If you're looking to being treated as an annoyance as a customer and being overcharged...this is…read morethe place for you! I waited a week before reviewing to see if my opinion changed or if they'd actually reach out after telling Priceline about my experience, to no avail. Enterprise is the way to go for an acceptable option.

Our car broke down after the grapevine. We had to rent a car as a last resort. The amazing lady was…read moreable to get us the car we need to get home! Definitely recommend this hertz locations.

Not a good selection of cars. Had to wait 25 mins for a car to get cleaned…read more Service was good, friendly and professional. Horrible selection of vehicles. No special treatment for Executive elite status.

I got stopped in Denver due to some weather and was worried that I wouldn't make the 10:30pm…read moreclosing time to get my car picked up. Luckily, I was able to get on the phone and found out they will stay open later if an inbound flight is delayed, which was great to know. When I got there, Juan was very nice and got my checked in and on my way quickly and efficiently.

If u could give 0 I would Not only did I wait 30 min to…read moreeven be helped but when I explained that olí wanted to verify I was only being charged the difference of my payment the person Hannah stated their printer was broken and that she couldn't view anything in her computer. She then proceeded to charge the full amount not just the difference that I owed. When I asked her why she did it she said she had no access to do anything or split cost or differences She then proceeded to tell me to call customer service. When I told her why she didn't call them herself to ensure she did her job right she just told me she didn't do that and I had to call. This place also doesn't do walk through with you. They just sit behind their desk and don't do anything. This is my third time renting through BUDGET/AVIS and each experience regardless of the location had been the worst. The customer service skills these employees have are nonexistent .

I called here to confirm my paid SUV reservation an hour before I arrived. When I arrived the girl…read moreat the desk was on her phone and made me wait about 5 more minutes while she was texting. Then she tells me all they have are mini vans. I'm not returning the car to this location because I'm doing a lot of driving so I said I take any car, just not a mini van. Now I have to wait another 30 minutes to even see if they can get one.

Thank you Alberto and the entire priceless staff! This was my first time booking with priceless, I…read moreusually book with hertz! At first I was a little skeptical, I've rented from small companies in LA. ALWAYS A DISASTER. I can't say that about this priceless, because I have a local license there was a mileage cap. I didn't mind the mileage cap for local renters. I was still able to go to morro bay to visit my dad. Back to Bakersfield, then to Oxnard and back to Bakersfield. If you're honestly using the car for simple driving you'll be okay. After talking to Alberto I truly understand why they have a mileage cap. Being a smaller company the cars they have in inventory are important to their day to day operation. I actually loved how quick the pickup process was! A day before I flew in I was contacted by the company. I signed all rental docs, sent my license and insurance documents. When I arrived for pickup it was so smooth and fast! I received a 2024 Toyota cross, very good on gas. Got great gas mileage, car was clean! Fully loaded gps, Bluetooth, nice big face screen. The weekly rate was over a hundred dollars cheaper than hertz, Avis and enterprise. I'm thankful I took the chance, I saved money and now have a cheaper place to rent from. Once again thank you Alberto and team! I'll see y'all when I come back home to visit.

I'm happy I tried this place out and did not listen to the reviews. We had to head out of town this…read morepast weekend and did not want to put miles on our personal vehicle. Check-in was easy just make sure you keep an eye on your email a few days prior so you can submit all your information and documents. Pricing was amazing especially for the weekend! Way more affordable and then other big corporations such as enterprise or Hertz. The only downfall is they do charge $40 if you are paying with your debit card but still way more affordable compared to the competitors. Customer service was amazing. I was running late pick up and was not able to pick up my schedule time and they totally worked with me. me an amazing clean car drove like a dream so comfortable and great on gas. I definitely will be using them again for any future rental needs.

A huge thank you to Aaron!!! Made sure my family would be comfortable on our 8 hour drive. THANK…read moreYOU! Aaron has been with this company for many years. I have watched him grow and become an outstanding representative for Avis. Avis tends to have a wide selection of cars, so do not be afraid to ask for a vehicle that suits your needs. I recommend two things: 1. Book your rental through Costco Travel 2. Ask for Aaron at the Avis counter.

The worst rental car counter in the west. After calling the desk 5 times over two days to make sure…read morethat the keys to my rental would be available in a locker after my late flight arrived, and being told that I would get a text with the locker combo numerous times, I landed and found out that no keys were left for me. I had to spend the night in the airport until they opened. Disgusting customer service.

One of the best rental experiences I've had at any Enterprise, dealing with Isaac was a breeze he…read morewas able to find my information and get me in the luxury vehicle that was available to me when I was told by another employee I won't mention their name because it was resolved. Great experience.. Isaac handled everything professionally and was there for both for the rental and the return. Side note They even have a popcorn machine and water dispenser while you wait. Another side note the vehicle that was given was a Hyundai Genesis with less than 10,000 miles. It was very comfortable and quiet on the road however I think they need a technology update at Hyunda,i other than that it was a great vehicle.

Worst car rental location ever!! Do NOT come here! This is the 2nd year in a row that I book an suv…read morehere for a family vacation and not get a vehicle because it was "not returned " or "it was damaged " mind you I booked 6 months out. I spoke to the branch Manager Issac who assured me it would not happen again and it DID. I went today and was told the vehicle came in with damage and they did not have anything else. I leave for my trip tomorrow and have 9 airbnb's booked with no rental. A male employee calls me 4 hrs later and says we have two suvs for you come on down. I asked what size because I was very specific that I need the extended length suv not a regular full size suv. He tells me they r both regular sized. This will not work. So now I have no vehicle again for the 2nd time in a row. Obviously I was upset and letting them know this was not right and apparently it bothered him enough that he hung up on me. Great customer service guys. All douch bags at this location. I will definitely be filling a complaint with corporate on this location and rude condescending employees!!

We reserved an SUV two weeks in advance and when we went to pick it up, they had no vehicles…read moreavailable to fit our reservation.

This location has one of the rudest customer service agents I have ever encountered. We had to drop…read moreoff a malfunctioning car and pick up a different one. When we were heading our to see the car, we asked if they would extend our delivery time since we would not reach our destination at a time we originally expected. "I don't know you'll have to ask the destination site" she muttered indolently. Then we got to the car, which reeked of cigarette smoke. Absolutely reeked. We asked if we could have a different car. Nope, that was the only one in its tier. We could have a different one but it'd be an upgrade. Or they could treat it. So we asked them to treat it, which from what we can tell seems to amount to a (also surly) worker driving it around with the AC on. Which didn't exactly do the trick. The car still stunk. The worker made several more obnoxious remarks, including claiming that she couldn't smell the odor, since, as she put it, "I'm from Bakersfield, I don't smell anything." Finally she mentioned that the upgrade would be only $5, which we accepted, to get a Nissan that at least drove well--the other option was a car that had garbage in it, because this location clearly does not properly clean their cars in between uses. As a final insult, she entered into the system that we were trading in due to choice and not mechanical issue, despite the fact that the check engine light was on and the car was clearly not driving properly. What a horrible experience.

I got good vibes from Hertz downtown My vehicle was in the shop and the garage made arrangements…read morefor me to get a rental for the next 5 days while they're fixing my vehicle It was pretty flawless on getting the car the young lady who helped me at the counter was on point very informative pretty much got almost the exact car that I have in the shop she gave me so that was pretty cool pretty flawless transaction

Very poor customer service! Ricky and Lacrecia are trained extremely poorly…read more They do not inform you that the car can be brought to you, and give it away in 15 minutes even if you said you are on your way! They blame you for feeling upset at their inadequate skills!