They wanted to rent me a car with stained seats and a funky smell. The seats appeared to have large…read moregrease stains on them. Apparently it's perfectly acceptable per "Victor" the rental agent, as long as it's not a cigarette burn. And, the only thing "Victor" was willing to do was "bomb" the car for the funky smell, which is probably coming from whatever stained the seats. Then, instead of "bombing" the car as I was told they were going to do, they just spritzed it with something that smelled like rotten lemons so that the car had a pretty unpleasant funky and rotten lemon scent. When I asked to be put into a different vehicle because I certainly didn't want to sit in greasy unidentifiable looking stains, "Victor" told me they didn't have another vehicle on the lot. Not even10 minutes later, some guy walks in off the street, without a reservation, and drives away in an SUV. How does that happen when there's not another car on the lot available to someone who has a reservation???? I questioned "Victor" and let him know I was recording our conversation, his whole attitude changed and suddenly there were other cars available on the lot and, what he meant when he told me he had nothing available was in the same "SUV class" I had reserved. Apparently when I asked if there was ANYTHING ELSE available on the lot I was unclear about the ANYTHING ELSE part and suddenly, like magic, there were other options. Why not instead of saying there was nothing available, he instead said we don't have a similar vehicle available but here are some options for you. Nope. Unfortunately, this location is busy because they have no competition in the area so they can obviously (read the other reviews) can get away treating customers like we're the problem. That won't always be the case.

Poor service all around at this location. Cars are dirty and not sanitary, they never answer the…read morephone, and when it's time to pick up the vehicle they say OH we don't have the one you reserved two weeks in advance. It's always something with this location and Enterprise definitely needs to fix a lot of issues. GO SOMEWHERE ELSE!!

I was charged a $450 cleaning fee for what amounted to basic dirt and lint, standard results of…read moredriving a car for a few days. Initially, I was sent a vague letter notifying me of this charge. When I called and asked for clarification, the photos they sent me were a joke. No scratches or dents, not seat tears, just dirt that a shop vac would handle. This is a predatory business practice. If you rent here, take a hundred photos of the floor mats, or better yet, go to a company that doesn't treat "using the car" as a fineable offense.

DO NOT RENT FROM AVIS -- SCAM ALERT…read more Avis falsely accused me of damaging a windshield and charged me $600 for damage I did not cause. The vehicle was returned without issue, no damage was pointed out at drop-off, and yet days later they suddenly "found" windshield damage and billed me anyway. This is not an accident and it's not rare. Numerous customers report the exact same thing: damage claims appearing after the car is returned, vague or nonexistent proof, and a corporate system designed to make disputing charges nearly impossible. It feels like a deliberate revenue tactic, not an honest mistake. Avis provided no credible evidence that the damage happened during my rental, yet still took my money. That is unacceptable. Charging customers hundreds of dollars after the fact for unproven damage is predatory, unethical, and dishonest. If you rent from Avis, assume you are guilty until proven innocent--and even then, expect to fight. Take photos, videos, document everything, and be prepared to dispute charges with your credit card company. Better yet, save yourself the headache and rent from literally anyone else. Avis cannot be trusted. If I could leave a 0 star I would

My car needed some maintenance and I decided to rent a vehicle, instead of Ubering home. Great…read moredecision and probably cheaper! Hertz was fast and Lauren helped me and she's a nice lady that provided great service! I have rented vehicles on vacation probably a dozen times in the past 12 months. The Nissan I received at this facility was far superior to any other car I have rented. It was clean, there were no broken components and it only had 7,700 miles. Highly Rex this Hertz if you are in Cumming GA!

We had to get a rental due to a car accident. Returned the vehicle to the location before the…read morerental allowance ended. Well, they lied and said the car was returned 5 days after and a 173 dollar charge. Check your accounts if you aren't supposed to be charged, I had to hold 45 minutes to get to customer service to get a refund. Hopefully that will actually happen. Stay away from this location. ​

Terrible customer service when we picked up the car. The ladies that helped me when I returned my…read morecar were super nice and helpful.

I promise you don't want to chance using this location. You will be disappointed, aggravated or…read morestranded. It will take 3x as long as you expect to pick up your car or they simply won't have a vehicle available. I've tried three times now and the last time was my last straw. Avoid this awful location.

If I could give "0" stars I would. We reserved a mini-van 2…read moremonths ago and confirmed the reservation yesterday. Today we arrive to pick it up and there's no van. Terrible customer service.

I would give fewer stars if I could. This company is ripping people off and this office was…read moreterrible! On January 5th I placed a reservation online. On that day my credit card was charged $276.27. On January I changed the reservation and my credit card was charged an additional $47.33. This is a total of $276.27 taken from my credit card. On January 11th I arrived at the Gainesville, GA location to pick up the rental. After waiting over 30 minutes to be helped by an employee I was informed there was a no rental on my license and I was given a number to call. When I spoke with the lady at that number I was told I had an outstanding balance, though I never rented from Hertz, and that my credit card would be refunded $276.27 within 7-10 business days. It is now January 31st and I have yet to receive my refund. The way Hertz conducts business is ridiculous. They immediately took my money. If, as I was told, there was a block on my driver's license number due to a past-due balance the reservation should have never gone through when I put in my license information and you should have never taken money out of my account. I have tried to contact them and I have received no response.

Life saver! Thanks for picking up the ball that Enterprise dropped. Enterprise across the street…read moreleft me hanging. I had reserved a minivan three weeks prior through Costco Travel to move my daughter to college. Upon arrival I was told they had no cars. I was told I could wait for a comparable SUV to return but was not even offered an apology and left waiting 20 minutes with no update. I called Hertz and was greeted promptly and told there were a couple of cargo vans available. I was in and out and on my way in less time that I waited at Enterprise and for less!!

Rating -0 Had a reservation for 8 am- no car available…read more Waited until after 12 to get something. Why allow customers to reserve something you don't have. How about a courtesy call to let your customers know that you can't follow through. I am now almost 5 hours behind on my 12 hour drive and have missed my commitments at my destination. You Could at least have provided a better rate- but you can't accommodate anything because I prepaid. I prepaid so that I would have a car!!! What is the point of a reservation?

Our car broke down on a Sunday afternoon in Blairsville. Enterprise was closed as was A&A. Left…read moreA&A a voice message on the after hours number. After a short wait, Larry called us back, picked us up and rented us a van so we could get home - 125 miles away. Great guy to work with, sure helped us out while we were in a huge bind!