CARA WAS AMAZING! I brought my sister here to get her a rental car and we had the best service from Cara. She was helpful, friendly, and did a great job. She let us know we were covered to choose from a couple different cars, talked to us about each one, and helped us make a decision. She was very friendly and professional. Once we got to the part where you decide on which car we wanted and made a choice we were in and out of there. I'll definitely be back to this location to get a rental from HER again in the future. I don't think she was a manager but she's definitely got the skills to be one. This last deserves a raise! Come to this location and ask to be helped by Cara. Your experience will be a breeze. read more

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Javier has treated me with disrespect. As if I am not a paying customer. I've been inconvenienced for days now regarding a return of a rental. I'm being required to pay a deductible when I was rear ended although they have the insurance information for the guy who was at fault. Not because of policy but because Javier decided that is how would like to proceed. He could not pull of the policy told me to wait while he help others as if I'm not a paying customer. The humiliation I faced there is crazy. And he made rude remarks like I didn't know you were bringing back a damaged car as if it was my fault. Charles I think is his name was amazing and handled the check in like a pro. Javier was using discrimination. I have escalated to corporate. I'm being inconvenienced and still haven't received my deposit, a call to resolve or anything. Finally today 6/26/26 at 1:53 a lady answered asked to put me on hold for Daniel said he would talk to be after they close and proceeded to hang up. I can't explain how frustrated to deal with so many unprofessional workers. Why are these employees so rude to PAYING CUSTOMERS and no one is answering the phone at all. read more

Enterprise Rent-A-Car - Car Rental Near Me - Gardena, California

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I had to get a rental last minute through my insurance and the whole return experience with this location was very quick & efficient. I didn't even have to go inside. Staff were helpful & went out of their way to make sure things went smoothly. Very happy with my visit & so thankful. read more

What a difference a year has made. They did not have enough cars to cover the reservations scheduled. We just witnessed 3 employees leave to get cars and 1 left here to wash and 1 check out the ones they do have cars for. I am an understanding person and pretty patient. It is the being around tension and elevated emotions that becomes difficult. Time is something that we CANNOT get back, and a lot of us have places to be. Today was very disappointing. Not how I hoped to start my Saturday. read more

Enterprise Rent-A-Car - Today is not great. Not enough cars for the reservations scheduled. Lots of ANGER being felt - Car Rental Near Me - Gardena, California

This is based on trying to reach someone at the location, I tried 11 calls . All I had was one simple question since my insurance was processing my car rental claim . But it was obvious that office did not want to help in answering the call . They kept disconnecting the call and re routing it to the main Customer Service line . That's ridiculous not being able to assist their customers . I tried from 5:45pm til 5:58pm . read more

Enterprise Rent-A-Car - Car Rental Near Me - Gardena, California

This is the slowest location ever and no matter if you have a reservation or not they never have any cars except a minivan. What is the point of a reservation if the car you reserve is never available! Just a waste of time! Wish there were better options.... Thank goodness that Hertz wasn't to far away. read more

On my birthday to have service such as I received speaks volumes. Great and courteous service on pick up. Took me back home when I returned the vehicle. Been renting from this location for a few years now. Great experience every time. I will use them consistently read more

Picked up my truck rental on Friday at 4 pm and had a great experience. Fabian was helpful and friendly, and he made the usually stressful process feel easy. He handled checking out the car, completing the paperwork, and finalizing the rental smoothly. The front-desk associate (male) was also very professional, polite, and helpful even with the influx of people checking in. Both of them provided professional, efficient service. I'll definitely be returning to this location. read more

What a joke. This office and others in Torrance and Gardena. In a nutshell need drop off car that insurance company is paying for. Picked my repaired car Saturday and called to drop off and get ride back to work. Closed until Monday. For a response I see this as a joke also. So many company's respond but when you contact the customer service the person such as Marisa don't exist or are ai bots . Had trouble in past with enterprise and only reason I'm using its paid for by Mercury Insurance read more

