Holy smokes (pun intended). What a great company! I called because I had a chimney cap that was wonky which I thought was initially installed with a lifetime warranty by Emerald City. Turns out they installed my other chimney, a mixup on my part as I have two fireplaces. Bruce came out and inspected, rightly so, he was confused because the one they installed was in great shape! But he didn't stop there, even though they didn't install the wonky one, he made his way to the other side of the house, on a pretty darn hot day where roofs can amplify that heat and realized that was the cap I was calling about. But rather than dismissing it because they hadn't done the original install, he righted it and didn't see it as having any serious problems. He went far above and beyond. What an act of unexpected kindness! Holy smokes (pun intended). What a great company! I called because I had a chimney cap that was wonky which I thought was initially installed with a lifetime warranty by Emerald City. Turns out they installed my other chimney, a mixup on my part as I have two fireplaces. Bruce came out and inspected, rightly so, he was confused because the one they installed was in great shape! But he didn't stop there, even though they didn't install the wonky one, he made his way to the other side of the house, on a pretty darn hot day where roofs can amplify that heat and realized that was the cap I was calling about. But rather than dismissing it because they hadn't done the original install, he righted it and didn't see it as having any serious problems. He went far above and beyond. What an act of unexpected kindness! read more

Emerald City Chimney, Inc. - Masonry/Concrete Near Me - Kirkland, Washington

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Awful and unacceptable service - couldn't even get off the ground! Scheduled estimate 2-4pm window and was told they'd let me know ahead of time so that I can get off work to meet and not wait entire window. Person not only didn't give me heads up, he showed up before the time window and texted me that he's here. I rushed back home in hopes he's waiting for me but he was gone and nowhere to be seen. I tried to call and text him with no avail. Both texts and phone messages say they don't receive them and to call the business directly instead. Finally called the business who couldn't find him and was told he took pics and doesn't need to come back. Spoke to them on what I wanted done and was promised to get an estimate that same evening. It's been almost a week and nothing. No call, no email, no estimate, no nothing. Unprofessional, extremely disappointing. read more

Bruce and Trish were amazing! With all the questions and concerns we had about chimney condition and age, Trish answered my questions and scheduled Bruce for inspection. Bruce is seasoned and knowledgeable and came up with great solution to repair chimney to code compliant. Amazing! read more

Booking the assessment was east and efficient. Bruce came to inspect our chimney - he was prompt, thorough and very efficient. Luckily, we had minimal creosote buildup, so a full cleaning wasn't necessary, but he installed a chimney cap and said to call them again in a few years. I appreciate his honesty in assessing what we truly needed. I will be referring friends to Emerald City and will definitely call them again. read more

Great price. Allowed me to select my own brick color/finish. Didn't break even one of my concrete roof tiles. Complete rebuild right down to attic floor-only bid that included that part, which is code! Highly recommend. read more

Very honest, Kevin came out to inspect our chimney and clean it but given the little use (we haven't cleaned it in the seven years we've been in our house) only recommended an inspection since it didn't need a cleaning. (Cleaning needed in another four years given our occasional use). As other reviewers mentioned, they inspected our chimney thoroughly with no issues noted and gave some very helpful tips on cleaning and how to set a fire safely. Was really impressed and looking forward to calling them again in a couple of years! read more

It had been 12 years since my last chimney cleaning. Kenny came out and inspected my two fireplaces, educating me about how the two flues work together (turns out it's more complex than I knew). He very quickly inspected and cleaned them and the whole thing cost less than the estimate. Kenny wore his mask the entire time and was super friendly and respectful. Simply couldn't recommend more highly. read more

It's the second company that came out and looked at our leaky chimney. Michael was very knowledgeable. He was able to diagnose and repair, seal it very quickly. The first company told us that the flashing needs to be replaced, then sealed, and gave us a huge quote. I did not believe him, and decided to get a second opinion. I am glad that we called Emerald City Chimney. Strongly recommend! read more

This is the second time ECC has done some work for us, and both times we've been super-pleased with the professionalism and helpfulness. Great job. Highly recommend. read more

