They arrived early as I requested, introduced themselves and did the color verification. Told me what they were going to do. Then went right to work, they were very nice professional and efficient. Moved out the furniture back and cleaned up after they were finished. Did a walk through after. My installer were Adanluna and Eli, I would recommend these two people any day. Because of their service, skills and knowledge experience and personalities. I give them 10 stars! read more

Man- can I give no stars? So long story short, we were given an email to send a message to, we did and they are not going to do anything. And when we asked for a full written assessment they said they cannot do that but sent a recap summary in an email. After I wrote my review, we were asked to email customer service so they could help us. My husband sent the email right away on March 5. We never received a response so he sent a follow up email right at the end of March. We finally received a response in April 3. Basically they are saying that the person who came out to our property was incorrect and that by looking at the pictures, they have decided the cause of the damage is due to environmental factors. This is despite what the worker, who saw it in person, said and the fact that we have had floors installed (by empire) before and had no issues. So they said they will refund the $150 they charged us for the person who came out in person to assess the issue. Super disappointed and will obviously never use this company again. Hopefully this will help others to rethink using them as well. read more

Empire Today - Damaged floor - Carpet Installation Near Me

We had a very disappointing experience with this company from start to finish. Communication was poor throughout the entire project. They consistently arrived much later than the times they gave us, and it was nearly impossible to get someone to answer the phone or return our calls. We were told the installation would take two days, but it ended up taking three, with very little communication about the delays. What was especially frustrating was that, in the middle of the installation, they asked us for the remaining payment. We had already paid a $1,000 down payment, and we were specifically told that the balance wouldn't be due until the entire installation was complete. Asking for the final payment before finishing the job felt unprofessional and went against what we had agreed upon. To make matters worse, the carpet quality has been a huge disappointment. We were assured that the carpet we selected was high quality, but it is noticeably worse than the carpet we replaced, which had lasted us 13 years. The new carpet feels lower quality and has not lived up to the expectations that were set during the sales process. Overall, between the poor communication, missed timelines, changing payment expectations, and disappointing product quality, this was not the experience we were promised. I would not recommend this company. read more

I have a new vinyl plank floor that I don't love to begin with as there are a few issues that I didn't foresee. There's a tear that occurred and without even sending anyone out the woman on the phone determined it was chair damage and told me the repair would be at cost. Mind you I already overspent three thousand plus dollars on this thing. Go with anyone else. read more

Empire Today - Plank coming up - Carpet Installation Near Me

SCAM!! The warranty sucks!!! My vinyl flooring started pulling up, and Empire DENIED fixing the problem. First of all, I sent in pictures, and they said they would get back to me about approval or denial. I decided to call back, and then Abigail told me the news that my claim was denied, and read back the stupid reason. So they already knew about the denial, and it took me emailing them for Abigail to respond. HORRIBLE CUSTOMER SERVICE. DO NOT BUY ANYTHING FROM EMPIRE TODAY. My flooring costed $25k to do the whole house. Abigail had nerve to ask me if I wanted to speak to a salesman to get new flooring. What a freakin' insult!! read more

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When they tell you it's life time warranty, don't believe them, it's bull shxx , when you call them they try to put the blame on you and want to charge you again ! read more

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This company should rebrand as Empire Failing. Two years ago, I paid them a small fortune to install LVP flooring, and what I got was a masterclass in how to ruin a room. * The installers treated my baseboards like demolition practice. The edges look like they were gnawed on by raccoons. * The "luxury" panels are now splitting apart, one even crumbling at the edges. Durable? Only if you define durable as "lasting until the check clears." * I sent photos to customer support, hoping for accountability. Instead, I got a call from a representative who seemed more interested in blaming my dining chairs than addressing the obvious installation disaster. Chairs don't cause panels to separate at the seams--bad craftsmanship does. * I even offered to pay again for repairs, but was told they wouldn't do it because they "no longer have the material." Translation: they'll happily take your money, but when the product fails, you're on your own. Empire Flooring is a con dressed up as a company. They promise quality, deliver garbage, and then gaslight you when you complain. If you value your home, your sanity, and your wallet, run--don't walk--away from Empire. read more

