Worked with sales rep David, Lalo and his installation team, and Sam the owner. Everyone was knowledgable, professional, and communicative when installing my new HVAC system. Pricing was transparent and I feel they were worth my time and business. Highly recommend! read more

Michael & Sam got here in time as my appointment scheduled. Michael is friendly and resolved my air conditioner problem within 15 minutes. I am sorry glad I picked the right company to do the right job. read more

Our 4 year old 3 zone Carrier system was blowing hot air. We were able to schedule an appointment for day after we contacted Elvira. The technician was very nice. He told us the compressor was very dirty, we might have a leak, and they did not work on Carrier Brand. He did not charge me. I appreciated that he was honest but he didn't resolve my problem. read more

I booked these folks only one day in advance, and they were great. Excellent communication, very efficient service, and a price that was more than reasonable. I'll be using them again. read more

Great, honest technicians with reasonable prices and free estimates! I initially had my HVAC issue diagnosed by another company that is part of a home warranty policy I had. This company said my compressor was burnt out, and I needed to replace the entire HVAC system for $7K. I then asked Elvira Ocean Air to come for a free estimate to provide a second opinion (I always a good idea to get a second opinion on big jobs). Fernando arrived within a day, and was superb. He explained what he was doing, and after a couple of quick checks, he said I just had to replace a small component (the capacitor) for about $240. He had the parts, immediately fixed it, provided an extended warranty, and the HVAC has been working great so far. He was also very nice, friendly, and reasonable. Thank you for being honest and saving me thousands of dollars! read more

Our air conditioner started acting up after a major blackout. Given the unrelenting San Fernando heat, we were in desperate straits. My wife luckily found this great company. They showed up quickly (even at night), efficiently diagnosed the problem and got us on the way back to a well functioning air conditioner in no time. read more

This company was amazing from start to finish!! We met with the owner Sam who, after asking about our expected future AC use, immediately presented us with reasonable options at a good price. There was NO pressure. He was professional, honest, really nice and very easy to talk to. The installers showed up on time and were seriously hard-working, efficient, fast and super clean. They explained everything carefully and made sure we understood the system, which we are very happy with. I recommended them to our friends needing an AC/Heat system and they were equally happy with every aspect of this company. Don't look anywhere else! read more

Excellent service! When my heater became unresponsive, and with rainy and cold forecasts coming up for the rest of the week, I was nearly at my wits end. However within minutes of reaching out to Elvira Ocean Air, I was able to speak directly with a representative. Sam was professional, courteous, promptly responded to calls and texts, and an expert in his craft. After not one, but two separate diagnostics of HVAC issues, he correctly and quickly figured out the problems and determined what parts needed to be replaced. Throughout the process he answered questions and was exceptionally considerate, providing cost-saving alternatives that would have likely added up to a small fortune from someone else. In less than 24 hours my heater was up and running, just in time to ward off the chill of a storm! Compassion, being willing to share knowledge, and generosity such as this are exceptionally rare qualities in the trades industry, but Sam has them in spades! Definitely my go-to contact for the future, and hopefully yours as well! read more

If I could give 20 stars I would. 20 stars for customer service alone. Called for an estimate and set up an appointment for the next day. I asked to possibly troubleshoot over the phone, since I kind of already knew what the problem was. Sam (I think that's his name sorry if I'm wrong) quickly called me back and I described exactly what the issue was. We went over their standard pricing and I told him I'd prefer to do the work myself. Most people would've just said their good byes and hung up the phone for wasting their time' but not Sam. He gave suggestions where to buy a new capacitor and even offered more support when I got the part for proper installation. During this time of the year, I know companies are hungry for business and wouldn't have gone the extra mile without getting something in return. With Sam's help, I was able to do the job myself and save a ton of money. I know this was an easy job anyone could do themselves, but when the time comes for a bigger job I can't handle, Elvira Ocean Air is who I'll call. Thanks again!!! read more

