What an amazing experience it was buying my first car! VJ is exceptional, truly great to work with…read more I wasn't sure what car I wanted at first so he helped me look through so many options, and was so patient with me through the whole process. I never thought that the car buying process would be so easy but thanks to VJ it was completely headache free!

I had a great experience working with VJ at Monterey Car Company! I have had a series of bad luck…read morewhen it comes to cars over the last several years. The most recent one I overpaid for a used car with way too much mileage on it. The bleak outlook that I was facing was that the car had drained most of my savings and that my credit was not the best. With $13,000 left to pay on the car, I feared that my only hope was to trade it in at the shady used car dealership to get another car that wouldn't last the duration of the loan and get further and further into debt. With my negative equity in tow, VJ sought to find the best and most affordable solution for my predicament. The first car we looked at, the bank wanted 6 grand down which there was no way. So VJ sat the salesperson down and found a fully electric car that had a rebate that would absorb all of my negative equity... The only problem was that upon investigation, it would make my insurance skyrocket. VJ then asked for a couple days and he researched and found the perfect little Toyota corolla hybrid through a contact at a dealership in Santa Cruz and off we flew that same day. We were able to get the terms negotiated and the bank to approve the lease within hours. This was the best and most efficient way of acquiring a new vehicle. I don't know a lot about cars and tend to take sticker price without negotiation since to me if they are asking for it then that's what I have to pay. It was a relief that anytime the sales person asked or told me something that I could turn to VJ to explain it to me better or strong arm as needed. I have already started recommending his services to coworkers and will most definitely reach out when I am ready for a new leased or financed car.

I took my Chrysler here, what a great service manager and service ! Thank you my car runs better !read more

*I wrote to long of a review so AI was used to pair it down. I have a detailed 3 page…read morereview/timeline* Two experiences -- and a two-month follow-up ordeal -- sealed my decision to never return. JANUARY - OIL CHANGE: I had an appointment and waited 20 minutes before anyone acknowledged me, while a manager sat visible in his office. After a delayed check-in, I was told it would take about an hour. Two hours in, my truck hadn't moved -- everyone had gone to lunch without telling me. I finally got it back 3 1/2 hours after my appointment. I gave them the benefit of the doubt and didn't write a review. FEBRUARY - TRUCK WOULDN'T START: AAA towed it in for a ~10 AM slot. By noon the mechanic had just pulled it in. Diagnosis came end of day; no one could get the part. Communication was like pulling teeth -- texts went unanswered, calls unreturned. Jason, seemingly the only service advisor, was always upbeat when he did answer. He's clearly overworked, and I genuinely appreciate him. The cause: a fried receiver box from a known, widespread rear glass leak. An extended warranty exists for '19-'21 Rams -- mine didn't qualify. Fine. But the warranty department took until Friday to deny a claim I'd called about on Monday. When the truck was ready, I waited 5+ hours for a shuttle that was supposed to come "within the hour." The truck was returned in an awful state, see pictures. Everything on the floor was pulled from under the seat, tossed around, and walked on. Then their key programmer broke, so I had to return Monday for my second key. THE FOLLOW-UP (February-April): Two months of unreturned calls and unanswered messages just to get a second key programmed. In March they told me my previously working fob was now broken -- their problem, not mine. By April, management offered a 60/40 split on both the sprayers and the key. Hard pass. I came in with two working key fobs. On April 15th I finally reached the Service Manager, Carlos, who was unaware of my case but resolved it quickly. The 16th was the first time I've ever seen two employees at the front desk. Bryan greeted me immediately, Carlos (the new manager) came out personally, and I left with two working fobs in 39 minutes. That visit alone would be 5 stars. FINAL NOTE: Rather than pay ~$300 for the sprayers, I pulled the hood liner myself. A hose had simply come off -- also during a prior dealership visit that had already destroyed most of the liner. My sprayers work fine now. I hope Carlos runs a tighter ship. I won't be back to find out, and I wouldn't recommend you find out either.

Ok second car I have purchased here !!! I love my 2020 Hyundai Ioniq It gets 52 mpg !!!! I…read moreliterally am over the moon with this car!!! The best dealership ever !

