12/2/20 update: They contacted my sister and made things right with the check incident, which was the right thing to do. Thank you. read more

Do not use this company if you expect consistency. I had a very good experience the first time I used them but the last three times that I have tried to book an appointment with them they have changed or canceled at the last moment, sometimes with not so much as a courtesy phone call or text to let you know that no one will be showing up. Bad scheduling practices make this company completely unreliable. read more

I researched deep cleaning services to clean for selling the mess of a house I'd lived in for forty years. Accumulated dirt and dust had to be cleaned as well as the dust, paint chips, dirty windows and other debris from the remodeling. Potential buyers would look closely so I had to be sure the big and little stuff looked good. I got references who affirmed that Magdalena and her crew cared about what they did and it showed in their work. I took the chance with Emely Cleaning Service despite having only one reference that called back. I decided against another company who had cleaned the home we just moved into. They did an excellent job but quoted for the house I am selling at three times the Emely quote. The risk paid off. They did a great job. Magdalena showed great pride in her work; her assistants clearly enjoyed working on her crew and also took pride in their work. All were with the company for many years. Their attitude and work ethic is what was behind their performance. read more

I'm so upset. I paid $140 for two hours for nothing. I try not to write bad reviews, but I am so disappointed. I just moved into a 2 bedroom apt 3 weeks ago (so my apartment isn't dirty). There were two people, not three, come and one of them spent the entire 2 hours in two of our bathrooms (which weren't dirty- sooo what did you do in there????). So the other lady, cleaned the kitchen, and I'm going to say that was about it. I asked for the fridge to be cleaned, wasnt done, patio slider wasn't cleaned, even base boards in bathrooms weren't done. I had to ask for them to please vacuum and help me hang up clothes bc we only had like 10 minutes left!! I was cleaning with them the entire time. And on top of it all, the woman said this is her 3rd day and wanted to clean the dirt on my carpet (from moving boxes). Well, whatever she used turn my beige carpet PINK, and I said please stop, no, what are you doing?!!!!!! I just moved here! No invoice, no receipt. Just left and found out there's a hole in the carpet where she tried to take out the gum.. I had to hire carpet cleaners same day to clean my carpet before the pink stains set in! I've been calling that 213 #, and no one will ever answer. Just texting me saying that the manager will come and inspect the carpet and the maids said my carpet wasn't "that bad". I'm like why would you ever have someone clean carpet when they don't know what they're doing? And P.S. they only used vinegar to clean my house. It's just all ridiculous and I'm just so upset with the job, the carpet, the money I paid them, the clothes and shoes I gave away to be nice, and my apartment wasn't even clean! I'm just so upset having to pay carpet cleaners to come and fix something @7p at night & now I'm going to get charged for the hole in my carpet when I move out. AND- still no apology, she was supposed to be here @11am and it's 11:40a & I took the day off work so I could get my money read more

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Do not hire! Worst experience. We purchased a foreclosure that needed an extreme cleaning to prep for minor upgrades, paint, etc...the house was flawed for sure but my requests were simple. Please sweep/vacuum and mop the floors to get rid of the layer of grime because we're going to put new floors in. Please scrub the walls down really good so we can paint and also clean interior side of windows. This was a minimal task in a vacant home that had no furniture and no bathrooms and no kitchen to clean because they have been demolished, under going construction. I found out all they did was take a wet mop to the floors and smeared them which created a white powder because of the left over drywall debris. They didn't vacuum because at the end when they said they were finished they wanted to get paid and I showed them the floors and windows still needed to be vacuumed and only then is when they went to their car to bring out the vacuum. I was so bothered by their attitudes and work ethic that I didn't even want them to stay to "clean better" what they should have already cleaned and done right in the first place. Why would I keep paying someone to stay and do a bad job? And the walls are a joke. They only used a little rag with a bottle of spray when I asked and it was obvious that they needed to be scrubbed to be rid of grime. They charged me $90 an hour and it was the biggest rip off of my life. Never again will I hire these people. And trying to communicate with the "secretary"/third party person to renegotiate pay given obvious reasons via photos was a nightmare. Heartless and a poorly ran company whose best interest is themselves and greed. Not the clients. As a fellow business owner that requires the highest level of customer service, I am extremely disappointed to say the least. read more

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We really needed our townhome cleaned, especially the bathrooms as we had not given it a really deep clean for about a year. I emailed Emely House Cleaning and they were extremely prompt and gave us a quote which I appreciated. We did a deep clean which was about $180 for 2 hours and three cleaners. We ended up using them for three hours as the place is large and much cleaning needed to be done... I have to say, we are very very satisfied. We will use them again in the future! They were very responsive and they did an especially great job in the bathrooms! Removed all the stains/mildew/everything I have tried to get rid of but couldn't. Also, they texted me before arrival and were very prompt; came 10 minutes early. Thank you for you and your lovely cleaners' services! read more

Great service and communication! i'll definitely use them again. My apartment looks beautiful!