Great quick, professional. Looking forward to working with ECC in the future. We hired them basically as a second opinion, the first company has told us we need to invest almost 4000 USD in repairs. Their inspector came, has taken a close look and has taken the time to explain us everything and even gave us good tips for the future. No repairs are necessary what so ever. This really helps us a lot now and we're very happy with them. read more

The customer experience was fantastic from the first call to schedule with friendly and helpful staff all the way through final cleanup. Bruce and Anthony were on time, did a quick assessment of my chimney needs and worked hard and efficiently to address unique aspects of my fireplace and chimney. They were friendly, informative and cleaned up completely after the job. I highly recommend Emerald City Chimney. read more

Bruce and Austin from Emerald City Chimney just left. I had scheduled a cleaning for 2 fireplaces and chimneys. They showed up on time and with smiles on their faces. Bruce let me know that one fireplace didn't need to be cleaned. While he was on the roof checking out that part of the chimneys, he also replaced some rusted screws in one of the chimney caps. They left the place spic and span and were very cordial during the process. I'll definitely be calling them when it's time to do this again. I appreciate their promptness, efficiency and integrity. read more

They came through for us!!! Chimney cleaning was the last step in the inspection list to get our house sale complete. This chimney hadn't been used for at least 15 years and it turned out that the work was more extensive than what we'd discussed on the phone before they saw the chimney. Brent got the customized parts made quickly and was able to get the work done the next day, so we could close on time. Thank you Emerald City Chimney! read more

Emerald City Chimney send out Bruce to seal my bricks on my brick house. He was professional and did an excellant job. I had covered my tomato plant next to the house as best I could. The plant was leaning up against the house. He took extra precaution to make sure the sealant did not drop on my tomatoes. I asked him if he could check my gutters while he was up on the ladder next to my gutters. He said they were clean except for a little junk in one small part. He cleaned it out for me. Thank you Bruce. This is the second job Emerald City Chimney has done for me. Last year they rebuild my chimney. It looks great. read more

I had a gutter/chimney flashing issue affecting my siding. The guy who came out to give me an estimate fixed it on the spot!

Came out, cleaned my chimney, paid attention to what type of fireplace I have and listened to my requests of how I wanted it cleaned. I wish they offered more services, but it's hard to quibble they do such a good job at what they specialize in. read more

Excellent and professional, through and through. They gave us the bad news about our leaky chimney -- that it needed to be replaced from the roofline up -- with explanations and evidence. The estimate was detailed and complete, and we were given a wide range of choices for brick type and color. On the day of the job, they showed up right on time and finished earlier than they'd told us. Highly recommended. read more

"Chim chiminey, chim chiminey, chim chim cheree When you're with a sweep you're in glad company Nowhere is there a more happier crew Than them what sings, 'Chim chim cheree, chim cheroo Chim chiminey, chim chim cheree, chim cheroo!'" If that doesnt say it all, I dont know what does. Emerald city did a top job on my cheroo. Fast friendly service, thorough check & inspection, and honest advice. Give em a try next time Mary Poppins aint around. And also, I give them props for a suh-weet website! I mean, any site where their homepage says "Click on the large emerald to enter!" - deserves props... read more

I had my insert fireplace cleaned and was very happy this company. I was able to get an appointment the day after i called and Bruce showed up on time ( there was an hour window). I don't know what exactly the cleaners do up there or how they do it and it's not like I can just look at the work but I will believe the work was done well. When it was time to pay, Bruce informed me the cost would be lower than what I was quoted due to the fact that my insert is a liner type and as he didn't have to pull the thing out so it would be a little less. He left the place clean and I was very happy with the job. I would use them again to clean my chimney. read more

Estimate is 66 bucks, not free. Website says free estimate. read more

They were fast and efficient. Kevin was extremely knowledgeable and even gave us tips of improvements we could do ourselves. Great price, great experience. Highly recommend. read more

Highly recommend this wonderful company Our chimney looks great The work impeccable, replace cap, install new cover, pressure wash and seal the brick. Work is highest quality, neat and clean, landscape looks the same when they finished and they had to use a scaffold ( I have had work done where the guys trampled the garden) Price reasonable Sincerely Polly Legman Woodinville read more

