Mark was responsive and communicated with me multiple times when I had questions. They came when…read morethey were scheduled and were friendly and did a great job. We needed a riser and a sealed cap for our septic tank. They were very fast. Glad that I called them and would highly recommend.

Very poor customer service response. I had scheduled a septic inspection with Mark, the owner. We…read moreneeded an inspection to sell our home. We ran into issues finding the original septic permit filed with the State. Mark seemed to be confused with the process of inspecting a non-permitted septic tank. Mark cancelled the appointment stating his helper quit. I called AAA Septic Services and in two hours Gina found our 1986 permit in the State's data base. We scheduled AAA to come out and pump and inspect our septic system.

Mike was on time, got the work done and offered reasonable advice for future work…read more He met his cost estimate too. Good sense of humor, easy to deal with. A seasoned professional.

From the owner: We're #1 in the #2 Business…read more Here at Velarde's pumping service we handle all your outdoor plumbing needs in Santa Fe New Mexico. We service residential and commercial complete septic systems. Services included but not limited to. -Septic Tanks -Lift Stations -Basements -Cesspools Service and Repair -Septic Tank Locating -Low Cost methods -Complete septic system inspections We are prompt, clean and dependable. Call today for a inspection.

Very happy with these folks and the service they provided us. Definitely recommend them…read more I love supporting local businesses that are honest and reliable - and AAA Allied are both of those things. Not that easy to find these days.

Doesn't stick to their commitments. They agreed to a job about a month out. Said they were familiar…read morewith the property and conditions and had no concerns. However, they bailed on their agreement at the last minute in favor of easier jobs. Roads are clear and dry; conditions haven't changed since the agreement, just the company's priorities. This was just before winter started, making it difficult to find a backup, so they left us high and (not so) dry. Additional details: They bailed on the job and REFUSED to reschedule to ANY new date or time, despite our pleading. Our appointment was well after an early winter storm. Any evidence of the storm was well gone by the time our appointment rolled around. Nonetheless, the company disingenuously used that storm as an excuse to reshuffle their commitments. We ended up finding somebody else who performed the job safely and professionally the following week.

I would recommend this service as the owner who pumped my septic was super nice…read more In general the communication was excellent for scheduling and onsite and he did an excellent job!

They are Fast reasonable and care about thier customers. They promptly got out a d fixed the…read moreproblem with good recommendations to avoid an issue in the future

MedinaZ came out to my house promptly. They drained my tank efficiently. I recommend this company…read moreto others!

Outstanding service!!! I left a message on Saturday due to unpleasant smells in the house and the…read more(correct hunch) that our septic tank needed emptying. Got a call back on Sunday, they were on site on the dot at the expected time on Monday, they called beforehand to let me know they were on their way, kept me informed and completed the job, for a very reasonable price. Friendly, efficient, professional, easy to book, fast, affordable. In short: HIGHLY RECOMMENDED!!!!

DO NOT CONTRACT WITH AK SEPTIC TO INSTALL YOUR SEPTIC SYSTEM…read more Our experience with AK Septic is an ongoing nightmare. I signed a contract on March 6th, 2026. Today is July 5th. My wife and I were left with a mess that has cost us thousands more and this ordeal is not over yet. AK Septic's heavy excavator on tracks was too big for the job and tore up landscaping getting around our yard. Although cable and power lines had been located and marked, our Comcast cable was ripped in two twice; and since it was a trunk line, a specialty crew was required, leaving us without Internet that my wife needs for her business. AK Septic apparently had other jobs that took precedence over ours. They did most of the work for us in the evening and in the dark. We could never be certain when they would arrive. I happened to look down in the trench where pipe leading into the new septic tank had just been installed. It looked to me that it angled uphill, and when I set a level on it, that was the case. Had I not caught it, sewage would be backing up into our home. For tools, they had a pair of plyers. I provided proper wrenches, lubricants and other tools for making connections and servicing the excavator. While trenching one evening in low light, the excavator caught the conduit containing all the wiring leading from our two solar trackers to the invertors at our house. The conduit broke open, exposing the wiring and stretching it; one of the trackers went offline. It was necessary for the solar company to pull new wiring for both trackers because the wire and casing was compromised. To save a bit of the solar company's labor costs, I extended the trench to expose more of conduit myself. I discovered that the solar company had laid red caution tape in the original trench about a foot above the conduit, which apparently AK Septic didn't see because it was nearly dark out. The cost of repairs was over $6,000, which I had to pay upon completion of the work. Unfortunately I paid the remaining balance on the AK's contract before the extent of the damage was known. I have not been able to reach AK Septic since. I had to get a Kubota tractor to backfill the trench. I moved piles of dirt, rocks and debris to level the ground over more than just the entirety of the drain field. I 'celebrated' my 76th birthday raking rocks and hauling them off. We will have to hire a crew to further remediate the rough, rocky ground. I have left 7 or 8 messages with AK Septic, in the hopes of having a reasonable conversation on damages incurred to the tracker wiring. Supposedly AK Septic is bonded and insured. Neither Shawn Kneip (owner) nor his wife have shown the courtesy to return my calls. Our family's well-being has been negatively impacted by this debacle - our lives and summer plans disrupted. I am concerned about the system's integrity and longevity given the haphazard manner in which the work was performed.

