A young gentleman at Avis in Gurnee provided fantastic customer service, from speaking on the phone…read moreto coming outside to help us find our rental (it was a difficult week, and we'd just said goodbye again to our newly-minted sailor the night before -- the second one is harder than the first). The car was in great shape, was comfortable and spacious, and the tank was full. I couldn't have been more pleased with our experience, and I'm sure we will be requesting their services again for our rental needs. Thanks so much!

Everytime Irent from this place. The service was great They do everything it takes to get things…read morecorrect and take care of me.

From start to finish, this newer owner (2019) owner has your every need taken care of and is ready…read moreto answer any questions. The owner, Ash, is top notch, helpful, and very knowledgeable. Highly recommend this offuce!

I picked up a car with a bad smell. After half an hour of it not airing out, I checked the back,…read morewhich was clearly used by a dog as a bathroom, and not cleaned. I returned to the location, waited half an hour for the single agent to return from lunch, then the agent smelled and saw the issue and provided another car. None of this was noted in the new rental agreement for the new car, and the time was still marked as the original pickup time of the bathroom car. I returned the new car at the time I picked it up, a week later. For that extra 2 hours, I was charged for an extra day. After speaking to an agent, as well as escalating to a supervisor, the Official statement from Budget is as follows: The car was mechanically functional, so you did not need to return it, and the extra charge for the extra time is valid. I had to place a credit card dispute to get this resolved, and I'm fully confident they will fight it like rabid dogs with lack of bowel control. -- Budget Car Rental - now renting used uncleaned pet bathrooms. Check out our new fusion car-bathrooms. Feces Gratis.

Care wash and detailing services were outstanding. Staff was friendly and very helpful. A great…read moreexperience

We recently got the car wash membership and have been very pleased. We mentioned to Rudy when we…read morebought the membership how rough our dogs were on my car and he mentioned they did detailing. We opted to get my car detailed today and are very pleased! It looks nicer than when I bought it. The detailers did a great job and even got off paint transfer from someone sideswiping me while I was at work. We really appreciate Rudy and the whole team for giving my car a facelift:).

I went in to return my rental, and I explicitly said when I walked up to the counter to the…read morerepresentative that, "I need to change my credit card payment from the saved payment to a new credit card," that I had in hand during the exchange. The representative then ignored my request, didn't ask see to see my card, and charged the saved card on file. When I asked them to correct it, they stated they can't do that in store and I have to call corporate Enterprise and rushed me out the door without offering to assist me any further. I then called corporate and they told me that they can't take card information over the phone, and that I have to do that in store at the location where I turned in my rental. This is unresolved and neither the store, nor the corporate office is assisting me with this matter. This is a fraudulent business practice as they issued an unauthorized payment to my credit card and didn't resolve the matter.

They knowingly gave us a rental car that smelled like cigarette smoke. Then when I called, they…read morewould not make it right. I called at 4:55 PM and they close at 6:00; we were leaving the next morning. When I called, the young lady offered no help and tried to excuse it by saying that it wasn't the Enterprise employees who made the car smell like cigarette smoke. This is not the level of customer service that Enterprise is normally known for. We've also rented from them before and got a car that smelled like pot smoke with streaky interior windows. Not the best Enterprise location.

I have rented here twice now and the experience has been absolutely amazing each time! Loni, the…read moremanager, even remembered who I was!! I was shocked, so many people come in their doors! I rented a 2015 Kia Soul and went to St. Louis for the 50th Anniversary of the Gateway Arch! The car was very clean. I do not smoke or drink and the car had no remnants of either thank goodness I would have freaked out. I dropped off late at night and put the keys in the drop box. Simple and easy. The process couldn't be any simpler! Mayfair Rent-A-Car is simply the best car rental facility for those weekend trips and getaways we all need. I will never use another facility in Kenosha period.

Easy-as-pie. Parked…read morethe rental van, dropped off the keys in the drop-box, and we're off!

