I had an outstanding experience at Enterprise thanks to Kyndal. From the moment I arrived, she was professional, friendly, and incredibly efficient. She took the time to explain everything clearly, answered all my questions with patience, and made the entire rental process smooth and stress free. What really stood out was her attention to detail and genuine care for customer satisfaction she went above and beyond to make sure I had exactly what I needed. I loved her glasses and she shared an amazing website that I will be ordering from. It's rare to find someone who combines great customer service with such a positive attitude. Enterprise is lucky to have Kyndal on their team. She truly represents the company well and absolutely deserves recognition (and a raise!). I'll definitely be returning because of her excellent service. read more

Literally some of the best service I've ever gotten from a rental car company. Jason and Caleb made a huge difference. Polite, patient and helpful. It's all about people and customer experience. read more

Had an all around good experience. Zero complaints. Plus they upgraded me for free which was definitely appreciated.

I'm gonna do my rental car through enterprise. On a recent visit to see our son and daughter in Austin, when we got off the airplane, we were in the rental car within 20 minutes, and that includes picking up our luggage from the carousel. A few days later, we ended up with a nail in our tire. Luckily, there was an enterprise rental car location across the street from our hotel and they exchanged it for us quick and easy. The staff was extraordinarily friendly and very helpful. read more

I don't like this enterprise location as much, they only ever have 1 worker actually running the front when I have ever came in and it's a bit slow. The front desk area smells musty and the cars they have were alright but I just wasn't a fan of this experience and I won't be returning to this particular location but I didn't have issues with my rental and the experience was decent read more

Enterprise Rent-A-Car - The front desk - Car Rental Near Me - Austin, Texas

Worst customer service experience ever. Dismissive attendants. Booked over phone came in to pick up car, the agent here didn't really even bother to help. Didn't really matter that I'm 7 months pregnant. He was just matter of fact since I have an out of state license and didn't have a credit card with me they couldn't give me the car. Mind you I shared over phone I wasn't from here I'm from NY. Pretty much now have to be taking Ubers everywhere. Train your agents and do a better job at in person customer service. read more

WORST EXPERIENCE RETURNING FROM MY UNCLE'S FUNERAL My sister, Gwendolyn [GWEN] King and I have always used ENTERPRISE car rental when we travel back home to Port Arthur, TX. Our Uncle passed and we were going to Port Arthur, TX for his funeral service. I reserved an SUV (documents attached). Pickup on June 19, 2025 Return on June 21, 2025 S. May's location in Round Rock, TX I forgot that the last time I reserved an SUV (same location), I needed a major credit card. So I had to cancel my reservation. My sister, Gwendolyn [GWEN] King reserved a mini van. Pickup on June 19, 2025 Return on June 20, 2025 4352 IH-35 Austin TX 78745 Going to Port Arthur, TX was great but coming back to Austin, TX was a painful nightmare. A little after 2pm we are leaving the Houston area on IH-10 the engine light, a turtle above the D with alert displayed: STOP SAFELY VEHICLE WILL SHUT DOWN SOON We made it to a store in Sealy (Kathy's Corner 9027 IH-10 Sealy TX 77474) and the vehicle literally shut down. WE WERE STRANDED Gwen called Enterprise customer service. They told her someone will be calling back within 30 minutes. That never happened. 4 BLACK WOMEN 3 KIDS UNDER 6 WE WERE STRANDED IN THE HEAT OF THE DAY FOR HOURS WITHOUT ANY ASSISTANCE. It's around 7ish when I talked with a guy with a Muslim name. He told us, "when that alert comes on to ease off the accelerator then press on the accelerator. It would automatically go into gas mode." We tried and it failed. Gwen called Enterprise Customer Service again. Someone from Road Side Assistance called her back. They said, "they don't do service calls and they don't charge electric vehicles. Since we didn't have a commercial vehicle they couldn't help us." I called Enterprise Road Side Assistance a guy by the name of Deon assisted us. He created a ticket for service, he sent me links to keep up on the ETA. I get a call saying someone will come to tow the minivan. I asked what will happen to us. He said that we would have to wait for an Uber but the limit is 5 people so two Uber vehicles would pick us up to bring us to Alamo Airport. Now it's night time and nobody showed up. Deon from Enterprise Road Side Assistance called me back because someone canceled our work ticket. He created another one and sent me a link. A guy by the name of SAM called after 9pm. He said someone will be there in 60-90 minutes to tow the minivan. He then says, "Uber can only take us within 50 miles. Anything after that would be our responsibility." The minivan actually started with no alerts until we were entering LaGrange TX. The engine light, a turtle above the D with alert displayed: STOP SAFELY VEHICLE WILL SHUT DOWN SOON STRANDED AGAIN Gwen made phone calls again It's after 11pm and she gets a text message from a tow service saying HERE. They were at Kathy's Corner. She told them we are at Whataburger in LaGrange, TX. I noticed Gwen limping while walking and talking with someone from the towing service. Gwen's daughter saw a plug at Whataburger and charged the minivan. It's after 1am and we try to start the minivan and it started. As we were driving on Hwy 71, someone flagged us down because the back lights were off. We didn't know how to put the back lights on, we didn't know how to put on the bright lights. Hwy 71 going through Bastrop, TX doesn't have street lights and it's a lot of curves. We couldn't make it out of Bastrop, TX when the engine light, a turtle above the D with alert displayed: STOP SAFELY VEHICLE WILL SHUT DOWN SOON STRANDED AGAIN I called my bonus nephew and told him what was going on. Sent him our location and he showed up. Some of us was packed in his vehicle like sardines in a can but he followed behind Gwen with hazard lights. We couldn't get to Austin, TX good when the engine light, a turtle above the D with alert displayed: STOP SAFELY VEHICLE WILL SHUT DOWN SOON We were on Montopolis and Ben White (Hwy 71) This time, Gwen called Enterprise Road Side Assistance. We waited with her until they towed the minivan. We got home after 4am Gwen ended up going to the Emergency Room. They took x-rays and she has Trochanteric Bursitis (her leg was so swollen from fluid build up in her hip from standing so long). She have to stay off her leg for a whole week so now she's missing work. What is totally unfair is that Enterprise still charged my sister's credit card. No discounts. No apology. We are grieving from losing our Uncle so quickly and to add on to that getting stranded not once but several times. That Enterprise Rep rented us a faulty vehicle...someone reset the check engine light without fixing the problems. Enterprise caused us pain and suffering. That entire bill should be 100% refunded. They should pay for my sister's ER visit and pain meds. In addition, something should be done by Enterprise causing pain and suffering to all 7 of us. Extremely Disappointed Laura Vanessa Washington 512-774-9984 read more

