I had to rent a vehicle due to auto accident. They employees were very helpful and answered all of my questions thoroughly. I did have to switch vehicles because the first rental had a check engine light come on after 2 weeks of renting. They swapped vehicles for me, no problem. The employees apologized for the inconvenience and thanked me for bringing the vehicle in immediately. This is my 2nd time renting from this location and I am very pleased with my experience. read more

I have had two great experiences at this location. I recently had a car accident, and had to start my own car rental before the insurance company did it for me. When I walked in I was quickly greeted. Quickly processes and quickly put into a vehicle. Tommy and Maddie were so helpful and kind. Maddie made my vehicle check fast and efficient. It took about 10 minutes. But we chatted the whole time, so the time went by faster. She also had to show me how to work the car cause it's a 2024, and completely different from what I currently drive. So fancy! After my insurance kicked up and approved my rental, Tommy called to have me come in. He helped me transfer my rental to the insurance, Back to the beginning of my rental contract. He made the process fast and pain free for me. read more

This company is a joke. I only gave 1 star bc it doesn't allow zero! I literally reserved a car an hour ago on the phone with a live person, paid an Uber to drop me off and was told they have no cars to lease. Zero Customer Service and not even the willingness to accept responsibility. I am now waiting for another Uber to pick me up and bring me to Hertz! Avoid this place at all costs! read more

We've rented from here a few times. All the employees were really nice. We never had any problems with the vehicles we rented either. The prices aren't bad either. And it helps they are open seven days a week, so if you need a vehicle on a Sunday, they are open in the morning. I just rented a truck from them last week. I loved driving it so much, I didn't want to bring it back! read more

Friendly staff and really nice and clean cars and pickup trucks also SUV's. My car is in the body shop after being side swiped by another vehicle so their insurance company is footing the cost of the rental Car so I have no idea how much my rental is costing but it's basically brand new. It's a Ford Fusion and fully loaded it even has air conditioned seats lol. The rental has only 14,000 miles on it and power seats and every luxury you can imagine so I can only say wonderful things. I was picked up extremely fast from the collision repair shop and brought to the Jefferson hwy location and when I got there everything was already sat up so I only had to show my drivers license and wait for the rental car to be washed and then the guy that was helping me showed me where everything on the car was and I'll turn it in with a full tank of gas just like it was when I drove off. When we brought the rental back we were greeted by the same nice and friendly guy I rented the car from and then we told him we needed a ride back to All Star Toyota Collision which is right around the corner from them he said no problem they had a driver that could bring us then so we got in the customer drop off and pick up van and Instead of telling us that we were going on a hour long drive to drop off another one of their customers in a totally different direction all the way in Gonzales Louisiana we didn't find out until we had already left with the enterprise driver so the drive to pickup our car that should of been 5 minutes has taken about 2 hrs so much traffic. Nope never will I use Enterprise Rental Car ever again under any condition ! If I'd of been told that we weren't going to the Allstar Toyota car dealership 5 minutes from the enterprise location I'd of taken a cab ride or called for the car dealership to send someone to pick us up. So take my advice and don't rent from Enterprise because you will be stuck going everywhere but where your need to be !!! The ride back to get my car was PURE HELL STUCK IN FRIGGING TRAFFIC BECAUSE THE IDIOT WENT 2 hrs out the fricking way saying he was new to Baton Rouge!!! Oh and he even ran a red traffic light as well as riding on other vehicles bumpers I thought we were gonna be killed ! Enterprise needs to make sure the drivers know what they doing. I was so happy with my dealing here the day I rented the car and know I'm really angry !! read more

Enterprise Rent-A-Car - Front desk - Car Rental Near Me - Baton Rouge, Louisiana

Most ridiculous car rental location alleging to be associated with Enterprise. Reserved a vehicle from the location over a month prior to my trip. I drove over an hour to rent because they appeared to offer a lower weekly rate. My personal vehicle was loaded and packed for a LONG SCHEDULED out of town camping trip. Vehicle was unavailable upon arrival. No call attempts were made to notify vehicle was no longer available. No attempts made to remedy the issue. Don't be fooled by the alleged lower rate. Go to a "real" Enterprise location for your rental. read more

Sadly, they have a bad rap on here, but I'm about to help turn it around for them. I made a reservation early in the AM (same day) and went in there just a little after 9am. Gosh, they were super friendly and I was greeted by everyone at the counter as soon as I walked in. My husband and I were even greeted by the branch manager and she was sweet as pie. The young lady that helped me at the counter was super nice and very helpful with our return/re-rent situation. So, I had to return a current rental and get another one. She processed everything seamlessly and I walked away as a very happy camper. Renting cars is not something I do often, but when you are faced with a situation where you car has to go in the shop unexpectedly and the dealer does not have a loaner vehicle, then this is the next best option. This Enterprise location is just behind / across the street from the Whole Foods Market. I was outta there within 15 minutes. Thank you for your exceptional customer service! read more

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This location never has the car type I reserved. They're constantly trying to give you trucks when you don't reserve them and half the time you have to wait for a vehicle to be ready after your pickup time. What is the point of reserving if nothing is available? Just avoid this place if you don't want to waste your time. read more

