I recently had the opportunity to rent a vehicle from Enterprise, and I want to share my exceptionally positive experience, particularly highlighting the outstanding service provided by Alex, the customer service representative, and Martin, the complimentary driver. The context of my rental was quite emotional, as I needed a vehicle to attend my grandmother's funeral. Initially, I had reserved a premium vehicle, but upon my arrival, I was informed that it was unavailable. This could have been quite distressing, given the circumstances, but Alex's dedication and professionalism truly turned the situation around. **Exceptional Customer Service by Alex** From the moment I connected with Alex, it was clear that he genuinely cared about my needs. He recognized the urgency of my situation and immediately took action. Rather than simply informing me of the unavailability, Alex proactively reached out to other Enterprise locations. His determination to find a suitable premium vehicle for me was impressive and showcased his strong work ethic. Throughout our interaction, Alex maintained a positive demeanor, which made a significant difference during such a challenging time. His efforts not only met my needs but also exceeded my expectations. This level of commitment to customer service is what fosters loyalty and keeps customers returning. It's evident that Alex is a valuable asset to the Enterprise team, and I am grateful for his support during this difficult time. **Safe and Engaging Transportation with Martin** When it came time to pick up my rental, I was greeted by Martin, who was not only a safe and reliable driver but also an engaging conversationalist. During our ride, we discussed various topics, including life goals and aspirations. Martin's friendly demeanor made the trip enjoyable and helped to lighten my mood amidst the somber occasion I was attending. His professionalism and commitment to safety were evident, and I appreciated knowing that I was in good hands. After my rental period, Martin also provided the same level of courteous service when he dropped me off at home, ensuring that the entire experience was seamless and stress-free. **In Summary** My experience with Enterprise was not just about renting a vehicle; it was about the human connections and exceptional service that made a difference. Alex's dedication to finding the right vehicle for my needs and Martin's safe and enjoyable transportation truly stood out. I highly recommend Enterprise, especially if you have the chance to work with Alex and Martin. Their commitment to customer service exemplifies what it means to go above and beyond, and it's this level of care that will undoubtedly keep me returning to Enterprise for future rental needs. Thank you, Alex and Martin, for turning a difficult situation into a positive experience during a challenging time. read more

Had to get my car fixed next door and didnt know that there was a rental car place conveniently located adjacent! ALEX was an absolute pleasure to work with. He made everything fast and easy! Will definitely be coming back if I ever need another rental. Ask for ALEX!!! read more

I wish the communication between the them and the businesses they partner with. Too much time being wasted waiting when many things can be said on the phone before driving down. Once they get notice from insurance claims, They should be reaching out to customers letting them know what to expect when they bring they bring their car in. read more

I had rented a car through the responsible party's insurance (car accident). I checked out the car with the reasurrance that 1. i will not be paying anything out of pocket and 2. enterprise will notify me when i need to return the car. I asked if there was a specific date to come back, and they, again, stated they will be calling me to return the car. (even on my rental agreement, the anticipated return says "1 day later". i specifically asked "why does it say i need to turn it in tomorrow?" she said, "dont worry about that, i will call you when it is time to return the car" Nearly 3 weeks later, enterprise gives me a call and says the car is past due and I will now need to pay out of pocket. I was very confused as they had stated they were going to let me know when coverage was over and notify me when to turn in the vehicle. My insurance was not covering this so I had no way to see when I had to return the car. I ended up paying out of pocket for fees I was unaware of. If I had known that this Enterprise was untrustworthy, I would have never chose to rent a car from them. I do not like writing negative reviews, and I had hoped this would be resolved. I feel the need to share this so people are aware of the untrustworthy service being offered at this location. read more

I was COMPLETELY SATISFIED with the customer service given to me at this location. The customer service that I received from Cynthia was exceptional. It was a busy Monday afternoon with people returning/picking up their rental cars and Cynthia's graceful multitasking skills to serve everyone was very greatly appreciated. Very professional. Sam was also working and she was just as professional as Cynthia. I must admit, it has been a very long time since I rented through this location due to a horrible experience in my previous experience at this location. But I decided to try it again, and I am glad I did because Cynthia and Sam's professionalism has won me back to this location. THANK YOU for all your help and making my experience (back at your location) a pleasant and positive one. Have a wonderful day! Diana M. read more