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I reserved a vehicle for a weekend trip last month, and upon arrival was not happy with the vehicle selected. Charles assisted me, he was professional, as he patiently explained my options, and made sure that I had a vehicle that accommodated my needs. Great Customer Service. read more

The Price of My Kids' Safety? Apparently Just 25% Off a Rental. Enterprise handed me a 2025 Ford Expedition MAX that had a critical brake failure halfway through my trip. Warning lights lit up, and the brakes started locking violently at low speeds, jerking the car to a stop like I was slamming on them. I had my kids in the car. It was terrifying. I contacted support and was sent to a local branch, where I waited over 2 hours just to be told they had nothing comparable. I ended up in a minivan, a clear downgrade from what I paid for. Transferring all my gear, waiting, and dealing with this issue cost me over 3.5 hours of my time. When I returned the car, the assistant manager offered me $83 off. I was shocked. That's the value they put on: A dangerous mechanical failure Putting children at risk A class downgrade Wasting half a day dealing with it After pushing, they offered 25% off, or about $135. That's it. That's what the safety of my family, lost time, and broken promises are worth to them. What made it worse? The assistant manager told me Enterprise isn't liable for defects in the vehicles they rent, and mentioned that the car had only been rented three times before me. That's incredibly concerning. If a nearly new vehicle is already having brake failures and Enterprise claims they aren't responsible then who is? That kind of statement shows zero accountability and raises serious questions about their maintenance standards and fleet safety procedures. The branch manager was on-site but refused to speak to me. I was told he would follow up. Still waiting on a call back. Enterprise didn't just fail, they tried to put a discount sticker on a potential tragedy. If you care about safety, accountability, or your family, think long and hard before renting from them. read more

I recently visited the Enterprise location on Redondo and Gardena after being cleared by my insurance to rent a car. I had been feeling stressed due to a recent accident, so I was eager to secure a rental. However, my experience was disappointing due to both the limited car selection and the behavior of the staff. There were only a few cars within my budget, including a Chevrolet Malibu that wasn't clean and had a strong odor, and a white Dodge Charger. After some indecision, I decided on the Charger, but when I went to finalize the selection, the car was given to someone else. I had already been waiting for an hour and felt frustrated, but I remained calm and polite. When I expressed my disappointment to the manager, Hector, he was dismissive and condescending. He insisted that it was "first come, first serve," but failed to inform me of this policy earlier, leaving me unaware of the process. I asked if the fee for a more expensive car could be waived, given the lack of communication, but Hector was not accommodating. His response was rude, and he implied that the financial impact of waiving the fee would come out of his pocket, which I found unprofessional. However, I want to acknowledge two employees who were incredibly helpful during my visit--Jackie and Mayowa. They were both attentive and patient, and their professionalism stood out in stark contrast to Hector's behavior. Unfortunately, employees like them will never thrive in an environment with a dismissive and condescending manager like Hector. What upset me most was Hector's unhelpful attitude, as well as his dismissive and negative demeanor. I've been a loyal Enterprise customer for years, and I've never been treated this poorly before. I have always appreciated the customer service at Enterprise, especially at other locations, such as Encino, where the staff is consistently courteous and professional. Unfortunately, after this experience, I was forced to pay an additional $200 out of my pocket, on top of the hold for the rental, because there were no available cars within my original budget. I had to make the payment quickly because I needed to return to work, and I ended up with a car that wasn't my first choice. Given the poor customer service and lack of communication, I will no longer be returning to this Redondo/Gardena location and would advise others to consider alternative branches if they want a positive customer experience. It's unfortunate that a manager like Hector, who demonstrates such unprofessional behavior, continues to lead this location. read more

Dealing with insurance can be a pain but the team at this location really made securing a rental super easy. From the rep over the phone to all the staff on-site, they are professional and helpful. 5/5 stars from me! read more

