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Empire Visionworks

2.8 (31 reviews)
Closed 9:00 am - 7:00 pm
Updated over 3 months ago

Services - Empire Visionworks

Eyewear fitting

Eye exams

Retinal imaging

Eye testing and diagnosis

Empire Visionworks Photos

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Recommended Reviews - Empire Visionworks

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6 months ago

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1 year ago

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2 years ago

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1 year ago

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1 year ago

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2 years ago

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2 years ago

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3 years ago

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7 years ago

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Helpful 5
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4 years ago

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3 years ago

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3 years ago

The lady at the front desk is extremely rude. Not a good first impression for customers when they walk in the door

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6 years ago

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4 years ago

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3 years ago

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3 years ago

They were courteous and efficient, with a better selection of frames than I'd seen elsewhere. I wish I had tried here first.

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5 years ago

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We apologize for the issues in service! We appreciate the review.

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4 years ago

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12 years ago

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4 years ago

poor service. a lot of trouble with the glasses we ordered and trying to order contacts. you cannot call and talk to anyone. ever!

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7 years ago

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12 years ago

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8 years ago

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We're so happy to hear this, Eve! Thanks for sharing your experience.

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9 years ago

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5 years ago

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7 years ago

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11 years ago

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8 years ago

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Thanks for sharing your experience, Patti Y.!

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7 years ago

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8 years ago

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8 years ago

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Thanks for the review, Tess!

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Ask the Community - Empire Visionworks

Review Highlights - Empire Visionworks

And Peter was very helpful with choosing my frames and purchasing what I needed.

Mentioned in 2 reviews

Read more highlights

Guilderland Vision Care

Guilderland Vision Care

3.0(6 reviews)
0.2 mi

I've been going to Casey Vision for over 30 years and have always had a great experience with the…read moredoctors. They're knowledgeable, kind, and provide excellent care. Unfortunately, what has consistently taken away from that experience over the years is the front office staff--specifically, Joanne. Joanne has a long history of being dismissive, unhelpful, and at times, openly rude. Years ago, she refused to release my prescription for a snorkeling mask until I spoke to the doctor, which felt unnecessarily difficult. Last year, when I got glasses from their office, no one explained they were progressives--and when I had trouble adjusting, the process to fix it took multiple visits. There was no guidance or accountability on her part. Most recently, as I waited for my appointment, she loudly said to another staff member, "There's the girl who was a problem." I hadn't even spoken yet. When I asked to set up a time to look at frames, she said there was nothing available, despite it being well before closing. It was very clear I was being intentionally pushed away. What really stood out was how familiar this behavior seems to be. When I casually mentioned my experience to a coworker, my boss overheard and said, without hesitation, "That sounds like Joanne from Casey Vision--that's why I don't go there anymore." I've also noticed several other reviews here mentioning her by name, which unfortunately lines up with what I experienced. The doctors are great, but Joanne makes the overall environment uncomfortable. I hope the practice takes this feedback seriously, because no matter how good the care is, the experience at the front desk sets the tone--and she's driving patients away.

I picked this office based on Google reviews (which were very good.) I went for my first exam with…read moreDr. McCann and was very impressed. She took her time to do lots of different tests and was easy to talk to about what she was seeing. I was confident in the results and thought the price was very reasonable. Would happily recommend. 1

CJ Sabatini Opticians

CJ Sabatini Opticians

5.0(4 reviews)
0.4 mi
$$$

There are so many places to get glasses it is (or was for me) difficult to know what business to…read morechoose. I have had some not so great encounters over the years and when it came time for me to consider getting glasses again I was not looking forward to the experience. Honestly, I chose CJ Sabatini because of their proximity to where I live. I very much like to support local business. So, I make the appointment to get my exam and glasses and upon arrival the first person I encounter is Chris - the owner. From the minute I met him I knew I was in good hands. He was very friendly and treated me respectfully and it was obvious he appreciated my business. He was not being governed by some franchise pressures to meet sales quotas and up sell. Chris was genuinely interested in me, as a person. So much so that there would have been a small balance over and above what my insurance would allow and Chris just said "forget it" and only charged me the insurance reimbursement amount. How many places would have turned down the opportunity to make addition money - regardless of how small that amount might have been? In short, Chris is a star. His pricing is very competitive. He delivered my glasses exactly when he said he would. He is an honest, reliable, businessman and he is the only one I will purchases glasses from when I need them again. his staff is also wonderful. I, unfortunately, cannot remember the name of the young woman who is at his front desk but she is all personality, super friendly, and a pleasure to work with.

Excellent service from opticians who care about their customers. The process was streamlined…read morewithout making me feel rushed.

Casey Vision Care Optometrist

Casey Vision Care Optometrist

3.3(22 reviews)
2.0 mi
$$

I've been going to Casey Vision for over 30 years and have always had a great experience with the…read moredoctors. They're knowledgeable, kind, and provide excellent care. Unfortunately, what has consistently taken away from that experience over the years is the front office staff--specifically, Joanne. Joanne has a long history of being dismissive, unhelpful, and at times, openly rude. Years ago, she refused to release my prescription for a snorkeling mask until I spoke to the doctor, which felt unnecessarily difficult. Last year, when I got glasses from their office, no one explained they were progressives--and when I had trouble adjusting, the process to fix it took multiple visits. There was no guidance or accountability on her part. Most recently, as I waited for my appointment, she loudly said to another staff member, "There's the girl who was a problem." I hadn't even spoken yet. When I asked to set up a time to look at frames, she said there was nothing available, despite it being well before closing. It was very clear I was being intentionally pushed away. What really stood out was how familiar this behavior seems to be. When I casually mentioned my experience to a coworker, my boss overheard and said, without hesitation, "That sounds like Joanne from Casey Vision--that's why I don't go there anymore." I've also noticed several other reviews here mentioning her by name, which unfortunately lines up with what I experienced. The doctors are great, but Joanne makes the overall environment uncomfortable. I hope the practice takes this feedback seriously, because no matter how good the care is, the experience at the front desk sets the tone--and she's driving patients away.

Excellent exam and good eyewear selection. Just a little aggressive on the eyewear sell side of…read morethings even when your prescription is unchanged and you're not up for new frame coverage medical benefit wise. Something you just need to be ready for when you visit. The experience after the eye exam is very much like returning a car after its lease is up. Expect a strong push for another one.

Empire Visionworks - opticians - Updated June 2026

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