I took my West Highland Terrier in for illness with heavy panting and balance issues. So after giving them all the information about illness and symptoms they tell me the diagnosis would be $430 which I didn't think was that unreasonable under the emergency circumstances but then I get a call that they want to do blood work to see if they can find out the cause so I agree to the additional $295 including meds. They tell me he will be ready in 30 minutes so I get there about 30 minutes later and a assistant brings me my dog and leaves I'm thinking he's going to bring me the medication and explain things but after waiting I call them and ask where the medication is and they apologized for the oversight. I get the meds and head home with the material to read about what they found. They found nothing it was a mystery and they refer me to a neurologist . Now I have to wait till Monday and I have a sick dog that may not make it till Monday. He is actually worse than when I took him in. I should have waited to see my regular veterinarian. Hopefully he make it through the night and I get better results. It was a very cold experience. read more

Pure crap. My first visit was good this last visit was crap, doctor was crap, but they make money because their is only 2 night vets around. Not to mention over charging, charging for things not done, and my dog still got infected so not only did we get charged 1700 for nothing we took my dog to his normal vet and he had to redo everything. Which only cost 650........ read more

I am very impressed with the staff at this clinic. I was there on a consulting position and was quite pleased with what I saw. Everyone I met was kind, caring and you could tell had a passion for helping animals. I could tell how much they wanted to help everyone, and was disappointed when not able to assist a client, whether it be financially or otherwise. I would trust this clinic with the lives of my fur babies. read more

If I could give a negative review I would. My dog had a gash above his eye and under his lip and was bleeding quite a bit. They had me wait in a room and told me the Doctor would be with me in about 15 mins. Well 30 mins went by and I went to ask how much longer because I had been waiting for quite some time and didn't see any new people come in and the front desk lady responded oh it's going to be about 45 mins now. WHAT!? My dog just needed to have his cut cleaned and given some antibiotics to not get infected. It took them another hour ( and i'm not exaggerating) for them to clean his cut!!! Also be prepared to be very ripped off. I paid $210 for them to clean a cut, the visit, and antibiotics. WORST ANIMAL hospital I've been to in my entire life. Don't take your fur babies here!!!!! read more

After breaking many laws to drive my bff (nascar style) and her bleeding Weiner dog 35 miles through wine country after being turned away from a closer vet that had just closed... we ended up at this hospital. The reception desk was nice enough. They took him from her arms and we both just sort of collapsed. We were brought into an exam room where we waited for about an hour to hear if he was still alive. A girl entered the room with an invoice. She said he had deep wounds (he was in a fight with her other dogs) and it was going to cost well over two thousand dollars to patch him up. My friend was so distraught she agreed of course but told them we had both jumped in the truck without our checkbooks. They INSISTED it be paid in full before they would touch him. We explained her ranch was 35 miles or more away and asked if she could bring it in the morning when she picks him up. NO. Could we drive back to the ranch so I can get my car and drop off the check on my way home tonight? NO. Could we leave and my friend will come back with her check and I will go home? NO. "One of you has to stay here". What if she leaves her license (it was already in her truck) NO. We begged and pleaded. To top it off my friend has cancer and had just received a treatment and was totally exhausted. They didn't care. She had to scrape up 400 dollars to give them just to leave and come back with her checkbook but told us they wouldn't touch him until she came back and if he dies oh well..... GUESS WHAT??? When she returned to the hospital and finally saw her dog his cuts had closed off and he was well enough to take home!! She had her vet look at him the next day and he was going to be fine. No stitches. Doing quite well indeed. If you had the fortitude to make it through my story... heed my warning! This place is a RIP OFF. read more

