This company is absolutely the best. My old gas fireplace stopped working, and I contacted several…read morecompanies--most of them refused to repair it because it was old and tried to push me to buy a new one. One company even quoted me $2,400 for the repair. These guys were honest, professional, and incredibly efficient. They repaired my gas fireplace quickly and charged only $250. The service was fast, affordable, and high quality. I truly appreciate their expertise and integrity. I wish I could give them more than 5 stars!

Because of other issues RR Fireplace had to make three trips to our place on Camano Island in order…read moreto service/ repair our gas fireplace. The service was great, the price was fair and Tanya was exceptional patient and helpful.

We recently hired Monroe Fireplace & Stove to replace an old gas stove with a stacked stone…read morefireplace. Damon, the owner, was great to work with. He came out to discuss our project in person, take measurements, and really listened to my design vision. The project started on time and was completed earlier than expected. The work team (Craig, Steve and Bill) were all pros. We can highly recommend Monroe Fireplace & Stove!

DO NOT GIVE THESE PEOPLE YOUR MONEY UNTIL YOUR JOB IS FINISHED *AND* CORRECTLY INSTALLED…read more I deeply regret hiring this fly-by-night operation. Monroe's management/customer relations team has been nothing but disorganized, unresponsive, and full of excuses when it comes to resolving their own procurement and operations problems. Essentially, we've been trying to get them to finish the job that we paid them for in January--almost 4 months ago!! We hired Monroe to replace a wood-burning fireplace with a gas fireplace, including demo, installing new slate tile trim and hearth and a new mantel. The main work was done in January, and I have nothing but good to say about the subs who actually did this work. They were efficient, professional, worked fine around our pets, and we're happy with the new fireplace. HOWEVER, the mantel that we ordered from Monroe was not right, not even close to expected, so we told the subs not to install it. Monroe agreed to order a replacement, and they demanded that we pay the rest of the invoice in good faith. In the months since, we've contacted Monroe countless times via email and phone, and each time, we have to reintroduce ourselves and re-explain the problem. Each time, Monroe tells us that the mantel is on its way, or it's backordered, or it's in the facility but they haven't scheduled the install yet, or whatever. Damon is always busy/out of the office/will call us back, despite countless messages left on his line. Monroe Fireplace is still blowing us off as I write this.

Chase did an excellent job diagnosing and repairing my gas fireplace in about 2 hours on the same…read moreday. He explained clearly and provided pictures on what the problem was. It was easy to make an appointment. He clearly communicated when he would arrive and was on time. Payment was easy over the phone. His diagnostic charge was a little more than a couple other places, but it includes minor fixes if that is all that is needed.

professional, but friendly. Knew what they were talking about and knew how to explain it so I could…read moreunderstand it. They were very methodical. They were careful with the other things in the room. They kind of people that were around probably in the 50s that our parents used to always talk about! I will be using them again.

I chose Anderson fire to rip out my old gas fireplace and replace it with a wood burning…read morefireplace. Kevin was super helpful In getting me set up with what I needed and the install crew was super helpful. I have had some issues with the door handle not opening properly and they have been super helpful in getting that figured out. I would highly recommend using this company.

We used Anderson Fireplace for installation of a new gas insert fireplace and I can't say enough…read moregood things about them! They were friendly, knowledgeable and had excellent communication. They didn't charge any extra costs like we got in bids from other companies for the exact same insert and their work was high quality. I highly recommend working with them and have already referred a friend.

The whole experience start to finish was easy, stresses free and organized. We had flip flopped for…read moremonths but in the end so hospital we went with HEARTHSIDE

Hearthside and Home is an awesome Resource for your home…read morefireplace needs! I had a beautiful gas insert installed 2 years ago and they've been a wonderful resource for questions that came up and for keeping it maintained. The products they offer are high quality and built to last. I appreciate that They're local and just so easy to work with, I cannot recommend enough!

CM Heating did an excellent job from the first person who came put and talked us through our new…read moreHVAC systems options to the installers and most recently, Tobin, who came out and inspected a potential problem I reported and provided a ton of great information so we can optimize efficiency and longevity of our systems. Everyone has been really great to work with. May 2024 - I finally scheduled our annual maintenance. They sent James out. He was fantastic. A wealth of knowledge, polite and professional. I signed up for the annual maintenance plan to save money. He made good recommendations based on my needs and concerns of my allergies. Much appreciated! 2026 update - our heat pump stopped working and needed replacement parts. I paid for them to send a tech to diagnose it and they followed through with the work which is under the 10-year warranty. Tech, Hagen was very nice and professional and made sure to answer all of my questions. Kudos to the office staff, Brittny, Erin and everyone who took my calls while I was eagerly waiting for parts & repair. They treated me very kindly and proactively communicated each step of the way. I hope that this fix lasts a long time, or at least until we upgrade to a newer, more environmentally friendly unit.

