I had a window treatment done by Empire a few years back. It was a bamboo type roll up shade but they put a thin backing for privacy which I wanted. The window was my front room. It is a larger center window with 2 smaller side windows - nothing huge - but Empire charged me $1000.00. Recently the backing on the middle window was tearing so I called Empire. On Oct 30 a repairman came out but couldn't fix it so it had to be taken to the shop. I paid $60.00 for this plus another $60.00 to be paid when it was returned which I was told would be in about 2 weeks. It is now a month later and numerous calls have gotten me nowhere except a lot of "sorry" and promises of someone calling me back which doesn't happen. My emails received the same responses of "sorry". I have this paper shade they put up for me as a temporary but I don't have my window treatment or any answers from Empire. I want my window treatment back and want it back repaired. I have been more than patient during this ordeal but now it has become more than ridiculous and I don't know what to do anymore. Phone calls and emails do no good. I would NEVER recommend this HORRIBLE place to anyone. WORST experience. My advice if you want window treatments is to stay away from Empire and go anywhere else. It's Dec 4 and still nothing not even a return call. read more

From the sales person to the installation everything went great Very happy with Empire and would highly recommend them read more

I was a little apprehensive when the 8:30am start time got pushed back to noon, and then the guys couldn't find my place... but once that was ironed out and they were actually in my vicinity: the experience was wonderful. Two dudes knocked out a wood laminate floor faster than I would have thought possible, and it looks BEAUTIFUL. Rough start, but I couldn't be happier with the final outcome. read more

They came to my house to quote two rooms and a hall. They gave me a great price and ran my credit card and then realized that they only quoted one room. The correct quote was $600 more so we said we were not interested. They canceled the order and assured me my card was not charged. Of course it was and now they won't call back to refund me. read more

Crooks! -estimate is not an estimate. It's a full blown 2 hour sales pitch tainted with every sales trick known to mankind (yes, I initially fell for it) -1/2 price promotion is a bait and switch. That offer only applies to the most expensive carpet... Which is of course double the price of everything else. -next day delivery "discount" is a sham. It's a trick that leaves you little time to investigate the ridiculous quote by comparing it to other companies' -sales woman, after coaxing me in by offering her monthly "friend and family discount", left behind no remnants of her chicken scratch "estimate". There was no response to my request for her to send me a photo of it. This of course makes it difficult to do comparative estimates since I had no idea what I was paying for. A simple total square footage would've helped. -when I called to cancel I was sucked back in by them dropping the price by 1/3. Why wasn't I offered that price during the "estimate"??? -when I insisted that we were cancelling the guy in the phone became rude, telling me "you need to be more careful when committing to offers." Then he abruptly hung up the phone without even a "good day", or even for the chance for me to squeeze in a "good bye". read more

What on Earth happened to this company in a year? The first time we used them, they did a great job and we were very happy. However, this time it was terrible. We had a big job with some large furniture to move. Our salesman, Eddie Cuccolo, who was great, requested that four men come to do the job. Only two showed up, and with the wrong carpet. They tried telling us that that was our fault until Eddie came out to our house and verified that they brought the wrong item and that it was, in fact, their mess up. The installers never bothered coming back with the right carpet, but they still have our $100 deposit. Enjoy, guys; you made a hundred bucks and lost our business. read more

I concur with those who have posted they would assign a 'zero' rating to Empire Today if possible. We ordered carpeting for two rooms. One was a special order and the salesman (Jim) assured us it would be available in a week with an installation date all set. We were also having vinyl flooring installed in a small bathroom. Long story short: no one showed up to install the carpeting on the assigned date, and the person who installed the vinyl flooring removed the toilet and did not replace it again properly causing leakage all over the new vinyl. I had to call a plumber (an additional expense) to repair the damage to the toilet. I am going to pursue this with Empire Today, but after reading other posts, I am not hopeful of reimbursement. Should I be correct, I intend to file a complaint with the BBB. We have had Empire several times in the past with minor to no issues. However, this go around has set me firmly against the company and I will never avail myself of their services again. Do yourself a favor and avoid. Go to Lowe's or Home Depot or any other reputable installer, but do not get involved with Empire Today. read more