Empire Today - Carpet Installation Near Me

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Empire's low pricing will cost you more in the end. They will damage your personal property and they will waste your time. Time is money, and they will spend your time frivolously. The sales people are great. It's the reason they get business. The installers and everyone else in the back office are all trash. Look at how everyone practically gives them the lowest possible review here. When we had our flooring done they showed up with the wrong material 3 times! I had cleared my morning to be here and my morning was wasted. Second time they showed up with wrong materials and they tried to get me to settle for something cheaper. No way! Let's skip straight to the install. Remember the more projects they get done, the more money they make. They will rush through the job as quickly as possible. They don't try to do anyrting right. They will destroy your personal property. They will break it get it dirty. Trust me they don't give a crap how dirty your nice couch and furniture get. Days after install I quickly noticed my floor felt uneven. All the shortcuts they took started to show. Floors started lifting. Upstairs with the carpet it became a minefield. You never know when you'll step on a nail that wasn't properly hammered in. About a year after install I had to get my flooring redone. I went with a different company. They told me the guys from empire didn't even level out the concrete underneath. That's why my floors were so uneven. Again this company is absolute trash. Avoid at all cost. Discourage friends who talk about possibly going with them. read more

The worst Customer Service I've ever experienced. I was all set for my carpet install on May 9 which they canceled the day before... Emptied the rooms. They rescheduled me for the following Saturday, May 16 and canceled the night before as well so for two weeks I was sleeping on my sofa with my entire upstairs downstairs. Customer Service was extremely hard to get a hold of no callbacks. I had to keep hounding and hounding. For all of my inconvenience, they offered me $150 off of the job. I had family visiting from out of town, which cost me a ton to put them up in a hotel. Now onto carpet installation, they left a giant mess outside my garage an entire roll of padding and many piece pieces of cut up carpet that I had to pick up and hauled to the dumpster. The only good part about this process was the initial sales person Evan. I would not recommend this company anymore. They don't value their third time returning customer which will be the last time.. shop elsewhere and do yourself a favor. I would give zero stars if I could. read more

Entire operation was a dream. Ken came for a consultation and brought great samples and very helpful ideas. Luis and Rodrigo arrived the following Monday morning and after a walk through, they got right to work. What a team!! They were so professional. They finished in three days and we are so happy with the results. We went with laminate and couldn't be more pleased. The two guys did a fantastic job and the clean up was spot on. Ken, Luis, and Rigo are assets to Empire Flooring. Kudos to Empire for employing these pros. read more

Empire Today - Section of living room - Carpet Installation Near Me

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An update to the this review. I was pleasantly surprised that there was a quick response from the customer manager from Empire. I did what they asked by sending my contact information to a provided email so they can assist in resolving this review. I did it the following day. That was February 11th (Day 24). It is now February 16th (Day 29) and they never replied or followed up to that email. It appears they want to appear responsive on Yelp to seem like a caring company, but their actions have once again proved that they are not accountable to their product. They are earning every bit of their overall low Yelp rating. While I wish I was updating my review to a satisfactory resolution, I am not. I guess I am standing by my initial review of STAY AWAY from this company in San Diego. read more

If I could give 0 stars. I would. They did a shoddy job upstairs with carpeting as well as downstairs with laminate floors. The carpet was NOT stretched when it was installed. The techs kicked it. They left the stretcher on the front porch to make it look like they used it. We have ripples throughout our carpeted areas. The laminate floors are buckling. We called to ask for carpet stretching and were told our warranty had expired. So I hope this review and pixs can help save someone else from making the mistake of using this vendor read more