3 years ago, we had Emerald City Chimney come out to replace a leaking chimney chase cover as the previous one was leaking. In less than a year, the new one started leaking. When I examined it, it was clearly built poorly as it forced water to collect on the place where Emerald had sloppily caulked the connection. It doesn't take a chimney scientist to know that that will not last. Luckily it was within their 1 year 'warranty', so a guy came out and pretty much just slathered more caulk on it. Sure enough it soon started leaking again. Being out of warranty, I applied a temporary fix that lasted approximately 18 months, ie longer than the so called professionals. I don't expect these things to last forever, but being unable to build a piece of metal that can last a year? read more

Highly recommend these guys. My chimney crown was crumbling and disintegrating. I called for an estimate, Bruce showed up right on time. Their price was in line with a couple other quotes I got. Booked an appointment for the repair and they were right on time again. Both times (estimate and repair) they called the day before to confirm the appointments. Cleaned up really well afterwards and respected my property. The new crown looks great. read more

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Bruce at ECC was really good. He cleaned our chimney and quoted us for chimney caps. I called 4 other companies to get prices on the same caps and ECC was by far the best prices. He was very efficient. I would use ECC again and request Bruce. Our chimneys are in great shape now! read more

Danger! Not safe! If you're going to trust your family's safety with Emerald City Chimney, do some research yourself to double-check their work. I hate to give such a strong review to such friendly people, but they're supposed to be experts on fire safety!! They came out to inspect my wood stove. They wanted to replace the (properly) installed pipe I had with a custom piece to reverse the male/female coupling! If I'd followed their advice, I'd have a dangerous and expensive wood stove pipe. I looked it up online, and this is opposite what every article and video on stove safety says: point male ends down and female up, otherwise you could have ash, condensation, and flammable creosote dripping down the OUTSIDE of your pipes into your house. There's a reason they'd have to custom make it...because store-bought parts are built correctly! I'd chalk this up to incompetence and not greed...but either way it's dangerous. read more

ECC came out today to inspect and clean out chimney. The representative was very professional, kind, efficient and informative. Setting up the appointment was easy and the office staff friendly. They gave me a window of arrival time and called the day before for a reminder. A few hours before the arrival time, the office called and expressed that the representative was running late and gave me a new window of time (about 30 mins later). She was very apologetic and concerned that the extra time would be an inconvenience. My schedule was open, so I wasn't worried but appreciated the concern for customer service. The representative came out and mirrored the same concern about being late and discounted the fee! I get that things sometimes don't go as planned and applaud their excellent customer service. The rep was also very informative and had great tips and information that, being a new homeowner, I didn't know before. Great job ECC. They are a great choice and I hope to use them in the future. read more

Be cautious of their estimate and what work they think you need. We were told we needed something we really didn't need and then were overcharged on the custom made item and the work involved. read more

Stay as far away from this company as humanly possible. They give outrageously high bids (more than double) compared to other companies, and cannot come up with a comprehensible explanation or breakdown of their bid. They are assuming that some people will just hire them based on a few good reviews, rather then getting some comparative bids. Well, I wasn't born yesterday, and when I got a couple of other bids from other companies, they were all about half the price, for the exact same work! When I asked them why they charge so much more, the office manager got defensive and even had the nerve to give me an attitude! Needless to say, I will not be using this company, as I feel they are not trustworthy and do not value their customers. read more

I had a bad experience overall. It does not make sense to extend the chimney first and then inspect it second. It makes more sense to thoroughly inspect the chimney for any breeches in the liner first then choose a route that bests suits the customer and her safety. If I had been told by Emerald Chimney there was a breech in the liner then I would have never burned logs. This could have been a potential liability - I could have caused a fire! I would not recommend Emerald Chimney. read more

I bought my first home in Everett in 2015, hired ECC to come and make sure my fireplace was good to go for my first fall in my new house. After they replaced both dampers, and the crown and a few other things for a few thousand dollars, my fireplace still did not operate correctly, brining tons of smoke in my house. After going back and forth with them about their lack of availability I gave up. Its been three years and I still have not used my fireplace. I called today and asked for an appointment for a test fire. Their earliest appointment was December 13th, more than two months away. I asked if there was anyway I could get an earlier appointment, I was told I'm being rude and Lori actually hung up on me. When I called back and asked her how she can do that to a customer who has paid multiple thousands to them, she told me to stop calling and to never call again. Ok, ECC, you win. read more