Unbelievably frustrating and I can't express the regret we feel for having this company install carpeting. It's been a year and the carpet is STILL "shedding". I am Constantly making sure my baby isn't putting pieces of rug in his mouth, I've caught him 4 times this week alone! I vacuum almost every single day, the most I've missed was one full day of not vacuuming! We even clean it regularly. There should be no reason for our rug to still be doing this! Evidently they use such cheap material, but they make sure to charge $thousands. We will never use this company again and we will advise everyone we know not to. read more

We had the worst possible situation and service experience with this company. Asbestos was discovered, which I don't fault them for at all but how they handled it was unbelievable. The people on site, subcontractors wouldn't even speak with me, they just said their manager was calling and walked out the door. The subcontractors swept it up without dampening it first, which I learned was incorrect causing it to become airborne. Then didn't cover the area and left the tiles they did pick up on my front lawn where the neighborhood kids play. They won't call us back and we're so extremely rude throughout the whole process. When we finally get a reply 3 weeks later, I ask for their license and insurance information and they flat out refuse to provide it. I would never recommend them. read more

Terrible service, if I can give negative stars I would. Startes with a good sales person then down hill from there. Day of installation we were given a time frame from 8am-6pm. When called it was raining we asked what happens in rain told the installer will work it out. Installers showed up st 445pm layed down the pad and then told us they can't cut it because of the rain. They maybe back the next day. Well that is unexpected to sit around another day. Tried calling salesperson no answer and no help with customer service. So next day get customer service again no help. They transfer me to cancelation, speaking to a women for an hour she gets the delivery for that day between 4-5pm. However was told no compensation for the issue just expected to sit a wait. When asked what happens if something goes wrong with install call her back. Well 5 days later and a number of calls she has not called me back. Installers have scratched many places on our newly painted bed rooms. And no help or call back. Would never recommend empire to anyone. read more

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I would give negative if I could. My hardwood flooring is only 4 years old, and the finish is wearing off. I contacted customer service and was told a) my pet scratched the finish off b)it's 'site' related meaning that we must have caused it somehow c) that particular wood flooring is discontinued so there isn't anything they could do anyway. I couldn't even get them to come look at it. I have hard wood flooring that looks beautiful after 20 years, so I did not expect this floor to look so bad after only 4 years. When I insisted that the product was inferior, they said they would come look at it for a fee of $95.00, but in all likelihood, they would not be able to do anything. I totally regret going with Empire Today and would not recommend it at all to anybody as their product does not fair well even in gently used areas. read more

You don't even deserve one star. Your rep Brendan gladly took my deposit money and the job was never done and I was never called back. I was jilted like a bad boyfriend. I will NEVER recommend this company to anyone and we are never ever getting back together. Like, EVER. read more

One star is way too much - This has been the worst experience ever- they basically assign rouge independent contractors to do the work and do not care that the jobs are botched etc. we had them install carpet on May 23- one guy shows up- empty house- doesn't finish- tells us he is coming back the next day- no call no show- then we call the office they schedule for Sat the 27th- no call no show unitl like 6:30 at night - one guy comes again- and does a rush job- seaming, tears step edges are all awful- when I call to complain they then schedule the same people to come out the following wed or thurs( its getting blurry) guess what no call no show- when I call they say they were suppose to be there first thing- they then get "approval" lol to send out a new independent contractor for follow up- my complaints about the first contractor weren't enough for them to assign a different one the first time- 3 people show up- they tell me they are making a report that the carpet needs to be replaced and Empire will get back to me on Monday- well its Tuesday and 6 phone calls later someone tells me the case was closed- I said but they didn't do any work Saturday they said they had to fill out a report-Meanwhile the phone calls I left to the customer service rep who is handling this have gone unanswered for the past two day-WHAT A NIGHTMARE- read more

Miserable experience! Had a confirmed appointment for a week for measurement and estimate. Representative knocked on my door and left after 3 minutes. When I tried to call him back he did not answer his phone. Unprofessional. Now back to square one on my project. My recommendation is to avoid! read more

Had issues with our install, multiple things damaged and the installers left nails and screws laying around our house as well. Definitely didn't appreciate this considering I have animals who could have eaten them and gotten hurt. Called to tell them about my issues with the damages during the install and they responded by saying "Our installers said they did no damage and that you guys did the damage prior to them being there for the job". So to 1) tell me they are lying and 2) to then insinuate I did these things is absurd. Absolutely worst customer service hands down. They won't return my phone calls anymore and are refusing to compensate for the damages caused by their installers. Also tried commenting on a post that popped up as an add on here and Empire took the comment down. Maybe if you would just make this right we wouldn't have to take to social media. 0 out of 10, would highly NOT recommend, wish I could give 0 stars read more