Passable technicians for pumping septic tanks, but not good business people They pumped my septic…read moretank, and when it became clear that I needed at least a new drain field, they gave me a quote for the replacement of the drain field and septic tank. I paid half in advance. Then they went into 4-5 months of stall tactics. They needed my previous permit because they couldn't find it in the county records for my address (they knew where it was because it was in their hands at one point), but they never asked me for it. They waited until I asked them what the holdup was. Weeks pass. They told me that they would be out to start digging on October 28th of 2024. They didn't show up and didn't tell me why until I asked two weeks later. They said, that the address on the permit was wrong (it was) and they would have to make an amendment. I filled out the form for the correction and signed it. Weeks pass. I asked why nothing was happening and they told me that The county claimed that I had a 5-bedroom house and that would affect the size of the drainfield and septic tank. They never showed me any proof for this. During this time, they pumped my septic tank 2 additional times to prevent it from backing up. They came when I requested the pumping, and they did not charge me. By sometime in March of 2025 I contacted Richarson's Excavating. They handled the permit with no problems without even asking for a copy of the previous permit. They asked ME if I wanted a septic tank/drain field for a 2-bedroom house or a 3-bedroom house (I said 3). They did the work in about 4 working days in June of 2025. Never once did A & K ever contact me about the 50% of the original quote that they took. So far, these are all facts. Now comes my guesses. They got behind on their bills and spent my 50% payment to fix their finances. I believe that they would have liked to pump a lot of septics and actually do the work like they promised, but they never got enough control of their finances to make that happen. So, they threw me under the bus, and just started to lie to me until I got tired of listening to them.

I don't normally write a review, however, I found Eldorado Septic Service so remiss in their…read moreservice, I felt compelled to write this review. I called Ben the owner back in April. We spoke about his service, and because the weather was not conducive to coming out that week, he said he would call me back and schedule for the following week. He gave me a quote of $190.00 for his service. I heard nothing for weeks, then I called him again on Friday, May 24th, he told me his truck was in for repair, and he would call me that Monday to schedule, and now his service was $195.00, though he had quoted me $190.00. I called him that Monday not trusting he would call me and we scheduled for 9am, June 6th. I cleared my schedule so I would be home. Not only did he not show up, I called twice left him messages, and never heard back from him. I'm not sure how he makes a living, but given my experience he has no customer service. I called one of his competitors, and scheduled with them.

From the owner: Eldorado Septic Service, located in Santa Fe, New Mexico, is a full-service septic and sewer…read morecompany providing the people of Santa Fe County with professional, honest service. We offer septic installations and cleaning, septic inspections and certifications, septic tank pumping, leach field excavation, TV camera inspections, and sewer or drain cleaning. We are prompt, courteous, and dependable. We strive to always be on time and won't charge more than the quoted price. Don't trust your sewer and septic systems to just anyone. Call Eldorado Septic Service for a free estimate today!

Very good service and reliable. They respond quickly and come when they say. They take care of all…read morethe permitting and paperwork with the NM environment department.