We needed a move-in clean for a house we recently purchased. The house was left in a filthy condition, so I specifically asked for deep clean, with an emphasis on cleaning the windows, trim and cabinets. None of those were accomplished. They took for 5 hours (1.5hrs longer than quoted), despite the detailed information given on a filthy but empty, 1,500 square foot home. It was quite straight forward and simple. My husband and I ended up spending the entire next day [10+]. hours doing a deep clean ourselves. With that we only received $100 compensation for a $440 charge. That was not enough! I worked with a nice lady for the appointment and issues but she wasn't able to do much or connect me with a manager to really discuss the issue at hand so that it wouldn't happen to another customer. I would highly recommend staying away from Emely Cleaners despite their professional website and immediate responses. read more

I have my home cleaned every two weeks. I decided to give Emely cleaning a chance to do a good job. I provided the square footage of the home and all the details of my needs. I was quoted a price of $120 for two people for two hours. My wife cleaned the kitchen prior to Emely's cleaning arrival. The most that needed done was two bathrooms and mop the hardwood floor and tile. The crew of two woman arrived on time and I asked them to please vacuum one sofa, one char and an autumn. The crew worked slow, talking way more than cleaning. The autumn and the sofa did not get vacuumed. The windows did not get touched. At the end of the cleaning I was presented with a bill of $240 When conversed with Emely's Cleaning and explained the outcome instead of being professional and addressing the customers concerns they started to blame and say the cleaning needed to be deep cleaning. Why was I not notified when the cleaning crew arrived and assessed the work load? When I continued to communicate to Emely's Cleaning service, I stated I will be posting my experience on line. In reply to that Emely's Cleaning person said that they took pictures and will be posting that on line. For one they did not have permission to take pictures of my belongings in the house and two they did not disclose that upfront! I am not worried as the photos will only show I am justified in my review of this sub-par service. I will never use them, and advise any one that reads this to be careful read more

Amazing service, the ladies were punctual and got all the cleaning done that I needed! I recommend this company highly.

They brought 3 people in for a deep cleaning of my house 1,635 sq. ft. We had just removed some walls and added laminate floors so there was dust and dirt everywhere. They came in asked me what I needed done and got right to work. They were all nice and very informative, they did our whole house in 2.5 hours which is awesome since they did so much detailed cleaning. I would definitely hire them again. read more

ZERO stars if possible. The owner of this company put out excuses for late arrival of cleaners instead of accepting they were JUST LATE. We waited out front of our home before the scheduled 9am arrival and nobody showed up until after 9:15am. We were on tight schedule for our 3 hour cleaning and were unable to have the cleaning done so we could depart at noon for our planned departure from Los Angeles. The owner's defense that the cleaners arrived 10 minutes late due to traffic varies from what she told us on the phone that the workers could not find parking. JUST LIES all around. And this was the first appointment when first impressions are important. Honesty is vital between company and client, and it is lacking with this company. read more

I love that I called and got a voice on the phone to hear what I needed not an automated service . They listened to what I needed and didn't try to sell me on anything else. They were so helpful in working with my schedule which I appreciate because I work as well. They did an amazing job and I would with no doubt recommend them again and again ... and use them myself again and again. Best of all I know their prices were really fair read more

They did such a nice job! I contacted Emely the day before I needed my apartment cleaned, and they were able to send two wonderful people out to accommodate my tight schedule. They arrived on time and got right down to business. My place looks great! I would definitely recommend them and will be using their services again in the future. read more

You will never, ever have a better house cleaning experience than with Emely House Cleaning! Yesterday, I had the most wonderful crew of three professionals complete a really deep cleaning after several months of messy remodeling. They arrived right on time and got right to work, checking with me frequently to be sure that I was satisfied with what they did. They moved everything around, then put it back exactly where it belonged. This ensured that they cleaned behind furniture and didn't miss a spot. They vacuumed all my upholstered furniture and even my dog beds!!! They were kind, polite and considerate. I have already scheduled my appointment to have them come back in several months!! read more

5 star service! I called emely house cleaning a day before I needed their service and was told that was okay and they could be there the next day at 8 am. I was told that they would be sending me three people to clean my condo in Beverly Hills. They were prompt, thorough and had great customer service skills. They were also very kind and nice people. They were quiet and so sweet. Magdelena came to check on their progress and woah was I in for a pleasant surprise. She is amazing! She made sure everything was going well and told me if afterwards I needed something cleaned more or if I wasn't satisfied with something they would clean it again. But the house is spotless and is in perfect condition for my boyfriends mother to come stay with us! I would definitely recommend Magdelena's team to anyone that wants a job well done. I will for sure be calling them for next time! Thank you so much Magdelena! You're a great woman. read more