Empire Today is Pricey, Pricey, Pricey. Unfortunately, it was too expensive for me. I was quoted $13,000 for 1400 square feet of their 25 year no wear carpet. $8,000 was the quote for installing 445 square feet of ceramic tile. Sales rep was okay and stated the quotes were based on their 50% off sale. She was just a little disappointed when I told her the carpet job was worth $6,000 and the tile around $3,000. All this after a two hours sales pitch. Tomorrow, I will give Lowe's a try. Update- A few days later, I purchased a 25 year no wear Stainmaster carpet from Lowe's for $4,800 install price. The Ceramic tile install was more than expected at $6,000 with all the supplies but I decided to go with in. No sales pitch, just facts. It was a pleasure. read more

The process was easy. A rep came to my house with samples. The installers were on time. They did a great job and cleaned up immaculately when finished. They were respectful and accommodating. read more

almost 3 years after having laminate flooring installed, I am still regretting hiring Empire to do our flooring. The floor boards in my daughter's room are separating. Recently, we replaced the base boards in her room. When we removed the baseboards, we discovered odd, small sections of flooring where the old baseboards were and these pieces just literally float around and move and it looks absolutely horrible. I am furious and STILL paying off the horrible flooring I am completely embarrassed about. We also had laminate placed in our living room. When the Sales person came to our home, the carpet was removed and the uneven, concrete slab was fully exposed. the Sales person never suggested perhaps leveling our floor or that we may want to considering some kind of heating or thicker padding under the laminate. As new homeowners, we honestly didn't know any better, but have since done research and are disappointed the "expert" had no sound advice for us in this way. Now we have bouncing, uneven floor boards that are separating at some of the more uneven areas. In the winter, you cannot even stand on the bare floor without freezing. I realize that is partly our fault for not doing our research first. I guess we assumed the flooring expert would know the conditions were less than ideal and let us know that. lesson learned. the harshest part is that I've been called by Empire repeatedly since to try and sell me more stuff and when I express to them how upset I am with the quality of work I got the first time, I just get "oh ok" and no follow up. I suppose since I am no longer a potential sale- who cares about me, right? RUN, don't walk. read more

We had a job done by Empire about THREE YEARS AGO and all was excellent. From the sales rep to the professiinal carpet installation. They came out with 3 days as promised. The crew were respectful of our space , took precautions to avoid soiling or damaging other areas which they passed through.. I noticed the poor reviews are more recent. It is possible for quality of service to go "downhill" for some companies. We need another flooring job done soon. I hope someone out there has good things to say about the state of Empires Service in 2014. I'm on the fence now having read these reviews. Does anyone have a good review? LOL read more

Excellent from beginning to end. Good sales person, no pressure, accurately measured, and not over-sold. Installers did great work, arrived on time, and very professional. read more

We had heard some negative information about Empire and originally were not going to consider them for our project, but after receiving recommendations from two friends, we contacted them. Our initial quote was higher than we'd hoped, but after comparing products and prices from a local home center, our salesperson provided a very competitive quote. The installers were scheduled conveniently, and arrived on time. They worked quickly, did a very nice job, and we're thrilled with the results. read more

I had a great experience with empire today. I was hesitant after reading the scathing reviews, but they were terrific. The schedulers said they would arrive after their first job, but they showed up for us as the first job, so fortunately I didn't go anywhere. Angel and Christian were superb subcontractors and spent the day putting down a good tight kitchen and hallway floor. I do think you're probably at the mercy of whoever they use as subcontractors, but PTL i got some great workers and the flooring we chose (we're selling our house and went for the real budget line) has been great. read more

Scheduled an appointment last week, and received a phone call 15 minutes before our appointment window with that rep (Fred) abruptly asking "what do you need". We needed only our foyer rug replaced and Fred indicated it's a $750 minimum order for a rep to even come out to assess our needs. He then proceeded to ask if my "husband was handy" and recommend we replace the carpet ourselves. It would have been nice if "Fred" would have called last week to tell us about the minimum requirements instead of waiting until the day of our appointment and wasting a week of our time when we could have called someone else to do the work. Buyer-beware. read more