One star for this company is one too many. Pat Dominguez was recommended to me by a very reliable…read moresource. Unfortunately things went downhill from there. The workers came out as scheduled to check my septic tank. They snaked it and my kitchen and laundry room sink were still backed up. They offered to work on the problem.told me they had the right snake on the truck. Removed the pipe on LR sink and drained the water. At 11:30 they told my husband they had to go get a snake. They left without capping the pipe. When not back at 1:30 I texted the # I had received a rey from Pat telling me they were heading to shop to pick up snake would be there within the hour. At 3:00 Pat calls to say they had a job to do then would head over. At 3:30 I had soaked towels all over my laundry room floor.Pat again said they were fini ing another job etc etc! At 4:00 Pat told me the truck was giving them problems...he just found out.BS! I told him I was calling a plumber (couldn,t do laundry or dishes) it was a Sat and I was left hanging all day. I told him all I got all day were excuses. Guess he didn,t like being called out. He said Listen! They have better things to go all day than deal with you! I let Mr Professional know that I put the plumber I had lined up off because Pay,steam had offered to try and fix the problem. I didn,t ask! I was now left with a job UNDONe. Bottom line...this guy is a liar and compete jerk. If he is smart hewon,t send a bill. I will see his ass in court first. STAY AWAY! Carol Baer

They've helped me out on two separate emergency needs when I struggled to find anyone else that…read morecould come help in a timely manner. I've utilized both their plumbing and AC repair services and they were both excellent. Dependable and timely service is why they will be on the top of my list of companies to call when I need help with AC and plumbing needs. I'm going to try their electrical services soon as well.

Three strikes...you are out…read more Earlier this year, TLC came out to reinstall 3 sinks after countertop installations in my kitchen and two baths. They quoted me approximately $165/hr. for labor on the phone. On the day of the work, two men showed up and said that since there were two of them it would now be $100 more per hour than originally quoted. The good news, they said, was that they would be done twice as fast. I didn't have much of a choice since I had no working sinks. It ended up taking them over 4 hours to complete the work, with one man just standing around watching the other. Naturally, I was outraged with both the last-minute change, the amount of time the job took, and the bill of $1200. To their credit, TLC did refund $300+. Around the same time, I had TLC come out to replace an electrical outlet in my kitchen. While looking in the electrical box, Robert told me that my box was out of code. My breakers were 25 years old and they should be replaced every 25 years. Foolishly, worrying about safety and fire potential, I agreed to have TLC update and upgrade my box to the tune of $4500. I did this without first doing my own due diligence. After the work was done, Robert and the electrician who actually performed the job apologized to me because they saw a broken panel in the box. Robert had not seen it prior to performing the upgrade. I was told this after the work was already completed without the panel being replaced. To fix that problem, it would require a lot of additional work to satisfy code requirements. The additional work was originally quoted at $9000, but eventually Robert came down to $7000. Go figure. Feeling that I had been misled by TLC, I asked Robert a couple of times for a written estimate that included the reason for and the scope of the additional work. Since, I had already paid $4500 + tax for a job that apparently now did not satisfy code requirements, I wanted to understand what and exactly where the damaged panel was located. It was not readily apparent to the naked eye. I was not about to authorize any more work without fully researching and understanding its necessity, and without consulting professional sources as to its veracity. What I eventually received from Robert was a text message with a brief description of work and an estimated price, however, it provided none of the detail I asked for. When I pressed for more information, I heard nothing more from Robert. Feeling compelled to pursue this matter, and knowing that my knowledge is extremely limited when it comes to electrical matters, I employed the assistance of a relative who has been a highly respected custom home builder in Santa Fe for almost 50 years. After inspecting my electrical box and the limited information provided by Robert, he was unable to find anything out of place that required attention. To substantiate that, he sent one of his trusted electricians out to completely survey the situation, and I was told the exact same thing by this electrical professional. In fact, I was also told that I never needed to do the original upgrade to replace the breakers because my electrical box was never out of code in the first place. Finally, in early August (2026), I needed to have an outdoor electrical outlet upgraded. TLC sent two electricians out to dig a trench and run a conduit from an existing working outlet to the outlet in question. They informed me that the possibility of injuring an irrigation line existed, but they would inform me if that happened. On week after the work was completed, I noticed that the area where the work was done was very wet. They had broken an irrigation line and never informed me. I had to hire an irrigation specialist to come out to replace the line. Truth be told, I would never have used TLC for that job if I had known what I know now about my electrical upgrade. A call to the company regarding this matter has gone unaddressed. I have made many mistakes by reusing and trusting the integrity and honesty of TLC. $4500 was a big price to pay to learn that you cannot always trust the professionals. It is my hope that this review will spare someone else that hard-learned lesson.

Wonderful experience. Fernando is very competent, professional, and knowledgeable. I hope this…read morecompany does well and remains in business. Highly recommended!

Great work on very short notice. Gave us some tiered options and addressed our issues promptly and…read morethoroughly. Clean, concise work product. Reasonable pricing