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Brenton and Kyndal were excellent and efficient . they got me in and out smoothly and couldn't have been more helpful

Oh my, I've been looking forward to writing this. First off, our boy at the counter was more apathetic than Emenim. He seemed not to care that we were there in a crisis. Now ol son also did not provide the car we reserved online and forced us into a van that cost $30 more... that wasn't the end of it though. We were told that the price was $180 for the rental, but we ended up charged $210. So instead of $30, it was $60 more. You shouldn't allow reservations if you don't have the car. Last time this happened at Hertz, they gave us a free luxury upgrade. No extra charge. I've usually used enterprise because historically they've been more convenient, but this service was so dismal. I explained that we were stranded due to our car breaking down and the guy replied , yeah you and 85 other people. In quite a snarky tone I might add. I'll never go here again, and I may never choose enterprise again if this is how they do business. read more

I've rented twice from this enterprise and both experiences were phenomenal. They were quick and easy on giving me a rental without issues. Workers were very polite and had excellent professionalism. read more

i've never had a warmer welcome at any cat rental place. everyone was so friendly and Jadon was especially accommodating and helpful in getting me a rental car in my budget despite the current limited availability. returning the car was so fast and easy and once again Jadon was there to make the process enjoyable. read more

Needed a 15 passenger van quick for a work road trip. This location had several! There is not really much room to park here though... luckily I did get a spot otherwise they were telling me to part at the Walmart?!? The van was clean and in good shape! Now this is not what I would call a chic magnet but it was going to do the job of getting several people in it, their luggage, and get us from point a to Point b and then c, d, and E. The staff were great to work with... courteous and quick. The location was simple to find. There is a lot of construction around the site so just be aware. However getting the "magic school bus" for the road trip ended up being easy! read more

Enterprise Rent-A-Car - Waiting area - Car Rental Near Me - Austin, Texas

They prioritize safety and peace of mind? Improved cleaning measures? I don't think so! I felt threatened going into this location! I was judged, getting the look up and down ? Every person in there had to look at my profile? Really! 2nd this location always, always Smells like cat pee! Like change out the carpet! It's that bad.. .. 3rd they promised to call me with urgency and not one! I had to call in 3x! Y'all have a lot of people at this location! Quit acting like you don't have time to walk around, twiddling your phones in your hands! Hands in pockets! You don't have time to pick up a phone and follow through? I believe in you! This is suppose to be a great location, that prioritizes my safety and peace of mind. Knowing that I can walk into enterprise without worries. This is not the one.. read more

