Kyle came out to install a water tray for my washer. The old one had cracked. Very professional and…read morefriendly. I was charged less than the other plumbers I contacted. It took him about an hour. Great job, will use this company in the future.

After 2 failed attempts by the store's 3rd party providers, I put out the call on Facebook for a…read moregood plumber (and one who could come on a Sunday) who could hook up my RO water system to my new refrigerator. At a friend's recommendation, I called RAM and spoke to Sammi, who assured me it would be no problem to get someone out to me within the hour!! Keep in mind that my refrigerator died sometime this week while I was away, and I discovered it when I returned Wednesday afternoon, so I have been without one for at least 5 days. Joseph arrived with a big smile, a lot of knowledge and a comforting attitude. He quickly assessed the issue, went to get the necessary part, and installed it. He instilled confidence in me that he would handle it, and he did! Thank you so much to RAM Plumbing, and especially Joseph and Sammi! Definitely WILL RECOMMEND!

I offer the highest praise for Drain Medics. If you have drain or sewer pipe issues, you will…read morelikely seek multiple opinions, inspections, and bids. You owe it to yourself to allow Drain Medics to investigate your problem and offer a solution. From our first meeting, Austin Sanchez inspired my confidence that he understood what was wrong and how to correct it. All of his employees will impress you with their hard work, and how they make all of their decisions based on what is the right thing to do. You can even see it in how they take care of their equipment. Their pricing is competitive, and they completed a difficult job in the time they had estimated. I will not call anyone but Drain Medics if I have any drain or sewer problems in the future. Neil Hammond.

Our toilets started raising up and not flushing. We had a man come over and clear the vent, which…read moreseemed to solve the problem. But then it returned. Meanwhile our drains had always been sort of slow I called Drain Medics to just look down the vent pipe to see if it had really been properly cleared. They have a visual tube to stick down pipes and see what's going on. I thought the vent pipe may not have been fully unclogged. But when Austin arrived he immediately spotted something on the front yard that changed everything. A wet patch right under our window was in fact leaking sewage. With poopoo and all! When he put the visual tube in that big drain pipe we saw the entire inside of a very corroded old cast iron pipe going all the way out some 30 feet. Austin said this rough corrosion would catch T-paper and plug it up. Then in a day or two they'd melt, but then in a few days it'd do the same thing again. Austin told us most plumbers would replace the drain pipe. That would dig up our lovely natural lawn, take several days, and would be pricey. He could do a coring out of the inner corrosion of our pipe and then coat that with a strong epoxy resin which would fix the problem. It's guaranteed for 25 years at about 3/4 the pipe-replacement price,would also save our front yard from destruction, and take only a day. We accepted. Upon further research, I found they were indeed representing the situation correctly and their prices were very reasonable. And moreover they among the few plumbers uniquely qualified to do such repair and at such a price, as this was their specialty. They showed up and did the work brilliantly. I've watched people work and have some experience in the field, and they were top notch. Everything went without a hitch. Again, I cannot praise their professionalism, friendliness, and efficacy enough. Well, a few days have passed. The drains drain faster. The toilets flush better. A job I feel really good about. I consider it among the best investments in our little old casita that we've made.

I must say if all your technicians are like Wes Augustine…read moreyou are a caring wonderful company. I know in the future I will call DRAINMASTERS!! Thank you.

DrainMasters was very easy to work with. Andrew was prompt, professional and very helpful!read more

