I have been going to this Enterprise for about 12-14 years. Benjamin and Jules were both kind enough to accommodate a last minute rental and last minute return. Even though they were super busy and had many customers waiting, they were very courteous and addressed everyone's questions and concerns efficiently and kindly. Jules was very patient and explained the contract quickly and thoroughly. The rental was a 2026 GMC Terrain and was really fun and nice to drive. They washed and vacuumed it well prior to releasing it to me. My only complaint was that when I used the AC, it smelled like the previous renters smoked in the vehicle and it stuck around the vents (which was no fault of Enterprise). Thank you, again, for another pleasant experience! read more

Tyler (the branch manager) was pleasant to work with, kept the check-in process running smoothly, and was professional throughout my visit. My concerns are primarily with Benjamin S. (though the tablet used was Dee's) and my overall experience with Enterprise. Due to limited vehicle availability, I was given a blue hybrid Toyota Camry. While my reservation email indicated I would receive a Nissan Altima, I could see that vehicle had been assigned to another customer ahead of me. During the vehicle review Benjamin asked what brought me in. I explained that I had filed a comprehensive insurance claim after running over debris on the highway. His response was, "I've never heard that one before." The comment came across as dismissive and condescending. After I provided additional details about my vehicle, Benjamin responded by saying, "Well, this car is better." I did not ask for his opinion on my vehicle, and the remark felt very unnecessary and unprofessional. The overall interaction felt standoffish and unwelcoming. As a customer I expect to be treated with courtesy and professionalism, and unfortunately that was not my experience during this portion of my visit. read more

Renting a car from this location for more than a year and my experience has always been good. A few days ago I went to return the rental car and Tyler, a manager, greeted me as usual. I asked how can I ensure I get the auto type, like an intermediate, that I booked. He kindly explained the process and said they always try to meet the customer request and suggested I call them after booking to give a heads up. I appreciate that Tyler helped arrange for my home drop off when their shuttle was not available. read more

Great seeing the employees all being so kind even in the pressure of hurry and help the people. Like they are customer focused.

Small location- they didn't have many selections when we arrived. It was crowded. However, the gentleman who helped us was kind, extremely patient, and was helpful. Small parking lot for customers. The rest of the lot are the car rentals. I believe in the back is where they would wash the car rentals. Returning the vehicle was super crowded, but the staff was working quickly to help customers. read more

Enterprise Rent-A-Car - Car Rental Near Me - Hayward, California

Everyone, avoid this business to save time and frustration, as they have poor customer service and tend to hide behind their policies. Assistant Store manager Edmond Siu is likely to retaliate if you challenge their policies, and store manager Tyler will feign friendliness but won't offer real assistance, instead shielding behind company policies. I strongly suggest skipping this place and choosing another one to avoid horrible customer service and unnecessary headaches. read more

Enterprise Rent-A-Car - Car Rental Near Me - Hayward, California

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Thanks Enterprise for a wonderful experience that your staff did it. Thanks Tyler for great job. All the greetings and good vibes on your branch. Specially Jules and Arjon. Thanks guys. You did a great job. read more

Tyler was a joy to work with, he is very professional, friendly, and helpful. We had a flat tire and Tyler made the process of getting the replacement car so easy. The pick up and return procedure was very quick and flawless. This Enterprise has the best management and all of the staff know what they are doing and are very friendly. I will definitely rent a car from them in the future! Keep up the good work! read more

I had a fantastic experience with Nathaniel (Nat) -- professional, friendly, and incredibly efficient. Despite it being a busy Monday morning rush, he handled everything with ease and made the whole process feel smooth and stress-free. Nat's calm demeanor and attention to detail really stood out, and I left feeling well taken care of and completely satisfied. Truly appreciated the level of service thank you, Nat! Bro you a real one! Haha I love the effort you took to get me a sweet very clean nice ride to rent while my personal car is at the shop. For future car rentals I'll be sure to go here & recommend this location! read more