Introduction: I…read morerecently had the pleasure of visiting the team at DRIVE IT, a local used car dealership in Marina California, and I must say, my experience was nothing short of exceptional. From the moment I stepped foot onto the lot, I was greeted with professionalism, transparency, and genuine care. In this review, I want to highlight the aspects that made my experience at DRIVE IT truly remarkable. The experience was similar to what you would experience at CARMAX but right here in Marina. No pressure, check out the inventory, test drive if you want and make a purchase if the time is right. Impeccable Customer Service: The team at DRIVE IT goes above and beyond to provide outstanding customer service. From my initial inquiry to the final purchase, they were attentive, patient, and eager to help. The staff members were knowledgeable and answered all my questions with clarity and honesty. They genuinely listened to my needs and preferences, ensuring that I found the perfect vehicle to suit my requirements. Focused Inventory: DRIVE IT boasts a focused inventory of used cars (less than 100K miles), offering just the right amount of makes, models, and price points. I was pleasantly surprised by the selection available, which allowed me to explore various options and find the ideal vehicle for my lifestyle. The cars were well-maintained, clean, and accurately represented, instilling confidence in my purchase. If you have a specific car in mind and don't find it on the lot, simply let the team know what you're looking for and they may be able to find it for you. They're willing to go the extra mile. Fair and Transparent Pricing: One aspect that truly stood out during my experience at DRIVE IT was their commitment to fair and transparent pricing. The dealership provided competitive prices on their vehicles, and there were absolutely no hidden fees or surprises during the negotiation process. I appreciated their honesty and felt that I was getting a great deal without any unnecessary haggling. Thorough Vehicle Inspection and Documentation: Before finalizing the purchase, DRIVE IT ensured that the car underwent a comprehensive inspection, giving me peace of mind about the vehicle's condition. They provided me with detailed documentation of the vehicle's history, including maintenance records and any past accidents or repairs. This level of transparency reinforced my trust in the dealership and the quality of their cars. After-Sales Support: The dealership provided me with incredible after-sales support, such as guidance on servicing, warranty information, and future maintenance needs. Their commitment to customer satisfaction extended beyond the point of sale. I've never experienced anything quite like this in the used car realm. Conclusion: I wholeheartedly recommend DRIVE IT to anyone in search of a used car dealership that prioritizes customer satisfaction, integrity, and professionalism. Their exceptional customer service, focused inventory, fair pricing, thorough vehicle inspections, and after-sales support make them a standout choice in the local automotive market. My experience with DRIVE IT was genuinely enjoyable, and I am confident that others will find the same level of satisfaction when choosing to do business with them. We are lucky to have such a gem right here in Marina, CA.

We recently bought a car from Sal's auto sales and let me tell you the customer service there is…read morebeyond five stars they go above and beyond we didn't have all the money to put down and they held the car for us with a deposit until we had it all which was 3 days. Then the day we went to pick it we didn't have a way of getting there so they came to pick us up so that we could go sign the paperwork. They negotiated a good price brought it down about $1000. I mean there's just no Words that could describe the customer service it's unbelievable just amazing! Nothing nothing I've ever seen or experienced and I've bought many cars in my life all from car dealers at the auto mall and none of them beat Sal's auto sales. I totally recommend them 100%.

Made an appointment to purchase a vehicle. They postpone my appointment because of weather. I…read morearrived and took the vehicle out for a test drive. Walked inside and started the deal. Someone else walked in and said they wanted it and the owner decided to give it to them, because they knew each other. Very disappointed in how unprofessional the whole thing was.

Wow. Lexus Monterey did us a true solid…read more I shopped about 20 different dealerships as I normally do to find the "Needle in the Haystack" best price and Kameron Cale and his manager Dhiya Albarati got us the most amazing deal AND delivered the car for free to San Jose. Incredible effort and service going above and beyond to make us happy. HIGHLY HIGHLY HIGHLY HIGHLY RECOMMEND!

I had such a wonderful experience with Lexus Monterey and working with V was such a pleasure. He…read morewas patient, honest, and clear throughout the negotiation. There was ample communication, efficient with the sale process, and worked with my schedule and logistics to make my dream of owning a Lexus GX a reality. Thank you so much to V and the sales team at Lexus Monterey for such an exciting and positive experience!

