Best pizza in Boston. Amazing crust, so much cheese. Oozy, yummy pizza. read more

Food is decent but not as good as it was with prior ownership. Biggest complaint is the terrible service. Consider yourself lucky if your order is accurate. Tonight's gem was waiting in line for to go order, next in line and they grab the orders for the 2 separate customers behind me that were their friends. Service like this drives the rating way down. read more

Here right now, and wish I weren't. Took 20 minutes to pour pitchers of PBR, and we had to go up and get them ourselves, only to realize we were given used plastic cups. Gross. After getting replacement cups, which were also used, I decided this review needed to happen. Salem is a sad, sad, tourist trap of a place, and this restaurant represents that perfectly. Awful - stay away. Edit: Pizza also blew. read more

C-H-I-L-I Go to Engine House and try Chef Squirrel's smooth, rich tasting, slightly sweet blend of chili. Pure magick... read more

staff seem kinda pressed. the dining room is very small. location is great at a busy crossroad. pizza is not bad.

Stopped in for lunch and had an excellent crispy thin crust pizza. The staff was friendly and the food was great, not any more to say there

I have made the mistake of eating here for the last time. When I first started working downtown, Engine House seemed like a viable place to do business, and snag lunch from every once in a while. Originally, the food was definitely of par, but it's the service that really gets me. A few months back I ordered two pizzas to be delivered to my home, while I was at work. I figured I would race the delivery driver to my house, and have time to have lunch with my father (who was waiting for me til I got out of work) on my break. Obviously, I won the race...by FORTY MINUTES. That means that for two small pizzas and a 2 liter, I waited a solid hour and fifteen minutes for a delivery that is literally a straight shot up Lafayette St. When I got the pizzas, they were cold, partially burnt, and looked like they were tossed around in the back seat before they even thought about delivering them to me. The total came to $26 (ridiculous on it's own), but I told the driver I wasn't paying full price and left him a $20. Upset, I bothered again to give them another try. I ordered a buffalo chicken sub, with bacon and cheese, but all I got was a regular, plain chicken sub. When I came back to return it, they told me they charged me for a large sub and a pizza, for no reason whatsoever. I was refunded, but still PISSED. I didn't even want a sub that was made correctly, they completely lost my business. However... More recently, I called ahead to tell them I wanted two slices of cheese pizza. A fairly simple order, but they STILL managed to screw it up. They told me it would be ready in five minutes, so I showed up in ten. When I got there, they said it still wasn't ready, because they literally just put it in the oven. Despite what I had to say about them, I still went ahead and gave them business again for a single slice of pepperoni pizza. When I got in to get it, I stood in line (with nobody in front of me) watching the girl behind the counter mow down on some kind of sub, who tried talking to me asking what I wanted. I told her twice the same, stupidly simple pepperoni pizza slice order, but for whatever reason she could not remember for her life what I said. The cook in the back heard me, and once she finally swallowed her last bit I got my pizza. When I went back to work to chow down, I noticed a big pool of grill grime that my cheese had melted into, and a few lovely blotches of burned dough on the bottom. Needless to say I didn't eat it, and wasted yet again another couple of bucks at Engine House Salem. Don't waste your time here, they thrive on screwing up. read more

The pizza here is fair food. Better than that of papa gino's, but it is no Flatbread Pizza. Overall pretty yummy and satisfying when you are in the mood for your traditional pizza. _____________________________________________________ My only major complaint is that last night my boyfriend and I ordered calzones from here and we asked for a delivery. My boyfriend said the street and our order very slowly and deliberately. We specifically said Beverly (doesn't sound anything like Salem) She said the order back to us and it was all correct and told us our total was $36.49 Problem 1: 15 minutes later we get a call from the girl asking what town we live in. We say Beverly and she says that the Engine House doesn't deliver to Beverly (Would have been nice if she was paying attention in the first place) So my boyfriend told her we would come pick it up. Problem 2: After he got off the phone, he told me she was unenthusiastic about hearing that we were willing to come pick it up. (Never thought picking up food that employees worked hard to put together could be a bad thing) Problem 3: When we went to go pick it up. My boyfriend purchased the food and got handed a pizza box and for a little while he stood around, so the girl asked "Did you order something else?" /Yes why else would he be standing there. Did I mention, this girl was the same one that took his order. Problem 4: When we got home we had our calzones and both of our calzones had toppings that were missing. We ordered a four topping calzone and got a two topping calzone instead, and with the wrong toppings. We were still charged $36.49. read more

