Great staff that is courteous and willing to assist. I rent often for business travel and I have…read morenever had an issue with availability or pricing. Thank you for being my "go to" car rental company.

Horrible experience. We reserved a truck and when we showed up at the appropriate time to pick up…read morethe truck they informed us that they had no trucks to rent. They explained that someone should have notified us but took no personal responsibility. Surly and indifferent attitude with no interest in customer service. Obviously very poor training or poor hiring practice. Rent at your own risk or don't count on them delivering what they promised

We got a car ''Full-Size Car'' at Tampa Airport. We were on the way to Miami Intl airport but…read moresuddenly in the middle of the road the engine shut down and we almost got hit and crashed by other cars. I had to pull over the car off of the highway. We were trying to contact Dollar but the line was busy. I had to call an Uber and sent my friend from Ft Myers to Miami Intl with a cost of 200 USD. Once we finally spoked to a Dollar representative, he told us the assistance would be there the next 4 hours therefore he suggested to move the car to a nearest Dollar office. I drove the car at 10mph for 45 minutes to Dollar office at Punta Gorda airport, I told them what was happening and they gave me a different car..however when I arrived to Miami Airport next day because I lost my flight the previous day, they added more than 200 USD to my invoice because I have requested a ''Car Exchange'' and more bucks more because I ''return'' the car in different location twice. Basiclly, they are telling me I return the car because I wanted not because their car was damaged. I'm doing a claim, with all the evidence. But until now I can't believe how a company can act like that with a customer. The manager in Miami had the worst attitude I've never seen. In resume they took the money ''More than Double as the initial estimate because car exchange''

I booked a car rental through Priceline for over $130. My flight itinerary was changed by my…read moreairline, so I called Dollar to confirm that my reservation would be not be cancelled due to my tardiness. I was told I had to contact Priceline, but that everything should be fine. Priceline wouldn't do anything but assured me similarly, and that, on the day of, if I couldn't get a car, to contact them back. Upon arriving to my destination, I waiting two hours in line to finally reach a severely understaffed Dollar counter. I finished my reservation and got my receipt, but when I went outside to the rental lot, they HAD NO CARS available and that we have to wait ANOTHER one to three hours. Unacceptable! I walked away from the line and called an Uber, and got to where I needed to go for $40. (Wish I'd thought of this sooner.) The next morning, I call Priceline to see if they could get me a refund, and they tell me that because I never used the vehicle, I should be able to get a full refund. Two days later, Priceline sends me an email that because I apparently "used my reservation" (I was never issued nor used a vehicle), they could not issue me a refund. Unacceptable. Highly do not recommend Dollar or Priceline.

Easy check in/return procedure, fair pricing, beautiful rentals that fell very new (ours had under…read more5,000 miles), and it was easy to access from Tampa airport!

Alamo gave my car rental away, stranding me in Orlando with my family for six hours. After…read morecontacting the five or so other rental car providers (who were all sold out), I managed to get out of Orlando in the only car available - a luxury car from a luxury rental that was 40% more, but was also the only way I was going to leave the city. Now, to be fair, I was thirty minutes late to pick up the car, and I imagine somewhere in the terms of service they tell you that Alamo provides you twenty-nine minutes to pick up your car or they will give it away. However, it was not awesome to be stranded in Orlando for six hours when every other car rental was sold out. For something that can be so impactful to families, a company that cares about its customers could send a text or email warning you that they're giving your car rental away. Another way to show you care about customers is to state very clearly -- you have twenty nine minutes to pick up a car rental from Alamo, or they will give your car away. So, to be clear to everyone reading this: You have twenty-nine minutes to pick up a car rental from Alamo. They will not call you or warn you. You will not know that your car has been given away. They will not be helpful on the phone. I'll never, ever rent from Alamo again.

I had booked a 1 week rental a month ago. I have had bad luck in the past where I come in & they…read moretell me there is no cars available even with a confirmation #. I had butterflies in my stomach so I called 10 X since last week w/ no answer. I tried to call the local office & the toll free & nothing. (on hold for over an hr) Didn't want the same thing to happen so I booked another car from another company. I drove by Hertz & they looked closed. I wanted to stop & see but I was in a hurry. Thank God I chose another company

If I could give this place zero stars, I would. Typical car rental SCAMMERS. We reserved a car for…read more$82.95 for 2 days. We arrived to pick it up and they said they didn't have any cars available. We would have to pay $149.95 for a Chevy Tahoe! Nearly DOUBLE the price. It was 4:45 pm and they close at 5. We felt we had no choice and took it. I went in today to speak to a Mgr and got nowhere. I explained that this was poor customer service and they offered a $20 voucher. I declined (never using Hertz again) and here's the real kicker... I went out to the parking lot and a girl there says "they just did that to me"!!! I went back inside to make it known that she told me. Horrible people. Horrible business!! Never again!!