We took our 9 week old Ragdoll kitten to this office for the first time because our normal Vet, Vail Ranch was booked and with his symptoms and given his age we didn't want to wait. He was having respiratory issues with bilateral eye drainage. He was diagnosed with an Upper Respiratory Infection and was given 5 different medications to treat him. 3 oral and 2 for his eyes. This office gave us 3 of the 5 and the Vet Tech said, " I think you can pick up the other two medications at a local pharmacy around here like Walgreens." "I think". First time I've ever left a Vet office and was not given all the medications to treat my pet. I spent the next two days trying to find a pharmacy in my local area to include outside of my local area and no one had these medications. I was in told by the Vet Tech, Desiree again that I could call a pharmaceutical delivery service she recommended and they would be able to get the medication for me. When I called I found out it was going to take 5 to 6 days to get those medication's to me to provide to my pet. When I questioned the office with these issues they didn't seem to care and Desiree spoke to the on-call doctor at the time I called, Dr. Auyeung which she said the other two medications weren't really needed. So my first question was, if they weren't really needed then why did the original doctor prescribe them??? I made her aware I need to talk to the original doctor that saw and prescribed these meds. When Dr. Petrucci called I questioned this and basically got excuses and the runaround for about 10 minutes on the phone. I feel this office is more concerned about getting their payment in hand and less concerned about the well being and care of pets. Again, this is my opinion but if I had to choose I would definitely not choose this place to take your sick pet to. There are too many good veterinarian hospitals/clinics in the Temecula area to take your pet to where you'll see an actual doctor and actual staff that care about the well-being of your animals. This was our first visit and will definitely be our last!! read more

Disgusting.. I would never recommend this place.. We brought our 10 yr American bulldog in for an emergency situation, severely attacked by another animal. Paid over $500 for them to clean up his wounds.. When we picked him up for transport, they handed him to me with a rope leash, near his lacerations, which were not bandaged.. And offered no help when they saw us struggle to get him in the car. They also never gave us the pain medication or antibiotics we paid for to get him comfortably to the real hospital, that took care of his surgery (for less than $500). Absolutely disgusted with this place. If you care about your pet, you will not take them there. read more

Came in terrified with my father's dog bleeding through her urethra, I was afraid for our pet's life and left sure she would be ok. Couldn't be more grateful for all staff on duty. You can tell they truly care. Rose was loved and cared for all night until I transferred her in the morning, and she is happy and healthy back to herself now! :) They even called a couple days later to make sure she was doing ok! If you ever have an emergency outside your vet's regular hours don't hesitate to call! read more

HORRIBLE. If I could give "0" stars I would!! My little bulldog girl went into labor early. Went here in hopes of having a C-section. She had been in labor for over an hour and wasn't passing any puppies. The vet checked her out and probed her. Said she felt a head and minuscule movement during one of her MANY contractions. Told me that the C-section (which is the common form of birthing for bullies) was and ELECTIVE surgery?!?!?! She wanted her to try on her own, she's had a puppy stuck in her last litter and didn't seem to care about that. Didn't seem to care about the puppy that had been in the canal for an hour either. I will NEVER go here again!! Only thing on their side that was positive was the price ($10 cheaper than their competitors). Because of this PLACE, my dog's life has been put in jeopardy and I now have dead puppies. THANKS FOR KILLING MY PUPPIES!!!! read more

When you are going through a tough situation with your fur baby, the last thing you need is for someone to not show any compassion. But thats what you should expect from them. Or at least the receptionist. Cold and just careless. read more

Had to take our 1 year puppy in for eating a bee and had a horrible allergic. We called first and they helped determine if we should bring her in. They were quick to get her back and give her medication. Very clearly explained things, she did have to stay overnight. They took multiple phone numbers to reach us at in case it was needed. Pricing is what I would expect of an emergency clinic. The only reason I am not giving 5 stars is they aren't overly compassionate, all business. A little more compassion in a life threatening situation would have been nice. read more

Came in late in the night and they were very nice and caring, super helpful and did not push pricey procedures. Really appreciate it!

We have had the need to use this facility twice - once for the aftermath of a dog fight that got infected and regrettable, several months later to put our old girl dog to sleep on a holiday weekend. They were polite, caring and professional in both instances. They have a room with a couch where owners can sit while the pet is put down. They were very caring and sensitive. We have 4 other dogs and we've decided if/when the time comes we will go to this clinic. Prices are in line with a regular vet . read more

Great emergency clinic, wait wasn't too bad for a Sunday and they admit you based on emergency priority as well. The vet was very knowledgable and helped us out after our dog was attacked by our stupid and trashy neighbors' pitbulls, and broke some ribs. They gave us the breakdown of what needed to be done, including a low and high price estimate (whether operation was needed or not) and they ended up solving the problem charging us under the lower estimate. Very helpful, and do not try and overcharge you, they do what is necessary. I live in Fallbrook, but will be coming back here for future emergencies. read more

