This rental car agency rents dirty, damaged cars. Avoid it. Go to a reputable rental car agency…read more When I asked for a clean car without a scrape, I was called "dishonest." When I reported the employee who called me dishonest to the manager, he did not apologize for his employees unprofessional behavior. So: if you ask for a clean, Undamaged car, you will be accused of being dishonest. This is called gaslighting. And it should not be tolerated. I will never rent from hertz again. This is in reference to the airport hertz rent a car agency. Avoid this business.

The Coors Hertz location the most unprofessional and the worst customer service I've experienced in…read moremy life and I'm 73 years old. I retired from a major airline providing Customer Service for 20 years and would have been fired for treating customers the way they do specially the manager. I been doing business with them for several months renting vehicles to drive for Uber and it has gotten horribly worse. I reserved a compact car like I had previously. I went to pick up the vehicle and they informed me they didn't have a car for me. I was paying $260 base previously but now the only option for me was a Tesla which would cost approx. $350/weekly plus the time and cost to charge make it impossible to cover the cost and make money. Anyway, my other choice given was a 2019 Ford Flex with 108k miles at $310 per week. The agent told me that it would be almost as economical as my previous vehicle, a 2021 Toyota Corolla which I was getting an average of 34MPG. It turned out that the vehicle was averaging 21MPG based on the dashboard mpg display. Also, the agent said they do not clean cars before they are rented. This vehicle was dirty inside, but the outside was filthy including the windshield and didn't have cleaning solution in the dispenser. I finally had enough and decided to return the vehicle today. I have spent numerous hours since yesterday calling Uber and Hertz to honor the reservation. I want to work! Uber agents have said it was a Hertz problem and Hertz agents have told me it's Ubers problem. Anyway, total frustration and anger. To make it worst, the manager from Hertz at the Coors location told me that I couldn't rent a car from Hertz/ Uber program anymore because I expressed my frustration. Why was I not contacted if they couldn't honor the reservation.? They told me that I should have called to see if they had cars available. Totally ridiculous and unprofessional. I've become a Platinum with Uber in about 4 months. I pride providing good customer service, which can be confirmed by my customer reviews. Anyway, I remember when Hertz were number one because they had an excellent product. Their cars were new, super clean and their staff was very professional. Now, I'm not allowed to rent a car and work because of Hertz on Coors incompetence.

For me, this is an ongoing problem. We use Costco for travel and they setcar rentals with budget…read more The latest was at the Albuquerque airport where the line was long, probably 20 people and one regular clerk. 40 minutes waiting for car then wait outside until it is washed? One would think that they know how many will be arriving and staff accordingly.. but NO.

Do NOT rent a car from Budget!! I rented a car in Rome a few months ago and have been trying to…read morerecoup an overcharge without success! They don't seem to care about my situation at all. I have rented from them numerous times in the past but will never rent from them again due to dishonest agents and terrible customer service.

The Day You Rent Away…read more I almost can't believe I'm writing a five-star review for a car rental place, and yet here I am. We did technically have our rental thru Alamo® but there was no one at their desk (it was Christmas day), so we were sent here to their sister company at Enterprise® to complete the transaction. The Good: *Booked thru Costco for an eight-day rental for a small SUV for less than $100/day--including taxes and fees. *The lady working the desk, Yvonne, was outstanding; friendly, fast, efficient, and didn't go too hard on the insurance upsell. *Once we were done, we were sent to the lot where a friendly gentleman named Miguel *ACTUALLY WALKED US TO OUR CAR*!! Lord, in heaven, I got a case of the vapors and thought I was going to pass out. These places usually just turn you loose in a sea of vehicles and say, "Good luck and don't let the door hit ya where the dog should've bit ya." I'm looking at you, Baltimore... =T The Meh: *They didn't have any small SUVs left (I felt that Seinfeld bit about taking but not keeping the reservation creep into my head), but fortunately, Miguel hooked us up with a Toyota® RAV4™ upgrade for free. The Ugly: *The car exterior was a bit dirty, and a few of the windows were downright filthy. I'm not sure if this car had just been returned and they hadn't had time to clean it yet or what? Regardless, it's not really a big deal. TLDR: I still can't believe I'm giving 5* to a car rental place, but they definitely deserve it. To quote Kramer: It's a Festivus Miracle!

Super unreliable ask for so many things and doesn't give the right information on the phone has so…read moremany unexpected fees that weren't told prior do not recommend..

This is not a final review for this place, I have never rented a vehicle from them before, today is…read moremy first. I accidentally found them on Google since I think they are rather a new company. Though, I am glad that we have met. I called the owner and he returned my call in a prompt and timely manner. Gave me the quote which in my honest opinion is somewhat cheaper than other companies around town. The reservation process was very smooth and painless. His worker, Tomas helped me out and he was very polite and professional. I was too busy and completely forgot to turn the paper work that he emailed me back in, guess what, he called the next day and did all that for me over the phone. Picking the Van: dang, these are handsome looking ones,black vans, they are tinted, washed and all detailed. They even put little water bottles in the van for us. I mean it doesn't cost must to do it ourselves but little gestures count. I told him we needed a 15 passengers and he accidentally took out a row of chair, so he immediately switched a new van for me and apologized to me profusely for the mis-communication. Location: it is on Coors, right by that Denny's, and well hidden. Just use your GPS. The van itself: i liked how nice the van was. Easy to handle and did not encounter any issue at all. Will rent more for sure.