I had the pleasure of being assisted by Ryan, the service advisor at Mercedes-Benz in Monterey, and…read moreI had a great experience from start to finish. When I walked in Ryan greeted me, he attended me after he finished up on a call. Ryan provided excellent customer service, was very professional, and made sure everything was clear and straightforward throughout the process. I had a code appear on the dashboard the night before I scheduled my appointment. I was pleased to have been able to schedule an appointment for the following morning. What I appreciated most was the fast service; they provided me an uber to work and also picked me up when my vehicle was ready. The overall service was satisfactory, and I left feeling confident that my vehicle was in good hands. The complimentary car wash was nice too! If you're looking for a smooth service experience at Mercedes-Benz, I highly recommend Ryan.

My son was looking for his first car and we found a 2025 Honda Civic Sport that Mercedes-Benz of…read moreMonterey had for sale. Called and spoke to Patsy Yates and went down to see the car. Patsy met us and showed my sone the car, took him for a test drive. The condition of the car was excellent, pricing was great and financing was very easy to work with! Couldn't have made it any easier to complete our purchase! My son is ecstatic about his new car and I definitely recommend seeing them the next time you are looking for a car to purchase!

My favorite place I've ever taken my Subaru to for service!…read more I've been coming here for years and cannot say enough great things about the guys in the service department. They are welcoming, down to earth, explain things, timely and efficient. Matt is usually my go to but have to shout out Gibert, Jacob, Rudy and newest associate Abidin who did a great job assisting me with my oil change and rotation. The prices aren't outrageous and they tell it to me straight when it comes to repairs needed for my car. In addition, I've had last minute issues and always get me in ASAP. Thanks Subaru Service, keep up the great work!

This review is a year overdue. After having had my car 14 years I had to get a new one. I asked…read morecoworkers how they felt about Subarus and heard nothing but good things. We went in not knowing what I was looking for. Test drove an Impreza and was sold! Went to finance and got approved relatively quickly, I have excellent credit which doesn't hurt. Drove off in my new car the next day, they had to source it from a sister dealer. They offered me a fair price for my old car that was shot, made transferring my custom tag easy too. Service is open on Saturday which is super convenient for services. I'm a happy camper, thank you!!

We had a fantastic experience with Oscar, the BMW tech guy who spent a quality 60 min explaining…read moreall of the tech nuances of the 2025 X3-30. He walked us through each of the key apps and also helped us set up our phone BMW app to our settings. Oscar explained things in a clear and concise way and was patient in answering our questions. Kudos to Oscar. He represented Monterey BMW extremely well.

Broken promises and incompetence... At every level. We saw a car online and called them to ask if…read morethe car was available and ready, we were ready to buy and we didn't even want to negotiate the price, so the whole process should have been done quickly. I also had a pre-approved loan for the total in-hand and ready to go before we walked in. We got trapped in the dealership for a total of 4 hours, they made us sit in the lobby for over 30 minutes waiting for nothing before any paperwork showed up. Something that should have prepared while we were making our way over. After telling us how much they appreciate the service of our military members, they then let us know that they will not accept checks from Navy Federal Credit Union. We were forced to go with one of their lenders, even though I already had the check in-hand. That would have been nice to know before I already spent an hour in-store! So I had to take an extra hit on my Credit when really I should have just walked out. Luckily my credit score is high enough to take it. We sat for an hour waiting for them to find a loan for us, and we got a lot of rejection letters only because we ALREADY HAD THE DANG CHECK FROM MY BANK so of course new lenders aren't going to want to accept to give a second loan to someone! Whatever, we had already been there for so long, I was not leaving without this car at this point. We then sat there for another 90 minutes while they "finished the paperwork..." but didn't give us any idea of how long that would take so we could have used that time to do something other than sit there and do nothing! (This is hour 3 of trying to entertain our kiddo while we wait by the way). After that 90 minutes we went into some other guy's office and re-hashed all of the information from the past few hours all from scratch. It should have been an email or that other guy should have been present the whole time! He was just walking around the store we saw him several times just strolling! At the end of the transaction when everything finally went through, Walid, the salesman, said we would have to wait another 30 minutes for the car to be detailed. WHY in the last 4 hours was the car was not cleaned?!?!?!? Crazy. After we walked out we discovered that one of the two keys had a dead battery. I asked Walid if he could help get us a new key battery and he said he would "look into it." Fine. I waited a month and then emailed him about it, and he replied over two weeks later saying that he would ask the parts department if they had a key battery for us. It has now been six months and we haven't heard from Walid or BMW at all! All of their claims about caring about their customers are false. They got their money and now they have no interest in continuing to provide service, even after they say they will.