OMG.......Clean, Ready, First Class. Have the CUTEST Hot Dog in the WORLD. -Frankie. After returning from a Day Trip to Beautiful Julian, we noticed Frankie was NOT moving his neck. Sore, and walking funny. With Wiener dogs that is a Concern...off we ran (was in tears all the way I love this Frankie so much) not knowing a thing about this place........From Los Angeles.......new to the area. Professional, CLEAN, Kind, and the list goes on. Frankie is my true Buddy, I owe it to this little guy to take First Class Care of him. Frankie asks nothing of us.....and what this little ok ok Sausage gives to our Life is Priceless. That is what Emergency Pet Clinic is Priceless. Oh yeah, he was just stiffed necked. Got a shot , follow up meds, and was told to LOVE him with all our hearts. read more

I arrived after midnight with my very sick dog. So grateful to their caring staff and Dr. Fang is an excellent vet. He is compassionate, determined and figured out quite quickly what was going on with my dog. The prices were reasonable and I very much appreciated them not pushing a lot of unnecessary things. So glad I did not go to CVS this time. I am sure it would have been 4 times more expensive, and I probably would have paid for a lot of unnecessary things to get to the same outcome. read more

Very helpful staff. Our dog was well cared for overnight. If ever we need Emergency care we'd return here.

Never has an emergency clinic gone so far above and beuond for my pet. I had to rush my little guy there in an emergency several months ago. The doctor did everything in her power to save our sweet boy. She wasted no time in the attempt to stabilize him and once her was somewhat stable, she layed everything out on the table for us so we could understand what we were up against. I am eternally grateful for everything they did. It's not my first go round with an emergency vet, and while they aren't cheap... they are for more reasonable than the local competitor and proved they really are in it for our furbabies, not the money. In honor of my sweet little dude, I thank you from the botom of my heart for putting your all into helping him when he needed it most. read more

Amazing service! We had gone to the emergency vet in Murrieta and they were horrible. Not even an hour after leaving that vet our dog died... we called this vet and they were so compassionate and caring. Met us outside with a cart and took great care of our dogs body. They gave a private room for us to say our last good byes, and took care of all the paperwork. Thank you again for helping though this horrible time. Only wish we would have came here first instead of the other place. read more

The people at this clinic are amazing! i had to take my dog to the clinic for a hurt paw and i ended waiting because 3 poisoning cases came in so the doctor and clinic comped me the exam fee and just had me pay for my dogs medications. I have been to this clinic multiple time and have had nothing but amazing service from the front desk ladies, vet techs, and doctors! i HIGHLY recommend this clinic! read more

Came here awhile back when our pup had parvo and they were really helpful... that time. Came in tonight with the same dog months later for a cut on his head. Originally told us he needed to be stapled for $450 which we were okay with until a hour later they came out and told us he didn't need to be stapled and that the cut wasn't that bad. which you would think would be exciting news right? Yeah would've been if they didn't still charge $438. FOR WHAT!?!? Oh yeah and they injected pain meds into him which would've been fine if they actually stapled his head!? Otherwise he was fine! So now I'm home with my high dog who's clearly very uncomfortable because of the pain meds and an open cut on his head. $438 for a pain injection he didn't need and some take home meds. read more

Great place. I brought my chihuahua in when she was attacked by a pit bull! They were so kind and soothing at such a traumatic time. Staff was the best. So great knowing they are in Temecula read more

I would recommend this emergency clinic for any pet emergency!!! Dr Pace was professional and amazing. Although the outcome was not what I would have hoped for, he was honest and reasonable with us. As busy as they were, I never felt liked I was rushed or taking up their time. I felt like everyone there truly cared throughout the whole process. Dr Pace is number one in my book and a great vet. read more

I had go bring my 14 year old Chow mix in to be put to sleep. Wasn't the easiest thing to do....not the most enjoyable. From the time we walked in, we were greeted very nicely and with compassion. They let us spend as much time as we wanted with her...we were there for a good hour. 30 min before they did it and 30 min after. The vet, Dr Tedder, was very compassionate also, explained what was going to happen. I wanted her to go peacefully and easy...not in pain. And that's exactly what she did. Thank you Dr Tedder and staff for such compassion. I would recommend this pet clinic. read more