Hector and the ladies at this location are absolutely amazing! I always rent from them and they are always very helpful and friendly. I had a bad experience at the Hertz rental place up the street...the folks at Enterprise saved the day! I am grateful to them for being so accommodating. Go see them you won't be disappointed! Thanks again Hector!! read more

I was at the Gardena location on Redondo Beach blvd. Customer service was terrible, a guy name Fabin was so rude , tried to speak with the Manager Daniel Garcia he didn't even try to help. Daniel Garcia was not even interested in my complaint. read more

The entire Enterprise team is amazing. Jason, the assistant branch manager helped me out tremendously. They are always very friendly, attentive and go above and beyond. They always have a wide variety of vehicles to rent and always clean and reliable. Thank you ERAC team!! read more

I've been coming to this location for a little over four years now and in all honesty I've only had good experiences. Even on super busy days/times, staff have always been helpful, communicative and nice to me. Now I know some might say, "well it's because they know you.", but truth be told, as a customer, if you remain calm, patient, understanding and treat staff with respect you'd like to be treated with, you'll be good. Overall, even with the recent changing of some staff, my experience and feelings remain the same. I'd recommend this location to people! Just remember, if you respect people, they'll take care of you! read more

I always feel taken cared. Customer service is always so helpful and friendly to customers. This Enterprise team will provide you with the best information possible to help you with your rental situation. Thank you for hiring the best people to help us get the best help we can need. Sincerely Your customer read more

Worst place ever they are so slow the cars smell like cigarettes had return the first car due to the smell got a different one but they all smell like cigarettes, we are only use this place because are insurance company sent us here. read more

When I first checked in at the Gardena, CA. office, "Jackie" was the rental agent who assisted me. She was very attentive to what I needed and asked for. I was blessed to be rented a VW Atlas. This was such an amazing vehicle to drive. Jackie had a wonderful personality and she was an absolute pleasure to interact with. If I ever need another rental, I'll definitely want to do business with, Jackie. She has leadership qualities that should be recognized. When I returned the VW Atlas back to the Gardena,CA location, I was quickly greeted by "Anna". Anna directed me to the return lane and greeted me with a big friendly smile. She was pleasant and helpful. She checked the fuel level and outer and interior conditions of the car. When she was done, she explained the billing process and promptly emailed me a receipt. Very nice and professional employee. With all of the poor customer service that's being given now a days from various businesses, it's nice to know I can come to Enterprise Rental Car in Gardena, CA and receive some of the best service I've ever had. Thank you, Jackie and Ann. You're the best!! read more

They didn't have any cars like they said they changed my rate when I returned to 3x a the actual amount and Gezelle was no help at all as she was the one who said he 2.50 more a day and it was a lie DO NOT COME HERE read more

Service was alright and acceptable but the cars conditions were not. If your going to rent the car at least make the car not smell like weed and at least clean the interior correctly. We expect the car to be clean and ready to use when renting not for them to send us to a pep boys to check the leaking radiator, lack of windshield liquid and lack of antifreeze. read more

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The attitude towards customers was unpleasant, and despite my request for a Toyota RAV4, they kept insisting on renting out AUDI Q5, Q7, or BMW 5 Series, lying to me in the process. They claimed that all vehicles except for two AUDIs and one BMW were reserved for Monday, and although there were six Toyota RAV4s in the parking lot, most were apparently booked and one is needed an oil change.. When I agreed to wait for one that supposedly needed an oil change, they suddenly declared it unavailable due to damage to the glass and bumper. I couldn't believe it, so I checked for myself, finding no damage to either. They then cited a minor dent in the trunk as a liability issue, refusing to rent it out. Feeling compelled to settle for an Audi Q5, I discovered damage to its bumper. I questioned why damage to Audi bumpers seemed acceptable while a minor dent on a Toyota RAV4 caused liability issues. However, all I received was another lie, claiming the bumper was fine but the trunk wasn't. As someone working in automotive engineering, I know the dent posed no problem for vehicle operation. In the end, I had to go to another Enterprise location to finally get the car I wanted. Money wasn't the issue due to the fact that my insurance's rental car coverage is $90 per day, but their insistence on renting out expensive cars to me, coupled with their willingness to resort to lies, left me infuriated with their customer service. I wouldn't want to set foot in that place again, ever. In the future, if I have an accident, no matter how far it is, I will definitely visit a different location. read more

