Pros:
-Great bar service. Aaron is so amazing! He was always making sure we had everything we needed throughout our whole stay. He even named a drink after me at Kokomos bar! (Sam's Sunset) I came here for my 21st birthday and I felt comfortable asking questions, making suggestions, and I felt like I actually built somewhat of a friendship with him over the 6 days I've been here.
-The store in the pool area has plenty of snacks and drinks to grab on your way out to the private beach. I forgot sunglasses (How? I'm not sure) so on the way out to the beach I went in the store to see if they had any for me to buy; while they were outdated, (I hadn't realized we were in 2008 lol) I found a pair that worked well enough. I was able to charge almost everything in the hotel to my room so I didn't have to carry cash/my debit card everywhere.
-Despite the reviews, the AC in our room worked extremely well! Almost too well lol. Our room was dramatically colder than the entire hotel, it was amazing! We were able to come to the room and just cool down anytime we needed too.
-This one is a mix pro/con. In the pool area they had a small arcade. It was kind of outdated, but they had 4 claw machines, 1 air hockey table, 2 pool tables, and so much more! The arcade is in the same small room as the indoor pool and hot tub, so it's EXTREMELY hot and humid. My fiancé couldn't stay in the arcade long because he got too hot. The pool is normally overrun with an unreasonable amount of unsupervised children, so if you go in be prepared to be splashed....A LOT.
-Once again, despite the reviews, the front desk staff, and management were both helpful and kind! When I arrived there was a slight mix up with the card that was being added to my room, but they got it cleared pretty quickly and very easily!
Cons:
-House keeping didn't come to our room for the entire 6 days we were there. We asked probably the second or third night if they could empty our trash and replace the toilet paper. I saw housekeeping leaving the room so I went in to look and they literally hadn't done anything at all. She had just walked in, been there for a little bit then walked out. No idea what she was doing if she wasn't cleaning.
-The walls and ceilings were very water damaged, the emergency exit sign outside our door was so damaged it was actually hanging by wires out of the ceiling. The enter and exit doors are very heavy, to the point where my fiance struggled to hold open the door and it slammed on my elbow. The complementary hair dryer didn't work the entire time we were there, even asking maintenance to fix it didn't help. The ice machine was also broken, so I had to ask someone to grab me ice, it took them almost 25 mins to bring us the ice back.
-The entire layout of the hotel is beautiful but can also be confusing, when you check in they even give you a full blown MAP just to find your room! I felt like I was on a treasure hunt lol! While it's pretty much one big loop, it's a very very big loop. Our room was in the very back by the beach itself, and it took us a while to make it into the parking lot, and then our room.
-On our very last night there at 2 in the morning, someone pulled the fire alarm. We followed the evacuation route, when we made it out there we found out someone pulled it. The way we found out was because a security guard came walking up to us while laughing on his radio, he then asked if this was the building the alarm came from. I mean....Duh? I called the front desk to ask what just happened, and the guy who answered was just laughing and joking with the other people at the desk. I let him know the fire alarm went off in our room, so we wouldn't be checking out on time. He was very dismissive about my concerns and feelings in the situation but ended up conceding when I said firmly that we will be checking out late, and won't be getting charged and then I hung up.
Overall I had a great experience at the hotel. It's an awesome place to spend a weekend (or more) partying, and relaxing in the sun. The beach is beautiful and it actually has a fair amount of sea life! I would definitely recommend college kids/younger adults to check this place out and relax with a Sam's Sunset made by the best bartender, Aaron! read more