Empire Today - Master bedroom - Carpet Installation Near Me

If you're considering Empire for flooring installation, please read this before making a mistake you'll regret. We only chose Empire because the sales representative -- she was amazing. The way she presented everything gave us confidence, and I'll never forget seeing the tears of joy on my wife's face -- excited that after years of sacrifice, we were finally in a position to make changes to this house and truly make it our home. Sadly, those tears of joy quickly turned into tears of regret. From start to finish, this was one of the most unprofessional and careless service experiences I've ever dealt with. Their installers showed a complete lack of professionalism, zero attention to detail, and outright disregard for my home and belongings. Furniture mistreated and dragged: My mid-century modern dining set, passed down through generations, was dragged across bare cement instead of being carefully carried. Dust from cement grinding was left covering every surface, and the entire dining room set was shoved back inside before the floors were even cleaned. Brand-new couches damaged: Less than 90 days ago, my family purchased our first new set of couches in over 16 years to mark a new chapter in our lives. I personally witnessed the installer cut carpet around the couch using a box cutter only inches away. Sure enough, when I inspected the couches the next day, there were cuts in the fabric. Empire's negligence ruined something irreplaceable for my family. Furniture left outside in the elements: Instead of placing furniture in the covered patio I cleared for them, they dumped it outside under open sky. The only reason my belongings weren't destroyed in the downpour that came hours later was because I rushed to move and cover them myself. No communication or walk-through: I was told I didn't need to be present. When I left at 11am and returned around 1pm, they were already packing up. The floor was still dusty, not mopped, and my furniture was shoved back in -- covered in dust. When I asked about special cleaning instructions for the new flooring, the installer brushed it off: Nah, nothing needed." Knowledgeable? Maybe. Common sense? Absolutely not. Accountability avoided: The crew left without a walk-through, without acknowledging the damage, and without a shred of responsibility. I've been calling for days, sending photos, and emailing multiple times as instructed -- but no supervisor has had the professionalism to call me back. Empty promises, no resolution. To add insult to injury, Empire made changes to my contract that increased the cost without even discussing it with me. I want to be clear: If I lived in a wealthier neighborhood like La Jolla or Encinitas, this is not the treatment I would have received. My family and belongings deserved respect, regardless of zip code or economic class. What stings most is not just the property damage, but the complete disregard for customer care. I am a highly decorated, wounded warrior Fallujah Marine -- and even with my background, I've never felt so dismissed, disrespected, and ignored by a company that advertises "quality and professionalism." Until Empire takes accountability and makes this right, I will strongly discourage anyone from hiring them. If you value your home, your furniture, and basic human decency, look elsewhere. MORE PHOTOS read more

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Empire Today = Disappointing Experience, High-Pressure Sales Tactics, and Limited Transparency I scheduled an in-home appointment with Empire Today to obtain a quote for replacing carpet in a single room. This was a small and straightforward project, and I expected a relatively quick visit focused on measuring the space, reviewing options, and providing a clear, written estimate. Given that this was a single-room replacement, I expected the visit to take a short amount of time. Instead, it extended far beyond what was reasonable for a project of this size. Much of the appointment felt driven by a scripted sales process rather than by efficiency or customer needs. A substantial portion of the time was spent on extended conversation and repeated redirection away from basic pricing and scope questions. Despite asking multiple times for specific pricing information, and making several good-faith attempts to understand the pricing and scope before making any decision, I was not provided with a clear breakdown. Eventually, I was shown pricing on the salesperson's iPad, which included various categories and options, but only displayed a single bundled total with no meaningful cost breakdown. Although the quote clearly existed in structured digital form and was being displayed on his device, I was told it could not be emailed, exported, printed, or provided to me in any format. When I again requested a copy for review, I was informed that their system does not generate written estimates and that pricing can only be presented in person. I was also told that the quote had to be accepted and signed immediately in order to remain valid. If I chose not to commit during the visit, the pricing would no longer apply, and the only way to proceed later would be to schedule another in-home appointment and repeat the entire process, including another lengthy sales visit. The quote itself was not truly itemized. While it listed general categories, there was no clear pricing associated with individual components such as materials, padding, labor, or additional services. It also included vague bundled charges, such as "heavy or excessive furniture," without any explanation of whether they actually applied or how they affected the total. In my case, the furniture in the room could easily be moved temporarily into the adjacent tiled area, which we do routinely during normal cleaning, making such charges unnecessary. Without any written estimate or transparent pricing, I had no practical way to review the proposal later, compare it with other providers, or discuss it with family before making a decision. This made responsible evaluation impossible. The overall expectation appeared to be that I would agree to a large, single-number estimate immediately, without adequate time or information. For a home improvement project, even a relatively small one, this is not a reasonable or customer-friendly approach. As the appointment continued, the combination of limited transparency, lack of documentation, and increasing urgency became uncomfortable. Rather than feeling supported as a customer, I felt discouraged from taking time to make an informed decision. As a result, I chose to end the visit early and asked the salesperson to leave. As someone who values clear communication, written documentation, and transparent pricing, this experience was disappointing. Customers should be able to review proposals, compare options, and make thoughtful decisions without pressure. Because of these issues, I chose not to move forward with Empire Today. Potential customers who prefer detailed quotes, written estimates, and a low-pressure sales process may want to carefully consider whether this sales model aligns with their expectations before scheduling an appointment. read more

