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    Enterprise Rent-A-Car

    3.1 (27 reviews)
    Closed 7:30 am - 6:00 pm
    Updated 1 week ago

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    Front desk and waiting for our rental.
    Inez A.

    Less than a 5 minute wait for an employee to pre check us in. We waited about 20 minutes before we were put in an SUV as we requested when making the reservation. When she took us out to the vehicle, she showed me how to start the vehicle, locks, keyfob, inspected the vehicle and explained about the fuel. From start to finish we were put first.

    Car with burned out tail lights.

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    1 month ago

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    3 months ago

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    5 months ago

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    11 months ago

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    3 years ago

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    1 year ago

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    3 years ago

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    3 years ago

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    3 years ago

    A 21/2 hour wait for a car that we reserved weeks before and we didn't get the car we ordered. Very unprofessional.

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    3 years ago

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    3 years ago

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    5 years ago

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    2 years ago

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    4 years ago

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    5 years ago

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    5 years ago

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    6 years ago

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    6 years ago

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    3 years ago

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    8 years ago

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    5 years ago

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    8 years ago

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    12 years ago

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    8 years ago

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    17 years ago

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    13 years ago

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    10 years ago

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    Ask the Community - Enterprise Rent-A-Car

    Review Highlights - Enterprise Rent-A-Car

    Yvette the manager was extremely helpful and advocated for me many times.

    Mentioned in 2 reviews

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    Hertz Rent A Car

    Hertz Rent A Car

    2.3(12 reviews)
    3.6 miWestside

    This rental car agency rents dirty, damaged cars. Avoid it. Go to a reputable rental car agency…read more When I asked for a clean car without a scrape, I was called "dishonest." When I reported the employee who called me dishonest to the manager, he did not apologize for his employees unprofessional behavior. So: if you ask for a clean, Undamaged car, you will be accused of being dishonest. This is called gaslighting. And it should not be tolerated. I will never rent from hertz again. This is in reference to the airport hertz rent a car agency. Avoid this business.

    The Coors Hertz location the most unprofessional and the worst customer service I've experienced in…read moremy life and I'm 73 years old. I retired from a major airline providing Customer Service for 20 years and would have been fired for treating customers the way they do specially the manager. I been doing business with them for several months renting vehicles to drive for Uber and it has gotten horribly worse. I reserved a compact car like I had previously. I went to pick up the vehicle and they informed me they didn't have a car for me. I was paying $260 base previously but now the only option for me was a Tesla which would cost approx. $350/weekly plus the time and cost to charge make it impossible to cover the cost and make money. Anyway, my other choice given was a 2019 Ford Flex with 108k miles at $310 per week. The agent told me that it would be almost as economical as my previous vehicle, a 2021 Toyota Corolla which I was getting an average of 34MPG. It turned out that the vehicle was averaging 21MPG based on the dashboard mpg display. Also, the agent said they do not clean cars before they are rented. This vehicle was dirty inside, but the outside was filthy including the windshield and didn't have cleaning solution in the dispenser. I finally had enough and decided to return the vehicle today. I have spent numerous hours since yesterday calling Uber and Hertz to honor the reservation. I want to work! Uber agents have said it was a Hertz problem and Hertz agents have told me it's Ubers problem. Anyway, total frustration and anger. To make it worst, the manager from Hertz at the Coors location told me that I couldn't rent a car from Hertz/ Uber program anymore because I expressed my frustration. Why was I not contacted if they couldn't honor the reservation.? They told me that I should have called to see if they had cars available. Totally ridiculous and unprofessional. I've become a Platinum with Uber in about 4 months. I pride providing good customer service, which can be confirmed by my customer reviews. Anyway, I remember when Hertz were number one because they had an excellent product. Their cars were new, super clean and their staff was very professional. Now, I'm not allowed to rent a car and work because of Hertz on Coors incompetence.

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.6(187 reviews)
    13.6 miAirport/Base

    The Day You Rent Away…read more I almost can't believe I'm writing a five-star review for a car rental place, and yet here I am. We did technically have our rental thru Alamo® but there was no one at their desk (it was Christmas day), so we were sent here to their sister company at Enterprise® to complete the transaction. The Good: *Booked thru Costco for an eight-day rental for a small SUV for less than $100/day--including taxes and fees. *The lady working the desk, Yvonne, was outstanding; friendly, fast, efficient, and didn't go too hard on the insurance upsell. *Once we were done, we were sent to the lot where a friendly gentleman named Miguel *ACTUALLY WALKED US TO OUR CAR*!! Lord, in heaven, I got a case of the vapors and thought I was going to pass out. These places usually just turn you loose in a sea of vehicles and say, "Good luck and don't let the door hit ya where the dog should've bit ya." I'm looking at you, Baltimore... =T The Meh: *They didn't have any small SUVs left (I felt that Seinfeld bit about taking but not keeping the reservation creep into my head), but fortunately, Miguel hooked us up with a Toyota® RAV4™ upgrade for free. The Ugly: *The car exterior was a bit dirty, and a few of the windows were downright filthy. I'm not sure if this car had just been returned and they hadn't had time to clean it yet or what? Regardless, it's not really a big deal. TLDR: I still can't believe I'm giving 5* to a car rental place, but they definitely deserve it. To quote Kramer: It's a Festivus Miracle!

    Super unreliable ask for so many things and doesn't give the right information on the phone has so…read moremany unexpected fees that weren't told prior do not recommend..

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Car Rental Albuquerque Airport - CARNGO - one of many artworks inside the complex

    Car Rental Albuquerque Airport - CARNGO

    3.3(3 reviews)
    13.6 miAirport/Base

    I loved this little rental hub. So easy to navigate. I get a bit of anxiety when I'm not familiar…read morewith an area or a subject, which is why I love researching before a trip (and why I love Yelp so much!) The shuttle bus was so easy because there is just one. You don't have to try to look for the company you rented through because this shuttle takes you to them all. The shuttle seems to run quite often. When we arrived at the facility, our first day, there was one already waiting to leave and one behind us. When we left on our final day in ABQ, there were 4 shuttles waiting to go back to the airport. This was on a Sunday too, so don't be scared if you see the hours posted here that they are closed on the weekends. They aren't. The shuttle was also a pretty quick trip, so we definitely got to the airport early. The main building is a long one, with counters flowing on both sides from the middle, where the shuttle drops you off. There are many signs telling you which way to go to your counter. The parking lots follow this pattern and do a u-shape around the building. While there could have been a few clearer signs for returns, I'd say it was pretty easy, as you come in the way you left.

    Here in Albuquerque, after you get off your plane and claim your luggage, you catch a shuttle to…read morethe car rental facility. In the past, we've been helped aboard by the driver and we've always tipped at least a dollar a bag. This trip, we had the cash, but not the help. Inside the facility, all of the car rental agencies are ready and willing to help with your reservation or find a car for you. This trip, we reserved with Budget. We had no wait. Ian helped us and we got our car (a Camry) in record time. When we returned, we were assisted by a young woman who scanned our car's barcode, emailed our receipt, and told us we were all set. We gassed up last night, 7 miles from the airport, and put 7 gallons in the car for the 137 miles we drove it. Either Camrys are getting poorer mileage or the person before us didn't REALLY fill it up.

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    Car Rental Albuquerque Airport - CARNGO
    Car Rental Albuquerque Airport - CARNGO - Facade

    Facade

    Car Rental Albuquerque Airport - CARNGO - One of many artworks inside the complex

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    One of many artworks inside the complex

    Enterprise Rent-A-Car - carrental - Updated June 2026

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