DO NOT RENT FROM HERE!!! i hade a reservation, email confirmation, and when i get to the counter they told me they had no car for me as 26 cars just sat in their parking lot. They did not even offer me a ride home so I had to uber for 13 dollars to get home. They offered no compensation for causing a cancelation of a yearly family event or even said sorry. Completely unproffesional! Keep in mind im a repeat customer that has spent thousands each month at this location. Now i have to have my family go way out of their way to pick me up so i can make it to our yearly gathering. read more

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Excellent customer service by all the customer service reps, the office was clean and as an added bonus it is across the street from Whole Foods. The employees were all easy to work with and the business's current rating does not reflect the experience that I had. read more

I have had one good experience at enterprise with over a dozen rentals. This time I had been reserved a standard, but instead I ended up with a compact. The car was on empty, so I go to fill it up directly from enterprise. This thing has an 8.8 gallon tank, meaning 4 stops for my trip to Houston and back. I fill up and get on the interstate, and that is when I realize that the car does not have cruise control. I had no idea that they rented cars without cruise control. My trip was long and painful because the car was tiny and I am a big guy. I have bruises on my legs and a new found anger for enterprise. I was told by the corporate rep that you have to call the day before, talk to someone who will be there the next day, and tell them that you want the car you reserved. Ridiculous! read more

I won't rent from anyone else! Staff is great! My work team rents cars every other week from this location and have had nothing but great service. Our cars are always ready! The cars are sometimes not as clean as you would expect but they take them back and clean again before you leave. read more

Let me say that I will never go to this enterprise again. I rent cars approximately once a month at the siegan location. I have never had an issue with reserving a car on a non holiday and having it available. This location was the worst. Customer Service was poor and the manager was non nonchalant until i had to be a bit more demanding. I was driving out of town with children and one of the agents had the nerve to suggest to just cancel the reservation. You could not pay me to go back to this location ever again. Do not go!! read more

I have used this business multiple times for different situations and they are always very professional and very much have the mind set of serving the customer with great customer service. Nice to go there and know Im going to be taken care of instead of getting the run around. read more

This location has NO inventory. They were unable to deliver a car as promised on two separate occasions. When we finally got a car, it smelled like cigarette smoke. We were forced to use Enterprise because our car was recalled. The employees are friendly but that does not make up for the incompetence. read more

Great service here. My husband and I have rented from this location 3 or 4 times, and the staff is extremely helpful, friendly, and in our experience will always go above and beyond they're job descriptions to make us feel entirely happy with our experience. I'd give 6 stars if I could. We will definitely do business with this location again. read more

DO NOT RENT FROM HERE!!! My brother had a confirmed reservation and when he got to there ON TIME they told him they had no car for him as 26 cars just sat in their parking lot. This was Mardi Gras weekend so NO OTHER PLACE IN TOWN HAD A VEHICLE. They did not even offer him a ride home so he had to uber for 13 dollars to get home. No compensation was offered to him; not even a single sorry. Completely unprofessional! Mind you, I live FOUR HOURS away from where you are. I have to take my TWO young children FOUR HOURS out of our way to get to my brother. I haven't seen my family in SIX MONTHS and now it is cut short because of the unprofessionalism at this establishment. I will NOT stop until this manager not only compensates my brother for the inconvenience but compensates ME for my time and gas to pick him up. I will also not stop until this manager is fired for his inability to provide what was guaranteed. Shelby was the manager in training who denied him a vehicle. read more

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The people that worked at the actual store were helpful. The problem I had was the central office that scheduled my appointment. I was scheduled to be picked up at 1. At 1:30 when no one showed up I called the location and was told that they don't do pickups on Saturday. It would have been nice to have been notified instead of me standing around wondering if they are ever going to pick me up. Also when I did receive my vehicle it was empty. So I immediately had to run to a gas station, unacceptable. read more

The team is always professional and taking time with me. I have rented cars, suvs, and cargo van from them. One time I left a stroller and they saved it for me. Another time I rented a vehicle that was dirty and they took that into consideration on the final invoice. It's great to have this relationship, especially they are open on Sundays, too. They pick you up,too! No issues here. read more

Renting at one of the non-airport offices saves a lot of money if you can make that work. Be aware there are limited drop-off locations if your return is on Sunday. The Jefferson Hwy office is open on Sundays, and they were helpful despite being slammed when I arrived to pickup my car and drop off on Sunday. read more

This was the one and only time I will rent a car at this location or any other location of enterprise. Husband had wreck and needed car to get home. First rate they give is 5 times the rate I got online. I make the reservation for him, get the car at the lower rate which before I made the resv. the staff tells him they will reduce to 3 times the rate I got online. He gets the car is driving off and staff comes to the window and says you need to sign this so we dont deduct 1000.00 out of your account if something happens. She got him to sign for ALL OFFERED INSURANCE and the rental ends up costing the five time price. Scare tactics at there worst. Never again. read more

Enterprise at this location consistently provides great service from management and staff; I always get what I reserve. But I got to admit, I sure miss the former manager (Brian Gentile) as he always went above and beyond to ensure that his customers got the best customer service in the industry! read more