Terrible customer service. Our sales rep initially was helpful and knowledgeable, then got pushy about signing the contract, getting the floors done fast, stating they could start in 1 day. After the installers came out, they ripped out our old carpeting in the living room, hallway and bedroom then checked the level of the floors. After he checked the leveling, it was not flat enough for the hardwood floors. We were given two options, self leveling compound or go back to a new carpet. The self leveling compound was going to be around $3,000 plus 4-6 days out of our condo. We said we could not do that since we have 4 pets. So we had the sales rep come out to take a look at carpet options. He kept pushing us to stick with the hardwood option and get the leveling done. We kept saying no, it will cost way too much and we can't take the cats anywhere. Once he heard "no", his tone changed and attitude. Once we picked the carpet out, he said install can't happen for a week. We asked about the 1 day/Next day install and he said not available. Did not show us anything or check his ipad, just said no. It has now been the week we waited, having bare floors and nails sticking out of the flooring. We got a call in the morning that the installers have our supplies at 7:40am. At 3pm the installers showed up, came upstairs and told us that they could not install it due to the paperwork not stating it needed the carpet-hardwood transition strips. So we tried to call Customer Service to figure out what is the next step. Customer service called us back at 5pm...stating the Local San Diego office closes at 2pm. While on the phone with customer service, I asked will someone be out tomorrow and she said she does not know, but promises someone from the Local San Diego Installers office will contact us to talk about the issues we have had. read more

While I appreciate the friendliness of your salesperson, L.R., I must express my deep frustration and disappointment with your company's handling of my recent carpet order. Despite L.R.'s pleasant demeanor, it was clear that he lacked a working knowledge of the product he was selling. After five years in the industry, I would expect more--not less--expertise. The fact that your team was able to close a sale based on inaccurate or incomplete product information is not only misleading, but entirely unacceptable. I arranged my schedule, took a day off work, and moved furniture to accommodate the scheduled installation. Imagine my frustration when the installers arrived with a product I never selected--one that was never even described to me. Instead of taking ownership and offering a meaningful solution, your response was to shrug, apologize, and cancel the order altogether. That's not resolution--that's abandonment of responsibility. To other customers considering Empire Carpets: do not be swayed by promises of quick turnaround installation or what seems like "incredible" customer service. In my experience, both are illusions. The padding is cheap, the carpet is of irreputable quality, and the service is unreliable at best. I ignored the many negative reviews because I was excited about redoing my home with new carpet. Instead, I was left burned, disappointed, and drained of time, energy, and trust. This experience represents the worst kind of customer service: dismissive, disorganized, and lacking any sense of accountability. I am not a high-maintenance customer. I was simply expecting professionalism and honesty--neither of which your company delivered. More than disappointed in San Diego! read more

First of all let me start by saying that the 5 stars are attributed "ENTIRELY to the salesperson Ms Daphne Lloyd, the flooring installers Anibal & his partner whose name escapes me and the carpet installers Ignacio, Carlos & Lazaro. They all worked tirelessly and did an excellent job and I'm grateful. They all were very meticulous making sure that everything was done with precision excellence and I learned so much on carpet and flooring installation that the money spent just for the installation was well worth it. It takes a lot to put flooring down correctly and carpet seamlessly, and when I say seamlessly meaning you cannot see where the seams are in my carpet. Now for the not so good. Sadly I must give the customer service department 1 . Granted all the service reps that answered the telephone were very professional and friendly. However, when transferring to the people that I needed to speak with regarding my concerns with my revised contract fell on deaf ears. I asked to speak to someone named Hugo who was supposed to be the installation supervisor ( per my sales rep) to answer my question regarding the revisions on my contract and I was simply sent to an unnamed voicemail beep, so I left a message indicating that I needed to speak with Hugo and I never received a call back. That was in December. I therefore went to the next step and I sent an email. I did receive an email response from Ms Sandra Lugo, Area Accounting Associate (slugo@empire-today.com) who matter-of-factly told me in the email that my request for an itemized list of charges could not be provided since their pricing was ALL-INCLUSIVE and yes she put that in caps! My reason for the request was that the revised contract "I agreed to" was for additional work to the concrete flooring but after further review of my revised contract I noticed that a line was added for an "excessive furniture move" which I had none of, and the installers agreed that they only moved standard furniture and appliances. Therefore I felt that I possibly was charged for something that was not accurate. I sent Sandra a 2nd email and she simply ignored me! Horrible customer service on the customer service side of things! I was grateful for the one stop shopping strategy and again, the installers were the BEST!!!!!!!!!! but I am sure that there were line by line charges for everything and to be told that there were none that could be shared with me when I had a question was not acceptable. Just be aware of this when purchasing from them read more