Ridiculously disorganized and rude on top of it. Had appointment set for 3 weeks. The day of got a call from Wayne (person who was supposed to show up) leaving a voice mail that he didn't know he was supposed to come and he just learned of this appointment. They called me 3 days prior to confirm... On top of it while talking to Tracy in their office she was blaming me for not calling back soon enough... Unbelievable! In addition, they had me down for incorrect thing even though one of their guys was at our place once already... Unprofessional, rude, and simply unacceptable business practices. Would discourage anyone doing business with these folks based on my experience. read more

These guys rock. I don't know much about chimneys -kinda like when a mechanic tells you your car is broken...But these guys are prompt, honest, come the same week you call and I will use them again read more

Called up and Jill answered the phone. I asked for a spark arrester for our chimney. They sent someone out to see the dimensions of our chimney since they installed an after market damper that sits on the top of the chimney. They saw the chimney when I was away and then custom ordered it. About one week later that received it ...total cost of about $250 installed and they did the install just before the snow storm so we could enjoy seasoned fire wood in the fireplace. Our chimney is really tall, but no problem they had a really long ladder and people that were not scared of heights. The install took about 10 minutes total. The whole process was pretty simple. read more

We had a leaking chase cover causing a very annoying drip every time it rained, and we recently had it repaired by emerald city chimney. We have a 3 story townhouse, and the chimney top is really about 4 stories off the ground (not that accessible either), yet this didn''t phase these guys a bit (they carry 35 foot ladders on their truck). During the initial visit they inspected the chimney and took measurements and then we received a call the next day with an estimate and timeline. Once the chase cover was completed, they just showed up and installed it, and we didn't even have to be home (very nice). Prices were competitive and employees friendly and courteous. read more

Let's see, where to start: I called and was able to get an appointment on the day/time of my choosing within a week. Someone called the day before to remind me (good thing because I'd forgotten...) My appointment was for between 2 and 4pm. The guy showed up at 1:58! Super nice, very knowledgeable. The problem was that my fireplace opening was too big so smoke was billowing out before the chimney had time to draw it up. Well, chimney guy said yeah, I could get a $400 lining or whatever, OR we could just try and attach something in front of the opening to keep the smoke in until the chimney was able to draw. I did just that, and it works fine, saved me $400! I really appreciate that he was willing to think outside the box and help me find the solution that worked for me, not just what would pay the most money. read more

Never bothered to show up for appointment in Seattle. I would award them zero stars but this was not an option. I made an appointment 3 weeks earlier for them to sweep my chimney and provide quote on sealing some cracks. They never bothered to show up or call. What a waste of time. Find a more reliable vendor. read more

Had Emerald City Chimney come out to repair my chimney and specifically put on a chase cover as mine was just a sheet of metal that was peeling back. Worked with Tracy in the office and Bruce came out to do the estimate and a week later to do the work. They always showed up on time, took pictures before and after, explained everything they were suggesting, and cleaned up after themselves. Even though this fix was a little more expensive than I wanted (not their fault), their service and work made it quick and easy. read more

I have had ECC come out to two of my homes and do different kinds of work - one was a gas insert and one was a full chimney tear down and rebuild. Both experiences were nothing short of outstanding, both with the front office and with the construction crews. They even helped us figure out some complex issues with our gas insert, and were on time, professional, and courteous in every interaction we had. Highly recommend!!! read more

We had them come out and inspect our chimney for what we thought might be birds and a possible cleaning, plus some chimney caps. The service person was very helpful, took pictures and showed us that it was all clear inside and was probably just echoes from the birds sitting atop the chimney in the evenings! We had them install the caps anyway. Pricing was clear on their website and the bill was equally clear and explained to us. Also asked them about possible crown cracking but was informed (again, with pictures) that we might want to put a sealant on but there was no sales pressure. We'll totally hire them again. read more