Several times yearly we rent a car. The best experience we've ever had is at Cypress Gardens Blvd…read more in Winter Haven, Florida. I breathe a sigh of relief when I see Isis behind the counter. She knows her job so well. She is efficient, friendly, and perfect for her job. You are so lucky to have her as an employee.

I have legit never written a review for any restaurant or establishment before! But these people…read morewere absolute jerks I had to leave a review. DO NOT GO HERE**** Horrible service!! Told us to pick up vehicle at 11 in morning and when we arrived that said it won't be ready until 12 o'clock! Sat there for over an hour waiting for the car to be ready and when we went to check out and purchase the rental they said we needed a credit card! We didn't have one on us at the time only debit!!! Would not work with us and were extremely rude. They sent us away without a car after waiting as long as we did

I reserved a Limo Sprinter for my Mother's milestone birthday. The family was all excited to have…read moreeveryone travel throughout the city in a single vehicle - it helped that it was a "limo style"...We had a few minor hiccups, but I must admit, the entire National Team at Tampa International is committed to excellence. When I say that I couldn't be happier - I mean it. From the moment that it was noticed, front line employees took the initiative to involve management. Management quickly stepped up and fixed everything. Few things are perfect, things just happen. You have to acknowledge and respect when there is a culture of "excellence without excuse". Kyle () and the team are doing an excellent job! Here's to another successful rental, a happy family and a holiday/birthday weekend well spent.

Ten years have passed since my last review of National at TPA, and it felt like the right moment to…read moreoffer an update. A lot has changed around the airport, but National continues to deliver the same dependable experience that made me a fan in the first place. Tampa has shifted all rental cars to a separate facility that you reach by shuttle train. The ride takes about five minutes, it runs smoothly, and in the handful of times I have used it, I have never had a delay or a hiccup. It is an easy, predictable part of the arrival routine. National is simple to find, and as an Emerald Aisle member, I still get to bypass the counter and head straight to the garage. I used to be Executive, but I am regular Emerald now, which means choosing from a slightly lower tier. That was not a problem today. For this visit, I specifically wanted a minivan and had my pick of at least a dozen, walking right past a row of SUVs and sedans to get the most boring and generic one with a Florida tag. Exiting the facility and heading to downtown was just as smooth. A friendly agent checked my ID, waved me through, and I was on the road within moments. The van itself was spotless, had fewer than 2000 miles, and ran without a single issue for the entire week. Returning the car was equally straightforward. The signage is clear, the lanes are well marked, and the whole process moves quickly. I had the email with my final receipt before I even stepped back onto the train to the terminal. National at Tampa continues to be a reliable choice for me, and I expect to keep renting from them whenever I fly through TPA. [Review 44 of 2026 - 2228 in Florida - 25234 overall]

The desk agent Antonio is awesome and has GREAT customer service. the care was great and we…read moreenjoyed our vacation. The garage return attendant was terrible. When I pulled up, we were greeted with, "You are late and we are charging you a late fee!" It caught me off guard to be greeted in this manner. I explained to the young girl that I picked up the care at 1pm and paid for a full 8 days and that usually means returning the next day by 1pm was still fully paid. I am bringing it back using only 5 hours on the last day. She immediately shot back and said "you stated 6pm on your return time and it is 7:04pm and I am charging you 2 hours late". When I said, "Serious?' She said, "Yeah I am serious, you heard me". I asked for a manager to speak with and she said I could call or go inside. I was on my way to catch a flight and had no time to go to the rental car desk and find a manager. Hopefully, someone sees this and can help with the customer service on the return side of the business. I know some of these young kids are not used to talking to adults, but if you do not know how to speak to customers, do not put these employees in those positions.

Rented a vehicle to drive my son home from college. After turning in the vehicle I realized I had…read moreleft a few items in the hatch of the vehicle and retirned to MCO on the same day to retrieve them. I was told that the car was being cleaned and the items must be in lost and found but the lost amd found person had gone home for the evening with the key. I returned the next day and after waiting an hour I was told the lost and found oerson was out sick. She remained out for the next five days and I cycled through various managers who promised to get back to me. On Tuesday (7 days later) I was told no items had been turned in and that they would open a claim and check the cameras and get back to me within 24 hours. No return call, no update. I called today and they made the mistake of picking up the phone. I identified who I was and explained why I was calling amd was met with "Oh I can't really hear you, I'll call you back." Then the lady hung up and didn't answer again. So not only are we going to take things that are left in the vehicle, they are going to be super unprofessional. Think carefully before you spend your money here.