I have been a long time regular, the ride or die type. Always spending (generously) and tipping generously. I preface my commentary with this because it does matter, cheap patrons, non-tippers, or "tippers on the subtotal" can find another soapbox when commenting about the service they receive. If you are any of the above and received "ehh" service then know you get what you get and can't get upset, I have paid my way into the good graces of staff members (or at least I thought that I did). The last handful of times ordering delivery from the Engine House my order has not been complete, is missing condiments, has the wrong dressing, wrong components in the wrap, etc. I simply let it go and make a mental note to modify how I place the order and to be EXTRA specific...I want to be "nice" to fellow service workers. Lately, with the persistent errors and raging downward spiral of the food, I have ordered elsewhere. The fourth time must be the charm though because I learned to check the bag immediately. Upon doing so with this evening's order once again it was incomplete missing condiments (like ketchup for fries that I specifically asked for BECAUSE I DO NOT HAVE KETCHUP AT HOME). Right away, I call the store and am told "sorry the driver left for the night and I can't help you." Mind you, the driver is still in their car outside my window...I persist and find this egregious because I paid and did not get what I ordered. This call went back and forth (I was offered a "discount" which I don't want), quickly I realized this conversation is going nowhere. I ended up driving to Engine House, walking in with the meal, asking for my money back to which I was told that was not possible. I really don't care about the money, it was the principal and the total lack of service and attention that put me over the edge. The collegue was defensive, I was upset (but still cool, no Karen behavior here) and just left the meal on the counter. We were at an impasse, after all of the sub-par, incomplete, downright crappy meals, this incomplete order was the final straw. While everyone needs to manage their expectations, I mean really, I am ordering a wrap at a local pizza shop, the point is that service is what makes people come back, I will not "manage my expectation" on this point. In a time where businesses are closing left and right, the fight for each customer and to ensure they continue coming back needs to be the priority. Mistakes happen, I make them everyday in my service job, the difference is when presented with the mistake I have to own it and see it through ensuring that it is rectified completely to the guest's satisfaction. I live 5 blocks from Engine House and drove there in 3 minutes (now that I think about it, I don't know why I even ordered delivery), a manager needed to correct this mistake and see it through. In total it would have taken 10 minutes to bring the missing items to me and complete the order. This 1 star is a rating of the poor management, disorganization when preparing delivery items and inability to rectify mistakes made with orders. Get it together. read more

Engine House has always been my favorite place to get a salad from. Fresh veggies, good dressing a homemade pita bread! But the last two times I've ordered have been a nightmare. The first mistake they made was sending a salad without dressing. I called, they said someone would come out with some dressing. I had to go out to a dance recital before it arrived but turns out it never came. My boyfriend was home all night. The next day, i called and they were super nice and credited me for the mix up. So we ordered again the next week. Well, our salads arrived without pita bread. I made a point to ask for dressing when I called and used the credit from the previous order. They did send out the pita bread but it was still pretty frustrating to have two mix ups! We probably will not be going back for awhile. read more

Would never go back. Rude staff, dirty tables, floors and environment as a whole. Pizza about same quality as frozen, trash cans overfilled. It was the only place without a line which should have told me something. read more

I have eaten in this restaurant two times. The first time I ate here I had pizza and it was fairly good. The restaurant is somewhat in disarray the benches need some help and the light globes are held together with tape. The second time we placed our order and waited at least 20 minutes before I went up to find out where our food was. The lady at the counter said, "you didn't get it yet?" About 5 minutes later then order came out and was incorrect. That required a redo. I had a dinner (chicken, broccoli and penne) that was recommended to me by the lady taking orders and it was canned products. Lousy sauce, frozen broccoli and watery noodles. I am not sure if this was an off night but I was not impressed and think I can find a better local place for pizza, etc. the next time I am looking for the next type of cuisine. read more

I literally come here every time I come to Salem. Great pizza. A little hard to get a set in October but worth the wait.

Seriously I love Engine House. I love Engine House so much that after 23 hours of labor, 2 hours of sleep, and 9 hours of constant visitors... when the fiance asked what I wanted to eat the first words from my mouth were "the biggest pizza you can get from Engine House!" We used to come here when we first started dating 8 years ago. Back then you could still smoke inside of establishments. So you could order a pitcher of beer, a large pizza and have a smoke in between. So much fun. The pizza is awesome! It isn't the typical Greek-style pizza you will find at the local townie shops. It's real Italian-style pizza. Haven't tried anything else from there... I'm a bit obsessed with their pizza. read more

I would love to review the food, but they never delivered it. When I called an hour and a half later they never answered the phone. They did, however, manage make sure the payment from my card was processed. read more

Greasy Italian style Pizza. Menu consists of classic Pizza place Fair. Lots of deep fried offerings, subs, salads Cold Tap Beer and of course Pizza. My family and I really liked the Pizza. It did seem to have a floppy crust that lends itself well to a fold and eat. Good stuff! No Gluten Free Pizza. There are GF options but by the looks of the kitchen i doubt it could be kept free of possible contamination. read more

