I meant to write this a while back but just kept putting it off…read more I was in Bentonville/Bella Vista for the Oz Trail stage race at the end of May. I was having some shifting issue and could not get the micro-adjust to fix the problem. I ran by the shop and with very short notice the mechanics put the bike in the stand and made the repair. To top it off, after a very muddy first stage, my shock lockout quit working. Once again, Phat tire to the rescue. Those folks in the shop are ON IT! Thanks tons for keeping me rolling!

I've rented from Phat Tire Bella Vista for the past few years after my son moved to NWA. I'm here…read moreat least twice a year. Always had great service. Until this past 3-day rental in April. I rent eMTBs due to being 62 and double knee replacements. I wouldn't be in the sport if were not for electrification. At first, I was happy to rent a brand-new Trek Rail. I'd be the first to ride it. However, to my dismay, I couldn't ride 2.5 miles without the chain popping off. It popped off 3 times. And then the chain broke within 4.0 miles of starting my one and only ride. Also, one cleat on my SPD pedals wasn't able to adjust tension and my shoe would pop out too easy. IMO this bike hadn't been fully ride tested prior to being rented. After I skateboarded my bike back to the parking lot and returned the bike, I was utterly miffed on being charged to replace the chain with a halfhearted apology from the store manager, Adam. I pleaded my case to no avail and was told I should've taken the insurance and "that's how the bike rental business works..." seams like customer Disservice to me. I considered myself a loyal Phat Tire customer. My rant continues: If I purchased a brand-new bike, a broken chain would be covered under warranty, especially with less than 2 hours of use. Also given the fact that the chain kept popping off, the bike needed better tuning. I can't believe I spent more than $400 dollars for a 3-day rental as I did just last November. I certainly did not get my money's worth. In fact, I feel ripped off. Shame on me. I was unable to get on the bike on day one or day two of my 3 day rental due to other time commitments. Rental day 3 didn't get me out on the bike till 4:30 PM. (I was going to pay an $20 overnight fee to ride till 7:00 PM. After the shop closed) More than $400 for less than 1 hour of total ride time. A fancy lawyer doesn't make that an hour. But that's on me due to my scheduling conflicts. Something changed. I don't know what. Maybe corporate Phat Tire sought expansion by partnering or selling to a private equity firm or maybe the team at the Bella Vista shop is overworked, underpaid or just not engaged in customer service. Or maybe it's me and I just had a bad day. I don't feel that if I'm spending $120+ a day for a bike rental that I shoulder have to take extra time from my day/ride to adjust my seat, pedals and fix chains that derail much less have to pay for chain. All I know is I like to ride and when I'm traveling around the US or Canada and I can fit it into my schedule, I'll bring my bike or rent a bike. This has brought me great memories, lots of fun and good health. Not this past time...

Great selection of new and also gently used kids bikes. Very knowledgeable staff. We have bought…read morethree bikes here for our kids while on vacation. We wouldn't buy kids bikes anywhere else.

My youngster had a burning desire to learn to ride a bike, (so did mom & dad) this is the place to…read moredo it. We got a late start as bike riding just wasn't a priority when the wee one was younger. He's 10 now but really felt left out and needed a confidence boost. He and dad just didn't click when we tried riding. Cue coach Emily. The patience of a saint and knows all the tricks, styles, and buttons to push to get the young one excited about learning. Even making the falls fun and tolerable. Coach Scott was awesome to work with as he really helped behind the scenes with scheduling and payments. I can't recommend this place enough. If ya want your youngster eager to learn and enjoy bicycling, this is your place. One stop and you can purchase, rent your gear, and get lessons.

We popped in here briefly looking for my rental and were redirected to the rental shop a few blocks…read moreaway. This location is retail and repairs. After returning my rental a few days later, we were able to get a quick clean/minor service for my buddy's bike. It was mostly just in need of a cleaning and little bit of lune but they were quick and kind about it. Reasonably priced. We also picked up a few things for the remainder of the rides this trip. Highly recommend and we will return!

