THE ELECTRICIAN they recommended was Terrific too!

We continue to have outstanding service with NexGen HVAC & Plumbing. They have installed 2 of our…read morenew HVAC systems, a great affordable mini-split in the garage. We also had the team install a built-in filter system to avoid having to change those flimsy fiberglass ones every other month. And, then we paid for the service plan (very reasonable). Every six months, on the spot, they follow up w/ me about scheduling. They do outstanding work. Leo, Daniel, and all of the professionals that provide service are respectful, thorough, and as I have said in other postings--patient. You do not get that attitude that you get w/ some businesses. What I very much respect is the promptness in addressing issues. Leo and the team quickly respond. I know that when I call, I am going to speak to someone, and the individual (be it Leo or Ed) quickly get me scheduled. There are none of those insane auditory wait/holds--they are on their game. I will add this one in closing--When we looked at replacing our HVAC system, we had three businesses provide estimates. I am not going to "throw shade" at two of them--but let me say. . . they were "cra-cra" on their estimates. Leo sent a professional over who discussed options--there was none of that crazy over-the-top pressure sell maneuvering by the other two. I will offer a word of caution on one--no name mentioned. But if an HVAC person starts trying to sell you insulation--run. We had one actually tell us we had no insulation above our garage--guess what? Spoiler alert--we did. Again--if you want to streamline your HVAC needs-- NexGen HVAC & Plumbing will have your back--and keep you cool:)

Signed up for the monthly plan , made appointment, was confirmed for 8-11, was called around 10…read morewas told it was rescheduled for tomorrow 3-6pm , wtf , now by dogs are suffering from their mistake of overbooking and you have NO PRIORITY like they tell you . Nextgen - you DISAPPOINTED US , now we are suffering more for a lie Bye- your phone people need to LEARN how to talk with customers- you messed up my appointment and I should call back to see if anyone cancelled - this is the stupidity of an uneducated customer service person , Ai will be a lot better then this mess -You should CALL ME if YOU FUCKED UP - Customer Service !!!! Duh Was I drop today since I am NOW part of your monthly guarantee income ? Wow - just surprised how aweful Customer service is getting with companies

I initially reached out to them for a routine maintenance on my 3 ton Carrier unit as well as my…read moresplit unit in the garage. Their reviews as well as overall ratings were what attracted me to use them as well as their experience with split units. My call was answered right away & I was able to get an appointment the next day. That went very smoothly & the technician was very professional & helpful. Unfortunately a while later my Carrier unit's fan motor started making noise. It was Easter weekend, but I called them to see if they could send someone to at least take a look at it. Chris the owner responded to my call & despite being with his family, said he'd be over later that day. When he arrived, he assessed the situation and explained to me that the previous repairs on the ac unit had replaced the fan motor with the wrong size motor for that unit. He took the time to educate me on why the motor was wrong & had resulted in damage to the fan. As a result, both the motor & the damaged fan would need to be replaced. He said he'd work on getting both a new fan and motor for the unit. Unfortunately there were non in stock from the local suppliers as well as LA. We're able to find the right motor & fan at an out of state supplier which was able to ship it UPS 3 day delivery. Parts came a day early, & Chris was there the next day to install both! He again showed me how the new motor & fan were not only the right ones for my unit, but also how it would be more energy efficient as well. Chris is a true professional who genuinely cares for his customers! I'd definitely recommend him to any of my friends in the future!

Last month, my A/C stopped blowing cold air on one of the hottest days of the summer. I posted a…read moreproject on Yelp, and Assured A/C Services was one of the first to respond--with a quick reply and a very reasonable quote. Before the tech could come out, the unit started working again, so I canceled. Kali, who I'd been in contact with, was super understanding and didn't make me feel bad at all. She even offered a discount for a future check-up--seriously great customer service! Fast forward to Labor Day weekend--of course, the A/C dies again, late at night. Thankfully, a storm rolled in and cooled things off just enough to sleep. I immediately reached back out to Kali the following morning, and she had a tech, Chris, at my place within a couple of hours. Chris was awesome--super professional, explained everything step by step, and even took photos to show me exactly what was going on. He found a few lingering issues that should've been addressed by a previous company. His quote was fair, and he gave helpful, budget-friendly recommendations without any pressure. Long story short: honest, responsive, and reliable. I'll definitely be calling Chris and Assured A/C for any future needs!