I had a very frustrating experience with FOX Rent A Car in Orlando. I had already prepaid for my…read morerental as part of an Expedia package, and before arriving I was told that I could use my own insurance coverage. However, when I got to the counter, I was told that my insurance would not be accepted, which immediately added unexpected costs. On top of that, I was told I needed to pay for a Sun Pass, and I also opted to prepay for the gas fill-up. By the time everything was added, I was charged an additional $850 on top of what I had already paid through Expedia--for just a one-week rental. This felt extremely excessive and unreasonable, especially considering the rental had already been paid for in advance. While the car itself was perfectly fine and met my expectations, the customer service experience left a lot to be desired. The representative who assisted me was not pleasant or polite, even after I calmly explained my situation and what I had been told beforehand. There was no effort made to clarify or resolve the discrepancy--just a take-it-or-leave-it approach. Overall, this experience felt misleading and overpriced. I would strongly caution others to double-check all terms and be prepared for additional charges that may not be clearly communicated upfront.

Our experience with Fox was disappointing due to issues during pickup. We felt that Roya either did…read morenot fully understand the process or was attempting to add unnecessary charges to our reservation. We were repeatedly offered services and insurance options that we had already paid for through Expedia. Even after declining additional services multiple times, there was continued pressure, with items being added "just in case" we changed our minds. We ended up leaving with an additional $459 in charges and later had to return to explain that we had already purchased extra coverage through Expedia. We also received a lower-class vehicle than the one we originally booked. Although Roya was apologetic and removed one insurance charge, she stated that we had received an upgrade. From our perspective, we had already paid for that level of vehicle from the beginning. Overall, we feel we paid significantly more than expected for unnecessary add-ons that were not clearly explained or removed. It is unfortunate because every other part of the experience was good, but because of this situation, we would not choose Fox again.

Mohamed was incredibly helpful, we are very grateful to be assisted by him today. He really turned…read morea bad situation around.

3.5 stars Overall,…read moremy experience was good, but Hertz could significantly improve the customer experience with better signage and clearer communication from staff When I arrived, there were signs everywhere directly guests that were a part of their elite membership programs, but I didn't see any clear signage or direction for regular customers. As a result, I walked into the first booth I came across and waited to be helped, unsure if I was even in the right place. The representative who assisted me was friendly and seemed to recognize that I was in a bit of a hurry, and I appreciated his efforts to move the process along. However, he didn't do a great job explaining what was happening. While I was trying to provide my reservation information, he asked me to step out of the booth and check whether my name was on "the board." I wasn't sure which board he was referring to or why I needed to check it, and no explanation was offered. Despite the somewhat confusing check-in process, the experience improved considerably from there. I was pleasantly surprised to learn that I could choose my own vehicle from a designated section rather than having one assigned to me. As a customer, I value my autonomy and being able to make the best decision for myself, and I appreciated the opportunity to select a vehicle that suited my preferences. It was a small detail, but one that made a meaningful difference in my overall experience. I also appreciated that the vehicle was very clean and smelled quite nice when I entered it. With better signage for non-elite customers and a little more clarity about what is expected during the check-in process, this could easily be a five-star experience. The service itself was acceptable and the vehicle condition was good but it was the lack of direction and communication that created unnecessary confusion.

This was one of the quickest and most friendly car rental experiences i have had from any airport…read more When checking in, Kyle was amazing! I love the express check in. He made it quick, informative and even honored the price quoted via online when the actual price came up more!! The car was exactly what i needed and was very clean! Upon returning the vehicle, Fabian made it quick and easy! He was polite and super helpful!! This is what great customer service and care should look like!! Well done Alamo out of Tampa International!!

While traveling to Tampa to visit family, we chose Alamo Rent A Car for our rental, and the…read moreexperience was smooth and accommodating. I had originally reserved a full-size pickup truck, but upon arrival, the staff informed us that none were currently available. They offered to put us on a waitlist for one to be returned and cleaned, but we were hoping to get on the road right away. When I asked about other available options, they quickly offered a Volkswagen Jetta--a smaller sedan--which ended up being a perfect fit. The staff handled the adjustment on the spot, completed the paperwork efficiently, and had us on our way in about 15 minutes. The car was clean, comfortable, and turned out to be a great choice for fuel efficiency and travel during our week in Florida. Big thanks to Alamo for their flexibility and quick service--it made our trip that much easier.