Very Rude!!! I called to reserve a van and the man I talked to kept telling me that it was for 4…read moredays when it was actually 3 days. When I asked him if there was another van place to contact since he was being rude, he stated that there was and asked if I wanted the number. He then hung up on me. I will never use this place!!!!

Honestly, they're super efficient with the little support they have. Manager just took over this…read morelocation a month ago and is busting his butt to get it up and going again with the few employees he has due to 90 percent quitting. Im not sure how it works with this company specifically, but it's really unfortunate that corporate or whoever is above the manger isn't helping out more so that this location can be more efficient. I would give 5 stars if it wasn't for the company not supporting the employees and the manager. For the 2-4 employees that are there and the manager--they really do try their best to get you out in a rental in a decent amount of time. Just know there will be a bit of a wait but they are working as fast as they can to help everyone. Respect to the manger and employees especially with how hot it's been recently.

Branch Manager John was super friendly and professional. Staff are very helpful. I always rent…read morewith them as they have great cars and low prices. Highly recommend this location.

Last minute need for change of plans! My bf booked through USAA and had a military deal through…read moreUSAA. They had availability, it was smooth, we got to the desk and the staff did not push us for extra stuff we did not need. Went to get the car, guy gave us choices (there were only two for the package he paid and off we go! For return, we came back outside office hours around 3:30 in the morning and no one was on site----instructions to leave key on the dashboard and the shuttle was already waiting on us which was such a relief! Car was ok but efficient. Got us to what we wanted to do for this trip!

Friendly service on the lot with a decent selection to choose from in the Emerald Aisle section…read more Grouchy older man who worked the exit booth would not accept the Emerald Checkout barcode, so beware that they may not follow all of the typical protocols as advertised at this branch.

Our rental pickup time was set for 12:00pm. We arrived at 12 to find they were closed! Their hours…read moreare 8-12pm! How can you have a pickup time for a reservation be at the time you close?! Makes no sense. Avoid at all costs. Found out they are a franchise, do not do business with these people.

This place is hideous rented a vehicle picked up at midnight vehicle filthy no employee inspected…read moreon pick up or drop off 10 days later a charge of 450.00 to clean vehicle Called customer service 5 times and not resolved wrote corporate a letter do not RENT from them they are disgrace trying to rake tounthrough the coals.​

Thrifty Car Rental is a scam they charged me $91.00 to make an appointment to rent a car. The…read morerental was for 7 days at $115.11. After taxes and fees the total was $200.64 not bad for a week rental. When I approached the counter to pick up the rental I was surprised that they required a soft credit check with a $500 dollar security deposit on top of the rental for a total of $791.64 up front! I went with Avis the price they gave me was better than Thrifty and Avis has way better customer servers with clean and well maintained cars. Thrifty still has not refunded my $91.00 dollars.

Is the Dodge Caliber really a compact car? It was monster huge compared to my little civic and it…read morehandled like a beast. Zero visibility, steering wheel shimmied over 60 MPH, pulled hard to the right and was stripped down. Not even power locks. Decent gas mileage, forget it. And what's with the giant dashboard? I kept banging my knees every time I got in or out even though I had the seat all the way back. I always rent an inexpensive compact car when I travel and of all the companies I've rented from, Thrifty managed to stick me with the crummiest car possible. At least it wasn't the dirtiest inside. That prize goes to Enterprise, two locations. Check in was friendly but long because their printer jammed. Returning the car was OK, but it took the guy long enough to show up that I nearly started to head for the front counter. If the price is comparable, rent elsewhere.

I loved this little rental hub. So easy to navigate. I get a bit of anxiety when I'm not familiar…read morewith an area or a subject, which is why I love researching before a trip (and why I love Yelp so much!) The shuttle bus was so easy because there is just one. You don't have to try to look for the company you rented through because this shuttle takes you to them all. The shuttle seems to run quite often. When we arrived at the facility, our first day, there was one already waiting to leave and one behind us. When we left on our final day in ABQ, there were 4 shuttles waiting to go back to the airport. This was on a Sunday too, so don't be scared if you see the hours posted here that they are closed on the weekends. They aren't. The shuttle was also a pretty quick trip, so we definitely got to the airport early. The main building is a long one, with counters flowing on both sides from the middle, where the shuttle drops you off. There are many signs telling you which way to go to your counter. The parking lots follow this pattern and do a u-shape around the building. While there could have been a few clearer signs for returns, I'd say it was pretty easy, as you come in the way you left.

Here in Albuquerque, after you get off your plane and claim your luggage, you catch a shuttle to…read morethe car rental facility. In the past, we've been helped aboard by the driver and we've always tipped at least a dollar a bag. This trip, we had the cash, but not the help. Inside the facility, all of the car rental agencies are ready and willing to help with your reservation or find a car for you. This trip, we reserved with Budget. We had no wait. Ian helped us and we got our car (a Camry) in record time. When we returned, we were assisted by a young woman who scanned our car's barcode, emailed our receipt, and told us we were all set. We gassed up last night, 7 miles from the airport, and put 7 gallons in the car for the 137 miles we drove it. Either Camrys are getting poorer mileage or the person before us didn't REALLY fill it up.