I had a wonderful experience this morning - I walked in and was welcomed immediately. Omar helped me and was very kind and efficient. All in all, a great experience! read more

Rental service was adequate at first. Had a vehicle for a little over a month. Everything was good until it was time to renew contract and the vehicle required an oil change. The gentleman assisting me brought up to my attention that it would be about 100 dollars extra per week for the new contract and new vehicle. I alerted them saying I'd be looking for a better rate, and took about 10 minutes to realize there were no other rentals of a decent rate. I decided to go ahead and get the one which was going to be provided to me, the gentleman then alerted me saying he can't help me anymore. Leaving me stranded. His attitude seemed as if he didn't want to let me rent the vehicle and renew the contract due to me wanting to find a better rate. Terrible customer assistance. read more

I was sent an email from Enterprise to write a review about my recent experience at this location, so here it is. I was sent to this location by my insurance company after my car had a blow out and was totaled. When I arrived at the location it was about 9AM on a Monday morning and everyone and their daddy was there waiting to get a car. I walked across the crowded room and sat down in an empty chair to observe the chaos. An employee walked past me so I stopped him and asked him how they were keeping track of the customers and who was next, I mean was there a sign in sheet I didn't know about or what? It wasn't until I said something that one of the employees started to take names of the customers, all the while some woman across the room was mouthing off that she was there before everyone and I was at the back of the line. I had just gotten into a car accident so I wasn't in the mood so this woman got put in her place and I had to let her know that if she was waiting that long then why didn't she have the brains to think to ask for some sort of organization (such as a sign in sheet) when she saw it getting crowded. I mean heaven and hell forbid someone jump in front of her. I had a car already reserved by my insurance company, but I had to ask one of the employee why a customer has to ask for some sort of organization, and put up with aggressive customers afraid they are being cut in line, when that should be something that Enterprise already has in place. This employee told me that he normally does that, but he got side tracked. Either way, I was happy I was able to get a car quick and get out, but implementing a form of organization when it comes to customer order would be nice. read more

Horrible customer service. I drove 45 minutes to get to this location because they were the only ones with economy cars. Then waited in line for 30 minutes because they were short staffed, only to find out that they NO LONGER had any vehicles. Made me drive and wait, and it was 10 minutes before all other rental car places closed so I could not even go to another location. Didn't offer a discount, credit, or even an apology. Awful! read more

If you need a moving van or cargo truck thus is the place to go! Wonderful customer service from Amanda... She took my reservation over the phone and then Rudy called before we got on the road to tell us they had a recall on the van but that they would have one within the hour. Sure enough about 30 minutes later he called and said they had one to go for us. Got there Amanda got us all booked and one the road. I realized some miles down the road that the cargo light was on in the back, after searching through the truck we gave Amanda a call and she said that they have had this problem with another mini van and it needed a part so just... If we could just take the bulb out! Luckily it was just a toggle light and I figured it out ... But I was very impressed that she knew about the issue and had a solution... Not something you get with young customer service people today, keep up the great work Amanda, enterprise is lucky to have you! read more

Called for my rental pickup, after a long hold for some reason no Sunday pickup/drop off according to manager. Funny cause last week they did drop off on Sunday until 30min prior to closing. Don't waste your time here and look for a different rental company. read more

This is the best enterprise in the DFW area. Great customer service and prompt service. Have never been disappointed. All staff is well trained and always willing to go the extra mile. Won't rent from any other enterprise in the area read more

Several years ago we rented a car to go to Colorado to attend my father's wedding. The representatives at this Enterprise were extremely friendly and accommodating. They gave us absolutely no trouble and provided exemplary customer service. read more

Is there a minus rating. This business promised to pick me up at my home at 11am today, 8/13/16. I call to check at 10:45 am & they assured me they were waiting on the driver. No on called. No one has showed up. I have been on hold for an hour. Tried calling from my cell phone. No answer. Meditating on suing for false advertising . read more