Extremely Disappointing Experience I came in for a cut and color and was shocked when I was charged $160, even though the quote I received over the phone just a couple of days earlier was significantly lower since both services were being done at the same time. When I questioned the price, I pointed out that their own pricing showed $100 for color and $40 for a cut. Instead of honoring the quote or even acknowledging the discrepancy, the stylist told me she "had to use more color," which made no sense given that I have a short page cut. The explanation felt dismissive and unprofessional. Between the unexpected upcharge and the poor customer service, I left feeling frustrated and misled. I will not be returning, and I cannot recommend this salon to anyone looking for transparent pricing or respectful service. read more

Good for Asian hair, since Asian hair is different than everyone who isn't Asian or of the sort. They will need your hair washed first before you get it cut, don't bother washing your hair. They didn't talk much to me but the service was good and fast and professional read more

Its my 2nd time around in this salon. Not a high end but they do know how to cut asian womens hair and The price is just right for the service.They will accomodate you anytime you want.Staff are very nice and respectful.I recommend this place to all. read more

Kay did my digital perm and trim. She is experienced, friendly, and did an exceptional job. read more

Ellie Hair - Digital perm - Hair Salons Near Me - Naperville, Illinois

Good hair stylist. I love my haircut ‍ you didn't make an appointment but I still get service. read more

Ellie Hair - Hair Salons Near Me - Naperville, Illinois

This palce is really something else, they do not know what what they are doing. Even the manager do not even have basic custotomer service manner. The hair designer doesnt have common sense for hair style either. read more

This place doesn't know how to do hair, and they don't even have basic standards about customer service.

The very first time I ever tried this place for a haircut was the best decision I made. The staffs are very nice and even though they speak their language , I never find that offensive because I do watch Korean shows and I find that cool. It's like watching Korean shows live when they talk. When RaRa (I believe that's her name) washed my hair , I felt so relaxed. Her hands massaged my scalp with enough pressure and I can fall asleep to that. Because that's how good it was. Then Kay Kwoon cut my hair and styled it the same as the photo I showed her ,was amazing. I would definitely come back at this salon to get my hair done. Now that I've found a place where I know my hair will be done the way I like it. read more

Don't come here guys! You would think they know how to cut Asian hair, but no .. my sister went there her English wasn't good but she tell them just to cut a little they end up cutting her hair way too short 1inch became 6 inches .. Never go here again guys! They act like they didn't do anything wrong ?? I would give them zero star if I could . read more

I came here on a recommendation in hopes of finding somebody who knew how to cut Asian hair. It was deserted on a Monday afternoon and they asked if I had an appointment. Without a doubt the worst hair cut I've ever gotten. The lady cutting my hair didn't speak English. Another had to translate. I asked if she knew how to do a fade. She seemed confident that she did. Clearly she didn't. She tried to fix it. But immediately just cut shorter and shorter without clearly grasping what is wrong. Now parts of the side of my head are buzzed down to the scalp but my temples aren't shaved. The haircut is uneven. There is no styling. There are bald spots. They can't even cut a straight line. During the cut she seemed more preoccupied about having a conversation with somebody who wandered in. She even left to go look at photos on somebody's phone. They conversed very very loudly. She wasn't focused and clearly she was rushing. When she asked how it looks, I brought to her attention that it's uneven, or lumpy, she got confrontational and insisted that it was not. Avoid at all costs. I feel like Kim Jong Un on a bad hair day. read more

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I really liked it. And super glad I found a place nearby. This place is located in the Hmart. Opposite to the food court. Not a huge place with a 3 chairs. It took a few minutes to explain how did I want to get my hair cut. I think Yun understood pretty well. I was pretty happy with my shorter and cuter hair in the end. Got quite some compliments in the following days. Two stylists spoke to each other in Korean. So I got the chance to look at my phone most times. So if you love to chit chat with your hair dresser and don't speak Korean, this is not a place for you. Otherwise, you got a very nice hair cut with a very reasonable price. read more

Yana is great! The only thing is waiting time is a little bit longer than expected. Definitely will revisit.