Great work! I was involved in an accident and needed a car just before ACL. There were none available of course, but I was desperate. With coordination with the insurance company and Enterprise, they found one in the fleet and got it to Austin. Painless and no hassle. Charming reception! read more

What a joke of a store. We were stranded in Austin because of a wreck we had on Saturday night 4/12/25. We called our insurance company and filed the claim immediately, and were given a reservation number for this location, as we were informed they were the ONLY Enterprise facility open on Sunday in Austin. We started calling them at 10 AM, and every time we called, we were redirected to the national reservation center. We finally were able to make it to their location about 1:20 PM, 40 minutes before they were scheduled to close. When I finally got to speak to an agent, he looked up my reservation number and told me that it had just then been sent to them, and they would have nothing available for us until Tuesday 4/15. There was no attempt to help us get a vehicle any other way, and acted as though it was OUR fault that THEY were unable to help us get home to the D/FW area, even though we had a verified reservation! I selected 1 star because this system would not allow anything lower to be picked. read more

Calling all out of state residents, Unless you have a large sum amount of money on a major credit card, then this is the right place for you! I was refused a rental after traveling 12 hours because I didn't have a major credit card. Airport was out of rentals so this was my next bet after booking online. They only seem to operate with credit cards so don't think or even attempt to give them cash. The worst car rental facility I ever dealt with in my life. read more

Place is ok. Had to wait outside before someone came out to get me my reservation. It was lightly raining this day. I could not come inside because of COVID restrictions, which kinda sucked. We all was masked up and could have social distance from one another. Got outside to car to check all was good. But the handheld unit went out, so I had to wait again another 10 min for another to charge credit card. I'm sure this is not the locations fault, but not the best way to do business, specially on a rainy day. But the car was good/clean and was given a slight upgrade since the reservation car was not available so no complaints there. Just wish I could have kept my luggage and self a little more dry during the wait process since I was there over 45 min waiting for the full process. read more

Was left waiting at my dealership for a shuttle to this location for 2 full hours and finally had a dealership employee drive me here to get my rental set up. The staff that was there was rude and said they were too busy to send a shuttle or even respond to the dealerships message & phone calls and top of it all, my rental is filthy! read more

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Great experience at this location every time with all staff. If you're using enterprise, I highly recommend this one over others in the area. read more

Called last week to make a reservation next day, but the first available was a Tuesday of the next week. Rescheduled my car repair to accommodate car reservation. I set up reservation at a specific time. Arrived at approximately the set time and was told there were no cars available and I'd have to wait till someone came to return one. I waited about 45 minutes. I get running a tight ship, having an efficient business and supply chain issues, but this is a poor customer experience. I'm not sure what the cause of my experience is, but it was frustrating and disappointing. I've exclusively been renting from them my entire adult life. I'm thinking in the future I will check with other rental companies. This also may be a one off, but it was happening last week and this week. As I heard reps answering calls at the desk it was the same info I got. Seems like their new standard practice. I'm satisfied with the car I got .. I mean there was no other choice as it was luck of the draw. read more

Enterprise Rent A Car 4352 S I 35 Austin Tx 78745. This company has false advertisement. I reserved a rental and phoned too be picked up due too my location is 15 minutes or less from the location and I was informed by employee and Manager that they do not pick up customers on Saturdays. This is false advertisement on their website and social media ect. Update your advertisement... read more

everything was great I was able to get picked up from the body shop when I dropped off my vehicle. Everyone was very friendly and accommodating. read more

I can't get them to answer their local phone to explain a charge they placed on my card - tried calling two days - no answer - then called 800 number - they said I have to call local number which will not answer read more

I didn't know about this location until I had to look it up on their website. Thank god it was close to me. Once you make a reservation for a car rental, you can request a free ride to the rental car place and home on the day of your reservation. Phew! I thought I had to call a Lyft. Then when you enter their facility you are greeted right away. I had a choice with cars and I took the white Chevy Malibu. Even though I am in love with my Toyota Tacoma, it was nice to have a rental car with up to date technology. I drive an old car. I was out of there less than 5 minutes. No waiting around. read more