This company is less expensive but that's because they sell cheap product and perform poor installation . They are unwilling to correct problems clearly associated with workmanship or poor product . DO NOT RECOMMEND!! I would recommend paying a little more and use a reputable company that stands by its product and workmanship. read more

Horrible experience with installation and dealing with 'management' at the 1800 number. Please train your so called supervisors how to solve and emergency problem and speak to customers properly! Had a major mishap today with installation- installers never called beforehand to notify their arrival and customer service could give me little information the day of; they came with the wrong materials; installers are subcontracted out and had a poor time communicating with them (little English) plus only two people to do a major job; their installation supervisor never called me back; I had to reschedule; still waiting for those 'in charge' (nobody is) to make sure we are all on the same page else I'm going to fight/cancel this $5,000 job. Never again. Go somewhere else! read more

So I was scheduled today for carpet installment in the window hour of this afternoon, so I called the company to find out the appropriate time but they couldn't give me that so they said maybe between 12:30 pm = 2:00 pm but I never got no call from anyone till 5:30 this evening so needless to say no installment today!! I am one ticked off customer !!! stayed home all day for this!! read more

What happen to this company and its commercial? Gives customer pricing and day of actual work contractor decides they needed more money. When you want the refund back they take longer than a month to give back your money. And the refunds came in increments. Are they behind on paying their employees or something??? Everyone after the salesman seems lost and disorganized. Still waiting for the rest of our money... read more

This is the fourth time I used Empire Today to do wrok in my home. Each job went pretty smoothly, but I noticed that the quality of the work could be spotty and show long after the job was done. I recently went to Empire to have a hardwood flooring job done on my second floor hallway. The first visit had the installers show up long after 6pm and without the pieces necessary to complete the job. They did not start thew job under those conditions. The work was rescheduled for three days later. I should have known better when I received the ole "8am-6pm" arrival window. No call...no show wasted day!!! The job was again rescheduled for the following Saturday. Again the work crew did not have all the pieces to completely do the job. They mentioned several times that they had to get to another job as well. They demanded that I pay them before the job started, I spoke to my Empire rep, and it was worked out. I told them that they could get started as I prepared the check... I then explained to them that their truck was parked in a reserved spot and that they needed to move their van and that I would make my reserved spot available for them. They got in their van and left. When I called the rep, he said that the installers felt "threatened" by my "demands??" that the job needed to be done while not angering my neighbors. ( I have great relations with my neighbors) While I refuse to play the "race card," how could reasonable demands by an African- American paying customer be construed as a "threat?" As stated before this is the fourth job I have done with Empire Today. I feel that the quality of the work and workers have gone down. This is too bad because I've always felt that they offered quality work at reasonable prices. I now have to consider other vendors for any future home improvments in the future. read more

- Their contractor has done a shabby job - the floor creaks and sounds hollow in most of the places - I am having to chase them for ALL my issues. - Nothing happened on time - Left my home covered in dust, even though I had asked if I should cover the furniture read more

Had an appointment today between 3pm-5pm. The rep came at 2:30pm apparently.  Called me at 2:45pm. I came to the door and explained that he was earlier than expected and we were not ready. We had just gotten home and were showering. Not that I need a reason or to explain myself. I asked him to come back in a half hour. After giving me a hard time he said he would then wait. Then sat on my porch to wait. Half hour on the dot, he rings my door bell and then left. I call the main number, they tell me he REFUSED to come back. That's fine, I dont want him back! We haven't even started yet and this is how you treat a potential customer?! So I call the company to speak to a sales rep. They agree it's wrong, PLEASE HOLD.  I get hung up on after 5 minutes. Call again, same story. I get hung up on again. Unbelievable! Finally, I get a I'm sorry but we cannot get another to you. How about another day and $50 off. The answer is emphatically NO! I already put time aside for your company just to waste my time. No thanks, you have lost a customer. Unprofessional  and unacceptable. read more