Kay is the only person I will let cut my hair. I've tried several other people and many other places, but she's the only one that understands the way I like it cut. It's consistent and she is always friendly and nice to me. I have recommended her to two other friends and now they use her regularly as well. read more

I was planning on writing a 4 star review because I usually love Jennifer's results. I always send her a picture before my appointment and she usually gives me exactly what I ask for. The wait time and whole hair changing process has always been longer than the estimated time. It can vary between double to triple the time she tells you. However, the results have always been worth it. For example, I wanted to go from dark brown hair to blonde with pink ends. She delivered. However, it took about 6 hours total (again, because it was exactly what I asked for, I was happy with the results). Why the 2 star review, you ask? Long story short is that I would still give this place 4 stars for Jennifer. However, due to the owner, I can't. Kay is unprofessional and very rude! On Saturday, July 9th I had a 10:15am appointment for color & cut. I wanted to go from blonde to a caramel brown with lighter highlights & a v-shaped cut in the back. I got sick when I woke up and asked Jennifer if I could push my appointment back. She was really sweet and said I could come in at 12:45pm. I waited about 30 minutes after I arrived at 12:45pm and she began. Unfortunately, after her first attempt at coloring my hair, it turned out gray. Not a trendy, pretty gray. A light, green-blue, dirty gray. I held back tears as she politely asked what I thought. I told her it's not what I asked for. She attempted to resolve the problem. The results? A darker blue-gray. It was a cool color, but not the color I had asked for. At this point, things were taking longer than expected so she had to turn some customers who had appointments away. While I was soaking in this "Raiden from Mortal Kombat" hair color and Jennifer was cutting a male customer's hair, I heard something I wish I hadn't. Kay, the owner, was telling her male customer (they were at the chair next to me) "that lady's clothes are see-though" (in Korean). He asked her who she was talking about and she replied "the lady with the rose print." I looked around the whole salon and I was the only customer with a flower print dress. I was in complete shock. I had a nude-colored dress with flower print on and as far as I could see, there was nothing see-through about it. Even if it was, it was very unprofessional of her to comment on it the way she did (she apparently didn't know I speak and understand Korean). I looked at her with horror and after she caught my gaze she started whispering to her customer. After he left, I noticed she kept giving me dirty looks. I was so upset that I called over my friend and she came to support me. When my friend was asking me if I wanted to just leave this unprofessional place, the owner noticed and came over. She over-dramatically said, "Who, meeee? What do you mean? I thought your friend doesn't even speak Korean so how would she know? I'm not dumb enough to talk about my customers that way-especially to a male customer! Besides, she's wearing a gown, how would I be able to see her underwear?" The topping on the cake is that she could have quietly said there was a misunderstanding. However, she got in our faces and said, "I'm sorry if you think you heard something you didn't hear. But you have to listen to me. I have feelings, too. I swear on my father's grave I would not do such a thing!" My friend asked Kay if she was then calling me a liar. The owner replied, "Noooo, that's not it, but I'm just saying you have to listen to my feelings, too!" Kay then went to her next customer, pointed to me, and said that I was saying that she said my clothes were see-through when she never did such a thing. My friend looked over at her so Kay started whispering again. Kay tried coming over to me one more time and said, "I'm sorry if you think you heard something you didn't, but...." So I finally spoke up. I said, "I heard you loud and clear." Kay got very upset and called Jennifer out of the store (I still haven't even gotten to the haircut and it was already about 7pm (they close at 7:30pm). Eventually, Jennifer and another stylist did the best they could and color-corrected my hair. It didn't turn out the caramel color I had asked for, but it turned out an ashy medium/dark brown. The cut was exactly what I asked for. I really appreciate Jennifer and the other worker for fixing my hair. I don't appreciate the owner's lack of professionalism and have decided not to return to Ellie Hair. read more