Half of our A/C went out yesterday, they visited yesterday afternoon, and just finished a great…read moreinstallation of our new unit a couple of hours ago today. They were very knowledgeable and wonderful to work with. They worked in 113 degree weather out side, and about 135 degrees in the attic! The presentation, inspection, and proposal by John Daps yesterday was low keyed and very informative- and turned out to be $10,000 cheaper than our previous proposal- and he had his crew here by 9:00 AM. Zeke, Arron- and I'm sorry I can't remember the other member- were fantastic- they explained everything, very efficient- and got my cell App set up to interface with the new Control module. They cleaned up everything and hauled all of the old equipment from the Attic and outside away. I don't usually bother making reviews- but Next Level earned it! Skip Yazel

Next level has gone above customer service...I've had questions about monthly costs lately and…read morethey've been helpful to schedule maintenance on our new unit to ensure it's running properly and efficient...thx you Leo for the help. Please everyone I recommend next level air in palm dessert area

Game changer customer service…read more If you live anywhere in the #CoachellaValley and need any type of #HVAC or #AirConditioning service, inspection or equipment replacement, my husband and I confidently recommend you contact #ThomsonAC, (562) 837-0669 I promise, they did not pay me to write this, and I rarely submit reviews. We have been so blown away (no HVAC pun intended) I felt compelled to write a review in hopes of sending more business their way. My review is lengthy, so if you want save yourself time, money and frustration trying to figure out who to use, just call #ThomsonAC now for a quote (or a second opinion): (760) 718-3111 For more than 20 years we have used another reliable and well-known company in the Coachella Valley for purchasing & installing new equipment & bi-annual maintenance at our condo in #PalmDesert. When we recently had to replace (2) HVAC units on a new property in Indio, we were SHOCKED (and depressed) at the quote that came back ($30K!) and they had no interest in negotiating the price. Thankfully, we got a reliable referral from a local real estate agent who uses Thomson for all of his inspections, repairs & replacements, "Just call Ethan at Thomson. I am certain he can do better." He was right. Without hesitation I say the same thing. Not only did they come out within 24 hours to complete a thorough inspection of the units outside and system inside the attic, without having to ask for comparative pricing Ethan gave us 3 quotes (good/better/best) and informed us of the current rebates being offered in our zipcode from IID and the manufacturers, plus Fed tax credit info. Ethan was incredibly knowledgeable about all the systems and took the time to share his recommendations (based on facts, product output and best efficiency for our property, not just the price) and answer all of our questions before leaving the property. He was friendly, informative, professional and truly interested in helping us (vs. the can't be bothered attitude of the other company). Ethan worked up the quotes himself and emailed them the same day. The quotes included a detailed financial breakout of rebates & tax credits for each model option which helped make our decision easy. After calculating rebates, we were able to select two Bosch top of the line/best efficiency units for less than what the "middle/better" option would have been, and add install of a new water heater as well. The entire cost with Thomson was almost HALF of what 'the other company' quoted us for "middle/better". No brainer decision. When the team came to install they were on time, efficient, knew what they were doing, professional and careful precautions taken inside the house to avoid wall/ceiling/floor damage while removing old system and installing new. We are now loyal and satisfied customers! #WOW again: When we received the invoice, it included detailed step-by-step instructions & necessary product information & serial numbers for submitting the rebates with IID, saving a lot of time. Game changer customer service. The WOWS continue: Following the initial install, we asked Ethan to help us come up with a creative solution to install thermostat controlled attic fans (no gables in our roof) that connect to the existing exhaust vents and install another thermostat controlled air intake and exhaust fan in our garage. Again, he took the time, and a couple of visits, to create a workable and affordable solution that during high temps has helped reduce our AC use & further lower our electric bill. Thank you Ethan and thank you to the entire Thomson team. J&J Montague https://www.thomsonac.com/ #HVAC #indio #palmdesert #palmdesertlife #PalmSprings #airconditioning #airconditioningrepair #airconditioner #thomsonac

Called for servicing our HVAC They were easy to work with…read moreand did a good job for a reasonable price

I had Josue Moreno from Timo's at my home yesterday. He went into detail with photos to show why…read moremy AC hasn't been working for 3 days. We are seniors and we needed help. The cost of repair or a new unit made my decision easy to make. They offered to bring us a portable AC to keep us cool for the next 2 days. Monday, I'll have a new unit installed with a 10 year guarantee. Both men were professional and easy to work with. Darryl Duran Shadow Hills Indio

Arrived the morning I made the appointment. Professional and resolved my cooling problem…read morepromptly.