CHARGED COMPANY CREDIT CARD WITHOUT AUTHORIZATION Strict instructions were given to not charge the credit card, I would pay with a bank card. After 4 mths of renting the same vehicle (paying and resigning every 30 days) and reiterating EVERY time not to charge the Company card, they charged $1200 on it 2 days before I returned the car. No apologies... read more

I had LEXI assist me and she was amazing. Very friendly, efficient, informative. By far the best experience I've had at an Enterprise before. read more

Girl was rude. Lost my reservation after 40 minutes on ph. An additional 30 minutes and smart mouth says $100 a day. Or ONLY my insurance can call to reserve the car for the $49 or $30 rate. Even if I'm paying the car I cannot reserve. Reported for price gouging ...do not recommend them for anything. Beware. read more

this Enterprise is super weird. I've probably gone here 3-4 times in the last 2 months since I travel locally for work. I mean, I'm about to hit gold for loyalty points because I rent so much. Anyways, I don't always schedule pick-ups because it's usually on their time (be ready to wait a good 30 mins to an hour), but this time, I set a reservation and gave them a call about picking up me. I had time to spare. The front desk put me on a hold and then, the call was dropped. When I called back the staff said they weren't able to serve me or pick me up because i was encroaching on another store's territory. All of the Enterprise around me are roughly 2.2-2.5 miles away - it's all very strange. What makes this incident more frustrating is that they have had no problems picking me up before. But, decided on this whim, that I was just too far away. "Enterprise, the company that refuses to pick you up" read more

I went to here to drop off my rental (had to drive from out of state) and they were very nice about everything! There was a miss communication on when I was going to return my car, I was told they'd be closed Sunday and needed to return Monday, turns out they were closed Monday and open Sunday so I had to return it a day late. When I explained that, they were more then happy to resolve the issue. Definitely recommend renting from this location. Unfortunately I didn't catch the gentleman that helped me but he was great! read more

Had a great experience with this location. My vehicle was clean and ran perfect and the cherry on top was the amazing customer service. The great people that work there explained everything in good detail and made me feel very welcomed to Austin. Even threw some recommendations my way as well. And on top of that the included shuttle was a good bonus too. read more

Asked for a different car since the one I got smelt like pot. The manager says okay let me check it out. He comes back and says "I'm not going to switch it for a different car because nothing is mechanically wrong with it" Thanks for a dirty car and having a manager waste my time enterprise. read more

This is by far the friendliest Enterprise location I have encountered, and I have visited many! Their health precautions are always on point, and staff members are always more than ready to quickly assist me. I have rarely spent more than ten minutes onsite here while renting a car, and returning routinely takes less than five. I am never pressured to add protection packages that would be superfluous for me, and when a choice of cars is available I always get my pick! Jack is my favorite of the staff -- what a friendly and amazingly helpful guy. I have received upgrades a few times at this branch and am always made to feel as though I am a valuable customer. I very highly recommend this location! read more

I rented from this location recently due to a car accident. The process was pretty smooth and they dropped me off where I needed to go. The insurance coverage expired and the told me that they would get an extension which apparently never happened. I dropped off the car last week when my car was ready and they said they would speak to the insurance company about the bill. I never heard back from them and assumed that everything was fine. Imagine my surprise when I got my credit card statement and found that they had charged my account for almost $700.00! No bill, no invoice and no communication. Beware dealing with companies like this, especially when they have your credit card information. read more

