I'm not a normal renter but in July 2025 I had the need to rent 2x and this was my nearest…read morelocation. 1st visit on July 5, wasn't the best. After the holiday - I have a feeling they weren't properly staffed. I didn't feel it was the best experience but upon return after 3 days with the vehicle, I met with Larance to process my return. He asked if I was satisfied and if there was anything they could have done better and I gave my honest feedback. I let him know I had another return later than month and considered not returning. He immediately took action and took down my information and I got his so we could touch base a few days before the new reservation so he could ensure things were all set. I feel like these days - great customer service and level of importance/caring are long gone. Not with Larance. He truly wanted me to have a good experience. 2nd reservation was 5 stars all the way around. Larance did everything he promised, quick and painless rental. Had a vehicle ready that I had chosen for the reservation. Everything was perfect. Up return, a FABULOUS gentleman named Ty was there to process my return and just the absolute best. These guys made it right and will have a forever customer at this Burleson location. Thank you Enterprise!

They are erratic - sometimes they come thru, sometimes not. They aren't sure about inventory to be…read moreavailable. I heard they rent to ICE, so I won't be going there.

If I could give zero stars I would, I booked them a week ago had my set price and it was confirmed…read more Then today the day I'm suppose to get my car they call leave a message stating they cancel my reservation since they have no cars and no one around has any, not even the airport. Miraculously I call other budget and they all have cars. I call back say my name and the rep hangs up on me and I call back asking why he hung up came with some lies saying he couldn't hear me but somehow knew who I was. So budget in Burleson is full of bologna and do not recommend to rent with them since they love to LIE!!

They are very nice and so helpful. Use this location a lot and never disappointed. Highly recommendread more

In 8/11/25 I rented a Ford expedition Max. It was exactly what I needed. Jordan was great and…read morecustomer service skills was awesome. I will totally rent from them again.

I dropped my car off 3 days ago and today I got a notification that my car still hasn't been…read morereceived. I called their location during working hours and no one picked up. I called back, no one picked up. I called back, no one picked up. I called back, no one picked up. I called back, no one picked up. I called back, no one picked up. I called back, no one picked up. I called back, no one picked up. I called back, no one picked up. I called back, no one picked up. These people are useless. If Avis was the only rental car company in the world, I would opt for walking next time. . . . . .

I have bought several cars from Ernesto over these last 10 years and I am always pleased with the…read moreoutcome of the deal. He is honest and gives a fair price for both your trade in as well as the car that you're planning to buy. He may not have exactly what you're looking for on his lot but will actually find another source to get it from such as auto auctions or other dealerships. He found the exact car I wanted with all the features that were on my wish list right down to the color that I wanted. I have used his repair shop on a couple of jobs and was impressed with how professional and courteous they are. I just can't say enough good things about this dealership.

I'm a roofing salesman, and former car salesman and I've never dealt with more honest and up front…read moresales people than Ernesto and Dylan. If you've got time to read my story, read on. After a friend of mine who was stationed in Germany moved back to ft hood in the same weekend his family lost their home and his step father in a fire. In part to this it was causing money to be tight for Chris. Helping his family out, his own moving expenses, and on top of that he absolutely needed a car to go back and forth from ft hood to Mansfield. 21, didn't have bad credit but certainly not an extensive history. So we went to autonation and were out right lied to being told he needed a 20% interest rate on a 10 year old truck with over 100k and no options, which started a big fight between the salesman and I. We left, and EC was the last stop before we gave up for the day. Let me tell you how awesome these guys did. At the other dealer did they care that Chris was active duty? No. Did EC? Absolutely. The other dealer, did they care he just lost his father and didn't have much cash? Nope. Ernesto helped. Did the other dealer care that Chris had a long drive to see his family on the weekends? Nope. That's where Dylan came in and landed him on a fully loaded diesel Passat for $100 less per month than he was expecting to pay. These guys were so wonderful that today I brought Chris's mom in and traded her fiat for a Cadillac TWO YEARS NEWER for only $20 more per month than she was paying. AND her credit had tanked since the fire. And they're even throwing in a new set of tires for the car! If you need a car, this is absolutely the place to get one. In all my years in this business I've never seen a dealership work with you like they do on your down payment and your monthly payment, even to go so far as to pay less than you would at any other dealer. If you have bad credit they don't treat you like some poor person or an idiot, you get respect which is why I will tell everyone to come here. Period.

Warning - be very cautious if you decide to rent from this company. Best advice, stay away!!! While…read moretheir pricing may be reasonable, they have geographic restrictions within the state of Texas where you are not allowed to drive to. Unfortunately, this is not communicated to you until you are checking in at the counter. I almost lost out on a trip because of their shenanigans. Car renters be ware!! Best choice is to go with Enterprise or another well known car rental agency.

I was very pleased with the service from Herbert's Auto Repair. Alex did a thorough job showing me…read moreand explaining to me the work he performed on my car. He was extremely patient in answering my questions, and provided insightful and clear answers. The cost of repairs was reasonable for the work we had done. Alex went above and beyond our expectations! We will definitely be returning for our future car needs. Thank you Alex for the excellent service!

Best prices around and the owner is honest. Go here for inspection. It is super cheap and they are…read morevery fast and not super picky at all. But they still obey the law.

Only getting a 1star because there is no option for zero. We had an insurance claim and needed a…read morerental. I called to reserve a car the day before. When we went to pick up the car they gave us a pickup even though the insurance was for a sedan. They didn't have one at the time. Nothing was mentioned about an out of pocket fee. We had a hard time parking the bigger vehicle so we went back later and asked to swap it out if they had a smaller one in stock and they did. Now they charged us for the difference on the bigger vehicle vs the sedan trying to say we knew about the extra cost and that's not true we would not have taken it we would have gone somewhere else. They will not work with us because they put notes in the system that is not true.

Recent bodywork for my vehicle with Service King. The shop has an Enterprise connected and selected…read morethem for the ease of drop off and availability to have a rental now. The rental had only one team member working, and she was busy with othwr customers. However I greatly appreciated being acknowledged. Once she had opportunity while still in the midst of assisting a customer. The rep greeted me and shared she be with me in a moment. I had about a 10-15 minutes of wait time, before she could begin my rental agreement. It was very hot this day (105°) so before walking out to reviewe the vehicle, she informed me of what is considered as damages. As well as confirming current marks were documented. If I noticed anything additional callout and it will be added. She was very helpful, pleasant and excellent service.

The staff at Grumpy Automotive provided excellent customer service. I am from Mississippi and…read moreneeded a diagnostic test to determine the issue with my vehicle. Not only did they perform the diagnostic, but they also fixed the problem promptly and professionally. I truly appreciate their outstanding service and willingness to help. I highly recommend Grumpy Automotive to anyone in need of reliable automotive repair services.

Be careful they will give you a price to work on your car and raise that price by lying saying…read moresomething else is wrong or needed.

Got a call from Kenia, process was so fast and easy ! Cash same day of pick up and free towing…read more Chuck was my driver he was very patient, and had great communication. They were able to pick up my vehicle from my work place and no hassle at all !!

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