Second year closing my pool. Showed up early and is friendly as can be.. thorough in making sure…read moreall was done correctly. Recommend to anyone.

Good luck getting this guy to show up. Will give you every excuse in the book. You would think for…read morea new company Dusty would appreciate people giving him an opportunity for business, I guess not. No call no show!!!

Unfortunately out of business. They were good. Drew was excellent but left the company unfortunatel.read more

Drew was out to winterize and clean our pool for the season. He was highly professional and did an…read moreexcellent job cleaning and closing the pool for the season. I can't wait for spring to have Ultra back out to open and maintain our pool. Thanks, Drew and team!!

The company is responsible for the worst customer service experience of my life. I hired them for a…read moresimple pool opening service. The expectation was that they would remove the cover and winterization, install the ladder and add chemicals to get the pool ready for use. I work from home and they arrived without notifying me or even knocking on the door so I never even got to meet the technicians. Then after less than an hour of work they disappeared. No notice or even a text that they would be back to finish the job. The pool cover was removed and in a pile next to my pool and many of the bolt fasters were left up as a tripping hazard despite the bag for the cover being left out. The ladder wasn't installed and it didn't look like any chemicals were added to the pool. Later that evening they charged my credit card the full amount for the service, $380 and then I get an email from them saying that our pool pump is busted and needs to be replaced and they gave a quote of over $2000 to fix it. I replied that I thought that was very expensive and that while it's understandable they did not complete the service that I hired them for, that I should not have been charged the full amount. By their own estimates for a service call and labor for the time there were here I offered to pay them $165 for their time and asked to be refunded the difference. They came back and said that they went into the next 15 min. increment and that the best they could do was $215. At this point they are wanting to $215 for ~30 minutes of work and the only thing done is they removed the cover. Due to them ignoring my very reasonable offer to pay them $165 for very little work, I contacted my credit card and had them reverse the charges. Now that got their attention! I got a very nasty email about how they were going to sue me and will need to pay $1000s for their lawyers and that I was being ridiculous because they didn't fold up my pool cover nice enough. It was condescending, mean, and extremely unprofessional. Honestly, the guy seems unhinged and could have done so many things to resolve this situation. But now he's accusing me of trying to get services for free and threating legal action. The "service" that was done was actually a disservice because now I had an open pool without an operable pump which caused a nasty algae problem in my pool and I had to screw down the bolts they left up, put away the cover, install the ladder and figure out how to get this thing fixed. I ended up buying the same or possibly better pump than they recommended and did most of the install myself and then had a licensed plumber and electrician come out and inspect the work which ended up costing ~$1300 all in. So I finally got my pool up and running but no thanks to 614 Pools. Also, they ended up whining and lying to the credit card company saying they did the work and had the full charges reinstated on my account. This company is the WORST pool company I've ever encountered and by far the worst customer service I've had in my life. I've never been threatened to be sued or treated this way by any other company for what should have been a straightforward service call. DO NOT HIRE THEM! Other random details: They claim they didn't install the ladder because a rubber stopper was missing. But they didn't even knock on the door and ask me or look in the pool shed where it had fallen off. While the quote for the replacement pump was high, but really upset me about it was that they implied that I would need to have them do it for them to come out and complete the original service. This could have all been prevented if anyone would have reached out to me and treated me with respect. Prices are high in these "troubling times" I get it, but they could have offered me options instead of bullying me into paying them more money. They acted like there was only one pump option and I had to have them do it. At no point did anyone call me or talk to me in person from this company. They only sent emails and made no effort to offer even a bare minimum level of customer service.

614 pools saved our pool. Thank you so much. After a landscape company scraped half of our nature…read morestone into our pool, you were able to save our pool. The employees were awesome with care and attention to our issue. Answered all our questions and were responsive to our needs. Can't thank you enough. You are an awesome company.

NO response to emails & phone is no longer in service......I believe they are no longer in…read morebusiness. They were very good and sad to see them go.

Being new to the area, I turn to reviews when I have repairs needing done. I was not disappointed…read morewith Reynolds Pool and Spa. I felt as if Tim really had my best interest in mind when he suggested repairs that needed done to my spa. He was very honest and his prices were responsible. He didn't even laugh at me when he had to re-explain things to me! He is a good guy and I will not hesitate to call him again. Thank you, Tim!

These guys are fantastic! Will get you on the schedule for opening and maintenance as soon as…read morepossible. Have several options for payment too. If you have a pool or hottub that needs regular tending...Call Chip. He'll get you all set up!

From the owner: Fun and functional. Decorative and decadent. Your options are virtually unlimited once you decide…read moreto make your poolscape dreams a reality. Whether you're designing a new pool or upgrading your existing backyard environment, we work closely with you to create an outdoor living area perfectly suited to fit your lifestyle. Explore your options by calling us today! Step outside your back door into a private paradise alive with the sounds of cascading waterfalls and rippling, crystal-blue water set in a backdrop of brilliantly colored flowers and lush foliage. Immersed in your warm, tranquil oasis, you have the discretion to change any aspect of your environment right at your fingertips. Make the paradise of your dreams a reality. Call us today. Make your own signature splash in a custom-designed poolscape. Whether you prefer spiking the winning point in a game of pool volleyball or simply letting a drop of water roll off the end of your toes as you relax on the sidelines, we can make t

I had them open my pool for the season. They came on time and had me up and running in an hour…read more Always happy with the work.

I couldn't give this company a half star or I would have, to say this company is unreliable, would…read morebe an understatement, he ordered a part, but then would not respond to numerous calls to come out and install it, finally calls and says he is stuck on another job, how did I take a back seat , after waiting ten days ? I finally told him, if he doesn't show up that day, then don't bother coming at all. SAVE YOUR MONEY !!!