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The Empire team did a great job from start to finish. Jessie who lead the installation to Joseph who created the order and helped with our selection process. The individuals who took our calls were respectful and upbeat. The pricing was negotiable and far less than we had budgeted for. We were informed along the way what was going to happen and when. The online instructional videos helped clarify our role in the process and what we needed to remove to start the job. Jessie listened well and did everything we requested. I would definitely use Empire again. I would have liked to get carpeting that better matched our current carpet. So perhaps carpet samples that have a wider range of choices. Perhaps the client might be asked what color scheme they are looking for and the sales person could bring specific samples to match the desired need. I also don't recall mentioned or encouragement towards evaluate the different and/or unique carpet style/text. Apart from this, I was to thank the team for their efforts in making this job as "seamless" for us as possible. read more

Spent close to $5000 on carpet throughout my house in San Diego, the primary bedroom has rippled and raised carpet throughout. I have called numerous times to discuss how I feel this shouldn't be happening, they tell me that since it's been over a year that it's a maintenance issue and not a poor installation job by the initial installers (that drove from Los Angeles). I spoke with someone this week from the local San Diego office who said it would be $275 for the overall repair which they termed maintenance and she added just to show how poorly they treat their customers that it's $45 extra dollars to move each furniture item. I would not recommend using empire today for any flooring work in San Diego county. read more

I would not recommend Empire to do any tile work. They apparently have no in-house installers and have to contract out the service, not something disclosed by the sales person. I spent over $5500 for a poor to installation. We had a major issue with the grout. The installer was fixated on blaming the water from our garden hose. This is San Diego city water, some of the most expensive water in the world and the same water he would be getting for any project in the city of San Diego. The grout came out in at least 3 different shades. (Most likely a bad lot number of grout or it was poorly mixed with the water.) He proposed 2 possible solutions: let it continue drying for several more days or re-grout. I chose re-grouting...probably the wrong choice. Removing the grout required a small power saw and A LOT more dust. The guys doing the work nicked the edges of lots of the tiles and also took divots out of the surface of some other tiles. The new grout was applied unevenly. This left spaces with no grout or holes in the grout. Also, dark shadows were being cast over other areas of grout because a fair amount of it was not brought up high enough to the upper edges of the tiles making it look darker than other areas. I showed all of this to the installer in charge. He promised to make it right. That was the last I heard from him. Empire tried rescheduling twice, but the installer backed out both times, and both times, my husband and I wasted entire days waiting for him to show up. I have given up trying to get any satisfaction out of this company or the installer. I have also ordered a big area rug to cover up the $5500 floor. I would NEVER use Empire again. This company apparently lacks professional integrity. read more

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Terrible experience with Empire Today. Installers showed up at 8 PM instead of morning, and the carpet started rolling in less than a year. Under warranty, they "fixed" it, but two years later it rolled again. They blamed my office chair and wanted $250 plus $30 per furniture to fix it. Poor quality, unprofessional, and no accountability. Stay away. read more

The first time I used them it was okay, not great, they didn't show up when promised and took much longer than expected. I was a little uncomfortable while they were in the house. When I needed carpet again I looked around found them to be so much cheaper than a few others I decided to give them another try and it was a disaster. Not only have my carpets buckled and become wavey, even more importantly we found sharp tacks left behind in different spots on our floor! Where our baby crawls. Don't be fooled by the price. They are incompetent and careless. You'll regret it. read more

My installation was scheduled April 2nd 2026. The crew came and got started.Around 5pm they ran out of planks. Going to return Friday since this is Thursday. Was called to say the warehouse was out of product. No return date or anything. Not one room is complete. Base boards are needed in every room. They have the supplies but failed to come back Friday and at least put up all baseboards. No one called back. Very disappointed with the install. I have half my furniture and stuff still outside waiting for completion.Five days later still incomplete. House in disarray!!!!!!! But they got their money :( Very upset Senior read more

Customer service is absolutely awful they pretended to care but refused to fix the dryer that was broken when they uninstalled and reinstalled and even went as far as to say they don't hook up the washer and dryer but I know for a fact I didn't reinstall them. Now I have a dryer that is knocking and heats up my house and I have to go to the laundromat to dry my clothes. Wouldn't recommend them to my worst enemy. read more