Dee from this location had been one of the best staff that helped me with my rental. I've often have to get rentals for my Car Repairs. She was thoughtful and even played with my child. Thank you Dee I hope you see this. - Daryl & Daryl Jr. read more

Staff here are super friendly and very accommodating. Very professional and knowledgeable. Ben has great customer service the few times i've rented from this location. Never had a problem. Edmund as well was really friendly and nice when returning my rental. read more

Vanessa was such a joy to work with - professional, friendly, helpful. I came in after a car accident to rent a car and left feeling very taken care of. I do wish car rentals were more affordable though! Also loved the Toyota Corolla I rented, and ease of drop off at another location (Marin). I elected for the additional damage coverage and drop off took less than 5 minutes. read more

Store manager Edmond and customer service representative Dee provided amazing customer service today !!!!. I had an unexpected need for a one way car rental to Sacramento and they not only got me a great rate for the one way but also upgraded my car to an SUV. Thank you both for going the extra mile and providing amazing customer service !!! read more

I called to confirm the Harder & Mission location had a Ford Edge and a Dodge Durango available; the representative confirmed that they did. I told him we wanted to see both vehicles before choosing. He put both on reserve. My mom has dealt with this Enterprise outpost twice before and had unpleasant experiences both times, but they are conveniently located so I took a chance and was relieved that the call went so smoothly. About 10 minutes later I received a call from another Enterprise representative trying to sell me on a van instead because they didn't have EITHER of the "confirmed" vehicles at the Hayward location. Save yourself the headache; don't deal with this poorly run bait and switch operation. Even if they happen to have the vehicle you need, there is likely to be some other problem that makes the experience distasteful -- as my mother cautioned me. Now I know. read more

I was involved in an auto collision and AAA reserved me a rental at this location. Overall smooth experience, easy pick up and drop off. I want to acknowledge Nathaniel for helping me out during pick up as well as drop off, thank you for making the transaction seamless! read more

I was able to bring up the issue with customer support and wasn't assisted much at all. All I can do is disregard the text but it doesn't help that the car they lended me to rent either sold my information or was stolen. I do not trust this business with my information when a scammer knew my actions in real time. read more

the best place ive done business with this year everyone there is helpful professional and put me first. im dealing with tesla insurance they dont care about me they rented me a car that wasn't compatible to the one I had, Ben talked them and got me a more compatible vehicle. after having to deal with tesla my way or the highway attitude, take it or leave it, what are you going to do about it . I dropped car off got a ride home . they made my time dealing with the tesla indifference alot better. I had hertz before and they tried to scare for 600 bucks. not having that stress added to all my tesla stress and indifference. this is a great place to rent a car, tight spot though they are spaceually creative but great place. everyone deserves a paid couple days off highlighting PAID read more

I think the staff at this location deserves 5 stars. I never had a bad experience here even though they are really short staff and very busy. This is the only location in hayward and I see the amount of stress the staff is under especially dealing with rude and obnoxious customers. I never seen the staff lose their cool to anyone in my presence. I seen customers noticing that the staff are busy and they are trying to help everyone and they still will give the staff a very hard time , yelling, screaming and using profanity towards them. So shout out to the staff. Y'all need a damn raise dealing with this bullsh*t read more

Horrible service. Booked a full size SUV a month in advance for a big trip we had. They had the courtesy of calling me a day before letting me know they won't have a car for me to pick up. I asked for anything similar or if they could check other locations for me. They told me they couldn't do that and I would have to call around myself to see what's available and that I would be charged a new rate, which was more than twice for what I had it booked for because it was last minute. Just about useless service. read more

