Another great experience at Great Lakes Honda West. While I didn't purchase one of my vehicles from…read moreHonda, I still choose to take it Great Lakes for all of my service needs. From the friendly greetings to the honest and straightforward diagnosis to the respectfulness of the customers time, it is always clear how this business has grown over the years. The service team is well equipped, skilled, and trusted with all our makes and models. A forever customer.

Salesman did a great job selling me a new rtl honda passport. In 4 months 2 issues with vehicle…read morelocking in park. 2nd issuue happened July 21st paying at a parking garage. I was sruck for 10 mi4nutes. I called for warranty service on July 22nd Could not get me in until Aug. 3rd. After hour and a half could not diagnose issue, ok with that. Not ok with telling me if happens again, bring vehicle right in? How can i do that when they schedule you almost 2 weeks out, what a joke! Also service rep said abount an hour. When i texted ro check on my vehicle at an hour no reply. Service reps need to notify you of different timeline!! If

Nice staff and decent cars on the lot. But I am very concerned about all the Hyandais being stolen…read moreand the sales rep didn't really agree with me. I think we will be buying little Billy another brands unfortunately. Sorry

***NO OUTSIDE FINANCING!!!***They are disrespectful and have terrible communication. You go through…read morenegotiations for the price and confirm everything looks good. I put $1000 down (non-refundable) to have the car get held for me until the end of the month. At the last minute they say they don't allow outside financing, so basically they want more money doing it their way cause the me (the consumer) to pay more in interest. I find this out and now they say they are going to put the car back on the market when it's only been 1 week. So just because I said I was doing outside financing they threw what they originally told me out the window and we're gonna keep my $1000 without holding it for the time frame they said they would. I wasn't even given time to figure out how to get it to workout.

I have been going here for decades - no more - Mark in parts has to be the unhappiest person l've…read moreever dealt with. I just thought the first couple times I have ordered parts here he was just having a bad day, however i find out even talking to other people I know that is him on a daily. I even always ask how his day is and try to get him to service me with some kind of 3-4 star friendly customer service but it never helps. Guy acts like you are calling him when the Browns are in the super bowl. Elyria Ford- Mark needs some training in customer service or you will lose more great customers.

I brought 98 Mark VIII into the service dept to have a problem with my air suspension system…read morefixed/diagnosed. This was on Monday the 8th of Sept. I called today 12th of Sept to get an update/pick up the car and was told the service dept would get to it next week Monday the 15th. I mentioned to the service dept when I brought it in if they felt they couldn't do the work call

So I came to Auto Details in Elyria on E. Broad just down the road from SunnySide Chevy and Abraham…read moreAuto Mall through another vendor that put a bedliner in for my 2022 Silverado truck After years in the car business, you get to realize when you find a good place, a good aftermarket a "good"specialty location. Part of it is about the atmosphere when you walk in, part of it is about the product, A big chunk of it is about the employees and of course what they deliver. The superstar of this location is Michelle who handles all things in the front of the shop. Very personable and very knowledgeable. First time I made a purchase for my truck was a tonneau cover and she helped me pick out the best one. We made the appointment and the truck was finished on time and the tonneau cover performs very well. When I decided to do Weathertech floomats, I immediately thought of this location, checked prices before I went in, and saw that they were priced comparably. Michelle ordered them and they were delivered the next day. Michelle called and let me know they were in. Great communication! Two perfect transactions. Really happy with this business. If you're looking for a locally-owned,small business Auto Details is the place to go. And I will tell you that the parking lot is usually full and the backyard is also full. They have a ton of business which just tells me that they're doing the right thing. Check out the pictures.

The customer service when I recently bought my truck bed cover was very good. But what really…read moreimpressed me was when I called about another issue i was having, they help walk me through a way to take care of it even though it didn't involve them.

Used car scam! Be careful they sell vehicles they damage and…read moredelay the CARFAX reporting. Sunnyside sold me a vehicle that was overpriced because it was damaged while they owned it, then when I went to trade it in, I lost $6000.

*BEWARE* I paid $27,500 + my trade-in for a 2017 Tahoe in March 2025. They went through the the…read morestory on what they done to it, the Car Fax the whole 9 yards. The first week i had it i put $3000 or so in it. I am up to about $5000 now in July. Driving to work last night, the check engine light started to flash and the traction light came on. I lost power on the high way, I pulled over shut it off, and started it back up! All the light went off but i lost cruise control. More money. I know i bought a used car. BUT COME ON! I did not buy it at a buy here pay here and pay $27,500. I bought at a Dealership. I will never buy or refer this shit hole to anyone. Keep your money and walk. Cause you are going to one way or another!!!

Nick Walter great salesman Would highly recommend this Nick…read moreand the staff Beautiful truck at a great price Helped me out on my finances when my bank was slow on the answer Highly recommend

Have an extended warranty on my vehicle and just received really bad service from the moment we…read moredropped it off until to the moment where we received our vehicle back. There was horrible communication between Mopar and the dealership and with them giving us any information needed--we still haven't even gotten our issue resolved. It seems those two organizations don't communicate. It was also interesting because the dealership claimed that we had rust and corrosion (why they claim the warranty wasn't valid) but when we looked under our vehicle (only 3 years old) when we received it back, there was no rust or corrosion of the sort there. Just really an overall HORRIBLE experience. Would not recommend one bit.