On the night of July 4th, our two dogs managed to assemble an operation of their own and jump onto our kitchen counter and proceed to eat an entire box of double chocolate muffins. We immediately called EPC and informed them of the situation. They informed us to bring them to the clinic and took them in within 15 minutes of arriving, as poisoning is a high priority. Although the location was very busy that night, we were extremely pleased with the staff. They were very calm, professional, understanding, and carried themselves in an upbeat and positive manner in this stressful and possibly negative environment that is the emergency pet clinic. Our pups were treated throughout the night and we were kept updated throughout the long hours. We were fortunate to take them home early in the morning after they were treated for poisoning and happy to say that they recovered quickly. The office even called later that day to receive an update as to how our pups were doing. Very friendly and professional staff on a busy night! read more

We had to go through one of the hardest decisions we've made in helping our beloved Sophie girl pass on. They handled it with a lot of care and sympathy. We have been there with our other pup that was pretty ill and they did a fantastic job with her without trying to gouge us financially like some other local clinics. read more

My cat wasn't feeling good on Easter. I called a different emergency vet to ask about pricing. I had worked at a veterinary office for years and had an idea what needed to be done and they refused to give me any pricing despite me explaining I wasn't asking for a complete quote I just wanted prices on a few test. I then call EPC and the receptionist gave me specifics on the cost of an office visit, fluids, and fecal test. I appreciated their transparency and knew that other charges may incur. There were some very serious emergencies so we had to wait a bit but the staff continually kept me updated and my cat although not feeling well was stable. The doctor went over different options and we put together a treatment plan within my budget with no pressure from the doctor or staff. As someone who's worked in animal healthcare I appreciated the professionalism and care. Cheerio is feeling so much better! Thank you! read more

It was worse than bad. First, I want to give credit where it's due; the receptionist and the nurse were nice. It's the vet, who was either a crook or incompetent, or both. I didn't get his name, but it would be easy to recover. He was the vet on staff on the night of 10/2/2017. He looks in his late 20s - mid 30s with cleanly shaved head. Our dog ate something poisonous and got very sick, refusing to eat or drink and developing a fever. We made her vomit twice. After that she appeared to start feeling a little better, although she developed a light diarrhea. Still, we were scared and rushed her to this clinic. The 'vet' (I wouldn't trust him with a broom) took a brief look at the patient and suggested she probably had an "inflamed uterus." He then offered an X-ray and blood work to rule it out. He decided it was beneath him to explain to us, how vomiting could make a dog with inflamed uterus feel better. He just claimed she had a discharge from her vulva. He also felt it was beneath him to clean under her tail, because if he did, he would've seen it were traces of the diarrhea that we left unclean for them to see. That is, if this 'vet' knows the difference between dog's vulva and anus. Finally, the 'vet' saw he couldn't sell us his bogus X-ray and blood work for the 'inflamed uterus' that, as he warned us, could lead to our dog's death by the morning, i.e. in 9 hours. (The dog had normal (!!!) temperature at the time of this 'vet' appointment, as documented by the nurse. We suspect the 'vet' wanted also to sell us spaying once he would 'find' an 'inflamed uterus'). Then, he made a last ditch attempt to sell us at least something and offered an anti-nausea shot. We told him at least twice that WE had made our dog vomit on purpose! Yet, he refused to give us the only thing we asked of him - pills of activated charcoal. We picked them up on our way home at a CVS. Our dog completely recovered by the morning and feels just fine with her uterus and vulva as they are. The clinic though could only rip us off for the $79 exam bill. Such behavior on the 'vet's' part is low beyond the pale. It's an emergency clinic, where people come in dire circumstances, and to prey on them you've got to have a mind dirtier than our dog's diarrhea. No, not all vets are like this. Our regular vet (also in Temecula) is terrific. read more

I highly recommend. This is a very nice clinic, the staff and doctor are so knowledgeable and kind. 10 Stars!

I was very pleased with the care and follow up after they took care of my dog due to cluster seizures. I hope to never go back but if I ever have a pet emergency again I will definitely head over to this emergency clinic. read more

the dog was taken in by my wife sherry McFarland she was asked to.leave and never come back I.will have our vet contact you how the hell you going to make right big promise from a bad place we use north orange vet clinic in fallbrook 7607282244 go head and call them we told them all about your moeny hunger joint have a great day read more

They are compassionate people and don't try to push services on you. Great energy. And take their time with you.