***Kyle Stephans is the worst Hertz manager on the Planet. Period***…read more I never write posts, but the experience Kyle provided me today definitely warrants one... On Friday August 12th 2022 at 1130am I picked up a scheduled full size rental. The associate (Domenick) pulled a Jeep Cherokee out of the back and pulled it up to the front. As he was getting out of the car, he mentioned that he needed to put air into the back drivers side tire. With the assistance of his co-worker Austin, He put in 40 psi. I thought nothing of it and left with the car. the next morning at 730 am I went outside and the back rear drivers side tire was completely flat (out of air). I attempted to call the Hertz location but was unable to get a person on the phone. I thought they must be closed on the weekends. On Monday August 15th at 10 am I went back to the Hertz location in person to explain the situation and exchange the car for one that is functioning correctly. Domenick was not working this day so I spoke to the Manager, Kyle Stephans. I explained what occurred and Kyle wasn't remotely interested with hearing what occurred. He just chimed in immediately saying "you are going to have to pay for a new tire since you cannot prove that the nail was in the tire when i pulled off the rental lot". I saw Austin while there, and asked ifhe remebered the event that occurred that Friday when he had to assist Domenick with filling my tire and he said "Yes". But, Kyle didn't want to hear it. After a bit of back and forth, I asked for his name (up until this point I didn't know Kyle was his name) and he said he doesn't give his name out and turned his back to me a walked out of the store and into the lot. At that moment, another associate was walking toward me and walked by me and opened up a drawer in one of the cubicles. He handed me a business card with Kyle Stephans (Branch Manager) on it. I was FLOORED that the manager was the one treating me with such poor professionalism. I walked out of the office and called my credit card to file a dispute as well as called Hertz Corporate which is reversing my charges!!! I rarely leave reviews, but this particular situation was so appalling that I felt obligated to let the world know how bad of a Manager/Associate/Human-being Kyle Stephans is!!! Stay away from this location... Trust me!!!

This review is about Kyle only. Kyle, thank you so much for taking care of me today. 8 times is the…read moretotal number of times I called and spoke to him. He was great! Walked me through everything. In the end, my circumstances did not allow me to rent a vehicle but the next time I do, I will be sure to reach out to Kyle. He has my business! Thank you sir!

I had two rentals within 30 days great guys to work with. Super easy process, only downside they…read moreneed their office detailed. A warm smell good spot with clean carpet would have a more welcoming atmosphere for new customers. Good deals definitely return

The gentleman that picked me up was very friendly and good at making conversations so that there…read morewasn't an awkward moment of silence. When we arrived to enterprise a different gentleman was very communicative about the vehicle I'd be renting being at pep boys but that as soon as the vehicle was back they would let me know. It was maybe an hour which sounds long but wasn't bad when the staff was friendly and talking with me. It made the time go by fast so it wasn't super upsetting to be a little set back.

these people went into my bank account and withdrew 220$ without my permission (4 months after…read morereturning rental). Evidently my insurance didn't cover all the costs, and they felt that it was ok to randomly extract money when they wish, unbeknownst to me. Had to file a dispute with my bank which was approved. They are shiesty with money.. They did this here and there with other smaller costs during the same timeframe too. If you give them you're debit # i'd advise to get a new card afterwards. If they can find any reason to additionally charge you even months down the line they will go into your account and take funds.. -The people working the desk were polite, but their corporate billing is ran by scoundrels

The agents called me to ask if I wanted to renew my contract for another day, and then proceeded to…read moretry and charge for another deposit fee, so it bounced back from my bank. They immediately called me and said if I couldn't provide a different card number, I couldn't keep the rental! They didn't even give me the time to find out WHY my bank bounced it back- they didn't care. If they had given me 15 minutes they could have tried that same card again. The staff is rude and unprofessional. What an inconvenience to customers who don't have multiple credit/bank accounts to throw around. Not to mention Enterprise is EXTREMELY EXPENSIVE for what you get!

I needed an auto mechanic I could trust. The last guy I tried wanted to sell me a $700.00+…read morealternator, when all my van needed was a battery. So after that possible burn, I knew I needed to find somebody I could trust. My transmission was leaking. I checked yelp, and found advanced auto works, and all his reviews were great... so I went there. The owner Tom was like I had known him all my life, so nice. I can't say enough how awesome this business is. He will remain my mechanic from here on in. He is honest, willing to work with my limited budget, and they are just the nicest people I have met in a long time.

the pick up was easy enough but seems they got mad at me because they only had two parking spots…read moreand I happened to pick the wrong one. which was also where I had gotten it from. but then on top of that they charged my card an extra 33 bucks or so for whatever without notifying me either. so be careful not to get your money stolen when renting a truck here.

Absolutely excellent customer service. Very friendly and helpful. Thank to the team that was making…read moremy day.

This is in addition to previous review. I did call Shane yesterday to confirm that he received my…read moreemail regarding the pictures of the damage to vehicle and to make sure it was documented. He advised he received my email ( no reply back) and not to worry. I have no confidence due to the fact that I will be dropping off the vehicle at another location.