One of my biggest frustrations in dealing with a business is having self service masked as customer service. This was my experience here. I reserved a Camry on the phone and was told there would be no deposit charged on my credit card, but there would be a deposit on a debit card if that's what I used. I get to the store and I'm dealing with one of the reps. He asks someone to get "keys" not keys to a specific car or the car with a reservation under my name, just "keys". A shiny faced kid walks up, very proud of himself as he announces, "you got a free upgrade." I ask to what and he says a Nissan Rogue. Well, no offense, but I don't want an SUV and I was told the Camry was being held for me. Not the case. So telling you one thing and giving you what they want to give you instead is called an upgrade. Well it wasn't an upgrade to me. I walk out to the lot to this alleged upgrade and it's completely coated in dirt. So now I'm doing a walk around on the Rogue to see any damage to the vehicle. Since it's coated in filth I have to wipe down the car to make sure I'm not missing damage to the vehicle that they'll try to make me pay for later. At this point I'm regretting my decision to come here. You give me a car I don't want, it's filthy. When I point it out to the guy I'm working with he shrugs it off saying something flippant. So my concern is not your concern, cool. I forgot which one of us works there and which one of us paid money to be there. We get inside the car and the guy tells me that he's going to charge $400 to my credit card. I tell him I was told on the phone that I would not be charged a deposit on my credit card. I get a very patronizing explanation of what a deposit is and why they charge it. Now I really regret being here. Unfortunately I don't have time to argue with him as I have to get to work. As the day goes on I feel the need to speak with someone. In the early evening I decide to call but the store is closed. I call a customer service number and get someone on the line who is very difficult to understand who has the same issue comprehending what I'm saying. I get transferred to the "escalated customer service" department where I explain my situation to then be told that this is essentially an answering service and they do not have the ability to handle anything. So your call has to be escalated to leave a message, great! I was told that someone would call me the next day from the Regional Office, that still has not happened three days later. I was also told I might want to speak with the branch manager. The next day after no call came from the regional team I decided to call the branch manager. He wasn't there, but when I asked to speak with the next person in charge the voice on the phone confidently told me, "I'm actually the Area Manager, so I can help you." I explain that I want them to pick up their vehicle and refund the charges and tell him about my dissatisfaction with the filthy vehicle and my "upgrade". The Area Manager tells me that nothing I want will happen, but he is going to provide some training to his staff and goes silent like that is some kind of benefit for me. I point out to him that as someone who doesn't work there who will likely never return, know that you're going to train your people in some basic common sense is not much help to me and it does nothing to return your vehicle or my funds. It's embarrassing that I am having to explain basic customer service to someone who is allegedly in charge of an...area. He goes on to reiterate that his people need training and he's grateful for my feedback. I remind him once again, you've done nothing to solve my concerns here. Then he has the audacity to correct me and explain to me that the Rogue is, in fact, an upgrade and a wonderful vehicle that I was lucky to get. You scientist, if I'm calling you to tell you I was not satisfied with being given a different vehicle from the one I was promised, you handle it. Instead I get a lesson on how I don't know what I want. Finally, Area Manager tells me to call another Enterprise store and they will come pick up their car, but no refund will be issued. It's all you need to know about a company to learn that giving you the wrong information, wrong product, a terrible experience is worth keeping your money. Things must be going great if Enterprise needs $50-$100 that bad. I call the store Area Manager tells me to call and they tell me they will not help. I get some attitude from the person on the phone and end the call. Like I haven't had enough frustration from this company already. I call the Customer Service line AGAIN to be told that nothing can be done there even during business hours. I'm told that a message would be sent to the Regional Team who would follow up in 24 hours. Still waiting on that call now at over 48 hours. You must upset a lot of people at Enterprise. You should consider changing your motto to Enterprise, We'll Blow You Off. read more

Booked a 14 passenger van 6 months ago for a groups of kids. 3 days before the trip is planned (after all parents have paid and vacations have been planned around the trip) I get a call saying Enterprise doesn't have a van available.... you had 6 months to figure that out. I even called 3 months ago ensuring there would be a van ready and I was told yes. read more

One star is too many. They never answer the phone. The manger at this place called me the N word and then hung when I asked about my booking. Great bunch of people you have working over here. That Enterprise Management Trainee program is hard at work. read more

I rented a car here in early June. After travel delays and a change of plans, My 3-year-old daughter and I went to this location with no reservation, and we were in a huge rush to get to an appointment. Needless to say, this enterprise (and an associate named Alex, I think!) made it happen for us. He was so fast, polite, helpful, and got us on our way in no time. He saved the day! read more

Last-minute rental was my best experience with Enterprise in the past year! (I'm a frequent renter) Turned off by a bad experience with a woman in the downtown location. I came to this location and Gabby took such great care of me. She did her best to get me in and out promptly with rushing me, which is a tough line to walk. She also dealt very gracefully with my indecisiveness and vehicle class changes. I must have made a dozen trips in and out the front door, just to move luggage, and she looked to me if I needed help each time. The only negative worth mentioning is that the women's restroom had flooded just before I came, and they were working on getting it cleaned up. By the time I left, they were wrapping it up. No stars docked for that. Keep it up! Go Gabby! read more

I waited for 30 mins for a scheduled pickup at a body shop, that was just over a mile away. I ended up just walking, which was fine but it was over 100 degrees. Line took forever once I got there, poor service and borderline exploitative business practices. Why is the rate different if I am paying vs the insurance company? Its the same car for the same duration. read more

I had to get a rental and expected something bland like a Camry or Jetta but they gave me and Audi Q3, sad I have to give it back.