Short wait at the desk to get to the clerk. Friendly clerk. He told me to go to # so and so to get…read moremy car, that part was over with quick. Then I go outside to # so and so, and there is no car waiting there - seems like someone done grand theft auto'ed things out from under me. So I briskly sashayed back into the counter while he is with another customer, tell him we have a problem, and then he comes outside with me to confirm that there is no car in the spot he told me to go to. He eventually figured out where the car was, not in the spot where he told me it would be, and I am not a gat dang lost car detective. Returning the vehicle was much smoother. Friendly (different) clerk who checked in the car and said she would e-mail my receipt so I could get it reimbursed before I would even be through security, which she did. Besides the problem with the missing car at the beginning that took some unnecessary additional time, that was making me later than I already was from all of the delays etc. with the airlines, this was an overall good experience as usual with Enterprise, unlike the Daedric/dystopian/eldritch nightmare that Hertz is always ready to unleash on you as a customer.

Latalley at the Bakersfield airport took excellent care of me the last two weeks, thank you!!! I…read morealways fly in quite late, around 9pm every Tuesday, and she was able to quickly get me set up in a car and on the road. I always reserve a compact, but I was kindly sent out to a spacious Edge, great car. Enterprise is always reliable with cars that smell good (I'm allergic to smoke) and are spotless inside, with friendly associates. Great location. Super easy pick up and drop off on sight at the airport.

If you're looking to being treated as an annoyance as a customer and being overcharged...this is…read morethe place for you! I waited a week before reviewing to see if my opinion changed or if they'd actually reach out after telling Priceline about my experience, to no avail. Enterprise is the way to go for an acceptable option.

Our car broke down after the grapevine. We had to rent a car as a last resort. The amazing lady was…read moreable to get us the car we need to get home! Definitely recommend this hertz locations.

Not a good selection of cars. Had to wait 25 mins for a car to get cleaned…read more Service was good, friendly and professional. Horrible selection of vehicles. No special treatment for Executive elite status.

I got stopped in Denver due to some weather and was worried that I wouldn't make the 10:30pm…read moreclosing time to get my car picked up. Luckily, I was able to get on the phone and found out they will stay open later if an inbound flight is delayed, which was great to know. When I got there, Juan was very nice and got my checked in and on my way quickly and efficiently.

A huge thank you to Aaron!!! Made sure my family would be comfortable on our 8 hour drive. THANK…read moreYOU! Aaron has been with this company for many years. I have watched him grow and become an outstanding representative for Avis. Avis tends to have a wide selection of cars, so do not be afraid to ask for a vehicle that suits your needs. I recommend two things: 1. Book your rental through Costco Travel 2. Ask for Aaron at the Avis counter.

The worst rental car counter in the west. After calling the desk 5 times over two days to make sure…read morethat the keys to my rental would be available in a locker after my late flight arrived, and being told that I would get a text with the locker combo numerous times, I landed and found out that no keys were left for me. I had to spend the night in the airport until they opened. Disgusting customer service.

If u could give 0 I would Not only did I wait 30 min to…read moreeven be helped but when I explained that olí wanted to verify I was only being charged the difference of my payment the person Hannah stated their printer was broken and that she couldn't view anything in her computer. She then proceeded to charge the full amount not just the difference that I owed. When I asked her why she did it she said she had no access to do anything or split cost or differences She then proceeded to tell me to call customer service. When I told her why she didn't call them herself to ensure she did her job right she just told me she didn't do that and I had to call. This place also doesn't do walk through with you. They just sit behind their desk and don't do anything. This is my third time renting through BUDGET/AVIS and each experience regardless of the location had been the worst. The customer service skills these employees have are nonexistent .

I called here to confirm my paid SUV reservation an hour before I arrived. When I arrived the girl…read moreat the desk was on her phone and made me wait about 5 more minutes while she was texting. Then she tells me all they have are mini vans. I'm not returning the car to this location because I'm doing a lot of driving so I said I take any car, just not a mini van. Now I have to wait another 30 minutes to even see if they can get one.

One of the best rental experiences I've had at any Enterprise, dealing with Isaac was a breeze he…read morewas able to find my information and get me in the luxury vehicle that was available to me when I was told by another employee I won't mention their name because it was resolved. Great experience.. Isaac handled everything professionally and was there for both for the rental and the return. Side note They even have a popcorn machine and water dispenser while you wait. Another side note the vehicle that was given was a Hyundai Genesis with less than 10,000 miles. It was very comfortable and quiet on the road however I think they need a technology update at Hyunda,i other than that it was a great vehicle.

Worst car rental location ever!! Do NOT come here! This is the 2nd year in a row that I book an suv…read morehere for a family vacation and not get a vehicle because it was "not returned " or "it was damaged " mind you I booked 6 months out. I spoke to the branch Manager Issac who assured me it would not happen again and it DID. I went today and was told the vehicle came in with damage and they did not have anything else. I leave for my trip tomorrow and have 9 airbnb's booked with no rental. A male employee calls me 4 hrs later and says we have two suvs for you come on down. I asked what size because I was very specific that I need the extended length suv not a regular full size suv. He tells me they r both regular sized. This will not work. So now I have no vehicle again for the 2nd time in a row. Obviously I was upset and letting them know this was not right and apparently it bothered him enough that he hung up on me. Great customer service guys. All douch bags at this location. I will definitely be filling a complaint with corporate on this location and rude condescending employees!!

The downtown 24th street enterprise, by far, is the best. Enterprise car rental in Bakersfield,…read morethanks to the agents And staff, great work, keep it up.

Extremely upsetting and humiliating experience. On August 22, 2026, Enterprise denied me a rental…read moreafter mistakenly confusing me with someone with a similar name who had an issue in Florida. I have never been to Florida. I asked them to verify my identity using my driver's license, but they refused and embarrassed me in front of other customers. They even placed my wife on the "Do Not Rent" list. What has been especially distressing is learning that this inaccurate information appears to have been communicated to other rental car companies, resulting in further denials and damage to my reputation. This has caused significant emotional distress and frustration for my family. I have attempted to get this matter corrected without success. This Yelp review is my first step toward seeking accountability. I intend to pursue this matter in small claims court and seek appropriate compensation for the harm caused.

I got good vibes from Hertz downtown My vehicle was in the shop and the garage made arrangements…read morefor me to get a rental for the next 5 days while they're fixing my vehicle It was pretty flawless on getting the car the young lady who helped me at the counter was on point very informative pretty much got almost the exact car that I have in the shop she gave me so that was pretty cool pretty flawless transaction

Very poor customer service! Ricky and Lacrecia are trained extremely poorly…read more They do not inform you that the car can be brought to you, and give it away in 15 minutes even if you said you are on your way! They blame you for feeling upset at their inadequate skills!