Elderly be aware. Empire Today was trying to scam us! I would have given them a 0 if that was an option. Prior to our appointment on May 15, 2025 we received a call reminding us of our appointment and the young lady asked if "all the decision makers were going to be there?" I felt like if we were going to buy a timeshare. On May 15, 2025 the sales person Larry was showing us the product after a lengthy getting to know each other conversation. This was a little bit annoying. We were looking to add LVP (Luxury Vinyl Plank) to our manufactured home. Larry was pushing their 45% laminate sale but we liked the LVP better plus the laminate is of lower quality. We had already been to two other flooring companies and obtained pricing and signed the contract with Empire because of their service plan. We scheduled for installation on Saturday May 17, 2025. On Friday May 16, 1025, I get a call from Larry stating that the manufacturer of the LVP is recommending NOT to install the LVP on our manufactured home. And he again tried to push the laminate for the same price. I did my research and LVP is one of the flooring that it is recommended to install in manufactured homes. I told him that we signed a contract for LVP and I did NOT like him switching the contract to a cheaper product for the same price. We decided to cancel the contract because Empire was very cheesy and I feel that they were trying to take advantage of an elderly and middle aged females by changing the contract without our consent. Shame on you Empire! read more

Definitely NOT RECOMMENDING EMPIrE TODAY. !!! Unprofessional, untidy, dirty, service on our flooring. So poor customer service ! I really regret getting them. its a waste of money. what a stressful situation we're having right now with them. 100% UNSATISFIED ! read more

I only do reviews when a business is exceptional. So: No need to check out other companies. I did the work for you. Empires Today quote and professionalism is the only way to go. Our installers Mike, Brent, and Shane were the best. They worked diligently with no mess as they cleaned up thoroughly. Installation went smoothly and the floors amazing quality makes our home look brand new. And "Yes" you can get your floor installed in just a day or so and not wait for weeks even around the holidays! Thank you to Mike's team. read more

Customer service could not process a simple credit card payment. Said it was my bank, called bank. There was no problem with credit card. Tried to charge us 25$ for check that didn't go through. But that never happened. Took three phone calls to get a copy of our receipt. Brittany in customer service was very rude. Well, never use them again! read more

We contracted with Empire Today to carpet our stairs. While they did a good job on the carpet, they made absolutely no effort to protect the adjacent walls. We now have no fewer than 20 areas that will require patching/painting to cover tool marks and gouges. We contacted Empire customer service and they said, essentially, Tough Luck. read more

Empire Today - Carpet Installation Near Me

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I'm giving them a single star since the sales team were really nice. Other than that, they changed the scheduled installation date several times without giving me a reason or contacting me other than sending me a change order to approve. By the third time, I had lost all confidence in their being able to complete the job and decided to cancel the entire order. This was my experience...you may have different results. That said, I can't recommend them. read more

Looking at all these 1 star reviews and find it hard to believe. I had only pleasant experiences from the customer service reps, the salesperson, Frank and Jorge, the installer. I LOVE my new carpet! I am not a carpet lover, but I have 4 dogs and 1 cat in an upstairs condo. I opted for their HOME FRESH personal brand. This is a game changer. Any pee on the carpet is easily cleaned up with water. And this type of carpet does not retain odors:)))) I was given a 20% discount, witch really helped with the final cost. Thank you! read more

Empire Today - Mochi and Penny love the new carpet, too:) - Carpet Installation Near Me

We had carpet installed in 2018 and at the beginning it looked good but not too long it starts to roll up in every room. It's supposed to be high quality carpet so I'm thinking it's probably due to how it was installed and likely not enough slack was taken out. I reached out to the company a while ago and nothing so I figured I'd post my finding here. We almost didn't go with them because the sales guy was rude to my wife but the manager convinced us to go with them. Here's some pictures of the rolls which is in every room and hallway. Update 10/15/2024: I got an email saying they would contact me within 3 business days. Well, 3 business days have passed, and nothing. This is what happened last time I reached out to them. Update 10/17/2024: I got online with a recorded person who essentially told me I'd have to pay for a carpet restretch. They don't want to attempt to make it right; they want to just get you on the phone to record you. I wouldn't do business with this company at all. They won't even assess the situation. Don't give these people your money! read more