Highly recommended!! Talk about GREAT SERVICE! We got straight into diagnostic and after just a $4 trip to Lowes and a few simple instructions my central air was back up and running. Sam was awesome! He not only walked me through the fix (via FaceTime) but he gave me the confidence that I could do it all myself. He will be my go to for my future problems with my central unit. Thank you so much! read more

They were responsive, punctual, friendly and very helpful. We had them replace our furnace and add A/C to our home. I wanted it all done before an urgent surgery I was about to have so that I would be comfortable after in the hot summer. They were able to accommodate me with less than two weeks notice in late July. Their excellent service was much appreciated. read more

We are absolutely loving our new system. We live in Thousand Oaks and the Elvira team was great to work with. They did a full change out in one day but importantly delivered high value. We tried to pay them for a service contract and they actually told us we didn't need it and preferred to show us how to avoid costs! What an honest company! During the install the layer down protective garb everywhere to ensure cleanliness of the job which was a huge plus. They calibrated our rather complicated smart thermostat with Our very specific options requests. Stellar team, if you have a chance to work with Sam...do it! read more

Our AC went out today and my husband and I got very concerned. We have a young child and an elderly person living in our home who are susceptible to feeling ill when it gets too hot. We feared we would have to wait days to get an appointment to get it inspected and repaired not to mention expensive. We turned to yelp to get some leads on potential AC servicing companies. The first one to respond to our quote request within minutes was Elvira Ocean Air. Surprising given that it's a Sunday afternoon! We communicated easily with the message function. Long story short. It's Sunday night and thanks to them we're now enjoying a cool home again. The service they provided was unparalleled. Professional and beyond affordable. SAM was great. We couldn't recommend them more. If you're looking for AC service or repair, look no further! read more

Awesome!!! George Correa highly recommend- he came and ran diagnostics and in a couple of minutes he found the issue- Everything upfront no surprises he presented proposal and at reasonable price. I signed and moved forward- my AC is now running and cooling better than ever. read more

Sam was very responsive and the tech that came out Val was very courteous, Thorough and efficient. I made my request around noon and by 4 they had already come and fixed my central air. read more

Prompt response (see photo). We didn't need their quote because another company did the job. But, I do appreciate the effort. Thank you! read more

Elvira Ocean Air - Heating & Air Conditioning/HVAC Near Me - Pasadena, California

Sam and Val provided excellent and professional service. Val arrived at the scheduled time and in less than an hour identified what the problem with the AC was (bad compressor). Sam reached out, provided an excellent price, and Val got the compressor replaced in less than 24 hours from the initial call. They guarantee their work and provide quality customer service. Will absolutely work with them again. read more

I've worked with them more than once. They try their best to be honest and good at what they do. After two jobs, one job was fine. The second job, they recommended that the unit be replaced. I called another vendor and they figured out the issue was bad wiring (unit needed to be rewired and was not getting electricity). Once the wires were connected it ran! Thus I feel Elvira did not do their due diligence to determine the problem but instead recommended we replace the entire unit for a couple thousand :O. I would still use them but if they say replace the entire XYZ then get a second opinion. Overall, I give them an OK rating! read more

Of course when your A/C dies in August it is an emergency! I requested quotes from several different companies and they were first to respond, were extremely thorough in their questions, gave me the lowest troubleshooting quote and were at my house on time the next morning. Clean and friendly repair person was polite and explained the issues, quoted the costs clearly and replaced the broken parts & had us up and feeling the cool breeze in less than an hour! And it was less than I expected! They were so great, I told my neighbor and they went to her house right after to give her unit a look. This repair experience was a dream. HIGHLY RECOMMEND! read more

They had inexpensive service fee to diagnose the issue. They also responded quickly. My gas furnace was diagnosed that it would need replacement of the circuit board, but they never provided a quote that they promised to email me on the same date. The technician only gave me a verbal estimate of $1,200 of labor and material. Well, Amazon and eBay sell the circuit board for $100 - $300. I was told it was about an hour of the labor. I could not convince myself to spend $900 -$1,100 for the 1hr labor. read more