DO NOT RENT HERE!!!!! I REPEAT DO NOT RENT A CAR AT THIS LOCATION LET ALONE WORK WITH "ADRIAN" I came in on 3/20 to rent a vehicle. The office was a hotness. Clients on top of clients. Nowhere to sit, let alone wait. After an hour and a half wait ADRIAN finally approached my family and I. In the mist of the transaction he walked away to look for keys that another claim/client had dropped off. It was obvious that Adrian had lost the keys. That was the first red flag (should've walked out right then and there). Second, he left mine and my mothers ID on the counter. Makes sense how he has a tendency to lose items including his memory! Does he not know that identity theft is a real thing? When he finally gave up on looking for these mystery keys he returned to us with zero eye contact. Still not completely focus on our transaction because it was obvious that he didn't find the keys. He then continued with paper work for our rental. When I tried to do a walk around and was pointing out MAJOR scratches and dents he responded with "DONT WORRY ABOUT IT. You've been here before we know your reputation". I assumed I was in the clear and had nothing to worry about since I have rented multiple luxury cars from this location. I was then obligated to initial and sign. I asked for a receipt which he respond to with "I will bring it right out". I waited in the rental because it was raining. Of course he never came back with my receipt. Once again he forgot about me and my needs as not only a "regular" but also a client. So I got out the car, walked in the rain to the offices. Once I entered he looked at me and was wondering why I was there. I had to once again ask for my receipt! Now let's fast forward to 3/23. My mom returns the vehicle. Adrian tells her that there is a crack on the window and that it wasn't there before. He also proceeded to say it wasn't on the paperwork. YEA NO SHIT ADRIAN! You not only refused to follow protocol but also are now accusing my mother?! Foul play. When I tried to reach him at work both manager and other employees told me he was was on lunch. I call back an hour and a half later and they told me he was still on lunch?! Now I'm being dodged... why so? Hmmmmm maybe because Adrian knows he didn't follow protocol!!! Why else would ANYONE dodge me? Well if that isn't obvious then I don't know what is.... I'm here to spread the word and help avoid any unanticipated dilemas. Don't work with Adrian let alone bring your services and MONEY to this place. read more

I love the convenience of this location and always have had superb service. Be a bit patient with them and they will get you all set up. Shout out to branch Managers Adonai, and Cynthia always a pleasure. I know I'm in good hands with new branch manager Jazmine. read more

this place is always busy lack of manpower and the van we rented is so dirty .We drove the van to las vegas and engine light turn on we went to 5 enterprise rental place and even in the airport nobody help ur to change the van .Even called roadside assistance and did nothing .I tried calling this office but they just put me on hold for multiple times I was so frsutrated because i have kids with me on the desert and enterprise did nothing to help us so we drove the van back to LA.Thank God we made it safe. The next day we return the vehicle and i told kenny the guy that help us that day what happen to us and he kept saying sorry for the inconvenience and try to help us i told him its the management that need this resolve because what happen to us is not a simple problem Enterprise lost customer again bought an insurance as well but did nothing to help us read more

Overall, I had a great 5/5 experience at this Enterprise location. They service was excellent, the wait time was minimal, and the options were great. Kenneth, the individual who helped me out, had only been working there for 2-3 weeks and his service, attitude, and overall composure was that of someone with 10+ years of experience. Great personality, great professionalism, and very polished. The manager working there had a positive attitude that made the environment comfortable, and he was so easy to engage with when sorting out all the logistics. He pulled up all of my information quickly, gave me the best options per my insurance, and had me in the rental and out of the door very quickly. When I returned the vehicle, the process was streamlined and took less than 5 minutes. Kenneth even came out to say hi and all the guys there recognized me and made the experience even more fulfilling. Thank you so much! read more

Joey at the Carson Branch has been nothing but help and brings a safe and friendly environment when coming to purchasing a rental!After going here wouldn't go anywhere else.Thank you whole branch for being Great. With Love, Naz read more

After having a horrible experience with the ocean blvd location, Adonay, the manager was able to save our Las Vegas trip. We have a reservation at the ocean blvd location and when we got there the morning of, they told us they had no cars for us to use and that every Long Beach location was booked. The lady couldn't help us get any discounts at other locations as well or help us look at other cities. She basically kicked us out. Luckily, we went to Carson and told Adonay our situation ASAP since we needed to drive to Las Vegas right away. He was able to get us a rental with a cheaper pricing that we paid for originally. He told us there were no more sedans available, but due to the situation, he was able to give us a free upgrade to a 2020 Tacoma. Adonay basically saved our trip so thank you! read more

Enterprise Rent-A-Car - Adonay saved our Vegas trip and got us a free upgrade. - Car Rental Near Me - Carson, California

I have received excellent, exceptional customer service especially from Jasmine for the past couple car rentals I've had while my car was being fixed at Caliber Collision after car accidents. Jasmine & Kenny work hard & provided great customer service even when they were short staffed & under pressure. They have communicated well with me about the insurance & car charges along with availability of cars. I highly recommend this Enterprise location & will definitely come back again. read more

Thank you to the branch manager Cynthia and her staff . Everyone was nice friendly and provided excellent customer service.