First, the Mr. Rooter commercials are a joke and are not representative of the experience. Second,…read moreinflated prices, and overstating services needed are apparently the status quo based on the majority of reviews posted. Sadly, my experience was very similar. Response time was great, but I had already made accessing the drain obstruction very easy by removing the toilet. I used my own drain auger and discovered a potential obstruction no more than 6 feet in from the toilet access. Needing a larger auger, I found Mr. Rooter offered a drain clearing service for $95, so I called. Two plumbers arrived within 45 minutes or less. I was immediately provided a quote of $350 for them to clear the drain. I argued against this, showing them the coupon online. They would not honor it because the coupon stipulated accessing the drain from an "external access point" which is outside of the house, and nearly 50 feet away from the drain obstruction. I argued that it was much easier to go through the exposed toilet drain than to run a snake a longer distance from outside. The plumber held firmly with his quote. My renters were looking for me to make a decision. In their best interest, I agreed to the $350 and figured I would settle it with the office later. The plumbers brought in their large auger and ran it through the drain. They pulled out some debris and immediately told me that I needed a hydrocleaning service at a cost of $1500. They started packing up their tools. I told them that if I am paying $350, I want them to run their auger through the drain at least one more time. One of the plumbers told me that it would not do any good except punch a hole in the clog. I told him that the more holes he punches in the clog, the better off everything will be for now. Reluctantly, he agreed to it and ran the auger through one more time. We dumped water down the drain and it flowed freely. Contrary to what you see on their commercials, they did not leave my bathroom as they found it. There was a layer of fine dirt all over the floor, which was shedding from their clothing, from a previous job they were on. One of the plumbers did offer to clean it up, But I told him I would take care of it. I would imagine there was a trail of dust 2/from the front door as well, but not nearly as noticeable. After the plumbers left,, I called the local office to dispute the charge and was connected to a service manager. The service manager told me that I had already approved the service and there was nothing he could do. I then asked the manager about another online coupon for $75 off a service of $200 or more. Again, he refused to honor that coupon saying I already agreed to the services and they were paid for. He also said their system would not allow any refunds. This is beyond absurd, as any point of sale system will allow a credit/refund to be issued to a customer. He was standing firm. I told him that I wanted to speak to the owner of the franchise because it is in their best interest to have a satisfied customer as opposed to someone very dissatisfied as I was. The service manager told me he would pass along my message. I received a call from the general manager, who once again echoed that I had approved the services. I told him that I paid $350 for 30 minutes worth of light duty work and that I was only asking for a $75 credit. He did eventually agree to it and issued the credit. I let him know that the online coupon lacks detail and is designed to lure customers in who are then giving a much higher quote for a similar service. He said corporate is responsible for the coupons. To me, this is a classic bait and switch scheme. Lure customers in with an easy to read, low cost coupon, and then stick it to them when it comes time to quote. While I was issued a $75 credit, I still ended up paying $275 for 30 minutes of very light duty work. I researched The hydrocutter tool that Mr. Rooter was proposing to use at a cost of $1500. You can rent them at Home Depot for $89 for four hours. This is a DIY tool that any homeowner can use. Of course, Mr. Rooter will tell you that their equipment is far better, when in reality, it is exactly the same. So, bottom line... most any plumber is going to take advantage of an unsuspecting customer due to their ignorance of plumbing overall. I am pretty well-versed in all of the trades, and was still taken advantage of, even though I knew what the issue was, and how to best resolve it. I was just at their mercy because my tenants were looking to me for a quick decision. Unfortunately, I don't have a plumber I could recommend, as I believe they are all very similar with their sales tactics. I just know I've been burned by Mr. Rooter, so will never consider them or recommend them. It's much easier to make a customer happy than chance a dissatisfied customer who will tell everyone.

Outstanding customer service by the technician and Dispatch department all the way up to…read moremanagement. They understand that there is knees that the customer has and instead of running in circles they take care of the problem ASAP. I will never complain about pricing again after I seen how hard they work And hours of devotion they put in on every job no matter what the price is..

Jake was very responsive and kept me informed of his arrival status. Fixed the slow drain and gave…read moreme advice on how to keep it flowing. Would call them again when needed.

While preforming drain cleanout damage was done to backflow valve…read more Wanted $$$ to fix it

Unfortunately I had to downgrade my review to a two star. The toilets they replace a couple of…read moreyears ago are already faulty and one not working at all. They did not want to even consider any form of warranty. What is the point of using a professional plumbing company that charges so much for toilet installation and then it does not even last a couple of years. The toilet does not even flush. And they also were not able to give me an appointment for a week or so out. Needless I I say I will not be using them for any on my properties, nor will I use them for other services or HVAC due to this poor customer service. Poor value!

