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    Endless Summer Pool And Spa Service

    1.0 (4 reviews)
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    Services - Endless Summer Pool And Spa Service

    Pool maintenance

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    614 Pools - Different days I'm charged different prices despite being quoted $55

    614 Pools

    (13 reviews)

    The company is responsible for the worst customer service experience of my life. I hired them for a…read moresimple pool opening service. The expectation was that they would remove the cover and winterization, install the ladder and add chemicals to get the pool ready for use. I work from home and they arrived without notifying me or even knocking on the door so I never even got to meet the technicians. Then after less than an hour of work they disappeared. No notice or even a text that they would be back to finish the job. The pool cover was removed and in a pile next to my pool and many of the bolt fasters were left up as a tripping hazard despite the bag for the cover being left out. The ladder wasn't installed and it didn't look like any chemicals were added to the pool. Later that evening they charged my credit card the full amount for the service, $380 and then I get an email from them saying that our pool pump is busted and needs to be replaced and they gave a quote of over $2000 to fix it. I replied that I thought that was very expensive and that while it's understandable they did not complete the service that I hired them for, that I should not have been charged the full amount. By their own estimates for a service call and labor for the time there were here I offered to pay them $165 for their time and asked to be refunded the difference. They came back and said that they went into the next 15 min. increment and that the best they could do was $215. At this point they are wanting to $215 for ~30 minutes of work and the only thing done is they removed the cover. Due to them ignoring my very reasonable offer to pay them $165 for very little work, I contacted my credit card and had them reverse the charges. Now that got their attention! I got a very nasty email about how they were going to sue me and will need to pay $1000s for their lawyers and that I was being ridiculous because they didn't fold up my pool cover nice enough. It was condescending, mean, and extremely unprofessional. Honestly, the guy seems unhinged and could have done so many things to resolve this situation. But now he's accusing me of trying to get services for free and threating legal action. The "service" that was done was actually a disservice because now I had an open pool without an operable pump which caused a nasty algae problem in my pool and I had to screw down the bolts they left up, put away the cover, install the ladder and figure out how to get this thing fixed. I ended up buying the same or possibly better pump than they recommended and did most of the install myself and then had a licensed plumber and electrician come out and inspect the work which ended up costing ~$1300 all in. So I finally got my pool up and running but no thanks to 614 Pools. Also, they ended up whining and lying to the credit card company saying they did the work and had the full charges reinstated on my account. This company is the WORST pool company I've ever encountered and by far the worst customer service I've had in my life. I've never been threatened to be sued or treated this way by any other company for what should have been a straightforward service call. DO NOT HIRE THEM! Other random details: They claim they didn't install the ladder because a rubber stopper was missing. But they didn't even knock on the door and ask me or look in the pool shed where it had fallen off. While the quote for the replacement pump was high, but really upset me about it was that they implied that I would need to have them do it for them to come out and complete the original service. This could have all been prevented if anyone would have reached out to me and treated me with respect. Prices are high in these "troubling times" I get it, but they could have offered me options instead of bullying me into paying them more money. They acted like there was only one pump option and I had to have them do it. At no point did anyone call me or talk to me in person from this company. They only sent emails and made no effort to offer even a bare minimum level of customer service.

    614 pools saved our pool. Thank you so much. After a landscape company scraped half of our nature…read morestone into our pool, you were able to save our pool. The employees were awesome with care and attention to our issue. Answered all our questions and were responsive to our needs. Can't thank you enough. You are an awesome company.

    Endless Summer Pool And Spa Service - poolcleaners - Updated June 2026

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