Here's the thing about buffets at smaller Chinese restaurants - they don't put out a lot of food, so that you get hot, fresh options. That is the case here. There were a variety of dishes, in both spicy and non-spicy. There were my favorite, crabmeat rangoons, although the first batch was cold. Luckily, the waiter came out and loaded more in, and most of the other entree dishes were refreshed while we were there. There are two kinds of soup, and a wide array of dessert options, if you're still hungry. Is it the best Chinese around? I'd head to Hunan Gardens, in Kalamazoo, for that. But for a buffet 20 minutes up the road, this is a good option, especially if you're looking for diverse eats. The hot tea was yummy. The service was unobtrusive and kind. read more

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Empire Wok offers the BEST Chinese and Sushi in the Otsego and Plainwell area! The Good: 1. Get ready to have a sushi party because Empire Wok now serves sushi! 2. Great place to get takeout when you don't feel like cooking. 3. When ordering takeout - portions are always huge. We usually get 3 meals from ordering takeout. 4. My favorite dish is the Moo Shu Pork and it's truly the bomb .com! 5. My husband and I really enjoy the fact that we can now get sushi takeout with it comes will everything you'll need to have the proper sushi experience - wasabi and all! 6. The location is convenient because Empire Wok is located in the Oaks Crossings Mall in between M-89 Cinema and Walmart. 7. Plenty of parking spaces available! 8. Great service - always polite and friendly. 9. Prices are reasonable and portions sizes are huge. The Needs Improving: 1. The last time I ordered the Moo Shu Pork it was lacking on the Pork. Overall: A solid 4 stars! We recommend Empire Wok if you find yourself in the Otsego/Plainwell area and you're in the mood for Chinese or Sushi! read more

Great orange chicken and won ton soup and I will order again. Very fast service ready on time

Update on my first review. Have eaten here many time since, dine in and take out and the food has been good each time. They no longer have the buffet which is not a problem for me. I prefer freshly made food over food that sits out for awhile with multiple people eating from it. The service is always prompt and friendly. I did hear the lady next to us complain that she received white rice when she requested fried rice with her meal, but I haven't had any issues and will continue to come back. read more

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I don't expect much from buffets in general, this one was actually pretty decent. Selection is not huge but it was enough and food tasted good. I love shrimp and loved that they had at least four different shrimp dishes to choose from, huge plus for me. They keep an eye on the buffet and refilled food a little at a time with a fresh batch. They don't bring out a new huge tray of food to let it sit until it's gone. Adding a little bit more of a selection to desserts would be nice. Over all I'd go back. read more

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I was visiting a relative and we ordered Empire Wok takeout. The Buddhas Feast was very salty and not flavorful at all, but the veggie lo mein was excellent and was even good reheated for leftovers. The noodles were a bit thicker than I am used to be the taste was spot on. Prices seemed very reasonable and portion sizes were great. read more

Take out is quick easy and very consistent. We enjoy something other than the regular burgers and pizza occasionally. The ladies are also very good about customizing my order. read more

Won't be back. Crab Rangoon were all Rangoon handily any crab cream cheese. My husband got the Mongolian beef and the texture was not beef. Food is dry because there is very little sauce and if you ask for more they don't have it. My son came home and lived in the bathroom. Don't waste your time and money. read more

It's a buffet...not a Michelin Star restaurant. If you're expecting to be treated like royalty find someplace else. In my experience - and I've eaten here a lot - the staff is friendly enough and attentive to your needs. The food selection is somewhat small for a buffet but so is the restaurant. The food is prepared well and I've definitely had worse at other establishments. If your looking for a decent, quick, in and out kind of meal this is the place. Just don't go expecting more. read more

Kind of sad if this is the best Chinese food in the area, according to other reviewers. After 3 take out meals here over the last 2,months, I will not bother again. Everything has a out of the can taste, cheap tasting YUCK. Save your money. Portions are not huge for take out. They put food in small plastic containers that are not quart sized. Perhaps there are new owners here since the older reviews of this place?!?! Certainly not good any longer. Crab cheese are ok, nothing special, they were not as pictured in other reviews. Chicken with broccoli was GOD AWFUL! Very bland, full of filler vegetables (it was chicken with BROCCOLI, not chicken with mixed veggies) and I think there were 3 very small pieces of chicken in it. Hardly any sauce in it to let the rice soak up. First visit here they forgot some of my take out order, had to call and complain. Got pork egg foo young the last time... egg patties not bad, but pork was over cooked and chewy. The gravy for it is disgusting! Tastes like cheap canned beef gravy. Shameful to serve such grossness. Hate to say it but I have gotten better meals at the dumpy looking very old place across the street from here. This restaurant is nice inside, but the food needs some serious help! read more