Title: Beyond Disappointed…read more I rarely leave reviews, but what I've gone through with Fusion Air and Plumbing has been heartbreaking and financially devastating, and I don't want anyone else to experience what I have. I hired them to install a brand-new air-conditioning system in December 2024. I trusted them. Instead, I ended up with a faulty A/C fan that ran nonstop, caused my home to stay extremely uncomfortable, and left me with an electric bill that skyrocketed to nearly $5,000. When I called Fusion for help, I explained that the electric company believed the issue was most likely a fan that wouldn't shut off. Instead of addressing that, Fusion charged me 2000 dollars to remove an old, already-disconnected swamp cooler from my roof. They assured me that was the cause of my crisis. I didn't know any better, and I believed them--because I had no reason not to. But the bills kept climbing. The stress was overwhelming. I called again, desperate for answers, and only then did the technician admit the obvious: the fan they installed was the problem all along. They replaced it, but the damage--financially and emotionally--was already done. What has hurt the most is the complete silence from the owner, Sean Stewart. I provided copies of my electric bills. I asked for a phone call. I wrote letters. I called again and again. He never responded--not once. Not even an acknowledgment. Since July 2025, I've been struggling under thousands of dollars of debt from a situation that should never have happened and was not my fault. This is on top of the cost of the new A/C system ($11,000) and the unnecessary charges for removing the swamp cooler. As a disabled senior citizen living on a fixed income, these months have been painful, frightening, and deeply discouraging. I wish my experience had been different. But based on what I've gone through, I cannot recommend Fusion Plumbing and Air to anyone.

I had a leaking water heater the first part of February. I got a quick response from Waterway…read morePlumbing. They send Daniel and his team to disconnect the leaking beast. Water was everywhere. I had to hire a water restoration company that was fabulous. The water restoration company came out yesterday, put in new dry wall and freshly painted baseboard. Excellent job. Today Waterway Plumbing sent out Edgar to reinstall my new water heater. He was very friendly and knowledgeable about his job. He explained things along the way. Did you know that natural gas needs a sediment trap before the gas goes into the water heater? Neither did I. He had the entire water heater back on it reconstructed pedestal, all lines hooked up in a just under two hours. Even made a recommendation about replacing the draining bib to a more reliable ball value. All the folks at Waterway Plumbing have been fantastic. Would I use them again, yes in a heartbeat. Thanks again Waterway Plumbing.

We contracted this company through our home warranty. With some hesitation I gave them a chance…read more Edgar fixed our drain in our tub, also our drain upstairs sink. I am very pleased with his service and hard work! I had some questions and he answered them professionally and cleared up any concerns about my pipes!

wow, Oscar and Tyrone just completed a toilet leak repair. I had an emergency toilet leak and…read morecalled My Plumber in Tucson -- and I'm so glad I did. They were responsive, professional, and incredibly efficient from start to finish. First, they showed up quickly and gave a free estimate on the spot -- no pressure, no upsell. Once I gave the go-ahead, they left to get the exact Kohler parts needed for my model (not always easy to find), then came right back and got to work. What impressed me most was the level of care and confidence they brought to the job. They had to remove the tank, deal with some rusty old bolts, and replace the gaskets -- stuff I was worried might be a nightmare. But they handled it like total pros. No fuss, no mess. And the cherry on top? They noticed the toilet flap was old and replaced it for free, just because it needed to be done. No extra charge, no drama -- just good, honest work. They were polite, clean, considerate, and clearly take pride in what they do. I can't recommend My Plumber enough. If you're in Tucson and need plumbing help -- emergency or otherwise -- this is who you want to call.

I wanted to post this review first by giving a major shout out and a huge thank you to Jacob. I had…read morea few plumbing issues that were occurring at my newly purchased home. I went through home warranty, so I was a little skeptical at first since I have had bad experiences in the past. Jacob showed up and started handling business quickly. Very professional, courteous, mindful, and very cautious while working. Some of my repairs were pretty straight forward, but the seized valve required a lot of work. I was very appreciative of how Jacob minimized the amount of wall that needed to be cut and placed back so that I can take care of the work for patching. Jacob was also very knowledgeable and kept me very well informed as the work did take some planning overtime. I had a great experience considering the work that needed to be completed. I would highly recommend My Plumber to anyone based on my experience.