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The 1-star is due to their inability to clearly confirm a time to book an appointment. Tried to book for Sunday and the person who answered said we have availability today (Saturday) at 2:30. I was unavailable then. Instead, I asked for Sunday and they confirmed yes. I called on my way there to apologize for running late, and they said that was fine. Upon arrival, Kay, my appointed stylist, gave me the runaround and said there was no record of an appointment. Told us to come back in 30 min, and she would fit me No problem - I shopped at the H-Mart connected to their location. When I returned, Kay inexplicably tried to prove she was right and showed a computer screen of a canceled Saturday 2:30 pm appointment. What does that have to do with whether or not you can cut hair at the new designated time? After 5 min of Kay trying to prove she was right, and then said come back in 15 min, I'd had enough. I don't like to be this person who doesn't support Asian-owned businesses. But the whole experience was a How-to in offending potential customers. read more

The level of professionalism in this place is astoundingly low. Not only did they do a piss poor job on my bangs, the so-called "stylist" decided I was wrong and decided the best solution was to start an argument! This place is horrible and the employees are even worse. You would be doing yourself a complete disservice by going here. You'll get a better hair style from sticking your head in a moving lawn mower than you would from these hacks. Avoid if you value your hair. Find a toddler with a pair of safety scissors, you're likely to get a better result. read more

They go to work with emotions and racism really don't understand why they Koreans think they are good and different . So freakin funny.they are so rude to customers. The boss old lady also doesn't care. In the end I still give a tip of $5 but never go back again. Don't go to this salon. They don't know how to respect people. read more

The hairstylist, Dhan who is the owner's sister, was very rude and unprofessional! She scoffed at me when I told her about a hair style that I wanted. I doubted what I heard when she scoffed at me so I told her what kind of hair style I wanted again. Yes, she scoffed at me again! Unacceptable! I wanted to get up and walked away from the hair salon, but I couldn't. read more

You go to a hair salon want to look and feel beautiful. Went to Ellie Hair twice, both times there were comments about how my hair didn't look right (the first time the word used was "weird"); and I told the hairstylist this time that I wanted a trim and I came out of the place with my hair at least two inches shorter. Not a customer-oriented place. read more

I went in for a hair dye, and it was said to be $60+ I thought my dye was pretty simple (bleach, then dye) so I was expecting to pay at least $100 but ended up paying $200 instead which was very surprising to me considering the minimum was $60... I wish I received a quote beforehand In addition to that, the stylist insisted I purchased a hair repair treatment for $30, so I did. When I opened it for the first time, I realized it had already been used, and when I held it up to the light, I saw the bottle was already half empty! Although I was satisfied with my results, I was not happy with the price I had to pay for something I could have done myself. Be careful when getting your hair done here and make sure they don't charge you for more than you expect without your knowledge. read more

I am very satisfied with the service I've gotten at this salon.. I just got a straight perm/ hair cut from one of the stylist there, I forgot her name but she is very talented with great customer service skills. She really paid attention to what i wanted and i got exactly the style that I showed her on the photo. This will now be my salon, It is kind of far of a drive for me but I will definitely will be back. read more

Jennifer is amazing! I don't speak any Korean but I brought a picture and she exceeded my expectations. Came in for a trim and left feeling like a million bucks. Highly recommended especially if you have weird wiry/wavy/straight Asian hair like me! read more

Ellie Hair - Amazing haircut by Jennifer! - Hair Salons Near Me - Naperville, Illinois

Fabulous!! Their service is amazing and hair stylists are awsome!!! Especially, recommend Kay!

The first time I went there, I was immediately in love with my hair. Left a good tip and now I won't get my hair done anywhere else. It's also nice to go there and practice my Korean skills with the stylists. Kay and I talk about k-pop and k-drama while she cuts my hair. It's really nice. read more