I booked a compact SUV online and received a couple reminders about my booking, which was helpful. When I arrived to pick up the rental, the staff was professional and friendly and let me choose between two vehicles. During our trip, we got stuck in mud and snow. In the trunk, the spare tire had part of the jack but was missing a key piece, which made it unusable. I called the Hayward office to let them know we're stuck, and that the Jack was missing of piece, which meant we couldn't get ourselves out of the mud. Edmond Siu answered our call and was extremely apologetic and concerned for our safety. He understood why we were so upset and said that he would refund couple of days for the trouble. He looped us into roadside assistance and they worked with the company Triple M to get us out. It was dark at 6pm and we were very isolated. Thankfully we only had to wait maybe an hour and a half before we were able to drive home. The floor on the driver and front passenger seat were full of mud. I did clean it out as much as possible and when I returned the car and explained that to Edmond. He took it from there and said it was no problem. I was really happy I got full coverage plus roadside assistance it made it possible for me to get home and walk away knowing that everything was OK. Edmund was awesome and I'll definitely rent from Enterprise in the future. read more

The best staff and they take care of your needs do not pay attention to the bad review. Every one of the employees at this place is there to help you. Show some love ones!!! read more

Vehicle was clean and ready at time of reservation. Very fast and painless checkout and check in process. Josh was top notch. Will definitely rent from this location again. read more

Great price and great service! Jordan helped me check out and it was a breeze I will definitely be a returning customer, this is my 3rd rental from here and each time 5 stars. read more

I rented a car for a week. On returning Nathan and Tyler listened to my concerns. They were very helpful and they did it with a smile. They made me feel comfortable with my concerns. I thank them so much. They are awesome!! I recommend this Enterprise and Nathan and Tyler. read more

I booked a car in advance as my car was going to the body shop. I showed up and there was a line with one person working. When it was my turn in line the representative said it would be 15 minutes. I waited 30 and was provided two options--a damaged vehicle with no tire caps or another vehicle with no tire caps. For the amount I was paying ($11) daily and not including what my insurance was covering in my opinion that was ridiculous. I had recently been to Hertz and was in and out of there quickly with no problems. I was already on a time crunch and unhappy with the choices so I left. Will not return to this Enterprise. read more

Looks like no one works here, location never picks up the phone or if they pick up they just hang up right away, needed help with my rental.

Horrible customer service. I went to drop off a car and had my mother in law waiting for me in the parking lot. Here comes this lady "ALANA JOHNSON" comes screaming at the other employee there " Why the fuc** did you let them parked there" " move this car NOW'" mind you my mother in law does not speak English screaming at her and cussing at her. I asked the other employee who was so nice who was that lady. She proceed to said "that will be our manager she will be promoted " asked her for her information she was so scared to say something because she may fire her or be treated differently. The manager there was "Justin" he didn't even correct her or addressed this with her. Came out and talked me and apologized but did not do anything. She kept laughing and looking at me and making fun of my mother-In-law while we were there waiting. BUT??? Where do the customers park?? I don't understand. I will never recommend for anyone to go to this location knowing someone so unprofessional no education will be promoted as a manager. ( which it seems they just hire anyone) She was so bossy I feel bad for all the other employees there. To finish this when I when inside to get my receipt she came and said to the "manager " " well I tried to help her" and gave me a attitude almost like making fun of me. I called corporate and submitted a report. The way she make feel my mother in law was not acceptable to cuss someone in English and make fun of them. I can imagine people who struggle or don't even speak english going to this place and get scream at it. I will be following up my report! So one has to go through this. To rent a car is not cheap!! And to get treated like this !! read more