I bought a car from them within the 1 st month of me having my car I had problems. I took the car…read moreback up to them to fix and they kept my car more then 2 days and where saying they were waiting on a part they order for my car . Remind you I was told my car would be fixed the same day. I didn't have transportation within the days they kept my car I was not offered another vehicle to drive I was not warned they was going to keep my car . I went back to pick up my car I was still having the same issues . I took my car to another mechanic to get fixed and was informed and showed the parts Good Deal used cars fixed on my car was put on wrong and spray painted black . I risk my life driving this car . I was also told by Good Deal Used Cars when it's time for an oil change they'll do it for me. But remind you the first month of me having the car my check engine light came on the car was running hot and was unsafe so yet I paid again to get it looked at by another mechanic and my local Oil change spot . The car oil was so bad I went to Take 5 oil change and they had to snake and clean all the oil out of my vehicle it was so clogged and yet I risk my life again within not even a month of having this car . Not even a year of me having this car im constantly getting things fixed . I go to trade it in I was told the car was false salvage and my information was wrong . So the dealership calls Good Deal Used Cars they hang up on the dealership I'm at . I go up to Good Deal Used cars to get an understanding with them no solution. I'm stuck with this car that I've been risking my life in since I've got it , I'm paying out of pocket constantly to get things fixed . I do not recommend buying cars from this place it's not safe at all and unprofessional. When I put my down payment down I had to pay taxes then today when I went up there Good Deal Used cars says to me they still owe taxes on this car . So where did my money go ? I have a remaining less then $3500 I owe on this car . To get the remaining things I need fixed cost over $3000 to get fixed . I'm only 19 im learning a lot about dealerships and how money hungry they can be selling cars that is unsafe . I tried to work with them multiple times but it's like I just get played in the end it's not fair at all .

From the owner: used cars sales in lorain countyread more

Phill was awesome! No pressure, didn't make me feel rushed, explained everything so well and didn't…read moremove on until he knew I understood what he was saying, and wasn't obscenely nice. You know the type: overzealous, loud, too friendly, too chatty... he was relaxed, pleasant, very patient, informative without plowing me over with too much information, and generally just very down to earth. And props to Premier for hiring a tattoo'd Californian . I think it's great when a company doesn't get hung up on someone's past or personal tastes (within reason of course.) I could see his small tattoos on his hand and even though the shirt sleeve went down to the wrist, could tell he was hiding quite a few more. That tells me that this company is willing to hire people based on more than just looks, and I personally love it when ability supersedes appearances. Phill is great and everyone involved in my sale was wonderful and personable. I am very happy with this business! And Phill, thanks for dealing with me when I'd only had 2 hours of sleep in just under 32 hours. Lol I'm sure I looked dazed and confused through the process but you did great!

Was easy to schedule an appointment. Dropped off vehicle the night before. It was serviced at the…read morescheduled time the next day. My husband had the same experience as I did. Highly recommend this dealership. They are much more efficient than the dealership I purchased my vehicle from.

I bought my car used picked it up two days later the right front spring broke I called and talked…read moreto Rob in service they looked it over and replaced both front springs and shock towers for no charge. That's awesome customer service in my book also my salesman Mark was very helpful as well I highly recommend this business if your in need of a car or service

This family-owned business makes you feel like you and your vehicle are in trusted hands. From the…read moreminute I arrived, it felt like white-gloved service!!! I was greeted by name, and they knew my car (year and model). We reviewed what was being done, and I was offered a beverage. Every person on staff made eye contact and spoke or waved. When work commenced, I received a text, and when they were wrapping up, I was provided with an update and recommendations. Oil change, rotated tires, all resets completed, and follow-ups on things I inquired about in 90 minutes. If you're looking for either a mechanic or in the market for a car (because they also restore and sell excellent vehicles), this is the place for you!!! Let them know I sent you!

This is going to be a long review so you can get the entire story. I have been going to Pallens…read moreAutomotive for probably 25 years or more, I ran an automotive parts store and serviced the Pallens shop and even his one son Michael worked for me. I have two vehicles, my 2012 Chevy Silverado 4x4 and my wife's 2013 Ford escape AWD. My wife's car had a check engine light and a low tire pressure light come on the dash. I've told Tom, Steven, Victor and all of the other mechanics to never put cheap or one year warranty parts on any of my vehicles and from day one I've never complained about a repair bill. Now after calling and telling Steven that the code was 051, a crank case pressure sensor. Steven called and told me to bring the car into the shop Friday at 9:30am and he'll check it out. Now every time I deal with Steven he tells me that he'll check it out and call me but that never happens and we're without a car for two to three days and when I call he tells me oh I gotta check this or I gotta check that when in reality he's blowing smoke up my butt. Well the truth came out that Friday. When my wife dropped off her car she asked when can I pick up my car, now remember Steven told me 9:30am, well it was 8:30am. My wife was to told she could pick up her car at 4:00pm. I picked up my wife at her job in Elyria at 3:55pm and drove straight to Pallens and I'm sitting in the parking lot waiting. Finally she comes out and I asked what's going on and she tells me that the young mechanic just ran out to the parking lot and pulled her car into the garage and changed the sensor. She paid the bill and we leave, driving home on broadway my wife calls me and and says that the check engine light and tire pressure light is still on. I told her to turn around and go back. She's told that Steven will get the sensor from the Ford dealership and she asked about the tire pressure sensor and was told she has to make an appointment even though they stock those sensors. This proved to me that Steven was peeing on my foot and trying to tell me that it's raining. You cannot believe anything Steven tells you. When a man's words ring empty (Stay away) I've had repair bills of $2000 sometimes more and I never complained about any one of them but when you show me that patronizing, your business means nothing that I take my money and spend it elsewhere. Thank you Stephen you save me some money you can blow smoke up somebody else else's you'll never do it to me again.

I have been taking my car to Pallen's for well over 15 years now. They have always done an…read moreexcellent job and are very fair. They don't try to gouge you. They go out of their way to accommodate their customers and provide excellent service.