Great cheesy thin crust Italian style pizza! They also have slices at all times. Typical sub and pizza place and the atmosphere appropriately matches. They also have beer, sports on TV, and Keno for those interested. read more

Good food but if you order takeout they will likely forget your order and make you wait when you arrive for pickup. Two times I've ordered from Them this has happened. read more

Below mediocre subs done slowly. I did take out and they screwed up the order even though no one was there for them to be busy. My daughter's sub had a bread tie (pradle) inside her sub. Bad job. Won't be back. read more

Insulting a healthcare worker a few months AND refusing to wear masks while preparing food. Yeah I'm all set with that, go to flatbread down the street! Way better pizza and they wear masks. read more

Although I usually trust the instincts of my fellow Yelpers, Engine House was recommended to me by someone I know, and being new to the area, I decided to check things out. I should have followed my gut. I wouldn't say this place is bad, I just didn't find anything outstanding about it. I don't mind that you order from the counter as soon as you arrive, but the menu is quite extensive so unless you know what you want right away, you awkwardly stand there while the counter folks stare at you. My husband and I just ordered simple pizzas and garlic bread. Although we knew the pizza would take about 25-30 minutes, we were willing to wait as we weren't completely starving. First came the garlic bread. I actually thought it was a joke. It was 2 long, slices that looked more like pickle spears than bread, and it tasted like I had taken some wonder bread and stuck it in the toaster. I wish I had taken a picture. The pizza wasn't bad, but the sauce was a little soupy and tasted a little too "herby". Again, I wouldn't say it was bad, but nothing jumped out and begged me to come back and make this place a regular spot. It was busy in there so obviously many people enjoy it, but with the variety of restaurants Salem offers, if I do come back I'll try something else. read more

Food is mediocre at best and employees are not wearing Masks. With so many great pizza spots in Salem, there's no reason to settle for this dump. read more

If you have tattoos or piercings, your money is not welcome here, so don't give them any. They bash led a healthcare worker during the pandemic on FB for having a nose ring. Ridiculous for a business in a place like Salem to say something so ignorant... Will never be ordering from here again. Their food sucks anyway, they've just been here forever so people go out of habit... read more

This is strictly a pizza review for Engine House. The pizza is good but it's just a little to greasy. I also really wish they had jalapenos or a spicy sausage to add some kick to their pies. For some reason, grilled chicken is considered a specialty topping and costs an extra $2.50. Having said all that, the people are very friendly and the pizza is quite affordable. A large two-topping pizza is only $12.25. They are also really active in Salem, which is always great to see. I will definitely continue to support Engine House Pizza. read more

Let's just say this review is coming from a Long Island girl. This pizza was not my cup of tea. But again I think New York pizza is the best pizza lol. So with that being said. This pizza was not the best. I ate it so I didn't just throw it out but it was not GOOD. First the pizza was extremely burnt. Barely any flavor. Only reason we landed on this place was to kill some time before our ghost tour (we didn't want a heavy dinner) so we tried this establishment. Regretfully. I gave it two because the counter girls were nice BUT besides that nothing great. read more

Solidly delicious pizza every time. I'm typically a pizza purist and prefer to eat a no-frills cheese pizza, but Engine House buffalo chicken pizza is hard to refuse. We have never had an issue with service or delivery, as it seems many other reviewers had, so theres that. Some of the best pizza I've found in eastern MA, for sure! read more

good salads, fries, and chicken parm subs, bad everything else. Their meatball subs are disgusting.. I couldn't even finish it when I tried. Everything else here I've tried has been mediocre at best. Their pizza is worse than almost every other place is Salem and the people here are incredibly crude. If you want a good sub there are plenty of other places to go (Niko's, Dina's, Mandee's, etc) Strangely enough there aren't many good pizza shops in Salem. Crusty's is good, but I think their only open in the spring and summer. Mandee's is also good, but has bad service. If you want a real treat than take a drive over to Beverly's Little Italy. Avoid this place at all costs. read more

My favorite pizza restaurant on the north shore. Great hand tossed pizza and an always friendly helpful staff. The Fire Chief Special is my favorite pizza, though a plain cheese is great as well. read more

I get takeout from here regularly and they never disappoint. I waver between here and Upper Crust depending on whether I want fancy thin crust (Upper Crust) or just good quality Italian pizza (Engine House). Slices are great if you're in a rush, Pizza is always good. Mozz sticks are just OK, Cheese steaks are yummy, as is Chicken Parm sub. I don't do delivery, just had too many bad experiences with too many places, but for takeout, Engine House is top notch. read more