I Ricardo Holmes would like to send a Special thank you to the Ladies, Kelly, Janel,and Cynthia at Enterprise Carson, for being patient and extremely nice and getting me into a great car at a Last minute notice. God is good!! These ladies are true blessings. God bless all of them read more

WOWOOOOOOW! Surprised this place is still in business. No staff (nothing against the staff in my review , they clearly have managers/supervisors that dont give a shit about them and lack delegation and management knowledge). I was greeted by Cynthia who was friendly, great and the ONLY employee working. She took my ID and was told there was a few people ahead of me. I looked around , there 5 dudes sitting and waiting. There a cleaning/moving car guy (that wasnt able to help cuz apparently he isnt trained in actually working there. He only cleans/moves cars to front.) Then a douche guy sitting next to the office space who stated" yeah. i cant help, im working on reports...wish i could though") when asked if he could help poor cynthia out. After 45 minutes of "a few people " in front of me, cynthia took my info and was able to provide great services, however i was annoyed so I admit i took it out on her. Then some dude "kenny" or "kevein" comes in and starts helping. They should shut this place down. OR give kevin/kenny/whatver a job at a different enterprise where they can utilize their customer service skills. Also have the managers ever heard of cross trainiing clean/moving car boy or "report" dude to help support customers!! If u think this may have been an "off " day (i like to give people chances).... NOPE. when i returned the car, same bull shit. 20 people waiting and 2 staff trying to keep afloat. I recommend going somehwere else for your car renting experiences. @cynthia/kevin/kenny/? find a new job! u dont deserve that! read more

This establishment is very poorly managed and not very professional. . . They lied to me and got me for 75 dollars when it should have been 50. This will be my fist and only time I will ever do business with Enterprise and I will make sure that nobody else will do business with them read more

The place is small and couldn't use an update and little cleaning, but the service was great. Tiffany and Jojo were awesome, understanding and really took care of me. Despite the drama with my insurance Tiffany was very understanding and took care of me. I would recommend this location for sure. read more

Thank u Tim for such a great customer service experience ! U went over and beyond to make sure me and my parents was happy with their rental care. read more

Enterprise Rent-A-Car - Car Rental Near Me - Carson, California

I recently took my car to A&B auto repair and got a rental from Enterprise. The manager was exceptional and extremely friendly I highly recommend this Enterprise for all ur rental needs read more

I had reservations today to pick up a mini van that was organized by my insurance company. I spoke with Adrian and he gave me the rate of $29.95 per day. When I arrive I spoke with Don who took me out to view the car... moving forward he mentioned that car was $50.00 per day. I mentioned that was wrong information. He spoke with his manager Andrew to make him aware of the situation. Bottom line, it was miscommunication on both Adrian and Don. They presented the information incorrectly. Moving forward, Andrew mentioned the miscommunication and I said ok, as we continue our conversation, I mentioned that I was going to write a review about my experience at the location on 223rd and Carson, he said... "Well, I am going to put you in a car!!". I made it clear that I needed a compact suv or mini van. I said, "Excuse me, I am the customer, you don't tell me what car I will be in". I tell you which car I would select. Of course, our conversation changed when he disrespected and disregarded me as a customer. I highly recommend, they train the employees better and learn not to disrespect women and a women of color. read more

Jeff was great!!!! He did everything I asked for with common courtesy. He went out of his way to get me the car I wanted! It took a couple of times trying but he pulled through! Just as a good customer service person would! He could have been better at updating me instead of me calling him for an update. There was another fellow that showed me the car with a walk around. Very good customer service and kept a smile on my face! He said he was from another branch, maybe Lawndale branch? Totally sorry I forgot his name. But all in all, Enterprise is a good company to get your rental cars from! Updated cars and very friendly savvy customer service. Yay to ENTERPRISE! I will be telling friends and family! Thank you!! -HAPPY CUSTOMER! read more

Enterprise Rent-A-Car - 2016 CHEVROLET TAHOE LT - Car Rental Near Me - Carson, California