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I made an appointment with the seller on Friday, and he scheduled the installation for Tuesday. I paid my deposit at that time. When the installer arrived, I immediately noticed that the carpet quality was extremely poor. I called the company right away and requested to switch to a different carpet. However, their new offer was unreasonably expensive, so I decided to cancel the contract. Despite the fact that no work was done, they refused to return my deposit. The billing department declined my request for a refund. This feels like fraud, as they provided no service at all.They shold refund my money immediately. read more

In December of 2020 my husband and I had LVP flooring and Carpet installed in our house by the Colorado Springs branch. It's been terrible from the beginning. They took inches off of the steps by putting a 2x4 at the back of it and then attaching the LVP. We now have multiple places cracking and peeling. And we are being told we have to pay for the fix because we are out of warranty. On top of also being told the floor is scratch resistant and it's clearly not. DO NOT go with Empire today. They are a scam. They had to put a layer on the subfloor to make it all level but it didn't work so now there's movement and it's causing the tiles to crack where they put the barrier down. I will update once we get the ridiculous quote of how much it's going to cost to repair. read more

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We had three bedrooms recarpeted after 16 years. The sales rep came out to show samples, measure, and provide a quote. We accepted, and the installers came. Our old carpet did not have huge stains or buckles. 1 year and 3 months after the brand new carpet was installed, all three rooms have buckles. Not only buckles, but also stains and discoloration. My old carpet of 16 years looked newer then this 1 year 6 month old carpet. When we called Empire to ask them to help, they said we were past the warranty date and it would cost $250 to come stretch it. They also gave me the sales rep's number. When he answered, he said he didn't even work at Empire anymore. I asked him why they would give me his phone number if he no longer worked there. He acted like he was stoned. I could not get help from anyone because the installers are independent contractors, never to be found!!! I guess that is the best way for them to do business so that no one is accountable. The cause was moisture, because the installer rolled out the carpet on water while outside. I noticed after it was already installed. What was I going to do? My mom had severe pain in both hips at the time, and she was already unable to lie down in her bed for 3 hours. I just thought the carpet would dry, which it did, but with buckles and water stains. I was told by the sales rep that the new carpet would be better than the old. He said there would be less carpet fiber in the vacuum barrel. That was a lie also. My vacuum barrel is full of carpet fiber every time I vacuum. read more

We contracted to put a new floor in our bathroom after putting in a new shower stall. We chose LVP. The floor has been installed and looks incredibly cheap. The installer did not remove existing baseboards, cut the floor to fit inside the baseboards then proceeded to nail white quarter round on top of the wall colored blue gray baseboard. Looks ridiculous. We have been in contact with Walter Salas in installation. While he agrees the installation is not as it shoudl be when he has gone to the general manager, he is told to say no. The only way they will fix our floor is if we pay for it again. AVOID this company. They used to be good but no more read more

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Beware. We have used Empire Today in San Diego County 3 times. In 2020 we had "Luxury Vinyl Planking" installed in our mobile home living room, dining room, kitchen, pantry and hallway. When we made the purchase we were told we have a lifetime warranty on product and installation. Last week I phoned them and then sent photos of separations of the planking with the expectation they would send someone to review the problem and resolve it for us. Unfortunately all we received was an offer to send a salesman to sell us more flooring...are you kidding me. We paid top dollar for this product and installation and while the flooring appears it has held up as expected, there is obviously some issue with the installation or product. We were told the separation is due to seasonal weather changes...this is San Diego...there is hardly what anyone would call a seasonal change to effect VINYL...this is not a wood flooring product. So disappointed. We are just ready to build a retirement home and will not be using or ever recommending Empire Today again for flooring. Sad the disconnect between sales and service...I guess they are so big they don't care about the customer. read more

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They did great on my stairs carpets. They used to look old and dingy, because the house we live in was built in 2002, so we needed to enhance it a bit. Instead of a beige dirty stair carpet, we asked for white and gray, and they did amazing. A bit loud of course, my dog with Addison's disease was scared, we had the tv on to comfort her tho, but it was fine overall. Thank you! read more

Empire does not honor its warranty, and does not stand behind its work. It takes several days for them to get back to you, then several more days to schedule a tech. I will not do business with Empire again. I feel completely ripped off. I would give them zero stars if I could. read more

Had a terrible experience with the guy they sent out to Measure. He was not nice at all and he had an attitude. Before Measuring, and before choosing a floor, he said it would cost me more than twice as much as any other flooring company has quoted me. I definitely don't recommend wasting your time it feels like a scam very rude and unprofessional service that just wasted my time. read more