We were told the company would be on scene in 2 hours. We are now almost 3 hours later and no tow truck and no one answering the phone or calling with an update that they are running late. Horrible business tactics that no one even reached out to us! We have now gone from using the company that the insurance told us we had to use to paying out of pocket for a different company! 100% not reliable! read more

Three hour wait time. Kept changing the arrival time. Finally said they were coming but the tracking app showed they did not leave the tow yard for another 20 minutes. Makes a bad situation worse, people aren't getting their cars towed because they're having a great day. Jerks. read more

1 star because the tow truck driver left the lights on in my Tahoe when he dropped it off to the dealership for repairs. He then lied about it saying my lights was on auto and didn't shutoff which doesn't make sense and is actually admitting to the fact that he touched my lights. The supervisor is now dodging my calls to pay for the replacement of my battery. The issue with my car was a Fuel issue and nothing related to my battery. I will also be complaining to the better business bureau. The customer service was awful as well. The rep hung up on me 3x while I was trying to explain to her the issue. read more

Had a horrible experience with this company today (11/27/23). Apparently they are contracted with my insurance, Liberty Mutual. Requested roadside assistance towing and they were the company selected for me. The initial ETA was about 54mins. When I called, (904) 860-4505, their number, I was told that a tow driver would be by in 42mins. 1hr later I called because no one had arrived and the text tracker no longer showed an ETA (because the time had elapsed). Their phone set up was unprofessional. It would ring everal times, without any custom greeting (so you couldn't tell where you were calling) and then it would go to voicemail. However, their mailbox was full. This means they did not bother to check and clear their inbox (I suspect I am not the only customer who has called to complain). The last time I called, it appeared my call was 'ignored' as an automated voice stated I was being routed to voicemail. However, their voice mailbox was full. Their incompetence caused us $401 (included a mandatory $300 deposit) today. As we missed our car maintenance appointment and had to rent a car for our child's appointment tomorrow. Horrible and frustrating experience. I am disappointed that our Insurance company (Liberty Mutual) even recommends this company to its customers. read more

I called to get an ETA because the company that dispatched had given false information (not their fault). The girl who answered for dispatch was incredibly rude but it was early and I remained kind and thanked her for the update. When 40 mins had passed from her initial report I called back and she immediately screamed they were on their way. I told her I had already waited almost two hours to which she continued to yell and berate me and asking me if I'm this stupid at my own job. I told her I felt like she was being rude and disrespectful to which she replied, mam this isn't customer service this is dispatch. I maintained my composure and kindly asked to speak to a supervisor to which she said he's out of town and if you think he's going to be any nicer to you then you're in for a rude awakening. She then told me if I didn't shut the f*ck up that she would cancel my dispatch and laughed. All my calls are recorded so if the owner of this "fine" establishment would like to hear it please reach out. read more

DO NOT USE THIS COMPANY!!! If I could give a zero I would. This company is the worst at customer service! They had my children waiting almost two hours for a tow. Not a call to let them know the status. She called the tow company multiple times and they were not apologetic nor in the least concerned about their customers. They kept telling her they would be there because their towing guy was helping someone else. Does the company only have one guy working?? Like this is plain ridiculous. My daughter then called the insurance company to let them know what was going on with the towing and was told by the insurance that they had been serviced per their system, when this was an absolute lie!!! Such a horrible experience! read more

Total wait of 45 minutes from Subaru Roadside Assistance. Arthur was professional, courteous, and knowledgeable. A smile and we were into my car in 5 minutes. Highly recommend for a "lockout". read more

about 60 minutes. At 7:50 still no tow truck. Called at 8:00 and asked for an ETA and was informed it would be another 30 minutes. I had to call again around 8:45 and was told "this guy is ignoring the hell out of me" it's going to be another 30 minutes! I told her to forget it. We had to leave our car overnight in a parking lot. It is now 10:00 pm and we are just now getting home! I will never call this company again for any towing needs! read more

Literally would of called a different towing company if I knew there 60-100 minutes was going to be 3 hours

Called at 3:10 pm. Waited 5 hours after being told multiple times "we'll be there within the hour" for them to call another guy because they didn't have enough people working. Ended up not making it to the dealership before they closed so 6 hours and less than 3 miles later I couldn't even get a rental to take me home. Waste of time, if you're short staffed just be honest about it. read more

Took them two hours to get to me, but this forgivable given it was rush hour on a Monday morning.. the guy was nice when he got there and worked with diligence and urgency. However... when he dropped my car off at the service facility, we told him we would meet him there, and when we got there, he had already unloaded my car, and gave the keys to a random dude.. thanks. Now I have to find my car and the keys. Cool. read more

USE LITERALLY ANY OTHER TOW COMPANY AND AVOID THESE GUYS LIKE THE CORONA VIRUS. You can get better customer service from a 16-year-old fast food employee. I'm not kidding. I called my insurance company to get a tow after I got a flat tire. I got a notification that a "provider" has been assigned. After 40 minutes I contact my insurance company because I never received an ETA. Insurance company tell me the default is 90 minutes, so call Elite Towing to get a better estimate. These jokers tell me they received an influx of calls all at once and that I would be waiting "at least" 60 more minutes. When I questioned the verbiage "at least" the lady used "around" 60 more minutes. Okay, not gonna let a little delay ruin my day. An hour and twenty minutes after that, we're up to two hours waiting, my app still says a provider had been assigned and that no one was en route yet. I call my insurance company again, insurance company calls the towing company, towing company says they'll be here in 20-30 minutes. The street the company said the truck was on is around 45 minutes from my location, and that doesn't include me waiting for them to finish with whomever they weren't yet done servicing. I'm now over 3 1/2 hours into my wait at the time I'm writing this and I called my insurance company to cancel. No one is en route. The best part is this place is located less than 5 miles from where I'm stranded. I would highly recommend you avoid this towing company at any monetary or time costs to you or someone you may know. read more

I have to say it did take about a half hour longer than was first told but understandable being late morning g on a Thursday. Business must be good. Telling me they could use more trucks or drivers. The service guy was amazing. Very helpful and made sure I was taken care of before leaving me to insure I wasn't stranded. A+ service read more