BEWARE! I hate to give even 1 star. My experience was horrible! From the sloppy job, rip off prices, trickery, "biker" installers snarling at me, I was just happy when they got out of my house. It's a long story, but believe me CALL ANYONE ELSE! I paid $2,000 for 2 small bedrooms and a bath in a single wide mobile home and it was the "cheapest" carpet they had. I'm missing a 2' section in my bathroom and a hole in the middle of a bedroom. I was told it was so high because of my bathroom so before they started I called and said forget the bathroom, just do the bedrooms. They took off a lousy $117, that's when I knew I was being cheated, but being newly single, just moved in and needed my furniture in I gave up hoping they would at least do a good job. I said well, then do the bath too! The job is terrible. Everytime I go in my bathroom and look at the missing piece or where the carpet doesn't reach the corners I feel sick and angry at myself for not canceling. They also took out a large chunk in the doorway of my sons room. Not just a nick or two. The installers looked like biker guys covered in tatoos with their pants hanging below their butts. One kept apologizing for the mean one who I could hear cursing while installing in my room. It was awful and I'm not exagerating. I was so upset thast I yelled on the phone when they called me for a follow up. I did calm down and they said they would arrange to come out and look at the finished job. That was 4 months ago and I never heard from them again. The whole thing was truly a nightmare. I'm selling in 2 years and buying a double wide. You can be sure I will not call Empire. NEVER AGAIN! read more

I would also give them a negative. Their product is mediocre at best. It looks fine when it is installed but wears poorly and they void their warranty as often as they can. Installation was an absolute nightmare with my most recent installation. The people didn't show up when they said they would, they did a terrible job installing the laminate, and then I had to call them to finish and fix the job multiple times before I got a response. Finally they decided to just completely remove the product. I had to call multiple times to cancel my order. They said they were cancelling it and refunding me but then they never refunded me and no one will call me back. I have been trying to deal with this issue since early May (now mid July) and it is still not resolved. Messages have been left for management and cancellation services and I have gotten a call back twice. Every time the customer service person says they are marking my call back as a priority and that I should get a call back in the next 48 hrs. It simply doesn't happen. I am at a loss for what to do. I am charged for a flooring that doesn't exist. This has been an absolute nightmare. I think this is a problem mostly with the Ohio branch. I had used this company 3x in NC and the installation went beautifully (although I didn't have too many problems). Regardless, I can't recommend using them ever to anyone after this most recent experience. read more

This is the worst company do not ever use it. They had a privet company install my carpet. When it was done you can he lauded it the wrong way and out of 12 seams you can see 3 of them. I asked them to fix it and they said they would send an inspector to come look at it. When the inspector came out I it was the same company. I have a video of him using a pair of scissors to cut the carpet to try to make it blend. I told him can't you see the seam the little block which looked like a patch job. He he stated yes and it's not my fault it's the designer/salesman that laid it out like this. The name of the company is Armando carpet don't use them either the worst this company is the worst to I Empire. Then when you get a complaining do you never get a response back and they always say no was not approved. Justin Bush is the worst customer service will never return your call to let you know what was said by his bosses read more

I was surprised at the great service and the super fast service that empire offers. I'm a interior designer and the faster I can get things done the better. I purchased carpet for a client to be installed in their basement and couldn't have worked out better. I would give a 5 star recommendation. Price was excellent, installation was easy. All done within one week of ordering. I'll be back! read more

The sales process was easy. They showed on time, did a great job. The carpets are great. From end to end, easy, and reasonably priced.

They quoted us $400 max over the phone for low grade carpet for a 12x9 room. When we got the actual quote in person she said it would be almost $1000 for low grade carpet installation and padding!!!! UNREAL, of course I called to complain and I get the "well the customer service person shouldn't be quoting" blah blah blah. I was to get a phone call back about my complaint and price negotiation but did I?? NOPE not one call. We paid 1200 for an entire house for top quality carpet, so for them to want almost a grand for a small bedroom with low grade was beyond rip off and scam. If we wanted top quality the lady said it would of been $12-1500. Just go to a local mom and pop owned place and you will get a better price and experience. read more