Be careful! When you call this location to make a reservation for a standard size car. They will inform you that they have plenty standard cars available, and when you get there 15 minutes later, it's a different story. They will inform you that this particular size car is no longer available, and then they will try to up sale you on a rental car that's more expensive. It's a true game and has happened on multiple occasions. If you don't want to waste your time, get ripped off, or lied too. Stay far from this location. read more

Wow, the folks here at this Enterprise shop are all wonderful! I had a fender-bender, and while my car was getting repaired, I rented a car from Enterprise Rent-A-Car in Gardena. First, I took my pickup truck to Caliber Collision down the street in Gardena since they are also contracted with my auto insurance. (The service there was fantastic, too!) So, no joke, Enterprise picked me up, just like the commercials say. But even better than that was the man who picked me up was super, super patient! It took me a while to read all the fine print on the body shop's service contact, and the man from Enterprise didn't make me feel rushed at all. When he took me from Caliber to Enterprise, he drove very safely and was kind and polite. I had called ahead and requested a pickup truck. They confirmed that I wanted a full size one. I said it didn't have to be full size, so they got me one with kind of a short bed. Turned out that I didn't know that not being full size meant it would have a shorter bed. Not their fault at all. You'd think that since I own a full size pickup truck I'd know that! Live and learn! The truck they gave me was fun to drive even if it was too short to transport my 9' surf board. Again, not at all their fault. It was a GMC. The young lady who did the pre-rental walk-around with me was also very patient. She explained what counts as normal wear and tear and what counts as damage. She was very patient while I took pictures and videos of the vehicle during the walk-around. The gas was almost at the full line, so that was convenient. The truck was very clean, ran perfectly, and was fun to drive. They also made sure that I got a nice vehicle that was within the rates my car insurance would pay for. I am pretty sure that since they have an agreement with Connect Insurance by American Family (through Costco), that Enterprise charged me a discounted rate. I was super happy that I didn't have to drive a bucket or a tiny tin can around while my own vehicle got repaired. They even washed the rental truck right before giving it to me. The only thing I had to do was replace the gas I used. When it was time to pick up my repaired truck from Caliber Collision, they allowed me to leave the rental car at Caliber Collision. A day or two later, I picked up my receipt from Enterprise, and I was not charged anything extra. read more

Leonard really took care of me exceptional customer service he really took care of me after what was a bad weekend with the car the car I had previously rented got a flat so I had to switch it out in Sacramento which Sacramento customers service is trash . But Gardena is always amazing ! read more

Insurance company arranged a rental after a very lucky accident. Had a small issue with one of their smaller Nissan car, brought it in and the situation was taken care and I was given a bigger Nissan. Place was busy on a Saturday so get there early if renting. Ann was amazing and so was the staff. Highly recommend, good music selection too(Nirvana) read more

Horrible place. Due to my car accident, State Farm told me to come here to rent a car until my crashed car was fixed completely at the collision center. Enterprise suggested me strongly to buy the their insurance. When I picked up my car, the total was 815$! Now State Farm refused to to pay for my insurance Enterprise told me to, I lost $815 due to the misleading customer services... Buyers be aware! read more

I experienced fantastic customer service here. They were helpful over the phone at 4:00 on a Friday. Picking up was extremely quick, as well as returning. Hassle free. Professional. Quick shuttle over to the dealer. Thanks guys! The one suggestion I'd have is to dress a little more professionally in your Enterprise shirts. Upon return, I mistook a customer for an associate because no one was wearing an Enterprise logo. read more

I love enterprise rental car but I never been to Gardena office... sorry Please think about local business. I am your neighborhood as... read more