We have been going here for years and have had a good experience. We've brought our dogs, our cats, and even one of our chickens. We were at the clinic 2 nights ago for what appeared to be an allergic reaction, and our dog received 3 shots to treat her swelling and hives. They even followed up the next night to check on her. My only concern was that they took our dog to the back to administer the shots, and I have never had other vets do this before. But they treated our dog and were friendly and compassionate. However tonight we took our dog in for shaking, heavy breathing, and crying when she moved, (about 48 hrs since our last visit) and we walked out even more worried and confused. This was our first time meeting Dr. Laurel Cain, and I will not go back and see her a 2nd time. We have an 85 pound American Bulldog, that is clearly in pain, and cannot be easily or gently picked up and placed on the examination table. But she was adamant that this must be done. I'm sure there's an explanation, but we were not asked to do this 2 days ago, and our dog is in pain. Then, immediately she said "I assume you're referring to heavy breathing at home, because she's not breathing heavily now." We had just been watching her quick heavy breathes on the floor, and now we had just placed her on a cold table and she was clearly shocked and in pain. Dr. Cain was dismissive and slightly defensive when we asked questions. Maybe 3 mins later she said our dog seemed fine, but they could run more tests and she could get me a quote. It's important to note that I had intentionally not asked questions regarding our visit 2 days prior because she was already defensive and I didn't want to seem accusatory. But at this point I had to ask if it could possibly have anything to do with our prior visit. Her response made it seem like I was crazy for even thinking that. I honestly thought she should have already addressed it on her own, since it was the 1st thing I said to the vet tech and the receptionist desk. But no. So, do I want that quote for a bunch of random tests, none of which you want to name or explain? No. I asked for a copy of the medical records, paid our visit fee, and left. I'll go to our regular vet in the morning. I'll also call before I visit ECP again and make sure a vet other than Laurel Cain is available. read more

My indoor-outdoor cat came in from outside 9PM Saturday night with a BLEEDING and red eye. He was shaking in pain and I was freaking out. I had never even taken him to a vet before. Found this clinic via the googles and was very happy with the visit. The young woman at the desk was very friendly and efficient, as were the technician and vet. The staff were very friendly and gentle with my cat. The cost for the visit and four different meds (turns out he scratched his cornea) was much more affordable than I had anticipated. Thank you so much for taking care of Dexter!! read more

Brought in my puppy for parvo. Staff and doctor were very knowledgeable and nice. They saved my pups life. Thank you EPC!

Unfortunately we got a small puppy that had a horrid start to life. He was 6 weeks old and was taken from his mother the day he was born. The sweetest little guy all of two pounds. The third day we had him he got very ill, He had parvo. Come to find out the most deadly thing he could have gotten and shouldn't have stood a chance for 24 hrs let alone 6 days. All of this during Covid-19 so we werent able to see our little guy until the end when we had to say good bye to him. I'm not sure how my family including myself got so attached to him in such a short time but we did. It was the longest week having him there and felt like torture but the staff here from the front desk girls who all knew us by the end to the vets that were amazing to us. We called several times a day and night they never got frustrated not even when they were slammed busy. They explained everything in detail . This disease is a rollercoaster one second he's better the next he's not and still they were great with us while trying to save him. They would hold him and love on him, they even would FaceTime with us so we could see him. Last night my heart broke saying good bye to him but I know having him there was the best chance he had, his little body just couldn't do it. They called and set us up an area to say good bye. I can't thank this team enough for the compassion they showed my family. They worked with us on our bill and showed everyday how much they care about their patients. I hope your outcome is different then mine but if someone can help your baby it's Dr Pace and his team. read more

Beware of this so called pet clinic! They are a complete joke! My dog who had a deep opened wound on her neck was taken in at 3pm, we were told that she would be out of there before 6pm, however we never got a call. So I gave them a call around 6:20pm and my dog still hadn't had her blood drawn or x-rays done. I told them that if they were going to take any longer to take her in, to let me know, so that way I could take her to another hospital, but they said they were going to take her into surgery. I gave them some more time to finish. Hours passed and I still don't hear from them, next thing you know I get a call at 3am saying surgery is done and I could pick up my dog. I was livid at this point! How is it possible that my dog has been there for 12hrs?! And to top it off I was not getting any updates and they were not forthcoming about how long it was actually going to take. I could have taken my dog elsewhere, but instead this hospital preferred to keep her and disregard my wishes. This place is just in it for the money! Do not waste your time by bringing your per here! Pets deserve more than what they have to offer! If you do decide to risk your pets life by bringing them here, make sure Timothy does not help you, he is so ill-disposed! read more