This is really a shame. Can't be how they want to represent their brand. I can not give enough detail of the filth of the vehicle inside and out. Had to laugh they ask me to wait while they cleaned it before releasing to me. The pictures will tell the story! If there was such a thing as smellavision you would be high from the embedded stiinch. Thank God I only need to get home from and to the dealership where my car was being repaired. It was empty so I put In a couple dollars. Anywho I refused to drive for fear If I get pulled over the cops would think I was smoking. My family in no way could ride in this vehicle would have caused server respiratory issues. You be the judge by the pictures if you want to rent from them. read more

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enterprise Rent-A-Car used to be one of the best places to rent a car from but after my last two transactions with them I'm starting to believe that that's no longer a fact that employees are very rude and nasty they're not friendly the cars are dirty they give you vehicles with no gas the customer service is at a zero Its terrible I don't know if it's just this location enterprise used to be the best these have the best employees and use to have the best customer service and the nicest cars that is no longer a fact today my experience with an employee by the name of Brandon was terrible he was truly disrespectful to me over a tank of gas he refused to give me a credit for a tank of gas on a previous rental where I had to return the car back with more gas than i picked up with when asked to speak to a manager he refused and said do you want this car or not then he became very argumentative and aggressive with me When I seen that he had become so aggressive I went ahead and let it go and said you know what I'll just call the corporate office read more

I completely understand that this location may have been busy (Tina the manager sent a txt stating this & then never responded to the message I sent her), but that is why I called in advance to assure there would be a vehicle available because I also had my 2 small children with me. I would not have dropped my car off at the body shop if I would have known the condition of the car that would be given. I'm pretty sure who ever inspects the vehicles when they are returned were aware of the cigarette smell in that car because it was masked with a strong cherry scent when I received the car (which later wore off). I really don't like to complain about anything but that was truly unacceptable to give any customer a car like that and especially one where children will be riding in. Also the 2nd vehicle I got (after waiting a day because I called 15 minutes after leaving) also smells like cigarette smoke, maybe someone needs to look into this. I've been to other locations and never had this problem. With it being that we are living in covid times I would think that more precaution would be taken such as cleaning the vehicles. I also let a few people know along with the manager and it just seemed like it was how they operate. No one tried to make the situation right so I feel I gave many opportunities to change the situation around before writing this review. read more

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Deceiving, misleading and then treating a customer's concerns as not important has earned this location a complaint filed against management with the Better Business Bureau. My advice is do not allow Enterprise employees to bully you or use aggressive and confusing sales tactics against you to make more money and if a problem arises and they're not willing to make things right immediately send your complaint to Enterprise, your credit card company and the Better Business Bureau and share your experience with as many people as you can. Hopefully Enterprise cares about their image, reputation and ensuring all their customers are promoters and not detractors read more

Enterprise Rent-A-Car - Car Rental Near Me - Carson, California

After a horrible experience at their previous location (Cherry Ave, Signal Hill) Booked a reservation here. I was in and out in 10 minutes. Thank you for valuing my time. read more

I got into an accidentally recently, and had to select a rental car while mine was in the shop. Had a great experience with Hertz so figure I'd give Enterprise a shot. I found the staff to be completely dishonest. I asked very clearly whether the extra fees and/or taxes would or would not be included in my daily limit (per my insurance company policy). I was told by Tim that regardless of the vehicle I chose, I would have to pay all additional fees. Fast forward two or so weeks later. My car is still in the shop, I still have the rental, and I'm having a conversation with my insurance company. They tell me that all those additional fees are covered within the daily limit provided a vehicle is chosen well enough below the limit. When I share what Enterprise had told me on the day I was checking out my vehicle, my insurance company contact was upset. My insurance company called the Enterprise Branch manager who called me shortly afterwards. Rather than being apologetic, he refused to make any concessions or compensate me in any way. I was told the invoice was final. Other than that, the overall customer service experience was poor- the people behind the counter explained absolutely nothing when I was checking in or checking out my rental; no bills or invoices were provided until I called separately; I was offered no selection of vehicles; my vehicle came with no gas. Literally, the car was offered to be on empty. If anyone is reading this, the stereotype of car dealers/rental agencies is certainly true of this Enterprise branch. They're all one solid team dedicated to hoodwinking the customer. I'll be damned if I or anyone in my family or close friends visits this branch again. read more

BEWARE!!! I rented cars from this particular location for almost a year and upon returning the last vehicle I NEVER received my deposit back ! I also happened to check my bank statements and there was a charge I was never suppose to have received . The customer service sucks! Very unprofessional ! I called them on a weekly basis and they mentioned the charges were out of there hands and I just had to be patient. Mind you it has been 3 months and I was scammed out of 1,000$ for my deposit and the charge I should have never received . I would put negative stars , but there was no option. Horrible place to rent from read more