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A few days ago, my car got rear ended on the freeway. My car got totaled due to frame damage, but I came out unscathed. After squaring away everything with the insurance company and getting a tow, I would up at this Enterprise in Gardena. After checking out their selection, I opted to go with the SUV. The Enterprise people took care of all the paperwork, had the car inspected and cleaned, and had me on my way in a relatively short period of time. In fact, this all happened while I went to get lunch, which took me about ten minutes (I eat fast). The staff was all super friendly, attentive, and efficient. I would recommend them for rental car needs. Now all I need to worry about is the car buying process. But I like car shopping, so no worries there either ;-) read more

DJ and Javier were incredibly helpful and professional. I came in on a busy Saturday with no reservation and they were able to make it work out. Despite it being so hectic, they were calm and polite. Thanks guys! read more

I had a rental from this place though insurance in wanted to get it extended i spoke with someone in thought the lady told me one price got to this location the manager Josh was a lil rude I asked if he could honor the price he didn't want to so after I told him I would just return the car he all of a sudden wanted to say he would honor it smh they gave me a car in the starter was going out I had to return that as soon as possible in they had the nerves to trip about the gas not being put back I've never had a problem at this location before these new managers that are there ain't good for ish bring the old ones back read more

Got a car from them for 25 days via my insurance as I was involved in an accident. My insurance had great daily limits, and Enterprise went an extra step ahead and provided a complimentary upgrade to Maserati Ghibli, which became an instant sensation in my neighborhood. It was an awesome experience! Erica was very professional, explained me the terms and conditions, as well as controls of the car real well at time of rental. While dropping off the car, I was given a complementary ride back home by an African-American gentleman who was very courteous and seemed extremely hard-working. Am impressed with the standards of this location read more

Enterprise Rent-A-Car - Car Rental Near Me - Gardena, California

Good little spot to rent a car , van or truck If you need to. And service is great. NOT FAST but good service and for me it's always best to have great service . So I'll take good slow service over fast crap service any day of the week. I will say this though, ya might wanna think about some uniform changes or at least enforcing them. I mean I didn't ask for a show but I sure got one. read more

Enterprise Rent-A-Car - The car porter. Cleaning the cars and giving a show - Car Rental Near Me - Gardena, California

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Picking the car up took way longer than expected. They didn't have the car I originally wanted. However they offered me a different car with a bad tier. In the end I got an upgrade and was takin care of. Now dropping off the car was such a great experience with Cynthia. She was quick, helpful, friendly and had such great customer service I left feeling taking care of. read more

It was crazy busy. I did had a long wait and these young ppl (staff) stayed cool calm and collective and attentive. Sure one can argue have more people on staff but that want the case. The example of leadership is when leadership gets down and dirty with the staff. Cynthia the supervisor in her slacks and pumps was washing and vacuuming cars in efforts to everyone into their car and in their way. Honest post great staff wait crazy long just over 2.5 hrs. Interestingly it's not always this busy. Maybe Father's Day weekend was the issue. read more

My rental experience with Enterprise was great! The customer service was at 100%., specifically with Will, Raul, and Djour. I felt that they cared about me as a customer and made sure I was satisfied. Thanks again! read more

Complete turnaround since my previous experience. I was assisted by Cynthia she was extremely helpful and greeted me with the biggest smile. She explained in detail what the next steps are and guided me into my rental despite of shortage in inventory. Great hospitality and effort in actually helping me thank you! I am beyond satisfied great job ! read more

I'm not exactly sure what is worse these days. The prices on turo or the horrible service at enterprise. You set a pick up time at enterprise they are 10-15 minutes late even though you are there on time. Ohhhhh the car we let you reserve we don't really have that option but for a small upgrade you can get this one. Also, it's the well we do have the option you ordered but it's not ready we have to clean it so it's going to be another 20-30 minutes are you sure you just don't want to upgrade? They bate and switch then lie then when you say you'll wait for them to clean you watch for another 10 minutes no one has even gone to car your getting. It's my fault I have to rent. This is just what you get these days. read more