If you like undercooked dough topped with Ragu and flavorless cheese and a salad that consist of hunks of iceburg lettuce, carrot shavings, some small tomato bits served with cheap oil (they call it "Italian dressing")and served by surly employees then THIS IS THE PLACE FOR YOU. We were so hungry but only ate the cooked pizza crust. AVOID THIS DUMP. read more

This place is so tasty. The pizza has a wonderful just spiced right sauce and the cheese is savory and bubbly. The staff is super friendly and the price cannot be beat especially since the location sits in the center of where all the tourist trap places are. You can't get a better 10 dollar large pizza in the area. They also have scratch tickets and great weekday specials to save you some extra dough. Definitely make this your easy, cheap, and tasty dining option if you are in the area and don't want to spend an arm and a leg for great food. read more

I am not a big pizza fan...it takes a lot to impress me, and I have to say that the pizza at Engine House is VERY good. Crispy, flavorful crust with fresh and tasty toppings. The cheese was good quality and my peperoni wasn't greasy. The young folks working there weren't very friendly, but they got the job done. The place itself is kinda bland with lousy seating and they had 60 Minutes on the TV; not exactly great fare for a pizza joint, IMO. So, for all that they lose a point...but the pizza itself was excellent. I'll certainly be picking up pizza there in the future. read more

Engine House is favorite lunch spot in Salem. The pizza is served steaming hot and piled high with cheese. The sauce isn't too sweet and the crust is perfectly crunchy. We usually stick to the basics of sausage or pepperoni, but even their buffalo chicken is delicious with a side of bleu cheese dressing for dipping. The staff is pretty friendly and pizzas are made fresh to order. You can buy drinks (soda or beer) by the glass or the pitcher. If it's warm out, I suggest taking your pizza to go and having a picnic down by the water. Bring extra napkins! read more

Descent pizza. Definitely edible. The service is a bit gruff. You order at the counter. Sometimes they bring it out. Had to clean our own table. read more

okay, Its a typical sub shop. Don't get the chicken Parm. Its pretty bad. Roast beef sub yes! read more

It's a good, solid pizza and has been one of the town favorites for years. The other menu items are good and the portions generous. The subs in particular are usually very good - this is my favorite cheese steak in Salem. Eating in there is a lot of fun - nice ambiance for a sub shop and you can get a beer with your meal. Also nice. The downside is that over the last few years the quality has been inconsistent - once in a while now we'll get a real clunker of a pizza or meal from them. Still well worth eating there despite that risk, but they've been a safer choice! read more

This has been my pizza joint ever since I moved to Salem a year ago. I find the pizza tastes really great and the slices are pretty big for the large pizza. Two topping large costs about $12.25 which you cant beat. I wish the ham wasn't a specialty item though. We've never had an issue with the delivery but we prefer to stop in and pick it up. Never had a problem with any of the staff however they usually get our name wrong on our order when calling it in ahead of time so there are a few times when we would have to do a little investigative work. Normally this would be a problem but my girlfriend usually calls it in and her name can be hard to understand over the phone. The subs aren't bad and the chicken tenders were REALLY good! Nice thick tenders with really good breading. This place loves to give weekly offers on Facebook and they have a punch card awards program that could get you a free large pizza and coupons on the box if you collect 10 of you get a free large cheese pizza. It's pretty hard to go against that. We eat here almost weekly and it hasn't let us down yet! read more

Just had to return a pizza in a downpour because you gave me someone else's order when I picked up - was supposed to be green pepper, got pineapple (It's not my fault I had the same first name as another customer at the same time). I even told you what I ordered when I was paying at the counter. So I had to drive back to return the pineapple pie for the pepper one we ordered - no offer to deliver free due to their error was made, nor did they say keep the mistake pizza for the hassle (as the prior owners would have done). Guess they were eager to re-serve it to whoever ordered it. Gross. Come to think of it, is it even legal to serve food to a customer that's left the premises and been returned? I wouldn't want it... Ps Mediocre pizza. Did you forget to pay your cheese bill or do you fancy the minimalist approach to this major pizza ingredient? read more

I've been going here since back in the 80s. It was pretty good up until just recently. I think it has switched hands. The pizza is terrible. Soggy, floppy dough with a yucky blob of tasteless cheese atop. Honestly, it was the worst I ever had. The coldcut sub was bad too. The cold cuts were sweaty and they doused so much oil on the thing the bread was ruined. Mushy tomatoes too. So, as if the poor quality food wasn't enough to turn us off, the cook/food preparer was wearing his pants the thug rapper style: hanging down past his bottom with his underwear showing. Gross? Oh yeah, and he didn't wash his hands or wear gloves. Gross. And watch for the attitude from them...not a nice place to bring your family and children. We will NEVER go back. read more

I love Engine House! I live in Cali and every time I come to visit Salem, I must have a meatball sub or the Italian sub. Pizzas are great here as well. But I love this place. read more