Just bought our second car from Malones, and just like with our first purchase, the experience was…read moreexcellent. Jim Stevens was terrific throughout our multiple visits--polite, professional, and never pushy. He was always accommodating with our requests and incredibly helpful. There was also a minor existing issue with the car, which Brian and the service department resolved promptly as soon as we brought it to their attention. Malones truly has a great team, and the entire environment is low‑pressure and stress‑free. We'll definitely return when we're in the market for another car. Thank you!

Buyer's beware!!!! This place is a scam, do not trust them!!! They are dishonest and their cars…read morehave hidden issues. My car broke down before the 30 days, I took it back, they checked it and damaged the hood liner to look like vandalism, then sent the car to Mercedes Benz in Marietta. The engine seized and asked $25K for new engine. Malones refused to take it back even when it was a powertrain issue and was under warranty! Basically our words against theirs. Had to fix it and sold it. A total nightmare!!! Stay away

My wife and I purchased a new 2026 Toyota Crown Signia Limited hybrid SUV and Finance & Insurance…read more("F&I") products from Marietta Toyota on July 4, 2026. Overall, I rate the car buying experience with Marietta Toyota good, not great. If you're interested in how our experience went, keep reading. This review is divided into 3 parts over 2 separate visits. *** VISIT 1 OF 2 ON JULY 3, 2026 *** Duration: Less than 2 hours Part 1 of 3: Test Drive with Sales Consultant Brianna "Bri" Walters We called and made an appointment to test drive a new 2026 Toyota Highlander Hybrid. The on-site call center associate, Rachel Eve, said they would try to find one for us to test drive. She was nice. When we showed up in person for our appointment, there was none for us to look at. We did look at a used 2023 Highlander and a new 2026 Grand Highlander, and decided they weren't for us. Marietta Toyota just happened to get a 2026 Crown Signia Limited in, so we test drove that instead. My wife liked it. Our sales consultant Bri was great throughout the entire process. She's been at Marietta Toyota for about 2.5 years. She was really nice, very professional, and not pushy. *** VISIT 2 OF 2 ON JULY 4, 2026 *** Duration: About 3.5 hours Part 2 of 3: Trade-in and Price Negotiation with Sales Manager Tyler Elliott We brought my wife's 2010 Toyota Corolla LE in for trade-in valuation and to get a final price from sales manager Tyler. Tyler is new to Marietta Toyota. He joined about three weeks ago and is from Alabama. Tyler had a more traditional, high-pressure sales approach. We get it - that's just how sales works. This was where the process was not transparent to us, the customers. It's a black box. Here's how the numbers broke down: * Sticker price: ~$57,500 (includes ~$2,000 in Marietta Toyota dealer add-ons) * Discount: ~$1,200 (2.1% off) - only available by financing through Toyota at 6.34% APR * Trade-in (2010 Corolla LE): started at $1,000, Tyler upped it to $1,500 * Net price after trade-in: ~$54,800 * Tax, tag, title, and other fees: ~$5,200 In order to receive a "discount," you can't be an all-cash buyer. One way dealerships make money is by getting customers to finance. You can make a minimum of three monthly payments and then pay off the car in full after that to get your "discount" and avoid paying extra interest. There was less wiggle room to negotiate on a Crown Signia because it's a rare vehicle compared to something like a Camry or RAV4. Part 3 of 3: Finance & Insurance with Finance Manager Christie Kerdahi Just when we thought we were done, we had to go into business manager Christie's office to discuss F&I products. She pitched us on three different contracts: a mechanical failure service contract, a prepaid maintenance plan, and a vehicle protection plan for the tires and wheels. These totaled almost $10,000. We had to decide on those contracts right then and there in her office. By that point, we were mentally worn out, felt backed into a corner, and just wanted to be done and out the door. We accepted because she said we could cancel any contract at any time and receive a prorated amount back. We are highly considering canceling. You could argue that a brand as reliable as Toyota doesn't need all this stuff. To be clear, this isn't a knock on Christie specifically - she was professional and just doing her job. This part was tough because of how the F&I process works industry-wide. The contract terms (e.g., time period/mileage, what's included/excluded) are structured in the dealership's favor. Again, they have to make money. The way the numbers are presented - every step of the way, not just F&I - along with F&I being the last step before you walk out with a new car, is part of a larger, deliberate sales strategy. *** ENDING NOTES *** Dealership sales and finance managers do these kinds of things all day, every day. A lot of customers only go through this a handful of times in their lives. So dealerships obviously have the advantage over the customers here. They get you right where they want you. While we weren't super prepared going in, we felt prepared enough - yet we were still blindsided and put on the spot multiple times throughout the process. It's easy to get hung up on technicalities and details, but they do matter. There was a lot of paperwork and not enough time to review everything thoroughly - similar to a home closing, where everything moves fast right at the end and you're signing before you've had a real chance to read it all. We happened to go on slow afternoons, so we were seen almost immediately by everyone. We were in and out about as fast as one could hope, so that was nice. We didn't want to spend a lot of time shopping around and haggling, so there was value to us in getting something we wanted fast. We're very happy with the car. We were lucky it had just rolled off the truck the day we test drove it. We like Bri and would work with her again.