Not only did they forget plastic silverware for TAKEOUT (ended up having to go to Walmart) I don't even know how you manage to let fortune cookies go stale let alone serve to your customers. I'm scared to touch the food, if the fortune cookies are stale who knows what's wrong with this other stuff.. The first time I came here I loved it, obviously why I came back. However this will be the last time. Very disappointed. read more

Empire Wok - Stale Fortune Cookies - Chinese Near Me - Plainwell, Michigan

The second we walked in the worker pointed to a table without saying anything, then quickly listed the drinks available. After we all said we wanted hot tea he just walked away. The buffet was pretty diverse, but none of the food was very good. It was all fine. The service was just awful and I won't be back again. read more

Was there april 22 2020..an the egg rolls were all greased up....looked like they dipped them in grease after cooking.....never give u napkins..dark soy sause..fork or spoon.....freid rice is allways cold.....im going to call them bout the eggrolls... read more

Stopped by to check out their new menu and I have to say its way better than the buffet that they had before fresh food a few sushi rolls that I tried and were pretty good it was fast good food and friendly service I will be here more often read more

Listen here mmmkay my food was good oh yeah the 7 pieces of pepper steak was delicious charging me 11 dollars though yeah cya going to taco bell next time. read more

The food was very good. Not sure why bad reviews. I travel a lot and have eaten at many different Chinese buffets. This one is small but the selection decent and tasty. I think why everyone says they have bad service is because I do not believe the server or hostess speaks English very well and barely understands what you say except for drinks. I say if the foods good why worry about anything else it is a buffet. I gave 4 stars because of lack of communication abilities otherwise 5 stars. read more

Food is great. The staff is very business like. Gives you the impression that you need them more that they need you.. No sense of humor..

My husband and I arrived at about 8:45 and they didn't close until 10. So we figured there would still be food. We were dead wrong. They had stopped frying everything and when they did bring something out it was the smallest amount possible. Not worth 25 dollars. read more

The owner and their staff refused a minute of their time to help a blind couple choose from the buffet. Poor customer service attitude in my opinion. read more

I would not recommend this place. We had the buffet! OMG what a mess! Shrimp was good, peanut chicken great! The orange chicken is the chicken balls with oj added to the red sweet sauce, same with honey chicken ewww. But staff was ok. read more

Not the greatest, but everything tasted OK and I definitely will be back again due to the fact that it's the only decent Chinese buffet within my area. read more

We are the visually impaired couple who had a horrible experience with service at this restaurant yesterday. The owner took several minutes explaining why we could not have the buffet, even when we said it would literally take 1-2 minutes for him or another staff person to describe the items as we served ourselves. Then, when we were told we could not have the buffet, menu options were not even read to us. He literally made us choose the only item we could remember from the menu from our previous visit. We stayed since it would have been difficult to go elsewhere given our transportation arrangements, but mostly to document the entire experience. As a paying customer,the right exists to present the facts as we experienced them. Language is certainly a barrier, but that is no excuse for such poor service. Our money is just as valuable as anyone else's, and as such the quality of experience is also equal in importance to anyone else's, despite our situation. In this day and age, such a situation is not to be tolerated when the accommodation being requested was so simple. We will definitely enjoy Chinese food at another establishment, where reasonable service can accompany decent food, but it won't be here. read more

Pretty average Chinese food fare, although the best in the area. We eat here once every month or so and usually order take out. The portions are nice; I really like that the combo platters come with your choice of white rice or fried and BOTH an egg rolls and two crab rangoons. The owner has always been pleasant, usually slipping a couple extra fortune cookies in the bag for our little one. The couple times we've eaten at the buffet instead of getting take out, the steam tables usually are not stocked super high like other Chinese buffets I've been to. This probably cuts down on waste and works for a small town buffet, but it was not slow that Saturday night and I wished there was more food out. The food itself is average, perhaps above average on a good day. I like the diversity of the menu, although every so often our take out meal will be lacking some quality, usually when I order something more obscure off of the menu. The popular dishes like sesame chicken never disappoint, however. I don't have much experience with the buffet, so I can't comment on the quality there, although I would bet it's more consistent because they cook those items on a daily basis, unlike some of the more obscure menu items that I prefer. Overall, I'd recommend this place to those in the area looking for a good Chinese meal. read more

I love this place. You can order from the menu or go for the buffet. I suggest the latter of the two. Good prices. Good size lunch buffet and bigger one for evening. Food is great, restaurant is clean, waitstaff is excellent and they NEVER rush you. Take your time and bring your friends. One of my favorite places to dine. read more

Staff is nice and prompt with service, yet the food has gone sub basement. Used to frequent a lot being a resident of Plainwell. Lost us as customers due to a so called remodel and change to a fusion menu. Found out they changed back to old style of service, and buffet but seemed to lose their old style of cooking with good flavor. Time to search for a new favorite in Grand Rapids or Kzoo. read more