My go-to for any service that needs to be done on my bikes. Phenomenal customer service - I see…read moreevidence of that while visiting the store and in my own experience. Latest example was replacing my cleats on my road shoes - the bolts were seized and beyond my ability. However, a big shout out to George for completely taking care of me and going absolutely above and beyond. Thank you!!

I had a great experience. Bike was tuned and ready to go. It was nice to have the ability to ride…read moreout straight from the rental shop.

A friend of mine and myself rented bikes from this place and wish that I hadn't. The bikes were…read moredirty when we picked them up and that should have been an indication of things to come but we were excited to hit the trails. We paid extra for premium e-bikes and they were trash, the first day the front chainring came off my friends bike and that caused the chain to break, we had to wait for the shop to come out and fix it. Both bikes had bald tires that made riding very sketchy and dangerous. On the second day I got a flat and I am glad we had a spare tube with us because all the sealant was dried up. Also the motors kept overheating and we had to constantly stop. And don't even ask about the noise the bikes made, lube and check the bearings, it was absolutely a horrible riding experience. When we returned the bikes I was supposedly given a $160 refund that never showed back up on my card. When I told them about the tires they didn't care and just put the bikes back for the next sucker to rent, people are going to get hurt from these heaps. Do yourself a favor and find another company to rent from!

These folks are great. Daniel went out of his way and worked with Bentonville Bike rentals to get…read moremy son the perfect bike and gave me a kick ass ex-e. He delivered and picked up and was just really helpful. Honestly made our trip more enjoyable. We started by talking to a big company in town and they didn't have time to help, maybe too busy. Once I spoke to Daniel and saw the difference and knew who I'd be using from now on.

Beware of cancellation charges! We had to cancel for medical reasons. We cancelled a week after…read morebooking and more than a month before the rental. The cancellation fee was $44.20!! They said it was to recoup the credit card fee. What's that? Maybe 2 or 3%? My bank said they'd get the fee back when they reversed the charges. I just want to warn people about the cancellation policy. The VRBO cancelled without any fees because it was early enough. Sheesh!! Kind of steep!! They must LOVE cancellations. $44 for nothing. I'm sad that we had to cancel- we really wanted to go. Not sure I'd book with them again when we do. I didn't want to ding their rating- I'm sure they're bikes are fine.

Rented 3 e-bikes for 4 hours. Bikes were clean, well maintained and so comfy. Went all over…read moreBentonville! Excellent way to spend a day and get to know this town. Signage is difficult. Look for OZ suspensions currently. Recommend calling ahead for reservations.

Had the best experience renting electric mountain bikes from here! The staff was very friendly and…read moreknowledgeable. Fair price for the high quality bike and one day rental. It was our first time in Bentonville and they gave multiple recommendations of which parks to start at, suggested trails, cool points of interest to find in the parks, and restaurants around town for a good post-ride meal. We will definitely be renting from here when we return!

Nice bikes. Nice bike people. Nice shop dogs!…read more Great place to chat about bikes and trails. Rentals, demos, gear. Cool interactive map wall. Grab a coffee from next door and check them out!

From the owner: Specialized Bentonville is a catered Demo/Rental center…read more Reservations can be made at specializedbentonville.com Sales and Service are not offered at this location. Please contact any local Specialized full service retailer for Sales & Service or give us a call for recommendations.

GHO keeps current model Specialized bikes for rent and the bikes my group rented were in superb…read morecondition. The shop had the bikes ready and waiting for us when we arrived and they were near perfect. During our rental, we had a couple of minor issues (our fault) and GHO took care of them instantly and with zero complaints! It was a great experience and I'll rent from them again.

Definitely excellent customer service each and every time I've been in. Trey was super helpful and…read moreknowledgeable. He went above and beyond to ensure I found the perfect bike for my needs, wants, and budget. This is what customer service should look like. Thank you Trey and Gearhead staff for making me feel welcome.