Went in looking to buy quickly. it's never as quick as you want to be, but Davon did a great job…read moreand kept things clear and moving

Well the process was very long and exhausting. I was glad it was over. I was pleased with the car…read morebut the one thing I didn't like was they didn't fill the gas tank it's kind of weird to buy a new car and then have to go to the gas station and car wash right after. they didn't even detail the car. It's like they rinse the car off .I was there for 3 1/2 hours and I feel like if you're gonna sell a car or trying to sell a car you will present the product the best way you can to make the person feel good about a large purchase.

My plan originally was not to complain but the issues are too big to ignore. The car is definitely…read morenot what it looked like in the pictures I bought but then when I got home I paid attention that the driver side doors, front bumper, and rear bumper does not match the actual paint color. The rear pillar looks like it was cut off and replaced but the damage was so hard that they didn't fully repair it and left it uneven. Rear bumper has a wavy line where repair wasn't even properly hidden. Driver side doors do not hinge correctly and both quotes I have been given fall above 6k minimum for repairs. I did contact Paul from the dealership and I have not heard from them yet.

I drove my Hellcat over here from Cumming to purchase a daily driver. I called before the trip to…read moresee if they had the car, it went to voicemail and voicemail was full. When I arrived at 10:22am they had vehicles blocking their entrance. I called again and some guy answered, he told me they would open in about 5 minutes. I waited for 20 minutes, finally called again and straight to voicemail..... Website says they open at 10am so idk. Bought a cash car elsewhere instead, thanks for wasting my time.

My son's car was totaled in an accident and we needed to find a replacement quickly. We drove…read morealmost 3 hours to Marietta because there are so many used car dealers in the area. I don't frequently post reviews, but I felt like one was needed in this case. I wanted to take the time to share a good news story in this case. We had several bad experiences at other dealerships, so working with Dale at America Dealer was a pleasant surprise. The price listed was the final price. There were no additional fees or unexpected costs. It didn't take long to complete paperwork and we were quickly back on the road to home. The car is still running great a month later and my son has no complaints. America Dealer is hidden behind the famous Big Chicken. It's a smaller car lot, but I recommend taking the time to check out their inventory. (Note: The review incorrectly shows San Francisco instead of Huntsville, AL)

Man, even if I had two broken legs I would have to learn how to get around before I go back there…read more Customer service sucks and the cars are junk. They tried to put me in a 2012 Dodge avenger. We already know those cars are not reliable plus with be over 250,000 mi and the finance charges going to be about $10,000 engine was ticking sounded like it was about to blow up. I'm not exaggerating. I'm a mechanic and these people are taking advantage of people that are in tough situations. Good credit or not? You still have better options. They need to be shut down.

I just bought an 2012 200 chrysler got on high car ran hot and lights came on they rig car to…read morebypass emissions and all! don't buy a car from here at all

Amazing Dealer. I can't express how impressed I was with the customer services there. Went in to…read morebuy a used car and with Behroz help we accomplished just that! He went above and beyond to make it happen and worked with my budget and finance rate. The friendliness of him and the reasonable prices and no fees will surely bring us back!!! I'm 100% recommend this place !!!

I have to give it to B . He really went over and beyond to help me buy my car . He might talk fast…read morebut he's transparent. And to seal the deal . He made sure i had fresh tires and was serviced before i took my car home . Thanks B

Shout out to Cameron for being such a nice guy to deal with! I saw a BMW 5 series on AutoTrader and…read moretext back and forth with him a few times before coming to visit. I wasn't blown away by the BMW, it was super clean and in great condition, it was just kind of bland looking to me. Cameron was really sweet though, he sat patiently in the backseat while my husband and I drove for quite a while trying to decide if we wanted it. Turns out that Cameron is quite the BMW expert, he knew things I didn't even know after owning 2 of them for years! After expertly parking the BMW I spotted the sportiest looking Jaguar across the lot. While we are not big Jag fans I was rather fond of this one. God bless 'em, this time Cameron had a front row seat to some spirited curve-hugging, redlining, female test driving! But he never complained or showed any fear :) Guess what??!! He's just as knowledgeable about the Brits as he is with the Germans! Unfortunately we had to purchase elsewhere, even though the selection is fantastic here (and the cars super clean and in great shape) they just didn't have what I was looking for. My husband, however, is planning to upgrade his ride in the next few months so I have no doubt we'll start our search here. **Particularly since there is no haggling, no pressure and none of the badgering that is all too common at other car lots by many, many other salespeople** Clean, nice cars and wide selection. Good prices. Awesome sales dept, knowledgeable and courteous. No haggling. We'll be back :-)

I went there looking for a recommendation for replacing my front tires. They confirmed that they…read moreneeded replaced due to the car alignment being out. I was told to replace the tires and they would do an alignment. The guy I arranged to pick me up wasn't available so MSC provided my transportation. The car rides and tracks great now. Will go to them again.

Folks here are friendly, but they are not forthcoming with information about their vehicles…read morehistory. Quick to give a car fax sheet. Remember car fax is a great resource as long as the folks using the system input the information. In our case the Chevy dealer that these folks used DID NOT disclose all the information about the vehicle we purchased. We found numerous issues when we got it back to our dealer, cost us another $6,000 to fix everything that was wrong with it BUYER BE WEAR!!!

One star is more then this company deserves!!! We have been waiting for an hour for a vehicle that…read moresupposed to be on the lot I was told is 5 minutes away The price has gone up 1000 and he says now the air conditioner isn't working Byron says nothing but it's not his problem I spoke to some one else This company is crap !! Is full a lie from the very beginning I hope to stop people from coming here .