I took my work vehicle in for service yesterday and got a rental. The process was quick in and out. Derrick assisted me with the rental and his customer service was excellent. He informed me with the gas I need to bring the car back with and walked around with me to point out damages. I took the rental in today to exchange and Derrick was there to assist me again. His customer service was excellent just as it was yesterday. read more

Super lack luster customer service. Wouldn't know what friendly was if it smacked them in the face. Car was filthy, needed a wash, and was nearly out of gas. The whole feeling was that they're somehow doing ME a favor. I'd rather take the bus. Wouldn't recommend this location. read more

I only come to this particular location. Torrance / Harbor City Enterprise (Located on Western). Devaughn the Manager is extremely welcoming, professional, very nice and very helpful. He will whatever he can to get you in the car you want. Get at this location if you want great customer service !! Thank you Devaughn. read more

After reading all the review in here, this place really earn the title Filthy disgusting. I didnt get her name (Female black heavy set) because I was so upset how either un-educated she is or plain ignorant to understand the difference. She gave me a Hyundai Sonata and the seat cover are cream. I complain that the car is so dirty, smell like feces and did i mention stain every where. I get the best answer from this lady, "You rent a car, there is other people that rent also. You dont own this car" I have rented before and this is not what you call renting a car. Wont rent from this place again because of two things, ignorance from the associates and dirty. read more

Great service of all staffs. Smooth and professonal as well. Will come back and refer this Enterprise branch in our family & friends. Thanks to Manny, Stepanie & Josephine; Keep up the fantastic very warm friendly service coz you will earn a lot of happy customers read more

The waiting area was so, so gross. There was an overflowing trash can outside. Our minivan was scratched, the interior was so disgusting that we had to clean it before we were comfortable touching anything. And after all that, the check engine light was on! I wouldn't recommend this establishment to my worst enemy. read more

Enterprise Rent-A-Car - Super gross van, and then after putting all of our luggage in, we turned on the car, and the "check engine" light was on - Car Rental Near Me - Carson, California

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Rented a Car here for a out of state 3 day trip. Dustin the Manager was very accommodating and very Customer Friendly. He sent me a text the next day to ask if the car was ok and if I had any problems or questions. His staff was also very friendly. I highly recommend doing business at this location if you need to Rent a Car... read more

Quick and easy way to rent a car, i made a reservation and had my rental in 10 minutes fast and professional. No problem during drop off, very friendly your staff is very nice thank you, enterprise made my family weekend away more grand. Thank you read more

The manager -Dustin, Staff: Alejandro and the lady who assisted me today was very friendly, accommodating and understanding. Go here if you want to rent a car 1. Professional 2. Friendly 3. Fast service! 4. Excellent customer service 5. Cars smells good, new and clean A must for rent a car! read more

Shaun was very unfriendly. I don't know if he was in a bad mood or if that's how he is with everyone. But there was absolutely no welcome in his attitude at all. On top of that, he gave me a car that is filthy inside. Didn't notice until I was driving away and this rental is being paid for by insurance so I didn't feel it necessary to go back and complain. But I don't think they should be renting cars out without properly cleaning them. Doesn't smell very good either. -UPDATE- Can I give negative stars??? My account with them has been pending for weeks! Finally today they charged my card $270 for something that should have been paid for by State Farm. I called State Farm and they called Enterprise. State Farm said Enterprise would take care of it on their end. I didn't trust that because I called last week and was told it would be taken care of. So I call Enterprise - and wadya know, I get Shaun on the line - and I double check that they spoke with State Farm and would take care of it. Shaun says "Uh.. we haven't heard anything ma'am" ALWAYS ASK FOR NAMES BTW! I said "They said they spoke to Kim." It was only then that he spoke with his coworkers and told me they were refunding my card now. I'm gonna be checking my statement every week because I don't trust them! And Shaun, learn how to say goodbye when you're speaking to someone on the phone, don't just hang up!!! read more

My truck was at the shop and had to get a rental for a couple of days. From the first moment I walk up after dropping my truck if everyone there was friendly informative and respectful I recommend their service thank you read more

I just picked up a car and the manager, Jacob, was amazing. He was kind and thoughtful and very understanding to our current situation. I had an awful experience at a different rental place last week so it was very refreshing go have such a pleasant experience. Thank you! read more