am a frequent Enterprise customer, renting vehicles at least monthly--and often weekly--for…read morebusiness travel. Unfortunately, my most recent experience was by far the worst I have encountered. Upon arriving 30 minutes early for my reservation, the manager on duty became visibly irritated. He was unprofessional and confrontational throughout the rental process. I observed him informing another customer--a Caucasian military member--that he could not rent a vehicle without providing two phone numbers, a requirement I have never seen listed in Enterprise's official policies. After significant difficulty, including my husband needing to intervene on my behalf, I eventually received the basic economy vehicle I had reserved--well after my original pickup time. The manager's demeanor was consistently rude and dismissive. When I returned the vehicle two days early and politely asked for an approximate timeline on when any toll charges might post, he instructed a staff member to tell me he had "no idea" and that I should call the 800-number. His employee appeared visibly embarrassed by the interaction. I remained courteous and professional at all times. This experience fell well below the standards I have come to expect from Enterprise. I hope management will investigate this location and the conduct of the manager involved.

GHETTO!!! If i could give a zero star i would. Accidentally left a personal item on dashboard in…read morerental after i returned. The kicker is I left my rental at 11:59p last night called this morning at 10a. Car has not been loaned to anyone else and just finished being "cleaned" but my item is not in rental claims the front desk guy. He also said that the guy that just finished cleaning it did not see it. RIGHT! 2 hrs into them having my car and now my item was not in car. Not surprised being that when i picked up my rental the lady in line next to me was complaining about being given a rental with dead tags. Funny thing is when i got my rental it wasn't even cleaned on the inside. It had trash and some items from the renter before.

I reserved a 4x4 truck four days in advance for a mountain trip, and even completed the pre-check…read morein process the day before. When I arrived they had no truck and tried to give me a midsize SUV which is useless in the snow and ice conditions we were headed into. The staff was unapologetic and offered little solutions. I felt like this was a classic "bait and switch". I contacted Enterprise HQ and they promised to follow up with an alternative. Here I am, 6 days later, and have yet to hear back from them. To have me "check-in" for a non-existent vehicle is a blatant lack of respect for their customer's time. They turned a planned vacation into a giant headache. Avoid this company and location if you actually need the vehicle class you book. Definitely will use Turo for my next car rental.

Rented a car for 4th of july weekend to take a trip to Myrtle Beach with my family. When I arrived…read moreit was a smooth check-in process as usual and was greeted by Rochelle before walking out front to my vehicle. They always explain everything in great detail to give you all of your options. Do the once over for any signs or damages prior to you leaving the lot and email you copies of everything almost immediately. I also love how each time you are provided a card from the person who assisted you so you have a connection and dont have to start over again with any questions from another associate. I will continue using this location for all my rental card needs!

Agent Nia was courteous and helpful in my extending the rental. She is a great representative for…read morethe company.

So, I recently had an experience with enterprise Rent-A-Car that was not very pleasant at all at…read morethis location. The agent called me to try, explained to me that there were two forms of the survey for customer service and something else. He stated that he thought we had an understanding to give them a good rating for customer service, but the vehicle was a hot mess and was completely filthy. He just called me to complain that he was not happy about the survey that I gave him and hung the phone up on me. He messed up the customer service part by hanging the phone up in my face. When delivering a rental car to a client the best thing you do is make sure the car is clean, and the customer does not have to put windshield wiper fluid in themselves. The rest will speak for itself. This is dated 6/10/2024 @ 5.41pm for phone number 540.371.4149 @ the 20 Plantation drive STE 109 Fredericksburg, VA 22406 Location.

This is absolutely the worst Enterprise location I have ever had the displeasure of using. This is…read morethe second time I have reserved a car online and shown up to be told they have no cars in inventory, despite the online application showing availability. To add insult to injury, they recommended I drive an additional 15 miles out of my way to another location.

Worst customer service experience ever in my 16 years on this earth…read more Incredibly rude staff Nasty facility. Dirty cars.

Booked and paid in advance. Arrived on time and "computer is down - might be 5 minutes, might be…read morehours." They have no backup - no way to conduct business and take a signature for the car I already paid for. Was told by another customer this is a common problem at this location. System back up in about 20min and more staff arrived to help catch up. The car was good. Mixed bag - just be ready for possible delays.

Ashley is awesome!! She has helped our youth group mission trips for years and this year REALLY…read morehelped us out of a jam!!! You rock!!

Good serves. Will go back. Thanks great Customer Service. Ashley was professional and helped us…read moreout. I recommend using ABS vans for rental all day long.

I'm usually apprehensive about stand alone car rental places because there's always a problem but…read morehere i walked in and was greeted.. made great conversation and Iris was kind, knowledgeable and a pleasure to work with while getting assigned my vehicle (she even answered the phone haha.. which I'm used to seeing ring off the hook)!

What a great place to have in our community. Cars are always clean and ready for pick up as…read morescheduled. Thank you AVIS. The people that work here are very helpful. Thank you. Jim Talay.

If I could leave 0 stars I would. The price I booked online was much less than what I was charged…read moreat the counter, completely excluding the expected hold. Within 1 hour of my drive the tire fault light was on, it came on total of 3 times. I had to pull over twice to make sure the tire was not flat. The engine light came on, as well as the service light. All of this made me so uncomfortable and anxious on my drive, not knowing what was wrong and if I could make it the rest of the drive. You rent a car thinking it's dependable and reliable, not unsafe and uncertain. When I called to let them know the car had issues, the response received was "that sucks, we can give you a gift card." Wow. Customer service was not great at all.

I rent with Avis every week and most locations are terrible. However, this Avis location at Tysons…read moreSheraton has always been great and I have had no problems working with them. Now this is my go-to location and whenever I have to rent a car close to my house I always come to this one, although there are other locations that are closer. Rebecca always helps me out and she never hesitates to help with my requests. Great customer service and she really goes out of her way to make renting pleasurable. I have had no problems with my bill and every single time it has been quick and efficient. I definitely recommend this location for all your rental needs. Now only if other Avis locations could be like this one..

Rented a "Penske" truck but ended up with an unmarked white truck with more than 150,000 miles on…read moreit. Barely got to the speed limit and handled badly. The rental place also charged me for 80 miles when I traveled eleven. When I called in they said it was just a small clerical error, one that would have cost me an extra $50 if I didn't pay attention. At least they are very nice to talk to. As with all reviews it all depends on your own experiences so I hope more people review to get a better scope of this place.

Carlos and Kurtis have both been a pleasure to work with in booking our reservation! Couldn't ask…read morefor better service, processing with pickup and returning. They really made our request hassle free which allowed our trip to get off to a great start! The car was in supreme condition, clean and met all our trip needs. Highly recommend Advance Car Rental if your local to the DMV area. We were also told they had more luxury vehicles available if we preferred which we may keep in mind next time!

My car broke down on a Sunday and to my dismay the usual car rental companies were closed. I found…read moreAdvance Car Rental through google and called the number provided and was very surprised at how quickly they responded to my message. The gentleman who called me back was extremely professional and very accommodating. I was also extremely pleasantly surprised at how reasonable the cost of the rental was and they even came and picked me up! Now that's white glove service! I can't say enough good things about this establishment and the staff... it so nice to know that I can pick up the phone at any time and they will come to my rescue. The level of customer service they provided was top-notch and I would recommend them to all my family and friends. A++