Sam was amazing! He was able to come out within two hours of calling. He fixed our issue and did a great job of actually explaining what was happening and what he was doing to troubleshoot it so we understood how our HVAC system works in our new home. We've found our new HVAC company!! So happy with all services from this company! read more

Ernie's crew has replaced my HVAC system at a reasonable price. They are professional, patient and knowledgeable. The project took less than a day, with a few follow-up visits to address some minor issues. Sam also helped come up with a good solution to fit the condenser unit into my limited space. Would highly recommend! read more

Sam is the man. He is incredible at virtual troubleshooting. He's also willing to help as long as needed until he gets to the root of the problem. I had an issue with our central air conditioning and I thought it was going to be the condenser. Within 1 minute of asking questions, he knew right away that the issue was with the furnace. He is incredibly patient and doesn't mind if you have zero knowledge of the systems. He explains everything and provides very clear instructions. All this on a Sunday evening by the way... He fixed our problem and we got our ac back to fully operational on a day of back to back 90+ degrees. read more

Outstanding service! Our AC went out on a 100-degree day. Sam came out right away and got things going again, for a low fee. When the problem recurred the next day, he talked me through some troubleshooting over the phone; then came right back out when we couldn't solve it quickly. He spent over an hour, patiently going through possible issues, and finally was able to diagnose and fix the problem by redoing some wires (which had been done badly by the installer many years ago). Sam is knowledgable, fairly priced, and also a very nice guy. Already recommended him to my next-door neighbor! read more

Our AC stopped working during the heatwave so I reached out to several HVAC pros to fix it ASAP. The owner contacted me immediately and although his first available appointment was Monday, he said he could help me troubleshoot over the phone (on an early Saturday morning). He called me right away and he was able to walk me through some troubleshooting which eventually fixed the issue. I'm truly grateful that he went out of his way to assist me and I would highly recommend his services. Even though he didn't have to come by, if his customer service is this top notch, I'm sure he takes great pride in his work as well. I'll definitely give him a call if I ever need HVAC repairs or maintenance again. Thank you! read more

Our AC condenser broke and of all the people I talked to, Ernie was the most thorough in communication, helpful in his suggestions, and competitive in pricing. I knew a fair bit about AC systems, as I do some home improvement work, and so I knew that Ernie had the best plan for how to not only get our home AC working, but improved. His team's works was efficient, everyone wore masks the entire team, and we are very happy with the results. read more

Has an issue and called Elvira Air, spoke to Sam and he offered to come out for a small fee or trouble shoot on the phone for free. He walked me through every aspect and scenario of my problem. Helped with the cause and solutions. This my friends is top notch customer service. Thank you Sam again for your help; anything I need from here on out; you'll get my business. read more

Wow, great customer service! My central AC stopped working in the middle of one of the hottest days of summer. With a quick virtual meeting I was walked thru a fix that repaired my AC within 10 minutes. This is one of most knowledgeable straight forward companies I have worked with. They will be my first call for my AC needs in the future. I highly recommend them. read more

Elvira Ocean Air responded quick. The tech was nice and knowledgeable. He fixed the rc wire for my thermostat and installed Nest at a reasonable cost. I will definitely use again for any HVAC problems and would highly recommend. read more

They did a full two-ton AC replacement in half a day and were able to do so the day after they came out to give the estimate. Honestly, transparency and clarity of what they're doing to what and why means a whole lot. They've even started using my attic in their social media and that's the type of work you want. You want the technicians to feel proud enough that they will put the work at your place out there for the world to see. read more

With the cold winter lasting for a long time this year and with Covid lasting until the end of this year cold nights is dangerous for many of us. It's not often that I meet people who are truly kind and honest. Sam helped me diagnose my furnace and we found out what was the issue with the furnace. Sam is smart, patient, and kind. Big shout out to Sam for helping me resolve my furnace issues. read more

Ernie came out and gave me a free estimate to replace my AC unit. I got three quotes and Ernie's was the best. Also, he was the most thorough and so I felt comfortable that the job would be done right. The team wore masks at all times which i appreciated. They were very professional and thorough in the installation. My new AC unit is working great and is so much quieter than my old one. I highly recommend Ernie and his team for your AC needs. read more