Enterprise Rent-A-Car - Car Rental Near Me - Hayward, California

Do not rent from Enterprise! Consider yourself warned! Like many of the other reviewers, I rented a vehicle from this place only because my insurance company (AAA) has a contract with them. My own car was in for collision damage repair for about 4 days, so AAA got me their rate through their rental car reimbursement coverage. I reserved a mid-size vehicle, and when I went to pick it up, they didn't have one. They ended up downgraded me to some POS Nissan Versa, which still had to wait 20 minutes for because it hadn't been washed. I didn't know it at the time, but this vehicle kept nagging me about overdue maintenance and a dying key fob battery the entire time I was using it. So, let's just say it was not a very well-kept vehicle. Still, I didn't detect any damage to the vehicle, so I signed off as having no damage during the initial inspection. This turned out to be a bad mistake. I should have taken video of the entire vehicle because I had no idea what kind of scam artists this company is. In the few days I had the vehicle, I used it primarily for driving a kid to school. The entire rental period was uneventful. When I returned the vehicle, the attendant pointed out a missing piece of trim underneath the driver-side mirror. This is not something I would have even noticed missing, so I obviously didn't mark it down during the initial inspection. This is not a piece of trim that could be knocked off without causing damage to the mirror, which obviously was not there before or after I returned it. The attendant even noted that it "fell off" rather than broken off. I asked the attendant if he could check if this was a piece that was reported to be missing on a prior rental, and he didn't give me a straight answer. He tried to get me to sign some kind of acknowledgement of the "change in condition", but said I could opt-out, which I did. A few days later, I received email from their "Damage Recover Unit" urging me to a file a claim with my insurance company or credit card company so they can make a collection for this so-called "damage". The moral of this story is: always take a video of the vehicle during inspection no matter how pristine the vehicle looks, and never, ever rent from Enterprise or its sister companies, Alamo and National. They are scammers. read more

my insurance uses enterprise for rentals and even though it was an unfortunate situation that brought me here to get a rental Alan and Elena were so helpful, understanding and just warm, cheery people. I don't want to sound too cheesy but it honestly felt like friends helping me get a rental car for the next week or so until my car gets fixed. Alan helped me on the phone and when i arrived, super nice and also knows his stuff...as does Elena who showed me my vehicle options...yes, i had options which is always a plus! She not only made the process so quick and easy, but explained additional steps and processes should the other driver take liability (as he said he would) so that I can have the vehicle i need and save as much as i can with my own out of pocket expenses. Honestly really glad i made it out here, on a Sunday too, thanks to the help and ease they both provided. read more

Worst thing to happen while traveling during Labor Day weekend was to get into an accident and need a last minute car rental. Luckily Joshua and Duron were able to make it happen and get us back on the road. No matter how flustered I was (not caused by them solely due to my car accident), they were patient and very approachable with my all questions. From here on out I will always recommend and or refer my loved ones to this specific Enterprise location. Thanks a bunch guys!!!!!!! read more

The staff helped me as quickly and effectively as possible. Had a good experience. Allen went above and beyond in giving me a phone call and confirming the amount I would be refunded. Very friendly, definitely will use this location again. read more

**Bad Experience at Enterprise** I rented a mid-size car from Hayward Enterprise, paid for by my insurance while my car was being repaired. The agent initially tried to upsell me to a full-size car for an extra $100 per day. When I declined, she claimed they didn't have any mid-size cars and offered only a Chevy Spark, much smaller than I needed. The car supposedly had a full tank, but it was half empty. My insurance later confirmed they covered a mid-size car, and after they intervened, I had to return to swap the Spark for a Toyota Corolla. Not good customer service at all . read more

I had to come and do another review as my experience has been different every time that I have had to use this location. I have to say that this time, is by far the best experience I have had. This rental was an insurance rental...and the first car I got was a jeep, but apparently had issues with the tire and the tire sensor, slow leak possibly? Returned the car and was given a brand new Toyota Highlander, had 25 miles on it...fully loaded with all the bells and whistles including a wireless phone charger! Very impressed with the vehicle and was treated well by the staff. So I had to make sure that I came and gave them a much deserved review, as that has not always been the case at this location. Happy that everything turned out ok and wanted to acknowledge them this time! Thank you so much! read more