When we were carpet shopping, I made an appointment with Empire Today after we'd already done some research. We had a good idea of what we wanted, and one of our neighbors had recently had Empire Today at her home and had a great experience. The guy showed up at the very, very end of the window. He started out with the super slick "wow, what a big, lovely home" crap, and then it went downhill from there. I told him what we were looking for, and he went out to get some samples for us to look at. Nothing looked remotely like what I had just described. He said that the first two options were their "best selling, best quality" carpets - but that he'd bring in some more. He dropped another pile of samples while he went upstairs to measure. He was literally upstairs for over 50 minutes measuring! I'd had two other estimates done, and neither of those estimators took more than 15 minutes. He grumbled about their "new software" slowing him down, but holy cow! When he came back down, I physically showed him a sample of carpet that we'd already liked from another vendor. He then began to tell me how crappy the high end Shaw carpet in my hand was, how it would never last, how no one would ever want that kind of carpet. This is right after he'd told me that they sell tons of Shaw & Mohawk. And what we picked out was all over every carpet store we visited. Then he told me what a bargain he could give me on this super high end carpet he wanted to sell me. It was even more than any of my estimates (despite being 50% off) and having a subpar warranty (though he swore it was the best warranty they offered - and wasn't so happy when I pointed out three other boards he brought into my home that showed better warranties). And then the dollar game started...he kept dropping the price until he was close to the price we'd found on the carpets we liked. I told him I wasn't going to pay the same amount money for carpet that wasn't what i wanted and had a lesser warranty, and then it was the "let me call my manager." At this point, he'd been in our house for nearly 2 hours and I just wanted him out of our home. I finally got him to just give me his card & go. I'm sure that the carpet he was trying to sell me was just fine, but insulting me and a carpet manufacturer whose carpet they sell, while monopolizing my time and trying to play pricing games with me...sorry, Empire Today, I don't have time for that. Then add a full week of 3x a day calls from Empire Today, saying that they could give me better pricing. We ended up buying our carpet from a local dealer - sure, I couldn't have it installed next day, but I didn't need next day service. I got a better price with much friendlier service. I wish we wouldn't have wasted our time letting that man in our house. read more

(Because I have to put one star) Currently on day 5 of our "next day" installation. We had vinyl flooring installed on Thursday ( currently Monday ) and were supposed to meet with an inspector to review the terrible job that was done. Our flooring is crooked, has giant gaps and bubbles throughout. The installers moved our fridge and ripped up the vinyl in two places as well as gashed our hardwood floors. We have been in constant contact with Empire and have not received a call back. So frustrated!! This has been the WORST experience we have ever had. Such disappointing customer service. Empire is welcome to contact me to remedy this situation. hetachu@gmail.com read more

My experience with Empire carpet, from start to finish (unfinished, rather) has been abysmal. Not only has the actual job/installation been inferior, but Empire customer service has been completely incompetent. Allow me to further expand on that. My husband and I moved into our new house last September. Our first project: new carpet and flooring. The sales rep who came was quick to get us to sign a contract, but slow to answer his phone when it came down to providing any info on when the installation would begin. I had to take 2 sick days from work because the job was not completed on the first day (the workers didn't have all of the materials they needed). When the workers finally came back to finish the job, they broke a window in my house. After I asked how/when they were going to fix it...a $20 bill was thrown in my face. Unacceptable. I attempted to call customer service many times to get the situation rectified...and had to wait over a week for my window to be fixed. Meanwhile, anyone could feel free to break into my wide open house during that time. After I finally assumed I had washed my hands of this mess of an experience...less than a year later, our "luxury" vinyl tile starts cracking, at the molding, and coming up. My husband and I kept an eye on it and tried to avoid the problem area, but it started to get worse. Time to call Empire....again. After I finally got a hold of someone (which is nearly impossible because nobody works at the Philly, local, office apparently. I've attempted multiple calls before 3pm, and never get an answer), I'm told that I can have someone come look at it (not fix) for $85 because I'm outside of my warranty. ARE YOU KIDDING ME?! Unacceptable. I didn't pay good money to have something last less than a year. After I spoke with multiple reps, over the course of the last 3 weeks, a worker was finally sent out on Monday this week. He told me he took notes of my damage and would pass them to his supervisor who would call me within a day or two. I've waited the full week and have not heard a word from anyone at Empire. I've called this mystery customer service person at my local Empire office and left a message. No response. If this is how they conduct business, I'm happy to pass my review along to anyone/everyone, if it means you'll AVOID EMPIRE. Go local. read more

Lou B. came to our house with tons of samples, guided us through the process. Very knowledgeable. Invited us to contact other vendors. Worked with us on the price. Product was excellent and as described. Installation was very swift and courteous. read more