Elvira Ocean Air - Heating & Air Conditioning/HVAC Near Me - Pasadena, California

Jimmy and Miles did a great job in fixing my furnace. What really set the exceptional service apart was the fact that they both explained the issue with my furnace in an easy to understand and informative manner. If I ever have any HVAC issues in the future, I definitely know who to call. Will definitely be recommending to family and friends as well in the future. read more

I had a fantastic experience with Elvira Ocean Air. Similar to many of the reviews that are posted, my air conditioner went out on a Sunday during the middle of a heat wave. When I contacted the business via Yelp, the owner, Sam, called me right away. He helped me troubleshoot my unit and had a member of his staff at my house the following day. They were friendly and courteous and the repair was fast and efficient. read more

Highly recommend Sam and his team at Elvira Ocean Air. Able to help troubleshoot and repair our A/C unit in a quick and timely manner! Sam made a the process seamless and convenient! Now my 2 year old son is sound asleep napping comfortably with the A/C on! Thank you Elvira Ocean Air! read more

Elvira Ocean Air - Sam helped cleanly install our new Nest system! - Heating & Air Conditioning/HVAC Near Me - Pasadena, California

Good working knowledge and honest. Sam saved us $6k with just a small fix instead of a complete unit replacement.

Fantastic service!! Immediately responded to my Yelp quote request with availability next morning (I made request late in day). Wonderful, friendly team arrived, diagnosed the problem and fixed my AC quickly with minimal fuss. Cleaned up nicely afterwards too. Will use again! read more

Estimate Friday, Installation on Monday. Perfect transaction. Ernie explained everything and responded quickly to all my inquiries/questions/concerns -- there were quite a few. He made a few adjustments, offered alternatives, figured out and/or answered all my questions over the weekend. His guys showed up on time, executed flawlessly, were friendly and respectful. Everyone wore masks and they covered all my carpet and wood floors so as not to get anything dirty/etc. They had to re route/extend a gas line which they painted at my request to help protect it from the elements (i had a rusty gas line leak once in the past). Crane was on time and the two units were installed and running on the roof in a about 6 hours. They were gone by about 3pm. Will use them again on my rental properties next. read more

This is our second time working with Ernie& his crew. I have only great things to say! Ernie is super professional & attentive. Always very reliable & his crew awesome. We are a family with children,and they were always super respectful and aware of that given the covid situation. The first job was last year just before Covid, a master bathroom leak which destroyed the ceiling of the room under it. Upon opening the ceiling we discovered toxic mold which needed to be fixed right away. They had a mold specialist come in to test & remediate. From there we decided to proceed with the full master bath reno upstairs. needless to say this was all a bit stressful just thinking what might be uncovered next..Ernie assured us he had it undercontrol and proceeded with demo, and all the phases of huge master bathroom remodel.Each crew member always arrived on time & with all masked. we also had a custom vanity made & they worked seamlessly with the carpenters to install the plumbing & with the quartz installers. In the end a beautiful new master bath was born! A year later, just this past february - (still in covid) it was time to reno our kids bathroom, same process just much smaller, Beautiful tile work BTW too! They were flexible when we hit an execution issue & made sure things worked in the end. I have, and will reccomend their services! read more

I had a wonderful experience when using Elvira Ocean Air to replace our 30 year old AC unit. Sam and his team provided excellent service, a great price, and the work was done in one day, in less than 6 hours! I contacted three other HVAC service providers to make my decision and in the end, I ended up choosing Elvira Ocean Air. I am so happy with the way everything turned out and I am glad that I chose them. Sam was so helpful throughout the entire process and I spoke to him several times before and after the work because I had many questions and concerns. His patience in dealing with me was excellent and I appreciate all of his hard work and expertise. Thank you so much Sam and everyone at Elvira Ocean Air for such a fantastic job and I highly recommend them to anyone for all of their HVAC needs and service! read more