The salesman from CM Heating came out to quote a new heat pump and furnace. That same night, our…read morefurnace stopped working completely. I had to call them five times before they finally sent someone. Turns out the salesman hadn't secured the door properly, so the safety switch never engaged -- a super easy fix. We had a cold night with small kids in the house and they showed zero urgency fixing a problem they caused. Their quote was also the highest I got. I don't blame the salesman for the mistake, but the company doesn't stand behind their work at all. I'd never use them again and wouldn't recommend them to anyone.

There was a sporadic noise problem with one of the mini-split units on our heat pump that was very…read moredifficult to diagnose. Juan the technician did a great job of figuring it out and resolving the issue, which required multiple visits. All Points was more than fair with respect to the labor charge.

I had an overall good experience with All Points Heating & Fireplace. Ron came to my home within a…read moreweek of my phone call to do an estimate. Ron's pricing was competitive with other companies, and about 25-30% less than some of their more expensive competitors. Once I selected All Points, Christopher scheduled my installation of a Kuma wood-burning fireplace insert about a month later. The installation included a chimney cap and stainless steel chimney liner. Overall, the installation was done smoothly. I had one small issue with the fan not turning on, and Christopher sent his men out within a week to fix the issue. The Kuma product is an American-made hybrid wood burning stove with a catalytic converter. It is manufactured in Idaho by a family-run company, and I really like the product. I've enjoyed burning wood in the stove multiple times since purchasing it, and I'm confident that I'll be using the stove every Fall/Winter/Spring for many years to come. Thank you All Points for helping me find and install a good product for my home.

Friendly service. Quick and efficient. Had a regular chimney cleaning. Oscar had other…read morerecommendations for further maintenance but no pressure sales.

We solicited bids from four masonry/chimney companies to repair crumbling masonry caps and clean…read moreand tuckpoint our chimneys. We chose to work with Ed's Chimney Sweep and Masonry because we were impressed by the owner, Oscar's professionalism, expertise, and kindness. The project went smoothly from start to finish. Oscar and his colleague demonstrated an incredible work ethic and attention to detail - it's clear they take great pride in their craft. We especially appreciated the extra care they took to protect our landscaping and new roof. Oscar provided excellent communication throughout the process, thoroughly explaining each step and ensuring that all our questions were answered. Overall, it was a great experience, and we highly recommend Ed's Chimney Sweep and Masonry!

Green Bear was exceptional from start to finish. Shawn arrived when he said he would, explained…read morewhat was wrong clearly, and walked me through what he planned to inspect. He did exactly what he said he was going to do -- and ultimately fixed the problem the same day. The work was professional, thorough, and technically sound. While others had suggested replacement, Green Bear took the time to repair instead -- saving me thousands. I now have heat and confidence in the work that was done. I would absolutely hire Green Bear again and have already referred him to friends.

tldr - if it's related to HVAC, call the installer of your HVAC system if possible…read more I called Green Bear to take a look at an HVAC system (on second floor) that was leaking water on the 1st floor ceiling (due to AC condensation). They sent someone over, who didn't really open the HVAC system panel much. I didn't seem confident that this would fix it. But they recommended to fix the drain pan inside the evaporator coil box, which they said was much more expensive. For clearing the drain pipe and gluing a loose pipe, which didn't actually fix the main problem, they still billed me $300 - diagnostic fee ($99) + 1 hour ($199) - (there's a 3% credit card fee, but they accept checks) 4 or 5 hours later, there was dripping again. I ended up calling Bob's, they sent 2 technicians who knew what they were doing (they opened the panel properly), they found and fixed the issue - it did not involve replacing a drain pan. Bob's only charged me the diagnostic fee of $175 and did the job right (compared to $300 that Green Bear charged)

Wonderful service and Kirkland Fireplace came multiple times to fix my gas fireplace. They were…read morealways helpful in resolving the issues. Best service I've had for my system.

I called to see if I could set up an appointment for a rep to come to my house to give an estimate…read morefor a gas fireplace insert, to replace my inefficient gas log set. I was told in a condescending way that they do not do that because it would waste too much of their time going to so many houses to give bids. They told me to measure the hearth myself and come in to pick an insert from a brochure, as they didn't have many in their "showroom". I wouldn't know how to accurately measure or even assess the area for proper installation. I decided to go with a company I found on FB because they came and took an hour measuring, inspecting, and showing me choices, which I appreciate a lot and therefore will reward them with my business.