DO NOT RENT FROM THIS PLACE! This place rented me a car in poor ghetto condition. The gas cap was already missing and they are trying to get me to pay for this missing gas cap. I took photos for my own record and was promised by the lady who did the inspection that they were aware of the missing gas cap. Now they want to charge me $500 for existing damage. DO NOT RENT FROM THIS PLACE YOU WILL GET SCAMMED! And enterprise dont hit me with your basic "oh we are so sorry"... response to my review. please look into my case and resolve this issue as this is unfair and a scam. Photos below for proof. Dated on the day I picked up and even has location. Don't get played like me and avoid this place at all costs! If you have no choice, make sure to take lots of photos. Don't sign anything until you are sure the representative took notes of the damage and they sign off as well. read more

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I don't even know where to start. My car was stolen last year and I spent thousands of dollars dealing with insurance and once I used the car rental from the insurance and it was up, it took me almost 4 months in finding a new car I rented from enterprise so much I spent thousands of dollars with them and they took my deposit. Didn't want to give it back last year . Going forward to this year My car got hit.I got a car rental for $45 a day. They did not tell me there was a sales tax out of pocket expense of a total of three weeks worth of $131, I don't understand why if I had a whole balance of 1350 to be used for car rental expenses neither does enterprise or my insurance company wants to help me I was promised a security deposit back so if I was going to get my deposit back, wouldn't you think I would not expect it if I was going to be charged a sales tax or whatever taxes they wanna call it? If I would have known the sales tax was going to be taken out of my deposit I would have rather paid it all at once, at least that should be an option. NOT ONLY THAT : THERE WAS A BIG HOLE IN FLOOR ON THE DRIVERS SIDE BARELY ANY GAS (QUARTER) if that TRANSMISSION WAS GOING OUT ON THE CAR & YES I even contacted them, said " NO AVAILABLE CARS" You mean to tell me that's worth 45/day ? A HOLE IN THE CARPET/FLOOR ? Hayward is not my favorite location PREFERABLY NEWARK IS HANDSDOWN THE BEST. read more

My car was hit and Liberty Mutual is paying for my vehicle and providing a rental car until service is completed. My auto body shop arranged everything and Enterprise provided a pretty surprisingly seamless experience from beginning to end. I was sent a Priority Pass email confirmation and car reservation, and a driver arrived to pick me up on location at exactly the time it was scheduled. On arriving at Enterprise, Tyron and Ayres assisted me quickly and professionally... they did the best that they could with the car selection, I just needed something fully functioning and practical to roll me around for a few weeks on Liberty Mutual's dime. I never actually expect good customer service nowadays and did not expect this experience to be different. However, I'm happy to say I felt like they did a great job assisting me today and they earned a positive review with their professionalism. Thank you, Enterprise in S. Hayward! read more

I set up a reservation for a car at the Hayward location yesterday upon arriving they have no reservation for me. The lady at the counter was extremely rude, and then the gentleman that came up to start helping me was not very communicative and left me sitting there for over 20 minutes without telling me anything until I got up and asked him what's going on. He told me can't help me with the car Even though I have license registration insurance. Ect. very poor customer Support. I hope this place gets training and learns how to deal with customers in a professional manner. read more

I needed a Large SUV for a family trip and Raj and Allan helped me out going out of their way to try and find the SUV. They were super accommodating and went above and beyond to make sure I was happy. Thank you so much! read more

My insurance company arranged for me to have a rental car for 30 days while my car was being repaired following an accident. When I returned the car, I learned that I owed Enterprise an additional $300 because they had given me a (Toyota RAV4) which they classified as a larger vehicle which was $10 per day more than the standard car. They did NOT tell me this when I picked up the car. They basically just said, "Here, your rental car is ready". I would've waited for a smaller car which I would have preferred anyway if I had known. The people who helped me were professional and polite so I'll give 'em an extra star. read more

Terrible. You can't get a hold of anyone! Someone hit my car so I was set up at a body shop that was the "local" enterprise to this location. I was calling for HOURS. I called another location and they told me I had to rent from this location. What a nightmare. I ended up having to cancel the body shop appt because this location sucks. Pick up the phone! read more