On Tuesday night we took our pup into this clinic because he was having difficulty breathing. We were at this facility from 9pm to 1am... it took an hour before a tech even did a general assessment on him and probably 2 hours before we saw the vet. My real issue with this clinic was with the doctor/vet that handled our dog's (Rocky) case. Dr. Cain may have ordered the right tests to diagnose our dog but her attitude and the way she spoke to us conveyed no empathy or respect. She was downright rude and belittling us. As a nurse, I was appalled by the way she chose to speak to us. It turned out that Rocky had pneumonia and needed to be transferred to another hospital (side note, we were transferred to California Veterinary Specialists in Murrieta and they were amazing!!!). I hope that Dr. Cain sees this review and will reevaluate how she treats her patients family when they are going through a very scary emergency situation. This was our conversation: "Your dog needs to be transferred to a different facility for oxygen therapy"- Dr. Cain " Okay we will do whatever he needs. Do you know how much that's going to cost? Could I get some sort of estimate so we can prepare for that?"-me "Oh we can't say how much it would cost. How much are you willing to spend?" -Dr. Cain "Well I don't know. We want our boy to get better... Do you think it's going to be like another $500 ?" I asked this amount because we had spent almost 600 for the diagnostic tests with her. "If you can only do $500 then there's no point in transferring him" -Dr. Cain "Well if he really needs this treatment then we can obviously spend more. I just literally have no idea how much it's going to cost." -me " He is in critical condition. We could send you home with antibiotics but there's no guarantee he'll get better because he isn't getting enough oxygen." -Dr. Cain " Well then we obviously want the treatment. We could probably do another $2,000." -me "Oh well if you can spend that much then we'll transfer you!" -Dr. Cain There were times during this conversation where I was choked up, crying, because I was worried about my sweet puppy to which she'd blankly stare at me and say, "I can't understand you." There were no "I'm sorry's" or "I can see this is very hard for you, I'm sorry for what you're going through." .... NOTHING EVEN SORT OF EMPATHETIC. It was ridiculous. By that point I was so glad they couldn't take care of our dog so that we could get transferred to a much better facility. During our stay at CVS they always communicated to us exactly what was going on with our Rocky. The staff at Emergency Pet Clinic couldn't even get an oxygen saturation on him. I only wish we had gone to CVS first. I'd like to say that there are probably other good veterinarians at this facility. But if you're worried or upset about your dog's condition then I pray you don't have do deal with Dr. Cain. read more

Excellent service, in the Temecula facility, from receptionist to veterinarian. The staff made us comfortable during a very difficult time. Even though the event was very sad the experience and compassion we received made our decision a little easier. read more

Borderline negligent and lack of care. My pet's third visit there was HORRIBLE. Wasn't even offered to be seen RATHER I was offered to buy a cone and ushered to have her seen by "regular" vet... AT 9PM. I took her there because all of a sudden, she started to lick and chew her cast off uncontrollably. While this may be normal, it may also mean an infection or something else... Her first visit was due to a broken paw, which ended her in a cast. Was advised to have it re evaluated by either them or vet. She doesn't have a vet yet, so i took her back at 2 weeks. GREAT experience, was advised to have it recheck and re x-rayed at 4 weeks from initial fracture AGAIN with them or vet. Four days before she's do for recheck and X-ray, I take her back for change in symptoms. Like I said above, was ushered to follow with vet because they 1) "don't do routine care 2) I was told to f/u with vet DESPITE reading the instructions over that I had the choice between them or vet... 2) "RETURNING CLIENTS GIVE THEM A BAD REP" and "those" need to f/u with vet. For shots, etc. Again, primary care. 3) they "try" to reserve their time for REAL emergencies 4) every time I return they will keep charging me. WHO CARES ABOUT THE COST? I care that my pet is taken care of! Plus she's not there for shots or routine care. I'm there because Im concerned with new change and followed the instructions given to me by the vet who saw her last. WHATS THE POINT OF PROVIDING THEM IF UNABLE TO FOLLOW THROUGH? All this said by the medical assistant, the vet didn't even come out. Disgusted with the way this was handled. NEVER going back again. read more